Unfortunately, we had two cars scheduled for glass repair, and only one car ever got fixed... The repairman on the first car was very courteous and professional. However, their business is run VERY poorly. We were rescheduled so many times for BS reasons, it really became unbearable. We actually don't mind needing to be rescheduled, but we wouldn't find out until sitting around for the entire 4-hour window when we finally called THEM to see if they were going to show up or "re-schedule" again! They did this to us multiple times and said they would call us back to re-schedule, but they never did. We'd get on their calendar, plan our day around it, and again they just wouldn't show up! read more

Very friendly and very accommodating on such a short notice excellent work done and was able to get oem windshield day and install same day. Overall, the cost was the same as buying just the windshield from Ford directly so great value! read more

Friendly staff did a fast and good job ford. F250 2018. Front windshield ford Carlite factory glass

I stopped in here yesterday to get a quote for a windshield on my car. The kid came outside and looked at the car and told me it would take awhile to get a quote and would text me the quote. Awhile? Well as of today I still haven't got a quote. I knew there would be problems when the "Kid" came outside to get me a quote. I have gotten my windshield replaced by this company before and they were good and came out to the house to replace my windshield. This time I got no response back. Well after I left JSL, I ended up driving to another windshield repair place and they were able to get me a quote within 2 minutes standing at their counter. I don't know why it would take JSL 2 days to get me a quote for a windshield which I still haven't got. I waited till the last minute for JSL to text me just to give them a chance. Well I'm glad I didn't wait any longer to get a quote from JSL. I just ended up going with the other windshield company. As of now, I could not recommend JSL Auto Glass. It's too bad because they did a good job on my last vehicle. read more

Cracked the windshield on our new Lexus RX350 and worked with Tea to get set up for a replacement. She was thoughtful, responsive and organized. Followed up relentlessly as we worked through an insurance company. And, it only got better when Miquel and Olivia came to do the work. The windshield is perfect and the installation was flawless and quick. Highly recommend JSL over the national company we all know and see on TV. Well done!!!! read more

An update on review as work has been completed Two workers came out after calling me 20 minutes b4 arrival giving me an ETA and they were prompt, courteous, friendly to talk to (and thankful I had car in garage as providing them shade). Took them less than 1 hour to install, thanked us for their business and left my car looking good! Hopefully I will not have to use them for another 5 years, but if I need windshield replacement I'll go to them a 3rd time! Highly recommend. read more

I've had JSL replace windshields on two separate cars three times (one of which was twice - the front and back). One car was a Mercedes and the other a Jeep. They are the best in town and quoted me the least amongst all the other places I've contacted. The best part is they come to you! They're always on time and super helpful. Their service is excellent and reliable (again they replaced 3 windshields of mine). They have appointments readily available (they once came the very next day) and usually last an hour. Very happy with the outcome each time and appreciate their hard work! read more

They repaired my Mercedes windshield for 75% less than all the others quoted me. Turns out I did not need recalibration. They scheduled me within 3 days and could not have been nicer. read more

These guys are by far THE BEST IN RENO!! I highly recommend them for all glass needs in your vehicle!! They are on time, very knowledgeable and awesome workers!! Don't go to anyone else!!.JSL GLASS IS THE BEST IN RENO!! read more

I had a crack in my window, made a quick call. They came over within a couple days and that was because of my schedule being busy knocked it out with a very fair price. Very happy with their service. read more

I was so relieved to find JSL Auto Glass. My windshield was a shattered due to an unfortunate incident at a car wash. I looked in the yellow pages and I found JSL Auto Glass and talked to Kim. She was so helpful and knowledgeable, and she scheduled an appointment for me for the next day. The technician came to my house and was finished with the job within a 1/2 hour. I recommend this company. Thank you JSL Auto Glass. read more

I shattered the back window in my truck when my tool box broke loose of its anchors. We called these guys. I parked at work and by the time I came out the job was done as is better than new. They even cleaned up all the Broken glass and vacuumed the back seat. There is simply no way they could have done a better job. They will be my auto glass go to from now on. Outstanding. read more

I'm very pleased with JSL. They called 10 min out within the appointment. They were efficient and professional. We've had unhappy experiences in the past with a nationwide chain, so we were happy with this local shop. read more

Today I had my back windshield replaced while I was at work. They provide mobile service which is really convenient and makes the process so much easier. I was really impressed with how efficient and professional they were. Not to mention they have really good pricing. I highly recommend JSL you won't be disappointed thank you so much. read more

JSL Auto Glass by far the most reasonable prices, AWESOME customer service! Showed up on time and in 35 minutes they were done. Highly recommend this business. read more

Cracked windshield from a pebble, no gravel trucks in sight. All round terrific experience with JSL. Office staff were great, patient with my assorted questions -- this being my first time having any auto work done at home -- and a reschedule. Techs Jorge and Xander were great, showed up on time, got the job done with no muss and no fuss. read more

