Had my car over there at 7:00, and they didn't look at it until 2:45 PM. Told them i need my car at 4:00, so they told me they would get me a quote. Went over at 4:00, and got a $300.00 dollar bill instead of a quote! the mechanic decided he would just fix the AC. Wasn't going to get it fixed until next week, but had to pay the money if i wanted my car! I hate a business that feels like they can strong arm customers! Will be looking into legal actions! Joe King read more

While I didn't actually get my car serivced by Joyce, my sister-in-law has and she recommended them highly. When my tire blew out, I took it there to get it changed. The told me they'd be glad to help but that it woul probably take all day and that I'd be better off heading down the street to the trie place on the corner. Honesty without even taking my money or knowing if I'd come back - that's what I call good. read more

Joyce Motors is the only place I'll take my car to. I've been going to them for about four years upon recommendation from a friend. The tipping point was when another repair shop gave me a repair estimate of over $1,000; Joyce Motors quoted me for $600. From then on, I've only been to Joyce Motors. Most recently, I had to take my car in because my compressor locked up. Unfortunately, I had to have this done two years ago through Joyce Motors. They were cognizant of this, and worked with me on the price this time around and gave me an estimate that was reasonable, fair, and affordable to get my car fixed. Joyce Motors has been honest with me, and has never tried to up-sell components or work that I don't need. They take the time to walk me through what repairs I do or don't need and why. Located near the Clarendon Metro, it's easy to drop my car off and metro home or to work. read more

They've always been straightforward/honest in my dealings with them and no complaints about quality. Pricing seems in line with the general dmv/nova area so a touch higher than what you might be used to in other parts of VA but that comes with living up here read more

It took 17 years, but my car finally showed it's first sign of aging which resulted in an emergency trip to the shop. After a 1 day wait (which was definitely better than the 1 week wait the Japanese Auto Repair provided me with), and a same day heater hose replacement, I was once again a happy gal. I did appreciate that they happily used the coolant that I already had handy in my trunk, instead of forcing me to buy something via their shop! The pricing for the job wasn't the best or the worst ~$130 all in. Of course a week later, disaster struck again in the form of a check engine light which I returned to get checked on in case it was related to the prior job. Turns out it was just the catalytic converter (sorry Planet Earth, looks like I will be adding to the air pollution levels until this gets fixed!), but given the high expense of a replacement converter and the low urgency to get it replaced, I decided to defer the fix. I did feel that the diagnostic charge was on the higher side at $99. Overall, the customer service in both instances was great and the people that work there are friendly. It seems like a fairly trustworthy bunch, pricing may just be a little above average. read more

Always very easy to work with and timely. I've used other auto shops in the area, and this is definitely my preferred location. They are also very good about not overselling. After getting second opinions at other autoshops for my car and my girlfriend's car, I've noticed other shops attempts to do so. read more

I had some concerns about noise in my engine so after seeing the reviews here, I called Joyce Motors to get it checked out. The guy on the phone was very helpful and said I could bring in the car to get it checked free of charge. I brought it in the next day, left for work, and got a call in the afternoon saying that the noise was likely coming from my A/C compressor. He candidly told me that it wasn't worth it to replace in my car (1998 Accord V6 with 190K+ miles) and after work, he simply brought my car up to the front and gave me the keys. No charges and no trying to push other repairs on me. I can't speak to their car repair skills (hence the four stars), but this place is as honest a repair shop as I've ever been to. I'm a big fan already and next time they'll get my repair money. read more

I have had a few pretty major things fixed here on cars and always receive honest and reliable service. I recently had an issue that I got fixed somewhere closer to home for convenience, but I ended up having to take my car to Joyce to point out what the other place had done wrong. Needless to say, I will only be using Joyce Motors for my car maintenance needs from now on! I also love how convenient they are to the metro! read more

Very honest. Very friendly. A got a screw embedded into my tire on the way to work. They took the car into the garage before they opened. The friendly mechanic came up to me with the screw in hand, saying it never punctured the tire. We shared a laugh and off I went. Great to see an honest family business in the middle of Northern VA. My new go-to place for everything car related. read more

Pretty god service & prices / wait times a little longer than I'd like. "Stay" and the wait is much shorter. Nice folks.

