We had booked a standard birthday package. Party date was today 7 June, 2025 (Saturday) 1-3:30pm. I've arrived at the party at 1:05pm. my son /family and birthday boy were there already to setup the decoration. Some guests had arrived too. My daughter-in-law had stated she ordered/paid additional two pizzas and three pitches of soft drinks when she first arrived. However, there were no drinks at the party table still? The kids (guest) were asking for drinks. So I went up front desk where the two young teenagers or young adults standing talking to each other behind the food counter to inquire on the status of 3 pitches of soft drinks ordered. The male attended said he will bring it. 10 minutes passed....no drinks....it took a second visit to the counter to get 3 pitches of soda delivered. Keep in mind there was only 1 party (us) here and maybe three other families with maybe 4 additional kids playing in the facility so it wasn't busy. Our party guests had no drinks and since it was young kids/toddlers there were tantrums. I have booked birthday packages before for my grandkids at least 5 times a years at different venues. This is the first time we ran into customers service issues for little kids birthday party. We had it at planet party , maui Maui with great services, Airtopia and Rush park were customer services base. I would think, all children base venues know what is needed to ensue a party go smoothly and have return clients. Birthday party package these days runs about $400-$800 a pop...which is fine when the parents are stress free. Which it wasn't...in this case for this facility (Jumpy Land). We have alway had great birthday packages services attendants assisting to ensure the party flow smoothly and everything comes out correctly. This was the first time we tried Jumpy land (daughter-in-law booked since it was close by). It was very disappointing to have lock of customers services provided for a $400+ party package. I can say it wasn't wroth the money at all. Especially, after speaking with the young attendants on the matter and seeing the blank faces. Again...The pizzas were late coming out...half of the guest ate pizza and the other half had to wait. Pitches of soft drinks ordered/paid never came out until I inquired about it. And the last pizza came out 40 minutes before the party ended. Per the female attendant...there's only two ovens...so I'm not sure why they didn't start the pizza earlier? Through the whole 2.5 hours of party time. I had to go upfront to asks where are drinks/pizzas? Due to the lack of service...and pitches of drinks not at the table...We had to go and buy additional drinks/water bottles/sodas and juice for our guest at the counter...and of course the young attendants were still talking to each other behind the food counter and no pitches fill in sight for our party...but they can grab the drinks from the fridge and hand it to us since we were at the counter. It was too much for me so at 3:05pm I went to the front desk to pay the remaining balance on the party. At that moment...the young female attendant said...you can leave tip here too. That is when I had formed them of the lack of customer services we receive. Both the young attendants had a blank look in their face....the female attendant stated they only work the front desk/make pizza/cover food counter. They don't check on party. So why do the jumpy Land offer birthday packages if they are not able to deliver services? I would think... attendant would check....especially when drinks/pizzas are not being deliver to the table. So my question would be...what are the tips for? If attendants don't provide customer service for a birthday party. ....with that said, I did put 20%...which was way too generous per my family. But I feel it is not their fault if they are not trained properly for a birthday party event. This venue is catering to children birthday party which should be customer service orientated. It's a Service industry to make it easier for parent/making their kids happy on their birthday. That is the reason parents are willing to spend extra amount of dollar for a birthday party. However, this is not what we experience today. It was chasing down food/drinks, and the kids. The young attendants were clueless on what they did wrong or didn't do wrong....but was eager to informed me where I can input tips.....Which I gladly give more if services was provided...Again...lack of customer services training. If attendants are trained to only give minimal service that's what they provided. We clean up our tables....just incase it's not part of their job and left the facility. See pictures. We will not come back here and will definitely give input to all SA parents to be wary of this place. read more

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They usually post their promos on instagram. Watch out because it's a lie. On Valentine's Day had a promo which they didn't respect. Saying that you have to tell them before they charge you. No after. When the promo was supposed to be automatically applied There was no such statements on their promo flyer saying that you have to let them Know as soon you get there. It's ridiculous, when they have their offer in public. Watch out for the scam. Because it's not the first time they do that. I was like whatever, but it's just about their fake promos. Few parents were not happy about it. They are people who don't have money to throw away. read more

