The owner was very rude! We were having a party for my nephew, and as I am walking in the door with a full and heavy crockpot he starts saying something (which I could not make out over the loud music, distance, and his accent. Instead of walking from behind the counter to give us instruction he kept trying to communicate over the loud noise. It was clear he didnt want use to move any further because he kept saying something... finally I just went to the room with the food. Prior to the party starting he was very rude to my sister and mother. Most of the adults with our party also commented about how rude the man was as well. Also, conflicting times are posted on the web. And need to be updated. The only reason I gave it a 1 star is because despite the nasty attitude of the owner, the kids had a blast. read more

I've struggled with this review. It was a good experience for the kids, but I felt a bit confused about some of the policies. Let me explain .... The gentlemen made all party members stay in the small party room unless it was our "designated jump time". This included when no one else was in the facility. I had brought my 5 year old to the birthday party and payed for her 10 year old sister to tag along and jump. She was forced into the party room with us, as was another party attendees sister. read more

Jumpin Jax Bounce Arena - The bounce area - Stadiums & Arenas Near Me - Lansing, Michigan

Do not recommend. The owner is rude. The information they present you is different from what's online and it's definitely overpriced. They also have everyone's card number on a piece of paper just sitting in a binder behind the counter. When we expressed to him that we weren't comfortable with that because card numbers could be stolen he proceeded to show us other people's forms as a way to prove his point that they could not. I literally read him back a card number that I saw so I'm not sure what he thought he was proving by doing that. read more

This was our first visit and our kids LOVED it. It was my 6 yr old's birthday and they happened to have the day off school. Wanted somewhere special/different to take him that all three kids would enjoy (ages 2,3 & 6). There was definitely something for all ages & one specific structure for the little ones. I am happy we were there during the week, though, as I could see how it could get hectic pretty fast! Free wifi & comfy chairs for the adults. My only real complaint was that the bathrooms are QUITE far away and you have to pass the exterior entrance to go down a separate hall, so you could never let a little one go unsupervised. So, unfortunately (and inevitably), if one kid has to go potty, everyone had to stop playing to go along with them. read more

Jumpin Jax Bounce Arena - Designated little kid zone, 4 yrs & under. Very cute! - Stadiums & Arenas Near Me - Lansing, Michigan

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Children ask to go ALL the time! Ages 9 and 2. Very clean space and have free wifi for parents and caregivers! read more

Jumpin Jax Bounce Arena - Stadiums & Arenas Near Me - Lansing, Michigan

Owner is very unfriendly. Hours are confusing and you never can be certain that they will be open regardless of what website says, or even if Open sign is posted on entrance. It's like he despises his customers and the kids. Avoid. read more

I took my granddaughter yesterday, she loved it. It's a awesome place to get some energy out. She will be 4 & her mom showed up on her lunch hour to check it out & She loved it. The man was very nice to us but I was right out on the floor watching her to make sure​ she was behaving. read more

Took our deposit for a party right before COVID lockdown. We tried to rebook or get our deposit back but the owner never answered the phone or called back or answered to web inquiries. When confronting the owner in person he denied and called us liars. Also, the place looks run-down and dingy. Other than loosing our $100 deposit I'm glad we didn't have our kid's birthday there. We will also stay away if ever invited to a party there. read more

This is a great place for 2-12 year olds to burn off some energy. Recently they made some changes that I'm not fond of. If you book a birthday party when it's not normal open hours they shut down all the inflatables and kick adults off the chairs. Then made everyone get into a 16x16 room, all 50 of us. They also no longer allow adults on the inflatables. read more

So glad we found this place while visiting my parents over the holidays. Well worth the price to have a place to let the kids expend some energy after being cooped up in the house for days due to lousy weather. The kids there during our visit ranged from toddlers to about 11. They have staff keeping an eye on everyone which is great so you don't have to rely solely on other parents to monitor their children. There is seating for parents and magazines to read as well as a little snack bar. They have a couple rooms with tables for birthday parties. We will definitely be back here whenever we are in town. read more