DISHONEST! I am so angry with Joyce Motors. Over two years ago I took my Honda Fit into them because my fan stopped working on any level but high. They said that the resistors were blown out and that they were connected to the blower motor. They said it would cost over $300 to replace the parts. I decided that it wasn't worth the cost so for the last two-plus years I have been driving around with only the high setting on my A/C or heat being able to work. Last week my friend rode in my car and told me how easy it was to replace the resistor pack and that it is a separate part from the blower. I ordered the part online for $10 and spent 15 minutes replacing the resistor pack. My fan now works on all settings. Joyce Motors tried to swindle me out of $300. They will likely do the same thing to you. Do not have your car serviced here! read more

I've trusted Joyce motors with my car for years. They are always trustworthy and give you quotes for fixes without pushing anything unnecessary. They have quick turnaround and reliable service. Highly recommend in the Arlington area. read more

Have been taking family cars here since 1996. There's been a few ups and downs in the front office; Frank Joyce Jr retired and was replaced by Mike who then had to retire a few years ago due to an illness. Another family member then ran the shop for a while - there were some bumps in the road during that period. Lately, Dave and Pete have been running the show and they're both GREAT. Dave recently returned after several years in a local car dealership where the business model, as we all know, is to run up the customers bill. But at Joyce customers never have to worry about being overcharged. Dave is back home where he belongs and we're all better off for it. God bless the Joyce team, I hope they're in business forever. read more

Took my car in for state inspection around 11, they were prompt, took my car immediately, I ran one errand (about 15 minutes) came back and my car was done. I've lived in a bunch of states, but that was the easiest and fastest state inspection I've ever had done! I'd give them 5 stars, but it's kinda hard to earn that off just one service and my car's still under warranty, so I don't have any idea about the rest of their service, but I'll definitely be back here for the state inspection next year! read more

Nice family owned establishment. Been going here for over 5 years for repairs and inspections. Staff is friendly and courteous. Inspection hours start at 800am and break for lunch at 1200pm. I went around 1115am for a state inspection on a Thursday, 3rd week of the month and there was no line. They also have free water in the waiting room. read more

Joyce Motors - State Inspection/Emissions hours at Joyce Motors. - Auto Repair Near Me - Arlington, Virginia

These folks are great. I've been taking my car there for years and I really like the way they do business. They are honest and always willing to patiently explain everything. Their prices are reasonable and they don't try to take advantage of non car experts. Highly recommend! read more

George did a suburb job doing a safety inspection for my vehicle

Joyce Motors was my neighborhood spot to take my car because they were consistently honest and reliable. After moving to Alexandria and getting a new vehicle, I started going to the dealer for maintenance and repairs because of my extended warranty. I decided to go back to Joyce Motors for a recent issue, and I will now be going back for all future needs. They quickly and efficiently fixed my car and provided excellent customer service - just like I had come to expect. Great people, fantastic service! read more

I cant say enough about Joyce Motors. they are honest and good mechanics. they wont push you to make an expensive repair and will always give you options, along with recommendations as to which choice they think makes the most sense. ive been in there many times and each time i end up spending less than i thought that i would. there may be other good garages in arlington, but i'm not going to bother to find out as long as joyce motors is still in business. read more

Dishonest. I took my car in for a quick oil change today and Ryan specifically told me that he would contact me if anything needed to be fixed. I paid for the oil change and went about my day. A few hours later they called to inform me that they replaced a part and I now owed them more money. I refused to pay because we specifically agreed that I would be notified PRIOR to any additional services. Isn't that common curtesy? Felt like they were trying to make a quick buck off me. read more

I regret writing this review but I have waited one week for a response to my written (emailed ) complaint of last week. I made an appointment several days in advance for an oil and filter change & tire alignment and rotation. When I made the appointment I indicated that I could not arrive until 10am. When I arrived at the appointed time, the person on duty (Joe, I think) said he would never have taken a 10am appointment and there were 21 cars that day. I inquired if they all had appointments and he said no. The ones with appointments would be taken first. I indicated that I would need to walk about 20 minutes each way so wanted to be sure to get my car by 5 pm. He said it would be ready. When I phoned at 4:15 to say I was about to begin walking, I was informed that they could not get to my car that day!When I arrived to pick up my car I was asked if I wanted to bring it back the following day. I said I would if i could wait for it...i was told " no waiting" i said i had a 4pm doctor's appt the next day and needed the car by 3:30pm. Not possible - I couldn't get it until 5pm! This WAS a reliable, family owned company. I see from these other reviews that things have changed. I am hoping the male -dominated workforce here is not sabotaging the now female owner/president. I wrote her an email about this incident one week ago yesterday and have had no response. That is why I went to this website to see if overall quality/ reliability is diminished. It appears spotty, at best. In my view, cUstomer service has gone down the drain. Very disappointing. It is one of the few remaining longtime family businesses that was very conveniently located in close-in Arlington. read more

