We went for "Deck the Holograms," and while that is the extent of our experience, however, it is fair to say that everyone was very pleasant and helpful. Deck the Holograms is an augmented reality experience in which you must "help" Santa save Christmas. It's a cute idea, and it was fun, even fun for a pair of older adults. Definitely well-done and worth the drive from the Riverwalk. read more

Airtopia Adventure Park - The Verse augmented reality joint - Trampoline Parks Near Me - San Antonio, Texas

We booked our kids birthday party here. Checkin was a bit slow, but once that was all settled, we waited a min before being taken to our table. Our host went over the schedule and drinks, then left. We didnt see him unless he was dropping off drinks, pizza or the bill. We saw that several of our guests were waiting in line for about 20 minutes before they were able to join us, this is time we paid for that they lost due to the very slow checkin process. At the end, we even ended up cleaning up our own table. When checking out with the bill, we decided not to leave a tip and there was no service, so the front desk girl asked us why we were not leaving any tip, in which I told her the reasons I listed. For the kids, they enjoyed the place, but booking a birthday party, I wont be booking here again. read more

Airtopia Adventure Park - Trampoline Parks Near Me - San Antonio, Texas

Brought my 3 year old grandson to do the air tot area. First of all the last time we came it was a huge area with all kinds of things for them to do.this time it was a very small section with a tiny ball pit with some air ball sections and one slide. 4 out of the five air ball activities did not work. Waited 30 minutes for someone to come fix . No one came but after 30 minutes asked again was told they are waiting on parts from China to fix it. Never should have sold me the ticket with so little working. To many older kids on everything else for him to play. Do not recommended now used to love this place BEWARE for young children! read more

Unacceptable Management and Highly Inappropriate Behavior Towards a 5-Year-Old My family has been holding memberships at Airtopia since the day they opened. We have four children (ages 12, two 7-year-olds, and a 5-year-old) and have always supported this business. However, our experience today was completely unacceptable. As we were getting ready to leave, the duty manager approached me and told me that my child was "harassing" his employee. Naturally, I assumed he meant my 12-year-old had done something out of line. To my absolute shock, he pointed at my 5-year-old! Using a heavy and accusatory word like "harassing" to describe a 5-year-old is completely absurd and highly unprofessional. I immediately asked my older children what had happened. They explained that my 5-year-old and the employee were actually playing together earlier, even giving each other high-fives. It seems my 5-year-old simply got too excited and wanted to keep playing, lingering around the employee. Because of how this was handled, my 5-year-old left feeling extremely upset and downcast. I have two major issues with this: 1. It is entirely unreasonable and inappropriate for a manager to use the word "harassing" for a 5-year-old child who is just being playful. 2. If your employees do not have the patience to play with young children, they shouldn't initiate playtime (like giving high-fives) in the first place. They should just stick to their job of supervising. Treating a loyal family this way and making a 5-year-old feel terrible for acting like a kid is completely unacceptable. We expected much better from a place dedicated to children's entertainment. read more

This review is for the Augmented reality experience Trick R Treat. We went with a group of friends and had so much fun! This one was a game loyal to the Trick R Treat movie. This experience isn't the complete immersion of virtual reality. You can still see other people around you but I found myself still getting so involved with the visuals that I would run into others sometimes so watch your step. When I was done, I felt like I got a bit of a workout given the experience requires that you constantly move. The space has other games, jumping areas and obstacle courses. They had a kitchen and even some beers on tap for the adults going with their kiddo. Bathrooms are around the corners of the kitchen. I saw party rooms and can see how this would be a great place for a party. They have several other verse experiences but I definitely recommend trying the Trick R Treat experience to enjoy the Halloween season. I want a second match against Sam, I have some candy for that spooky boy. read more

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Whatever you do, dont sign up for a membership. They have continued to charge my credit cards for the last 6 months even though i filled out all the forms to cancel it. I even called to make sure it was canceled once our 3 months membership was up. What a scam! read more

After the companies rebranding/revamp, they have removed all the toddler trampolines and has been replaced with laser tag. They've added a small toddler climbing playground. Terrible decision. Our young kids loved this place to jump around and play. Now there are less trampolines and always taken up by bigger kids. read more

