Im shopping around for new car insurance and spoke to Jessica. First of all, she answered the phone…read more(no menus or voicemai). She got my info and got back back to me within about 20 minutes. She was very honest and recommended I stay with my present policy because she couldn't find anything cheaper and even though she couldn't help me, took the time to give me a couple of good recommendations. Wish it had worked out with this company!

excelente servicio!!! Muy amable la que atiende,…read more Es un servicio muy rápido Muy bueno de mi parte lo Recomiendo bastante

Rudest triage person (middle-aged white woman wearing glasses - don't know her name) at the…read moreentrance. I walked in looking to do my international drivers permit. She asked "what's your name?" I said "Roseanne, it's R-O-S" and she cuts me off and goes "I KNOW HOW TO SPELL YOUR NAME" Then she goes "did you bring the printed application form?" I said "oh no, sorry I didn't know i had to bring it." She goes "it's ok we have it but you only need to say YES or NO. So is it a YES or NO?" with a tone. I was stumped and said "No..." she goes, "did you bring 2 passport photos?" I said "no, I talked to someone via email and they said you guys offer passport photo services" and she goes "YOU ONLY NEED TO SAY YES OR NO". I blinked at her, confused, because I obviously said & meant no. Then she goes "So is it YES OR NO". I said "NO obviously, and you understand English, you don't need to be so rude" and grabbed the paper and walked away. I felt like complaining to her supervisor but didn't have the energy after a long work day. Hence, this review. p/s: she was extremely nice to the person before me, so I don't know if she is just picking/choosing who she's being rude to. Which made me feel singled out as a person. Ridiculous.

They've changed things up this year. You'll have to check in with the front desk before getting…read moreseated instead of standing in line. This way is more organized. There are three rows of seats, can seat for more than 20 people. Cory was super nice and had good customer service. Had a good and short conversation with him when he was helping me.

Karen Gonzales at Allstate was wonderful to work with. She was prompt, responsive, and incredibly…read morehelpful in walking me through everything. She explained the details clearly, answered all my questions, and made the whole process feel easy and stress-free. It's rare to find someone who is both knowledgeable and genuinely kind. Karen put me completely at ease and made sure I felt confident about my coverage. Highly recommend!

Great caring team of professionals. Carley Gary is outstanding! Provided multiple options for my…read moreinsurance, patiently explained details and I had a new policy same day. Thank you, guys! Highly recommend this company!

Always super helpful. Get everything done in one spot. I wasn't driving my car so I needed…read moreinsurance, registration, remove hold and get tags. Took about an hour for everything but probably less.

Quick - Affordable - Friendly - Professional - Get things done fast…read more I never had a fun experience dealing with the DMV, whether online; over the phone; or in person. My friend told me that instead of dealing with the DMV and the frustration involved - I can come in, pay a fee and get registration renewed and paperwork printed on the spot. For $30 they had a new registration printed for me, they called the DMV to clear out a registration/suspension due to expired insurance (my moto was parked half a year while I was out of state).. I had a very pleasant and fast experience. Vadim helped me and I would to recommend him to anyone, down to earth, courteous and knowledgeable guy.

Bao Mei Tan also known as Bonnie was super helpful and professional. She was able to assist me with…read morethe many questions I had regarding my renters insurance. Trust me, I had a lot. Very detailed to the whole process and asked all the questions to get me the best possible rate. Bonnie was very patient and nice. Also Bonnie is extremely responsive when you have any questions outside of business hours. Excellent customer services!! Totally recommended.

Dealing with insurance companies can be a pain, but Bonnie made me think otherwise. I recently…read moreswitched over to farmers since she was able to give me a cheaper premium than mercury. She was very helpful and gave me multiple quotes so I can choose the right one for me. I'm not very familiar with insurance lingo, so I had a lot of questions! She was able to explain each one and making sure I understood. Bonnie has great customer service! I've contacted her multiple times during nonbusiness hours with tons of questions and she would respond! So If you're looking for an insurance agent, she's the go to! Definitely recommend her to my family &friends.

Bad customer service, specially the staffs. They don't listen with particular information.read more

I've been a client of Farmer's and Patrick's for many years, he and his staff have always been…read moreprofessional, friendly and responsive. Highly recommended!

Aaron and his team are through professionals. They take the time to listen to your concerns and…read morerequirement and go out of the way to make sure they understand the needs. Their follow up too is beyond words. Outstanding customer service.

I recently purchased a policy from Farmers through Aaron Thach office. I worked with Catalina…read moreGargollo in the office and she's great! Catalina took the time to answer every single question I raised and captured the answers in emails so we have an audit trail. Throughout, she acted professionally, patiently, and provided excellent customer service surpassing my expectation! A couple times I called the office when there was no one to answer, likely everyone was busy. Shortly after, Aaron himself would call back to follow up which is rare. In summary, I would highly recommend Aaron and his staffs for any future insurance needs. Their level of service is a special among many.

Thank you very much Winky. That was one of the best customer service that any insurance agent could…read morepossibly give. Winky provided me with auto insurance quote, and gave me quite affordable premium rate. I'm glad I came here today and met you personally. Thanks for being kind and positive!!

I am having a really horrific experience with this office, particularly Joel Mercado and Vicky…read moreSzeto. After they wrote our policy, the insurance company has made an ambiguous request for a "certification on our roof". After meeting with multiple licensed roofers, we couldn't figure out what "certification" meant and who could provide it. After a long wild goose chase, Joel and team investigated and told us that they have no idea what is needed to comply with the policy the wrote. So even though we have not filed a claim or anything significant has changed, for what appears to be an administrative hurdle, we will need to switch insurance providers. Understanding that brokers don't have control over insurance company decisions, I'd like to think that the value of working a good broker is that they will partner with you in problem solving after they have sold you something -- even if at the end of the answer is that your business needs to go elsewhere. This 100% feels like Winky Wong's office gives you care for the sale, but isn't going to invest time or effort to maintain that after the sale. I would stay away from this office.

Way better then waiting 4 hours at the DMV! Just come here for all your vehicle registration needs.read more

The business you didn't know you needed. Skip the DMV for…read moreall things car registration, I was helped by Luis who was friendly, charismatic, and looked into everything he could for all of my car registrations. When I say no stone was left unturned, I was sent home with all documents that I could possibly need for future registration. Any of their costs are totally worth it and very reasonable! My needs were fulfilled with ease

Thank you Becky S. For the OUTSTANDING Service!!! You have excellent customer skills and a true…read morepeople person!!! This is a great place to go for insurance payments ETC... Thank you!!!

On march 18th i went to AAA to renew my membership and Registration I realized that…read more I accidentally lock my keys in my car. I Ask at the front desk if they can call and they said to tell the person at the counter, So as I paid I requested help and was told they don't do that , being a handicapped Veteran blind in my left eye and an amputee.. I walk back to the front welcome Desk.. I ask "can I Please ?? have the number to roadside assistance ..the associate than said. " DON'T YOU HAVE A PHONE!!!"?.. as I felt defeated I went outside into the heat. Knowing my meds were lock in my car. I. Used my phone to take a photo and expand it to get the number. If you want to feel helpless AAA will make you feel hopeless and a bother.. as A Veteran and disabled. How hard would it have been to Call for me or just write the number down on a piece of paper ? I Sat outside in the hot sun. Feeling defeated Knowing I couldn't go back inside after being treated in such a way..