We had a complete disaster on our hands. I purchased a custom-built 6ft tall cedar hot tub to use…read moreas a hybrid therapy pool/spa. Several contractors worked on the project. Let's just say mistakes were made and we experienced a lot of confusion and many delays. After about a year with little progress, I was having difficulty finding anyone trustworthy, who was willing to do the necessary revisions to complete the installation. To say I was desperate would be an understatement! Jason from Living Waters came to check things out and asked all the right questions. I could immediately tell he was an honest guy running an honest business. I was comforted by the fact that he was obviously knowledgeable about hot tubs in general. He could see that we were in a bad situation, but was willing (and able) to be creative, get his hands dirty, and do what was needed to set things right for us. Once I hired Living Waters there were no more surprises and no further delays. Jason has an extremely versatile skill set, which enabled him to address various little problems, which I would have assumed were outside of the project scope. He communicates better than any contractor I've worked with, constantly keeping me updated on progress and clearly articulating any hurdles he anticipated, while at the same time providing assurances that we were on track and on schedule. We had our first soak last night, and couldn't be happier.

Jason at Living Waters was responsive when I reached out and within a few days he was here. Spa…read morecirculating pump died but he diagnosed and replaced the pump in about a hour. Pricing is what I was expecting.

Amazing team! Great communication, smart and knowledgeable. This team helps explain what to do, how…read moreand when! Super friendly and thorough. Highly recommend

Have had 3 services, including a repair and equipment upgrade by Wicked Pool Service. Each time was…read morean exceptionally pleasant experience. I felt that the team was very invested in providing top notch service. Will definitely continue to use and support the business.

Perhaps it is telling that the reviews here are dated. Here's our story:…read moreWe bought a house with a pool. We had no idea how to care for it and called Teddy Bear. They came out and gave us a once through. We used them to close that year and open the next. The opening was sloppy with things tossed around the yard, but I hadn't been home so I talked to Teddy, texted him pics, and let it go. Last fall they came and closed the pool. Again things were strewn about, but this time they were all on the deck, so some improvement. Unbeknownst to us, Teddy Bear technicians had broken the pipe that goes from the filter to the pool. I don't know what that's called, a return maybe? Anyway, this spring we tried to fill the pool per their instructions. I had noted that it should take a couple of hours. We ran a steady, very strong steam for 4 hours and the water level barely moved. I did this for three days. The opening team said they can't test anything bc we didn't fill the pool. I continued to fill and continue and then some more. The water level wasn't moving. Perplexed, I begin walking around the pool looking for the culprit when I see a steady stream of water flowing from under the deck. I turned off the water and climb under. The pipe that used to go from the filter back into the pool was destroyed. When we contacted Teddy Bear they said it wasn't their fault. Then, they said the winterizing plug would have prevented the fill problem. Lastly, Mario said the pipe froze. To that I respond: had the techs been paying attention they'd have seen the problem. Plugging the basket had no effect when the 'return' was acting like a bathtub overflow. And an open pipe with no water in it and buried does not freeze. Mario was rude and hung up on us when my wife was trying to explain all the factors that make it clear this happened when they closed the pool last year. Update: Upon learning of our experience Ted called and scheduled a visit to our home. He came out, assessed the issues, and after explaining way more about chemicals and the history of Teddy Bear Pools than we needed to know, he fully resolved the entire problem. Ted is a talker and a salesman to the core. He ensured we were happy with the end result and even called the next day to see if we had any questions or concerns we had not addressed. An exceptional response.

Thank you Teddy Bear Pool's - we thought that we needed a new motor and my wife brought the old…read moreone with her - your workers told her that we didn't need a new motor and recommended the remedy. Thank you again!! Ken and Terry L. from Ludlow

Josh and his team are great..no matter what the issue is Josh has a great and affordable solution!…read moreIt's always good when you have a company that is friendly, courteous and professional and that is exactly what JPS is!

I was a longtime customer of a bigger company in the area, and needed my pool opened on short…read morenotice. The other company didn't return my calls and whenI got ahold of them they quoted me 6 weeks. I found JPS on yelp and decided to take a chance. I couldn't be happier. Josh came by the next day and accommodated me on short notice. He he gave great advice on maintenance, is extremely responsive, and the quality of his work is consistent and top-notch. He has a great team and I am very happy with the decision I made. JPS is a great example of how to run a business. Vlad

Very relatable Always on time…read moreFirst time in years our pool sparkled We highly recommend

Yeison is excellent and a real professional. Despite having badly injured his arm and requiring…read moresurgery, he continued to maintain his service commitments and never missed a beat.

We had a great experience with Frankenstein Pools and Corey. He has been incredibly accommodating,…read moreresponsive, and thorough throughout the process. As homeowners who aren't always on-site, we especially appreciated that he regularly sent photos and videos to keep us updated. His communication, attention to detail, and willingness to go the extra mile gave us a lot of confidence that everything was being handled properly. We would highly recommend Corey and Frankenstein Pools for pool openings and closings in the Needham area!

Started off good and just went slowly downhill .... Nice guy, but unfortunately did not know how to…read morehandle the situation.

This guy is awesome. He helped me over the phone and he is a smart and decent business man.read more

not sure where these excellent reviews come from, your tech basically hung up on my face when i was…read morecalling for a quote and then never answered my call again- i dint even get my question out before he rudely hung up on me- j