When a company has nothing but 5-star reviews on Yelp, it's for a good reason! I called them up last Thursday to schedule a windshield replacement (thank you, local area construction!) and was informed by Kim that they would need to order my windshield from the dealer (since I specifically requested factory glass) and it would take 4-5 days to deliver. Ok, NBD. Just gotta roll with it, right? Wrong! On Monday she calls me back to let me know my windshield arrived--say wuuuuuuut??! I'm doing my happy dance at this point, because my poor windshield looks so sad and I can barely see through it courtesy of sunlight refraction along the course of the entire crack. We schedule the appointment for the next day. Like clockwork, the installer, Miguel, calls about 15 mins prior to arriving at my office, meets me downstairs, does his thing with the help of another very polite installer...and BOOM! 30 minutes later, we're back in business! Honestly, if only EVERYTHING in life went this smoothly! Thank you Kim and Miguel for taking great care of my baby! read more

Excellent on-time service. The staff couldn't have been more helpful and the repair was done even though I had to change my location at the last minute. Thanks, JSL! read more

I never write reviews but had to this time because the service from JSL auto glass was nothing short of exceptional. I was on a long road trip to Reno and had a scary emergency where my side window glass suddenly shattered on the highway during the trip. I had no option to return back home since it was a long road trip, and they were able to schedule me within a short 2 days notice. Kim on the phone was was super flexible in finding a time that worked for us to have their team come down to our location during our stay in Reno downtown. Miguel and Jorge were extremely fast and professional, very good at what they do. My window was replaced and fully functional within minutes. And they're a local business so their prices are amazing. JSL was a lifesaver for my road trip. Thank you!!! read more

Fast response time, great customer service, reasonable, and timely repair. Highly recommend them!

These guys are great. Professional and they make it so easy. They drove to Fernley and did the windshield replacement on my truck for $200, in my driveway. It was quick and painless. The other people I had called for a quote, called me back AFTER I had the work done by JSL. I will be using and recommending this company to everyone. I believe you've already gotten one new customer from me at the Golf Course in Fernley! Thank you! read more

I had a passenger window replaced in my 2006 Range Rover on July 3, 2021 by Jorge & Jose from JSL Auto Glass. Both Men where extremely professional and I was truly impressed when watching them install the manufactured window from Land Rover. Also, Prior to the installation I had major issues with my car insurance company's claims dept. It is too long of a story to get involved with in this review. It is one of the major insurance companies who I have been with since I was 16 years old. I was very upset at the claims agents who I dealt with. It was Kim from JSL Auto who I was working with in the middle of this huge mess with the insurance company. Kim was astounding to work with through this major mess with the insurance company. She is amazing and so, so, supportive. She was able to get the full amount of the manufactured glass covered due to her knowledge and passion to support the customer. My insurance company was fighting the full coverage of the manufactured glass. Kim was able to finally speak with an insurance claims agent who knew what to do and how to handle this! It was Kim who like a Diplomat and knew the ropes to have this go through. I highly recommend JSL for their remarkable attention they give to the customers. Robert in Reno read more

Our Insurance Company had these guys as their preferred vendor because they provided a 2 yr. warranty on workmanship and the windshield. Well they showed up at my work, which was great! They took about an hour to do the front windshield and I thought everything was cool, well it was not! I have a brand new rig that is 3 months old when this happened. I washed my brand new rig right after the install and noticed when I was drying it that there was splash marks on the passenger front hood and quarter panel. Originally I thought it was pitch or something from a tree, but when I tried to pick at with my finger nail the paint came off down to the primer of the paint. I called JSL Auto and of course they told me it was not them and that it was someone else who did it and that they don't use any corrosive chemicals... I thought "WRONG"! Because it was alright until they worked on it. Also, a guy at my work noticed and told me that they did not put any protective cover on the front hood while they worked on my vehicle, which I thought was weird as they are handling a big piece of glass. Anyway, I called my insurance company and told them what happened and of course them and JSL Auto are in on this so my insurance told me that they would not hold JSL Auto responsible for the damage, which was 2k to fix. They said I could put a claim in on my collision insurance and get it fixed that way. Bunch of BS!! So that damn warranty is worthless and JSL Auto does not stand behind their work! I would be very cautious when using these guys! If you do, make sure you watch them as I should of done.... read more

After I got a crack in my windshield I called my insurance company and they recommended JSL Auto Glass. JSL arrived at my work located in Santa Clara, CA 2 days later, on time. They replaced the front windshield quickly and it looks great. I had water leaking into my car so I called JSL and they came to my home located in San Jose CA and checked the windshield and he informed me it was not leaking through the windshield but he did show me where the water was coming from. I am very happy with their service and I highly recommend this company. I am a very satisfied customer. Even though their address in Reno NV they do service Santa Clara and San Jose CA. read more

JSL Auto glass is absolutely the best in the Reno / Carson city area, Very prompt and professional service. They will be doing all my future glass. read more

Miguel and Jorge got my windshield in and out in no time. Very professional and polite. Highly recommend

