Dealt with Woodstock Auto Salvage first, and wish I hadn't. They not only low balled me, yet were…read morequite rude and the owner even hung up on me, despite the fact I was nothing but respectful the entire time. Stinette on the other hand gave me a better offer, and was very pleasant to work with. Give these guys a call first!!

We had a recall on out 2015 GMC Acadia for a driver side airbag. I called Royal last week to…read moreschedule an appointment. They informed me that service was first come first serve but that they did have the part in stock and I could stop by whenever was convenient for me. We got there this morning at 06:55, we were second in line. The service doors opened promptly at 07:00. We were greeted by a gentleman at 07:05, when it was our turn. He took our information and said that it shouldn't be "too long". He directed us to the waiting area and offered us coffee or water. My wife and I sat down and watched the news and chatted for a minute. At 07:30 we were called by the same gentleman and told our Acadia was ready to go. He had it out front, with the AC on waiting for us. He said it was a warranty recall and he would take care of the paperwork after we were gone but didn't want us to have to wait any longer. He thanked us for stopping by and we were on our way. Pulled out of the parking lot at 07:35. Not sure what kind of repair this was or how long it typically takes but was impressed by the customer service and friendly employees. Would highly recommend! Thank you Royal GMC!

I bought my Buick enclave from here almost 10 years ago and I've been coming here to get my oil…read morechanged for the past several years. I usually come on Saturday morning and get there before 8 o'clock when they open so I won't be waiting too long. My enclave had a recall on the airbag and I've been waiting for the airbag to come in. I've been dealing with Ralph Daniel and he is so professional and always gets back to me. The lobby is very nice with free water bottles and coffee. There is also a charging station for phones. Always come here because I know I'm gonna get my oil changed correctly. It's a little pricey, but worth it for the piece of mine.

Once again a positive experience. I was convinced my transmission was the problem but turns out a…read moremuch less costly repair. They were very busy, as always given their good service, yet fixed my car same day. Thank you for being the conscientious business that you are!

I stopped in with a transmission problem, thirty minutes before closing time on a Friday, but…read moreRussell climbed under my SUV and diagnosed the problem and gave me the sad news that he didn't have the part to fix it. He gave me the chance to run up the the NAPA store and get the part and he would fix my transmission before he went home. Despite setbacks at NAPA, Russell walked me through getting back the Mr. Transmission and he took care of the repair without complaining or stressing about the extra time it took. I would Recommend Mr. Transmission, and Russell specifically, for any transmission issues you might have. HE is quick, r3espectful, and he will have my business from this date forward.

I am so disappointed. In all my years of living in Birmingham this is the worst car repair…read moreexperience I have had. These guys are the full price specialists. Watch out the service manager really run up a repair. The owner was unsympathetic and acted like he had better things to do than listen to my concerns. I needed my truck fixed. Their initial quote was higher than another by $140. They have a great looking building on the outside and I assumed I was paying for top notch work. They assured the truck's return later that afternoon, knowing I needed the vehicle for work. They called back and suggested a radiator on top of the requested water pump. They said it would be cheaper to do both. My radiator was working fine, but it was older and I should replace it now. Next, they acted like it was a real challenge for them to fix my vehicle. They had a hard time locating a GM radiator and then kept it through the weekend and again all day Monday. They literally charged me 3 times what it would be from a wholesaler. For a common Chevy radiator, they acted like they did me a favor finding one for $500. I went to them looking for my new repair shop. I feel like they took advantage of me being in a hurry to get it fixed and they lost a potential solid customer. Oddly, they told me my temperature gauge was broken when I went to pick it up. I had already told them to allow the motor to warm up properly. Apparently they didn't bother, the gauge works just fine, but they wouldn't put the time in to really check. Next they accused me of trying to get the gauge fixed for free by lying that it worked when I brought it in. I was flabbergasted, I had to pay a premium price for their late repair, then I got called a liar because they wouldn't even bother warm up the motor on a new radiator installation. I bet they are good mechanics, when they want to be, but they mishandled my repair, wasted my time, and then demanded top dollar after admitting they had no idea how to get my gauge working. They repeatedly told me the diagnostic machine didn't give them an answer so they couldn't fix it. The owner basically called me a liar when actually they were not very thorough with their assessment. Who tells a client you broke his gauge, can't fix it, call him dishonest and then still be wrong about the gauge even being broke? They have lousy people skills and I can only assume they are lazy mechanics. They still have no idea that my temperature gauge works and they just let me leave upset. They offered me no compromise of any kind.

We all have our anecdotes, episodes, and rope-a-dopes concerning the many mechanic shops one might…read morevisit over the years. Through all those trials and tribulations sometimes you stumble upon a diamond in the rough ~this place is a pretty sparkly one. Are they perfect? No. Have I ever had to return to have something re-fixed? Yes. Then, why would I speak so highly of 'em and continue to return with all six of our personal and commercial vehicles? At Auto & Truck Services, aside from a very qualified crew, you'll find the definition of character wrapped up with dependability, honesty and impeccable integrity. The heart and soul of the crew is husband and wife team, Norman & Grace, who have served the town of Birmingham for decades. So, when you see that those rates might be a little higher, understand you get what you pay for. When mistakes are made causing you to have to return, know that they stand behind their work. Lastly, there are endless variations of vehicles, makes, and models. Computer systems and software change with the seasons on the heels of the endless government regulations for emissions, amongst other things. ~Have some grace! For as long as their doors are open I will be a customer.