VERSE IMMERSIVE was a joke. I am an older adult and took a friend. There were other older adults (30 to 70) leaving and others after us. The head gear they put on had technical issues and when the employee had to remove to fix for several minutes, he did not stop the timer. CAUTION: it advertises motion sickness is not a problem. So wrong. The technology is broken and not at all what is advertised. You are placed in a stuffy dark room and the interactive experience rarely worked. My friend felt the same. Also, false advertising that the 'experience' is 45-60 minutes. Nope. 17 minutes per experience. They count from the time appointment time then you have to wait until others finish which was about 5 minutes. So disappointed. As far as the motion sickness, they tell you to walk around slow, if I walked any slower, I would be standing still, and my stomach was not feeling well. Another adult stated he was not happy. The bathrooms were disgusting and I have to wonder how they clean those headsets. One positive, employees were very, very nice. read more

We've been coming here on and off since they opened. It's clean enough and fun enough, and they make it relatively easy to have your kid bring a friend and get waivers signed for everyone. But there's nothing above and beyond about Airtopia. I'd describe it as not a particularly welcoming place for a few reasons. First of all, there's a tiny sign at the entrance about signing waivers, and a QR code. There's no process flow or helpful signage ... so if you get to the desk and haven't signed a waiver, you're kicked out of line to sign in and you have to wait in line again. Again, just not welcoming or helpful. If you come wearing your Airtopia branded socks they come around to check you, like, just looking for a reason to tell you no. The prices for hourly jumping aren't posted on the overhead signage. You have to get to the desk to see them, on a flier. The overhead signage only shows membership pricing and party pricing. The membership is nearly the same as an hour of jumping, and in fairness, Airtopia has gotten better at making it clear that the minimum membership is 3 months. It is difficult to cancel, though in fairness that has somewhat improved as well. The music inside is also loud-- which is problematic at the desk. When you are asking questions or they are giving you instructions you can't hear at all. Again, this is where clear signage or pricing would be helpful and inclusive. Lastly, they have a no personal water bottle policy, which is absolutely insane. There's already a lack of third spaces for kids (particularly teens). Airtopia operates a safe, enjoyable, physical activity for kids and teens and ... then only offers hydration for purchase? They have one small water fountain tucked far from the jumping deck. That's it. They have concessions but the prices aren't posted. A single ICEE is $7. That's not a typo-- SEVEN DOLLARS for air-filled soda. It would be much more reasonable to restrict water bottles to no-spill or no straw style than to ban them altogether. Or they could allow empty bottles and provide more filling stations. But forcing kids to pay for disposable water bottles on top of an expensive ticket just isn't customer service. It's money grabbing. read more

The new toddler area is a huge disappointment. They took away the huge area, where the parents could go in with their children and replaced it with a three story, small structure, where parents are not allowed in. They also took away the kids trampoline area so if you want your toddler to jump on the trampoline, they have to jump with the big kids. They also took out the Rockwall. and replaced it with an interactive wall where the height requirements are much taller. They also changed the price of their membership. And made it more expensive and with the parent passes lazed tag, and immersive for 4D is not included even if your child's membership has included, so if your child is too small to go alone, you have to pay an additional fee on top of the already expensive membership The new toddler area is a huge disappointment. They took away the huge area, where the parents could go in with their children and replaced it with a three story, small structure, where parents are not allowed in. When they first opened, the ball pit was filled with balls now it doesn't even make a single layer on the floor They also took away the kids trampoline area so if you want your toddler to jump on the trampoline, they have to jump with the big kids. They also took out the Rockwall. and replaced it with an interactive wall where the height requirements are much taller. They also changed the price of their membership. And made it more expensive and with the parent passes lazed tag, and immersive for 4D is not included even if your child's membership has included, so if your child is too small to go alone, you have to pay an additional fee on top of the already expensive membership read more

Visited for the first time with a 18 mo old, 3 yo, and 3 kids ages 7-9. Everyone had a great time; as the parent of the younger kids I really appreciated the affordable pricing for the toddler time. I had fun bouncing with the kids and playing in the various play areas. I didn't see the previous toddler area and I wished that I was allowed to play inside the Airtots with my infant. I noticed there was lots of staff everywhere and were monitoring the play/ enforcing the rules. It felt safe inside and I also appreciated the vigilant staff. The place also felt clean; sometimes jump places smell like stinky feet. I live about 30 min away but will likely be coming back for the toddler time. read more