I know that it's kind of goofy. But I like it when the owner calls me to tell me that my car is ready. I like it. But there you go. I like that he will answer my stupid questions as if he were just passing the time of day. I'm not saying that these folks are friendly. But it's still got that small town feel in a world of faceless monstrosities. read more

Had a quick and great inspection there earlier this week wherein they informed me that my car had been failed for VA State Inspection by another shop in the area for a reason that wasn't legal. Very professional and timely work! read more

Do not go to Joyce Motors. I dropped my car off for an evaluation and was clear to tell the man at the front desk, Joe, this. I received a call an hour later with the evaluation report and estimated costs. I declined the work as after some research I found the repairs simply to be cosmetic. It turns out they already performed some work on my car. I told Susan I did not authorize any work on my car and she responded with "well we figured we would do the work since the mechanic was already under your car". This is unacceptable. I will never take my car back and would recommend you find a different mechanic. read more

I went here the other day to get a VA Inspection. I had called earlier and the person told me they do inspections from 8AM - Noon, and 1PM until 5PM - FIRST COME FIRST SERVED! I went on a Wednesday and got there at about 8:15AM. I was the first person to arrive and they took my car right away. It only took about 25 minutes for them to inspect it - which I thought was very fast! It cost about $18.00. Recap - cheap, quick work, and everyone is very polite! I'll absolutely go here again. read more

So my wife and I went here a few times when we lived in the neighborhood, and were really impressed with how well everything turned out! Pretty good service, no sketchy repairs pushed; great stuff. And then a year later, when our car's registration expired, we were surprised to find out that the Emissions Inspection we asked be done the last time we were there (on 9/4/12) was not on record at the DMV, and thus we couldn't renew the registration. Apparently the Inspection Station, following your test, is supposed to send in a Transmission Identification Number to the DMV, but failing that, the number is on your receipt. Despite having every year's test results in the glove box EXCEPT the one we needed (naturally), I called Joyce Motors to see if perhaps they kept a record of them on file. No luck, I was told, they don't keep them. This seemed odd, but I guess understandable? The next day my wife gave them a call back, having recently spoken to the DMV on the phone and finding from them that Joyce MUST have the numbers or MUST have submitted it. The Very Kind Lady who answered the phone had the following to say: "Didn't you call yesterday? The answer's the same." Ok, so the Wife does not appreciate this manner of customer service and inquired why. The Very Kind Lady grudgingly searched her records and found that, hey, they never did the emissions test, despite it being listed on our receipt. OBVIOUSLY this was our fault because when we asked them to do it too early, and so they didn't. They just put it on the receipt to alert us that we had asked for it (I love that part). And because it was so obvious that we were wrong at the time, they didn't want to insult our intelligence and, you know, tell us that they weren't going to, and then didn't, perform the test. Bottom line: while I originally thought that perhaps this shop was different, now I'm not so convinced. Every place is great while they do good work, but I think the real measure of customer service is when stuff doesn't go so well. Their rude telephone presence and outright lack of communication about a rather critical bit of work we requested will keep us away in the future. read more

I was having problems with my car's idle and I took it to Joyce Motors to get looked at they called me 2 days later and said they were unable to fix the car. When I arrived to pick up my car they gave me a pretty detailed assessment of the problem which I appreciated. From my understanding they didn't have the correct equipment to upgrade software on a computer chip which is understandable. They service all types of cars and can't be expected to have the specific equipment for every single make/model but when I went to my car all of my cd's had been shuffled through and thrown around and about $10 or $15 of parking meter change had been stolen. I don't care so much about the money just left a sour taste in my mouth... read more

Great quick oil change here; I was in and out in less than a half hour. As some other commenters have noted, they can sometimes be a bit brusque; don't let that deter you. I'd be happy to take my car there again. read more

Short version: If you like shady garages, this place is for you. Long version: I was driving through northern VA when I got a flat tire. I changed it, but my spare was low on air and I needed to stop to fill it up. While I'd normally just go to a gas station for this, I still had another 200 miles of highway to drive and I wanted to find a shop with a torque wrench to make sure I had put the spare on properly. I drove around Arlington looking for a place with this tool and happened to pass by these guys. They indeed had a torque wrench (which the first 2 places I tried didn't)...that gets them 1 star. What they couldn't seem to offer was an idea of how much it would cost to check my tire (despite me asking multiple times). Their mechanic took my car inside, and less than 10 minutes later he was done. He had put air in all the tires and checked the bolts in all 4 wheels (nice, but I did not ask for that). The mechanic then briefly huddles with the manager (or owner?). The manager awkwardly asks what I should be charged and the mechanic basically tells him it should cost $5 or $10 (which I would have been fine with). The mechanic was a kind, decent guy (earning this place its 2nd star). Anyway, these guys are only standing about 10 feet away from me so I can hear their entire conversation (Arrested Development-stye...ie "I'm right here guys"). The manager then sighed, and looked me up and down a couple times (I was in work clothes so he was probably trying to see what he could squeeze out of me). He calls me to the desk and then hands me a bill for $20. Already running late for work, and sort of pissed (though somewhat amused with this guy) I didn't have the time or energy to discuss how filling a tire with air and checking bolts on a single wheel (which is all I'd asked for) costs $20. I paid and hurried back on my way. Should I find myself in the area with a car problem again, I'll look elsewhere. read more