Got me the exact part that I asked for. Showed up early and got me in and out very quickly.read more

Have purchased multiple used cars from Billy's and parts for minor repairs. Always professional,…read morecourteous, and quick to respond. Highly recommend

Just bought a 2017 vw tiguan and needed an inspection to see what i needed done for the car. The…read moreonly thing pressing was a serpentine belt. Several days later my car wouldn't start and my engine light came on. It turned out to be a key fob battery. When i fi ll up on gas in an area that was potentislly unsafe i had gased up leaving my car running apparently this is whst caused my engine light to come on not to mention a fire hazard. Apparently, static electricity can cause and explosion. In my defense, i am an 80 year old widow living on a pension. In the 40's and 50's not only were there no cell phones, there were no computers. You can see how vulnerable i am. Nic and Brody have listened patiently and provided all the info i needed. Infact i was given a list of all repairs that were needed and the corresponding price. These were divided into those i needed right now, those that coul wait a momth,, and those that could wait longer. They both approached me with respect and kindness which has prompted this review. This is background so you will understand my impression of this busiiness. First of all they were.johnny on the spot. I arrived and they promptly got my Tiguan(my baby) back after Nic and i discussed that she Was a used car and i love her and wanted to take care of her. I had just driven her from the car lot. I wanted to check her out from bumper to bumper. Not only did their mechanics check her out, they provided me wuth a listed in order of priority and cost of each. I was prepared to leave when Nic said to me that the serpentine belt was about to break. I thought Nic was going not going to let me leave wi th it in the condition it was in Nic sent one of his workers t7o go get the belt and put it on. Took an hour including picking up the belt. I got the feeling he was trying to inform me without scaring me. What did i know about serpentine belts.Not a thing! Everyone i encountered behaved that way. I have not felt that way since my husband passed. It was quite touching. Now i learned a new woŕd KeyFob. It has a CR 2032 battery. If the battery is dead so is your car. Lesson # 2. Now being 80 at night when i needed gas if i felt frightened, i would lea e the car running while i gassed up. Did you know that would cause the engine light to come on. Lesson #3. Or that you should never have the car running while gasing up because like static Lesson #4 electricity could cause the car to catch on fire or worse.

as a woman, it is hard to feel like you can trust the people who are taking care of your car,…read moreespecially when you don't know that much about cars. However, since the first time that I came to Franklin automotive, not only was I well taken care of, but I was given trustworthy and reliable information. Today was the third time that they have taken care of my car in the past three years, and the service was incredible! I had planned to wait at a coffee shop nearby, and they offered to drive me there so that I could wait comfortably for my car service to be done. When it was over, they called me and sent someone to pick me up, every person who I have interacted with at Franklin automotive is not only kind but also very good at their job. So grateful for this auto repair shop!

I needed a replacement part and found it here at a fraction of the new price. The yard can be a…read morelittle overwhelming to navigate, but staff helped point me in the right direction. It saved me money, and the part worked perfectly once installed.

Awesome place. Changed their name from Palmer but still great customer service. Randy answered all…read moremy questions and helped me find the part I need to fix my T&C. Will definitely use them again if the need arises. Thanks Randy and team!

Pros; clean, easy to book appt, friendly service people, nice place to wait…read more Cons: they literally commit daylight robbery by upcharging for services by over 100% I've been here twice, once for an oil change and once for a 60k service diagnostic. I was quoted over $2200 for the 60k service. Mind you, my car has literally 50,000 miles and is still practically new and I take extremely good care of it. I was so shocked by how casually they quoted me that price and how the salesperson/technician kept such a straight face while trying to explain why it cost that much. The part that made me concerned was him saying I needed a new battery (which was true although mine was only 18 months old) but quoting me $450 for it... I went straight to autozone and showed a technician- first, I got the exact same battery purchased and immediately installed for $220. Then, he spent over an hour with me explaining each service and the parts needed, and told me I could buy every single thing at autozone and take my car to Pepboys for them to perform the services for under $1k TOTAL. He literally said that the dealership was scamming the daylights out of me. As a woman who is clueless about cars I know I have to be careful not to be taken advantage of by greedy salespeople like this, but it's sad! I will not be coming back. They also charged $120 FOR AN OIL CHANGE.... I wasn't told the price until after it was completed, I should've asked up front, but I would never have expected that. It's literally $30 to buy a quart of fully synthetic oil and it takes 20 mins max to change the oil, it's all under the hood of the car (not even underneath the car) on my model! ROBBERY!!!!

Hendrick Subaru in Hoover is one of the worst dealerships to deal with. They do not care about…read morehelping their customers. The overcharge and will try sneaky tactics to get you to spend more. They recommend services that are not needed. I absolutely hate dealing with them. If you need service on your Subaru call Franklin Automotive where you won't be overcharged. At Franklins I know I am receiving quality service and I can trust them not to oversell me.