I was an established cat owner/patient. They had moved. I knew that, but it didn't make finding…read morethe place any easier. Montgomery in that area has so many shops crammed in on the southside. Also down to a couple of lanes along the way. Called and let them know I would be there and asked for specific directions. Got there no later than one minute. While putting my car in park in the Clinic lot, a call came through. and I was told I would have to wait. Went inside immediately with my howling cat after travelling there with the screaming all the way; my nerves were shot. Did multiple u-turns to get there. I arrived at 15 minutes after the appointment time and was told I would have to wait, with my screaming cat, until 4:30 to be seen by Dr. Kaza. I understand 15 minutes, but they had moved, I was not familiar with the area they moved to, I had a howling cat, I made several u-turns to get there during 2:30 traffic on Montgomery, and it was a wellness check. Tell me you couldn't have gotten the cat in for a wellness check without having to wait an hour and a half. Given the circumstances, they could have done much better without me having to take the time, and deal with the anxiety (both me and the cat) for another appointment, or the 90 minute wait. The best part was when the receptionist told me as I walked out, "we sent out an email". Tell me how that helped. I knew they moved. Just pissed me off even more. Needless to say, for a perfectly healthy cat, I'll be going elsewhere. And yes, I agree with others, reception was of no help. Or the Vet. No understanding. Zero compassion. Lousy solution. So upsetting.

Honoring the price they gave you on a product you are purchasing. Improve the front desk experience.read more

My baby began experiencing concerning symptoms over the weekend of 7/18 and 7/19. I tried to get…read moreher into see her established vet, since they had her history and knew how here behavior was. I called first thing when they opened at 9am on 7/20. When I finally got through they were not helpful in getting us into see them. I found Mission Veterinary Clinic and contacted them. They were able to get us scheduled with an appointment that same day and they ended up moving her appointment time up because they were concerned about her. Upon our arrival, the staff was helpful and welcoming. The vet tech that called me and attended to us was amazing and so compassionate. As well as the veterinarian. They discussed every result with us and walked us through some next steps. They didn't hesitate to answer any questions. Ultimately we were referred to Roadrunner Veterinary Services as a critical care overnight stay. After some consultation on 7/21 with the veterinary staff at Roadrunner, they agreed to let me take my baby home to try some at home care. They said she needed a follow up appointment to run follow tests within two days. I called Mission Veterinary Clinic and they were willing to see her one more time but that I needed to follow up with her primary vet as well. She had an appointment scheduled on 7/24. Unfortunately I had to say goodbye to my baby on July 23. I called to cancel her follow up appointment with Mission Veterinary Clinic and shared with the woman I spoke to that I had to put her to sleep. She expressed her condolences to me and to let them know how they could be of support. I received a card in the mail from Mission Veterinary Clinic. Which to date, I can't bring myself to read but I greatly appreciated it. We were only seen at Mission Veterinary Clinic once and I received more compassion and support from two different vets (Mission and Roadrunner) that I have never been to than from an established vet I had been going to for years.

I want to thank everybody at Mission. You were so sweet and kind to me when we had to put Dusty…read moredown I'm definitely going to get another dog and I will make sure that we come to Mission for his or her care. Thank you so much. You are so kind love

Dr. Ayoub (Internal Medicine Specialist) was literally a life saver for our pup. One of our boys…read morefell ill very quickly and our primary vet sent over referrals across the city to have him seen as soon as possible. Thrive was the only one that squeezed us in on a Friday and I'm so grateful they were able to see us. It was outrageously expensive for some diagnostics (blood workup, ultrasound, fluids, etc.) which were probably a good 20-30% higher than what we usually pay. However, everyone was very friendly, the internist and techs were fantastic and they were very thorough with him. Dr. Ayoub pinpointed the issue and he needed to have surgery as soon as possible and no one in town was available until Tuesday and she was clear that he likely wouldn't make it until then. She and her team took it upon themselves and called the next nearest specialist clinics with Board certified surgeons for the procedure who could get him in ASAP and found us one outside of Denver which was the closest, got all the pertinent information from them such as estimate, a print out of the map, info, hours, number, etc. We packed up the car and hit the road to Denver within the hour. Without Dr. Ayoub and her team, the outcome would have been very different and I'm so grateful that there are truly stellar doctors that care. She was very communicative through the weekend and getting the necessary information to the Colorado clinic since my boy's surgery was early the next day (Saturday). A thank you just doesn't seem to fully capture how appreciative I am of the team that helped us, answered our questions, and really went the extra mile to ensure that my pup had the best possible care and outcome.