Always quick and responsive, appointments are easily arranged. I've used this company twice for insurance work. They are also clean and pickup after themselves. read more

JSL showed up this am on time (here in NW Reno) and swapped out the windshield on our 16 year old Honda Odyssey. Polite, knowledgeable pair of guys, very nice work and cleaned up well after the job. Didn't even hit the deductible limit - should have done this a couple years back vs waiting for something to trigger the replacement which turned out to be an age/stress crack. What a welcome experience to do business with a company like this. Jim M read more

Fantastic! My passenger side window was busted by vandals during the night. I live in Sacramento, CA, and was referred to JSL by my insurance company. I called at 8am today and spoke with Lisa. Although office hours start at 8:30 she had come in early and kindly took my call. Lisa set up an appointment for a mobile service to come out between 12 and 2. She quoted $250, but found several discounts for me and brought the price down to $200. Perhaps it's because I mentioned that I've been unemployed on and off this year, or maybe it was my advice on how to try and fix her iPhone power drain problem (I'm going through the same thing). But she was courteous and understanding. I gave her my credit card number and waited for the mobile service. Mobile service showed up at 9:30am, a full 2.5 hours early! Darrius was amazing. He fixed everything within less than 2 hours, including helping me to vacuum out my entire car and the area under and around the car. He was patient, pleasant, and totally professional. He gave me an invoice. I called the office back and they confirmed that $200 was charged and they were mailing out a receipt that day. I will recommend this company to everyone I know. Thank you, JSL! read more

My parents Doug and Kathy had to replace their jeep windshield. They forgot to mention they have a sensor on the top of their windshield. One of the workers kept working while the other ran and bought the part. They didn't complain, and still managed to finish quickly. They were amazing. They will continue to earn our business. read more

My girlfriend and I were at the airport parking garage getting ready to fly out for 4th of July when my driver's side window decided to fall into the door. Not wanting to leave the truck with an open window for a week, we called JSL Auto Glass as soon as we arrived in Denver while we waited for our connection. Lisa was amazing! She arranged their mobile repair team to go to the airport and fix the window. Amazing level of service. I called a few other bigger companies before I called JSL. None of them wanted anything to do with a mobile repair in an airport parking garage with the owner on the other side of the country. Thanks to JSL, the window was fixed within hours and didn't sit open all week. read more

These guys do a superb job of installing auto glass. I had a rear windshield that needed replacing. Scheduling it was a snap, and they came right to my house and had it done in record time. The glass was perfect and installed with precision. The price was also less than I expected -- always a bonus! I highly recommend this biz for glass replacement. read more

Thank you JSL! You guys are AWESOME! You made getting my windshield replaced the easiest experience and you came to my office! NO HASSLE. Your guys were prompt, professional and the cost was so reasonable! I would recommend you to anyone. Excellent job! read more

It's refreshing to call a business to have work done and it's done as scheduled and the quality is AWESOME. Also the cost was really good, though I wasn't shopping price. Lisa sent 2 repair guys to my office and took out the old cracked windshield and replaced it. I didn't have to leave my office. Thank you JSL Auto for a job well done! Keystone Quality Printing read more

Appointment was between 2-3 . They were here at 2 on the dot , and completed service within 25 min . Very professional and friendly. Very Satisfied , would recommend! Thanks JSL read more

I appreciated the supervisor, Lisa, she was awesome at fixing the problem that I had. The customer service is outstanding and the company stands behind loyalty to its customers... read more

When getting the car ready for the install they used a rubber mallet to hammer off the fasteners on the windshield wipers instead of using a windshield wiper puller tool like every other windshield installer. Then they ordered the wrong windshield and said they got the wrong part number from the dealership. The technician noticed that it was wrong after he had already taken out the cracked windshield leaving the car unsaleable until a new one is installed. He said that he would be back in 30 minutes with the right one but when he came back he came with a lesser value windshield without consulting me. I noticed that it was wrong windshield and told them i would not accept that piece of glass because i paid for a higher quality glass. The following day when the right windshield is supposed to be installed they called the morning of the install to inform me that they had order the wrong windshield once again. read more

I have contacted JSL on three different occasions to have windows replaced. Once for myself and twice for coworkers. In each instance the service was perfect. The technicians have shown up on time to all three appointments, the jobs were done quickly, and the quality of their work is excellent. They also had the best prices of anyone I called. I would definitely recommend them to anyone needing windows replaced. read more

Someone shot out the rear window out as we were driving, scary stuff. So it was so nice to have JSL Auto Glass replace it, They were super fast, really professional, best priced, and the intstall guys were awesome. Guess this was the silver lining! Thank you! read more

JSL Auto Glass came out to Truckee and did a great job replacing my windshield. They were able to fit me into their schedule a week quicker than our local glass shop and obviously the glass and rubber gasket was identical to what anyone else would have installed. Also, I was quoted one price and then the price was increased due to a misunderstanding. I called back as soon as it was installed and they had no problem billing me at the original price. Super quick and easy! read more