This indoor bounce house is quite fun for kids and adults. I enjoy bouncing with my children when it's not too crowded. It is a nice solution when the weather isn't conducive to being outside. It's also a nice treat for the kids on special days. The staff is very friendly and the place feels clean. The only drawback that I can find is the price. It costs $8 per kid so $16 to take both of my children is a bit steep. read more

We have visited this bounce place twice. It is located in a huge warehouse next to a furniture store. It is one large room. There are a couple party rooms. 5 large inflatables and some games to play. 1 large inflatable for crawlers and babies. They sell some drinks and snacks too. read more

My son loves this place. It's perfect for those cold winter days when you're bored of staying indoors. They have comfy seating for parents and refreshments (including coffee), and I've never seen the place dirty. read more

We love this place. They recently replaced some furniture with more of their comfy arm chairs. We had my son's 3rd birthday party here. We didn't do the private party because we thought maybe since it was around Black Friday that it wouldn't be busy. It wasn't bad but next time we will probably do private. We go here for any stay-cation when my son has excess energy. Since he's still so small I get to go on the bounce houses with him....for the good or bad. read more

This place is ridiculous. First the owner thinks he can put his hands on my 2 1/2 old to tell him he needs to go "take a photo for a birthday kid". Hello? My kid is 2!!! He doesn't want to sit for a photo he wants to play. Isn't that why we are here???? And don't you touch my kid. Ever!!!! Second, we go in to this tiny ass room for a birthday party and my son wants to go back and play because he is overwhelmed with all the people. So we go out and the owner now says "I'm sorry you can't come out here and play once you go in. You have to go back inside." What kind of place is this??? Never again will we step foot in this joke. read more

I found this place when it first opened. I really like the idea, but it seems to be getting dirtier. Also, they don't have anything keeping the kids from going behid the inflatables which can be dangerous. It is fun for the kids, and i will go back, but it isn't a relaxing parental outing, especially with younger kids. I so wish they would buy a fence to corral the younger kids in the baby climbable area (Hint, hint) read more

Favorite place for my four year old! She loves it so much that I had her birthday party here. They have a couple of semi-private rooms that are cutely decorated for the presents, cake, food, etc. The kids had a blast and I received lots of positive feedback from other parents. I found the staff very friendly and helpful. They provide general supervision, but I don't expect them to babysit my child. read more

My four-year-old and his friends are having a blast as we speak. Several big structures, clean, good facilities, comfy seating for parents, some refreshments for purchase. Check the home page for hours - sometimes they change depending on events and weather but the site was right up to date today. read more

I am not thrilled with this place due to several of the people working in the front and disorganization. Online hours info was wrong and bit me 2x and the person refused to believe me till i showed her. Another guy (owner?) seemed snippy with the kids. Then last of all my wife bought a discount card that said "no experation" in print and they expired it with some ex post facto scrawl added later. Seemed like a bad joke! read more

So my kids had a good time, but my enthusiasm for this place was dampened by the person I assume is the owner. I don't know if it's just his speaking style, but he mouthed off to a kid for going into the under 3 only play area and curtly told my friend that her child was too young to be on one of the inflatables. Also, by around 5, most of the kids left and he turned off the ac. It was stiflingly hot in there. He really needs to rethink his customer service if he wants returning customers. We had been thinking of having one of our kids' birthday parties there at one point, but not anymore. read more

This place does what it's supposed to do... wear the kids out. But, they are always under-staffed, the bigger kids are always running over the little kids, and they use horrible smelling chemical cleaners. We go 2 or 3 times per year because it's fun for the kids {until someone gets a bloody nose} and it's definitely better than the bouncy place in the Meridian Mall. read more

Took my girls to jump Friday night, I checked the website for hours which stated that they closed at 9pm. When we arrived at 7:15pm I made sure to look on the door to confirm these hours. The owner who was working the front counter charged us $8 per child which is the admission. At 7:45pm we were informed that we had to leave by 8 pm for a private party, however the staff was deflating the bounce houses and the music was shut off. When I called back this morning to to express my feelings of being charged full price with no mention that they were closing early the Owner was extremely rude, I asked that the girls be able to come back and jump but he refused to give a pass. Never will give my $$ to these people again! read more