Jumpy Land - Jumpy land fake promo. #scam - Indoor Playcenter Near Me - San Antonio, Texas

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Had an amazing experience at jumpy land the new management has definitely changed up the place for the best i would definitely recommend you guys to all my friends and family read more

I went there for a bday party today at 10am and the employees were not there. All the guest were standing outside on the sidewalk as well as other customers who were not aware that it was rented out for private event that day. The young man working was very rude and never offered any kind of help and even had a little girl with him that was playing in the bounce house. He just sat behind the counter the whole time. I felt bad for the hostess because she was running around trying to set up all the decorations because the employee failed to be there on time for set up and the poor mom wasn't even contacted about it by the company. read more

We had a wonderful time today with our 2 to 5-year-olds here. The place was very clean including the play area as well as the bathroom. The children enjoyed all of the activities and could've stayed much longer than the two hours that we were there. We will be back! read more

Second time we are turned away for a private event. This time I had called and confirmed they were going to be open - they gave me incorrect information. Not good disappointing kids. read more

Attended a friend's birthday party for her son on Saturday. We arrived a bit early and were surprised to see them standing outside with their party set up waiting to be let in. I wondered to myself wow do they not allow for set up time (come to find they were supposed to be let in at 9:45 to set up)? The party was supposed to be at 10. Doors were finally opened at 10:15, not only directly cutting into the party time but the set up now cut into it as well. Let this review on google along with many others who attended, and their responses to not only myself and those who attended the party Saturday, but many others who have left reviews are defensive and making excuses for your poor customer service and lack of professionalism, rather than owning the awful experience she had. I'll save you the trouble and let you know we are all aware that there was an "emergency" and the employee had to take an Uber to get there. The bigger issue is the lack of communication. My friend called numerous times upon arrival with no one answering and when the teenage employee did arrive, there was no apology or acknowledgement of the inconvenience. Myself and a handful of guests began to help our friend set up and can attest that NO ONE offered to help despite your response to a few of the ratings on google review. The employee was sure to start picking up her table cloths, etc.. (again with no acknowledgement) immediately at 12:30....the place didn't even give her extra time that they lost out on due to arriving late! I was disappointed to hear all that was offered to my friend was a 10% discount, which didn't even cover the food waiver, and some free tickets to come back (why would she come back after what she experienced)? I sincerely hope the owner/management takes accountability and ownership of their business establishment and make things right for my friend and aim to improve things for future guests. read more

We threw my son's fifth birthday party here! It was a blast! We did a private party on Friday and it was the perfect place to hold his large party. The girl working was really sweet and helpful! We had a lot of compliments from all of our friends that attended! read more

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Employees are very irresponsible with being on time. If there was a true emergency, you as a manager would have provisions in place. They said that the place will be opened 15 minutes before so that we can set up. However, they showed up 15 minutes late, 30 minutes late in total, causing our guests to wait around with us to be able to get in and help us set up. I as an invited parent, sat next to the entry and exit point as I didn't feel comfortable with the safety measures in place as staff is not attentive of who is coming or going. Also, I have noticed random people coming to the event, even when there was a sign posted that there was a private event going on. They needed to have a huge sign at the point of entry. There was only one employee who came in with a small kid to work, who also joined our event. What can I say, kids will be kids. There hardly was anyone at the front desk and pretty much you looked like you didn't want to come to work. There are many people out there who don't have a job and would be very grateful of having your job. Another thing that I was not happy about was the carousel. You had to put in 4 quarters to get about a minutes worth of a ride. The admission has been paid for all the kids and shame on you to not override the payment for the carousel. read more

Fun when it's open. We showed up at 10:20 on a Sunday and there were no employees, no signage posted, and nothing on Facebook saying it was closed. Hard to plan a visit with your kids if you don't know if it will be open. read more