Awful. Have been waiting over an hour for emissions testing in this small, gross, tiny waiting area. Disorganized and slow.

Untrustworthy mechanic. I went there to get my tires adjusted and they told me they would do that. They gave me a call later saying that my tires would have to be replaced. Once they replaced my tires, they informed me that they do not do tire adjustments. So I had to go to another mechanic to get this done. So they got a lot of money from me through lying. read more

RIP OFF !!! i took my car in for a safety inspection and other work. Got a call from a mechanic named mike. He said there was an exhaust leak and that would fail the inspection and would cost 500-600$ to repair. I asked if the exhaust system was stainless steel and he said yes. I also asked for the old parts to be returned to me. WRONG WRONG WRONG The price was nearly 1000$ !!!!!!!!!!! The parts were aluminized steel. The old exhaust parts had no obvious leaks :( I priced out the same parts retail and it turns out that there is over a 100% markup from retail. I am sure that because Joyce Motors is a business that get the parts at wholesale which makes their markup nearly 150%. To review: sold a repair I didnt need, used cheaper parts, and was overcharged. read more

Joyce has been very helpful to me, for a decent price. My car was making a weird noise and they pinpointed what it was for free. So I went back to fix the belt that was making it. I dropped off the car and it was fixed by end of the day. They are convenient to Clarendon metro so I could leave the car behind for the day. Nice folks, good service. read more

My alternator zapped out a couple weekends ago in Ballston, and this was the nearest place I could have it towed. Fortunately, it turned out to be a good place. I only gave four stars because the place isn't open on weekends (actually, not that big of a deal), but they had it done by COB on Monday, and I was back on the road that evening. For parts and labor, I think the price was very fair, and the gentlemen who work there are very honest and provide great customer service. read more

Really fast service and convenient location in Clarendon. Got state inspections done and didn't even need to call ahead or make an appointment. Just walked in -- I was in and out of there in probably 15 minutes. Also, the state inspections only cost $16, which I think is very reasonable. read more

Quick, polite service. Fair price. I will be going back to Joyce motors for my service needs.

About 5 weeks ago, my car wouldn't start. You can read my review of Chevy Chase Acura to see how displeased I was with their service. In the end, although my car started, my check engine light was still on. I took my car to an AAMCO, who had to do some transmission work and took care of the check engine light. Two weeks later, that pesky check engine light is back on. It's time for me to renew my car inspection, and any car with a check engine light on will fail the DC inspection. I called Joyce Motors after reading and hearing great reviews. I took my car in on a Friday morning, and Joyce diagnosed and fixed the problem before 4:00pm that same day. The price for parts and labor were very fair (I called several other places to check) and lower than some other shops in the area. I would recommend/visit Joyce again in a heartbeat. Also, it's about 3 blocks from the Clarendon Metro stop, which is convenient. read more

Took in my Honda Accord for a problem with the alarm system. The mechanic diagnosed the issue and had a repair done by the end of the day. Unfortunately, there was still a problem with the alarm, I took the car back, and they made the additional repair without charging me. From my experience, they're very fair and honest -- I would definitely go back. read more

Another good experience today at Joyce Motors for 45K service on my car. While the cost was not inexpensive, I felt like I received good value for the money and they had the car for me the same afternoon. The location near the Clarendon Metro is also very convenient for dropping off and picking up the car before and after work. Recommended. read more

Update---SEPTEMBER 16 I was very premature with my review. I was frustrated, angry, and actually very hurt. I followed up with Joe and Joyce on the frat business day they opened and within a few hours (two-three) advised me that they ordered the part and would have it fixed the next day. Joe called around 9:30am the following day and my car was repaired. They apologized and offered to covered my tow fees and any other inconveniences. They also explained that the mechanic who worked originally worked on it no longer works there. I'm very satisfied and feel comfortable going back for additional service. read more