Don't bring your child if their under 2 because they can only get on 1 of the bounce houses and they don't allow you to get on the bounce houses with your children unless their under 3 and over 2, so do not bring your child to Jumpin Jax unless their over 2. read more

The service was horrible and the staff very rude. A few families met up and took our kids. Some family members baught gifts for my son as his birthday was the week before. The staff told us that his gifts were not allowed in the building and he would have to open them in the parking lot unless we paid 70 dollars to use their party room for an hour. We had already paid nearly 60 dollars to get in, we wernt having food or cake, all the kids were playing and they couldnt let one kid sit and open a few gifts in the building. When we questioned the policy the staff member took us to the shoe room, pointed to the walls and said to read the signs before we came back in, then he walked away. Later on i went to buy 2 waters and handed him my card, instead of saying "we have a 5 dollar minimum on credit card purchases, he stated that I must not have read all the signs and aggressively pointed towards the credit card sign. Very rude staff, bathrooms were filthy with poop on the seats. There were 5 families that all came to enjoy the day. None of us will be back. read more

I had a great time at Jumpin' Jax. It was a great place for the kids to be active and burn off some energy when they can't do it outside. Very glad that this place is here. Friendly staff and they are always cleaning to ensure that everything is clean. We had a great time and will definately come back. Would recommend to anyone with kids. read more

Wonderful space for our child to run and play. Comfortable accommodations and free wifi are a bonus for parents. Hours of fun can be had by all. read more

Ive been bringing my kids here for 2 years now and they have always enjoyed it of course. Its a fun place, no doubt about that. They have nice staff and good selection for snacks. The admission is reasonable as well. If you asked me a year ago I would have given them 5 stars but after yesterday I felt the need to post a concern and a lower rating. I was with my 4 year old daughter (small for her age) in the inflatables just to help her go up the ladders and watch out for older kids that were being reckless. I was told by staff that parents are no longer allowed to be on the inflatables unless their child is 3 years or younger. They explained their insurance policy doesnt allow it unless they are with a toddler. I don't blame Jumpin Jax or their staff for enforcing an insurance clause but it does change my perspective about the safety of the inflatables. I may not allow my kids to go there anymore. My concern is the other kids hurting my own children because they are being to careless... running, pushing, slamming their weight into little ones. It wouldn't be so bad if other parents were around to monitor the behavior of their own children but frankly that isnt the case typically. More than half the parents are sitting in the lounge chairs with their faces in a tablet or smart phone unaware of what their kids are doing. Several inflatables have hidden rooms where its difficult to observe what is going on unless you walk around the entire structure and in doing so you are stepping over the blowers and power cords that keep the bouncy houses inflated. It seems to me the risk of someone inadvertently disconnecting or shutting off the blowers is bound to happen at some point. Ive seen the danger first hand when one of these bouncy houses deflates with little kids inside, it is very scary. Several hundred pounds of rubber and nylon trapping/smothering children that are scrambling over eachother, parents climbing in trying to find their own kid and they can't see who they may step on as they frantically look for kids under the many folds of rubber sheeting. It only takes 15-20 seconds for an inflatable to go flat. Its a living nightmare for a parent. So basically up until now I have agreed to take my kids to bouncy houses as long as I can accompany them but now that that has changed I am seriously concerned about visiting Jumpin Jax again. Sorry to be such a doom and gloom reviewer. I havent written a review like this before. Im just never going to forget the time I witnessed a bouncy house deflate and what happened as a result... and of course the crazy young kids (just being kids) bashing into one another with little ones around. read more

My girls Love this place, they like to go to have fun and play. It is great place for kids to act as a kid safe and clean. And we go with group of friends together we feel very comfortable that the kids are playing safe and as an adult we get to have fun time together. Birthday party are great there too. read more

Had an absolute blast! The staff was amazing ,Let me clear this up for everybody. This place is clean, organized, safe and above all, FUN.Really a 5.5 star to the staff and management ,. The kids loved it great for adults too very nice lobby and free internet ,I can assure you that we will be back! and let our friends and family know about this plac read more

This place Rocks , so much fun and great setup , very safe and clean will surely come back again and again and spread the word around