I wanted JRS Auto to be my go-to neighborhood mechanic, but this experience was a complete nightmare and totally unacceptable. I dropped my car off after hours on 4/8 with a brand-new $140 combination switch (Part #93400-J0000). The part was in a large Bath & Body Works box (about 2 feet long) and placed clearly on the driver's seat so it would be impossible to miss. Days later, Renata actually called me to ask where the part was. I was stunned--I told her, "What do you mean you don't have it? It's in the car - on the seat!" Instead of admitting that JRS lost the part or someone stole the part, she spent the next hour on the phone gaslighting me, aggressively insisting they "never received" it. She claimed she "checked with her guys" and that "they don't steal," directly implying that my son and I were lying about leaving it in our car. How can an automotive shop lose a part?! It is physically impossible to miss a 2-foot-long branded Bath & Body Works box sitting on a passenger seat!! I even texted a copy of my eBay order details and Ring camera photo showing the delivery, but she continued to deny reality for over an hour (see pics below). But unfortunately, they still refuse to acknowledge they lost our part and continued to gaslight my son and me. That's not just frustrating--it's unprofessional. Being told something didn't happen when you know for a fact it did, combined with a refusal to provide the supposed video footage, raises serious concerns about how this situation was handled. From there, it was nothing but delays and excuses: * I was told they would look for a replacement part -- of course I would have to pay for it (since they refuse to admit fault for losing the part we left in their possession days earlier). But after a couple of days, the part they claimed they ordered did not work in my car. * When I asked to pick up my car, I was told it had already been taken apart and I had to wait another day for them to put it back together * My vehicle sat there for 8 days with no resolution My primary point of contact during this entire issue was Renata. Throughout multiple conversations, she insisted the shop never received the part and dismissed my explanation that it was left inside the vehicle, despite clear confirmation of where it was placed. I also requested to see the referenced video footage, but it was never provided. In the end, the original issue wasn't fixed, the $140 part in their possession was never accounted for, and I was still charged $17. At this point, I am requesting reimbursement from JRS Auto for the $140 part that went missing while my vehicle was in your possession. This situation should not have happened, and it should not be ignored. Now, I need to search for this specific part again. It's not easy to find, considering the model number and the requirement for a skilled mechanic who can install it without damaging it and without overcharging me. If this is not resolved, I am prepared to escalate this through formal channels, including filing a complaint with the Maryland Attorney General's Consumer Protection Division and pursuing the matter in small claims court. Based on this experience, I would strongly advise others to think twice before trusting this shop with their vehicle or property. read more

JRS Auto Repair - This is a photo when my part was delivered. How could JRS Auto lose this part? That lied and decided to keep it for themselves! - Auto Repair Near Me - Laurel, Maryland

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STRUT REPAIR GONE WRONG! My husband and I are so sad. This is part 1 of many to show proof of this company and how they truly operate. 20 years in business or not. All you will see is facts and I will be filing a complaint with BBB and possible legal action. I recorded EVERY conversation I had with Renata because she talk too fast and too much! Be careful who you trust with your vehicle. They were so kind and talk a good game but little did they know, there was a camera recording. You can't trust nobody with your vehicle nowadays! And why is the mileage and years of warranty missing on the invoice as well as the parts used and detailed amounts? Very shady!!! Stay tuned... read more

JRS Auto Repair - No warranty mileage or time! - Auto Repair Near Me - Laurel, Maryland

Definitely made me feel at ease by giving me all my options and very friendly people.

My husband has been bringing our vehicles to JR's for repair for many years. Honest work and great prices are what you'll find here.

I have been with this awesome family for the past three year and no problems. They take good care of my car! Jrs Auto for life!