We were there for a follow up appointment on Friday August 14…read more Instead of regular vet tech and Doctor we were ushered into a different part of the building. The vet tech then tried to sell us our dog needing an ultrasound for his live which is only mildly over normal readings. He then took him to be examined by by a new to us Vet. When the Vet came in to see us she said his liver count had actually improved. Our initial reason for going to Trivent over a year ago was to treat allergies that were causing him to lose hair. Our regular Vet there gave us the perfect prescription and the vet tech followed up regularly by email. Bottom line we were charged over $700 for a liver test and cursory exam of his hair. That was an all time record overcharge. Brian Schroeder

Such caring and amazing people working here. This is the kind of place where all of the staff…read morehandwrite you a condolences card. I'm so absolutely touched. Having to put my little man to rest was so hard, but the staff made it as easy as it possibly could be. Thank you everyone at RBV. Couldn't recommend them more.

I took my cat there for a breathing issue. The staff was fantastic and the doctor and her assistant…read morewas fantastic showed concern and compassion for my cat. Not only that a few days later I got a call asking how he was doing. Great place will definitely be back

Dr. Lee is friendly, highly communicative, knowledgeable and well-educated about animals. Her…read moretechniques are effective and affordable. I highly recommend Wagon Tails' services, no matter what type of pet you may have.

Very Caring and personal experience. The vet was awesome the person in the office on the phone was…read moreawesome. Very positive experience

My review is for Cory a vet tech who was great throughout the visit. Sara made the initial…read moreappointment and was so empathetic and helpful. She talked with Dr. Wilson about my Chihuahua's cough and tracheal collapse. Dr. Wilson prescribed a bronchodialtor until the appointment a week later (They couldn't get me in sooner. This location is closer than my regular vet and the cost MUCH less. I recommend Edgewood Animal Clinic. The building inside and out is beautiful, modern, new. Debbie, Tijeras NM

I haven't met the Vet yet but the women who manage things answer phones monitor charts are beyond…read morehelpful. They text you back and if it works for you it's so much quicker and efficient. Love this place

My 13 year old dog had cancer and went rapidly downhill after surgery to remove tumours…read more She was in pain and it was obviously time for her to go. I tried my vet, who had operated on her, and an emergency clinic who had also operated her when my own vet was on vacation. My vet was away, again, and told me I'd have to wait 6 days to euthanise her. The emergency vets never picked up the phone. Finally I found Dr. Bingham's number - she is staring out in this new business. Dr. Bingham came to my home to euthanise my dog at 8pm on a Saturday night, within hours of my call. She was kind and caring, ensuring my dog didn't suffer. What should have been a horrible time was peaceful and calm. My dog could not have exited the world in a more tranquil way. Dr. Bingham is a gem - calm, meticulous and caring.

Had an emergency with my Cat and the Drs were amazing at handing a very large, distressed Cat in…read morepain!

Drs Rick and Denise are AMAZING! They do a great job with our little dog. She is pretty hard to…read morewrangle at the vet, but they take great care of her. Today she had shots, got a chip, had her nails trimmed and a teeth cleaning! They truly do an amazing job and go above and beyond with the services offered. The prices are very reasonable. Support a local business, you won't be disappointed with this awesome place to take your best friend.