We have been members for a couple years now. Location and membership pricing is just right. My almost 4 year old loves to climb and jump, so it is the perfect activity to get his energy out. The new AirTots area has opened up. I miss the openness and designated trampolines for tots, also the soft fort space that would have worked for my almost 2 year old. I considered canceling my membership for those reasons, but am finding that my oldest is spending the entire 2 hour period playing in the new ball pit, going down the slide, and jumping in the common area. He used to spend a max of 45 minutes. It is still the school year, so weekdays are not busy. One of the plus sides of the trampolines being in the common area are the different types of jumping activities. This afternoon a group of toddlers were all playing in the same space. One of the workers noticed the potential danger of them jumping onto each other. I watched as he engaged with each child and playfully and thoughtfully taught them how to take their turn, exit the activity safely, and walk back to the start. What started as a bit of a mess, turned into these toddlers learning how to have fun, but remain safe. I'm sure this will carry over to when they are jumping with the older kids. I was not the only parent to see what was happening. Everyone was impressed with his engagement. I complimented management on this interaction. It was the same manager that I spoke to initially about canceling. His receptiveness and the employee's actions today will keep us members. As for my youngest, he has fun just walking around the establishment right now. So he is all good too. read more

This is a great place for your kids to get their wiggles out. Prices are great. Price for 7 and up is $14.99 for an hour and $19.99 and hour and half. The membership is a great deal. You can go daily for two hours in a month. The commitment is 3 months for the membership and it can be worth it! There is a kid area, dodgeball, obstacle course, climbing station, etc. They serve beer on tap and a variety of food from Icees, pizza, etc. read more

Airtopia Adventure Park - Trampoline Parks Near Me - San Antonio, Texas

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This was a birthday party for our granddaughter. When we got there the place is really loud, with music and kids screaming inside. There is plenty of parking, and you can't miss this place. Huge sign out front. We walked in and got checked in for the party. We got a chance to walk around and survey the place. Plenty of things to do for the kids. Trampolines and swings, and climbing walls. Looked like they were adding more attractions to the place. There is a snack bar and party areas at the rear of the building. Snack bar has food and drinks and the essential to keep kids all sugared up, lol. I like that they have beer and wine here. A self serve tap area for beer and wine. 6 beer tapes and 2 wine tapes. You get a card that you slid into the drink you want and you pour it yourself. Snack bar area and the party area are kept very clean. Plenty of staff to keep the areas clean, and they are always watching, making sure you stick to the rules. The party was at 5:30, and closing at 6 pm for an employee meeting, this was good and bad at the same time. They shut down the snack bar, beer bar, at 6pm. So. No more snacks. They did keep the soda fountains open. No more beer. They did have the pizzas ready for us. The host was super helpful and very good with the cake and the serving. The best part was that at the end of the party, it was just our group that were able to run around all by them selves. They turned down the music, but the kids were still screaming. lol. read more

I've booked 2 birthday parties here. 1 pre-Covid and the other post-Covid. For my pre-Covid experience, I set up my reservation for a room in person. It was quite pricey, but I got a discount so it wasn't so bad. The birthday kid got a free shirt, sticker and coupon for a free future visit. We had a hostess and everything was good enough that I wanted to return. My post Covid experience was not as pleasant. I tried using the website to get pricing info. That was a fail. I sent an message through the site, but I didn't want to wait for a response so after a few phone calls, I was able to speak to someone and was told to callback later to book my party. I was insistent that I didn't want to miss the opportunity for the time I wanted and asked to go ahead and book my party. I paid half upfront for a table party for 10 kids and still got my discount. Like previous experience, it included a host, only 15 minutes for set up, unlimited drinks during the party, and pizzas. No t-shirt, only coupon for free 1 hour play. We also had 2 hours of play time. After this experience, if you choose to book a party, pay the extra money for a room. Booking a table party definitely made me feel like I was less than for the following reasons: 1) while I was cleaning up my table some random woman took a couple of cups. Then she came back for more and took some fruit punch. Then she came a third time and took more cups and took soda. So I took the pitchers and cups when we walked away to a non-party table because I still had stragglers and because I dropped over $300 for my 2 hour party. Within 10 minutes, my host came over and took all of it away and said we couldn't finish the drinks from the pitchers. I'm like ok, but I paid for it. 2) The other reason I recommended a room is it was way too noisy and harder to control the kids. Another thing I didn't appreciate is being told I couldn't have my covered drink near the jump pads when the guy next to me had one as well. So I sat my cup next to his so I could take pics of the kids. This place is definitely all about making money. As soon as the 2 hours were up. Some of the kids were told to leave the mats. I have had or attended parties at Maui Maui Kids Playland, Chuck E. Cheese, Santikos, and Main Event; and none of those locations ran everyone off as quickly as Airtopia did. I'm done with Airtopia. I'll drop $400 or more at Main Event again in a heartbeat over Airtopia any day. Note: This business offers military discount. read more

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They got rid of their toddler area. Now there is nothing to do for toddlers . Pretty sad

