Our truck would not start in front of Publix in Freeport last week. several people tried to help jump off battery, no luck. We drove to several businesses with again no luck. Looked like a tow fee was the only option until someone at our last stop suggested a mobile repair service. Before we go any further my phone service and my husband's phone service was all messed up, could not receive calls, only texts, so we would have to carry phone around and hope we heard it ding. Well anyway, within 30 minutes of contacting Juan Charles, he called us, worked us in on his schedule, and met us at Publix. (Problem was starter and battery.) He saved the day and was fair with cost and beyond excellent with cust serv and reliability. His number is programmed in my phone and should be on yours!!! 6 stars out of 5 read more

It is my hope, that by posting this review, you will consider my ongoing experience with this business when considering a reputable auto repair shop. My repairs begin in June 2023 when I dropped my Jeep off for diagnostics of a knock sound in the engine bay; here is what followed. June 5, Dropped Jeep off. June 9 said engine was bad. August 5, told repairs just began. Aug 9, told oil dipstick tube was broke - this happened during the engine work. . Aug 12, told both valve covers were bad, $360 to replace. Aug 14, Juan's Auto calls about valve covers stating "I do not buy cheap parts off amazon" and he used what dealership would use at a cost of $370.00 for both including new bolts. I agreed, later discovered nothing wrong with valve covers and he reused at least some of the bolts because in the old engine, two of the bolts were larger and cut to size and they were reused when the new covers were installed stripping out the threads on two of threaded bolt holes. Aug 21, Juan's Auto said I needed a new AC blower motor with resister, said the entire AC system was bad and you needed an AC compressor kit and a new condenser. Aug 22, I ask Juan if they were sure AC system was bad, it was just 10 ,onths old, I ask if it was holding a vacuum, no reply. Aug 30, I ask again if AC was holding vacuum, Juan said AC vacuum was done while on the full cycle AC machine, cost $100, I declined the full AC replacement. After picking the Jeep up I took it to another shop where they confirmed in a few minutes that no part of the AC system was bad other than the compressor high pressure line which appeared to have formed a small crack where it was laid over in the engine bay during the engine work. Sept 3, pick Jeep up, check engine light was on, called Juan, no reply. Within 10 minutes a large trail of smoke was coming from the jeep. Once home I could see oil all over under the hood and dripping down on exhaust. Again I called Juan, no reply. Sept 7, called and text Juan explaining it was smoking to much to drive back to Texas and please call me, again no reply. Sept 11, tried to contact Juan again, left voicemail stating I would be back in Florida on Oct 2 and I wanted the smoke issue resolved, again no reply. Sept 14, text Juan that Jeep was dropped off at another merchant, no reply. Sept 15, other mechanic confirms passenger valve cover gasket was pinched against the top of the block, uncertain if the cover was bad, replaced with FelPro gasket. The two stripped bolts mentioned above are discovered, the EGR valve was unplugged, the air filter to crank case breather hose was gone and a plug was placed in the crankcase breather side, the PCV hose was not connected to the PCV valve. Oct 6, Jeep is returned to second mechanic where they were not able to locate source of smoke and oil leak. This is where the AC system was determined OK. Oct 9, smoking getting worse, call, text and leave voicemail with Juan, no reply. Oct 9, still no reply from Juan, have no choice but to drive the Jeep as is back to Texas, smokes like it was on fire the entire trip back home, stopping every 50 miles to clean up under the hood and add oil, 18 quarts in 750 miles, the next morning I made a video of the problems and uploaded to YouTube, sent Juan a text and a link to the YouTube video, again no reply. Oct 12, Texas mechanic replaces one valve cover, still smokes, here we discover the valve covers that were replaced were fine, there was never a problem with any valve cover, old or new. Oct 13, Jeep would not pass inspection, call Juan again, no reply. Oct 16, take Jeep to the dealership where they tell me the oil leak is coming from excessive crankcase pressure and could be a result of everything being left disconnected, main seal gasket needed replacement and they were not sure about right side engine gasket, I decline additional repairs, I'm done. Nov 20, a friends mechanic said he could regulate the crankcase pressure by installing an oil bypass can and an aftermarket oil filler tube for $300, it works, have too empty can once a month, check engine lights still on, Jeep will not pas inspection. From Oct thru March 2024, other calls to Juan went unanswered. March 2024, I sent a letter of intent to sue to Juan, again providing him a link to the YouTube video, again no reply. https://youtu.be/fS8Y9-NNm1c read more

Honest, thorough, good guys! I'd recommend them over anyone in SRB for sure. They've been great helping me get an old jeep back running like new! read more

Best mechanic in the area. Juan has worked on every vehicle we've owned and always got the job done quickly and accurately and at a price that was most convenient. read more

Great experience with Juan's Auto Repair in Freeport, FL. I took my Jeep Wrangler in for a new radiator, hoses, and an oil change. I thought it would be a week or at least a few days before I heard something. Not so! Juan texted me with the quote the next morning and had it ready that afternoon - completed in one day! I highly recommend Juan. read more

Juan was very friendly and affordable! He worked our van in and got us fixed up and back on the road again! I would recommend him again and again! read more

Great and rapid service! Fixed my vehicle same day. Juan was very professional and easy to coordinate with to get my vehicle back on the road. Will use again. read more