I know there isn't a shortage of auto repair shops around. However, JRS Auto is the BEST place to go for repairs in Prince George's County. The family-owned business not only provides reasonable prices for work; but amazing customer service and trustworthy diagnostics. Renata is honest and always takes the time to thoroughly explain issues with my car. Sometimes it takes several explanations until I truly understand what's going on. But she never gets frustrated! Furthermore, I appreciate how I always get a report of what was done and recommended repairs for future visits. The business also has a customer rewards program and financing option for major car repairs. After spending 13 years going to a local competitor; I recently made JRS my permanent repair home. The work that has been done not only on my car, but family members exceeded my expectations and I couldn't be more thankful. If you are looking for an auto repair shop that will provide peace of mind than look no further than JRS. Trust me you won't be disappointed! read more

I have been using JR's for all car repairs since 2007 and I have recommend them to everyone I know. Thank you for your continuous great service. read more

Exellent mechanical service and great customer service. Always fixes what's required first with safety being the priority. Highly recommended!!! read more

Very friendly people, amazing service, and unlike several places in the area they weren't inclined to pad out their bill with unnecessary 'repairs.' My wife and I have been coming here exclusively for several years; every time we come in they're very patient about helping us understand exactly what the issue is. Absolutely professional every time read more

I had my brakes replaced by JRS in August 2018. Now in July 2019, I had to get them replaced again.

I definitely recommend this place! The customer service was amazing, the lady that helped me even gave me a ride home so I didn't have to wait there. read more

I couldn't an edit on adding 5 stars to my prior review on JR's Automotive. But nothing less than a 5 star experience!!! THANKS AGAIN JR !!!! read more

JR is a great mechanic and Renatta provides great Customer Service. JR fixed all of the issues on my newly purchased used car. I feel safe driving it as I had no real history info about the car. Carfax is not enough. And Renatta kept me informed of the status and delivered the car sooner than expected! read more

I can't say enough good things about JRs Auto Repair on Baltimore Ave ((301) 604-9077). My sister and her husband (a former auto mechanic) had been using them for many years. When I moved to Laurel a little over a year ago, she recommended them to me. They are knowledgeable, friendly, and go out of their way to save you money. read more

I dropped car off 10/29/2019 to have driver's side door repair, because was unable to open from outside or inside. 2 days later I was sent a picture to indicate had to remove back door in order to gain access to front drivers door, oh and by the way it's going to cost additional amount. Renata is great with explaining everything, like we will do a courtesy check of the vehicle and don't worry it's not a charge. I call 11/4/2019 for an update on the vehicle and wow I have a massive oil leak. I told them I would be picking up my vehicle in the morning, because I've never had a warning light come on. I had an oil change at my regular shop in April and new tires put on in May. Long story short this place created a major problem and there courtesy check the coolant had a green check meaning all is well. How about when I left this shop I literally had oil on the ground and I called Renata and told her they are responsible for creating this major leak. Not too mention her cat had camped out in my car, because it was full of cat hair. The next day my warning light came on for the coolant. Wait a second you said it was dirty and when I opened the hood it looked like they removed the coolant. I had to go and buy coolant and how about less than a week checking my oil it was half on the dip stick and so now I have to keep oil in my car for emergency purposes. I don't know what kind of shop JRS is running, but I will never come here again. You guys tried to rip me off and thought I was going to be desperate enough to pay 1,000's I see the scam you tried to pull Renata. Just because you send pictures and say look at the oil and go through the carfax report trying to determine the work that I had on my vehicle doesn't make you legitimate. I have documentation on all work that has been done and I have documentation on what your shop created. You guys purposely tried to destroy my vehicle and it's time for JRS Repair Auto LLC to be held accountable. read more

JRS Auto is my go to shop for quality service and a great price. Also, most importantly is for their honesty as well. In the auto industry this is a rare attribute. I have been taking my cars (2 Jaguars, Altima and a BMW) here for over seven years without any issues. I especially recommend this spot for anyone who owns a luxury vehicle, they saved me so much money over the years. read more

Junior has single handedly renewed my trust in auto mechanics. I've used his services a couple of times now and have been very impressed with his skills, work ethic, prices, and honesty. His daughter who handles the phones is really nice too! Highly recommend. read more

I'm completely dissatisfied with all the works they have done on my vehicle. I gave them the benefit of doubt but all I get is nothing but a blatant rip-off and poor workmanship. They incorrectly diagnosed the problem with my car thereby making me to fix issues that were not necessary, only to be told "maybe we need to fix this or that first" I spent almost $1500.00 on a job that costs only $220.00 simply because they couldn't arrive at a correct diagnosis. They operate with what I call "a trial and error gimmick" and this shows lack of confidence, honesty or maybe lack of expertise on their part or they are just out to take advantage of their customers. I will never visit that shop again even if its the last shop standing in Laurel. read more