The head sets didn't fit well. Half the image was cut off. The images kept glitching. We didn't get the full experience because your being timed. Encouraged to "explore together" but our experiences were out of sync. Visuals not as advertised. Instructions not clear and my fiancé got a headache. Definitely not worth $70 for 40 minutes! And we had to reschedule our date night due to headsets not working! read more

Abby our party host was wonderful! She was attentive, upbeat, and made sure we had everything we needed. Very organized and easy thanks to her. Highly recommend! read more

We had my son's birthday party there. It was very convenient. Preordered food and drinks. All I had to bring were cupcakes, balloons, and party favors. Kids had a blast! Easy and fun! read more

Airtopia Adventure Park - Partyzone - Trampoline Parks Near Me - San Antonio, Texas

The place requires you to have there socks not a problem but the to say you one have a small or XXL is ridiculous. Then you go to the food and beverage no ice because they allow kids to grab hands full from fountain drink. I ordered food asked three times if he had the right order and repeated it then after I pay in fact the wrong order. I was able to get ice from staff that was in fountain machine behind counter but the soda was flat. read more

GIVE ALONZO A RAISE!!! Great customer service made my experience very easy and smooth for my children. Thank you so much Alonzo!

We have always had a good experience at this place. The experience my son had was preventable yesterday. My 7 year old was playing dodge ball and was hit in the face by a headshot move. This was acted out by what appeared to be a teenager. The supposed dodgeball monitor was not monitoring appropriately. They didn't address the situation. I spoke to the manager on this situation. Anyone who does a headshot should be immediately expelled from the facility. The person who received the inexcusable action headshot should be refunded their money. The next time this happens I will be contacting SAPD for assault. read more

This place has augmented reality, now you may think, "this is so cool", that's what I though, but when you enter it's the most boring thing ever, and it costs 30$ per person, my total price for it was 90$ because I went with friends, and for an extremely boring thing, it's definitely a scam read more

i love airtopia becuse it has so many fun thing like dogeball doge ball dogeball that the only thing i do there so yeah any wAY THE FOOD SO good there and im a kid so my speeing suck and im 12 and it that bad so yeah and bye bye read more

I attended a birthday party here and was pleasantly surprised by the cleanliness of the venue. I noticed many parties were being hosted here. I really love that they serve alcohol for the parents. My only issue is the associate automatically selected the 20 percent tipping option when I made a purchase. Thankfully I reviewed the keypad before finalizing the purchase. I did tip but it was I wanted. The tipping culture is out of control. Note: This jumping place issue color wrist band to correspond to specific times. After two hours, someone comes on the intercom to tell the specific wristband color to stop jumping and to leave the facility. read more

Took my daughter today and she had a blast. Lots of kids today but overall a great place to get your child some exercise and fun. Would highly recommend to you if you have children. read more

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Fun staff is on point at keeping chaos to a minimum. Great place for the kids too! Urban air by me closed and was shitty in comparison. Glad we found this place! read more

We used to love coming here- however it's not nickeling and diming for every single thing. The no water bottle policy is insane- they literally force you to buy their water at the snack bar or use a water fountain (hard pass), now they are requiring you buy THEIR airtopia specific socks - even though we have 4 pairs of jumpy place socks that are identical- also half the stuff is broken and blocked off read more

They took out the toddler area. Not a place for little ones anymore, only bigger kids. And you have to specifically have/buy their socks now you can't wear socks from another trampoline park. read more

The new toddler section is a huge disappointment. I used to come here once a week but won't be coming back until my kids are older. They now have a very small 3 story playground pushed in the back corner. The top safety net hits the AC vents. There is no room for parents to sit or watch the kids. Larger parents probably can't fit through the climbing spaces with their kids. The ball pit wall toys are already broken. There are 2 small wall activities for babies which are right in front of the ball pit opening. No space for babies to crawl around without older kids running by. read more

I came for Toddler Time to take advantage of less kids, and hoped it would be a bit quieter. Totally less kids which was great, but the music is making my ears hurt. It's SO LOUD. You can't even hear your child speak. I wish during the quieter morning hours they would also turn the music down as well. It would be so nice! read more

Since my son attends school online, we thought this would be a great option for exercise and socialization. It has been an excellent resource for both. He has a membership, so we try to come 1-2 times a week. This has helped him to stay active and engaged, especially since we often encounter other parents and kids who regularly visit. It is like an unscheduled playdate where I can choose to have a drink, catch up with other parents, or do some work. Note that it is really cold inside for those of us doing just that, so you may wish to bring a jacket. Finally, there are plenty of food and beverage options, including alcohol, and like many other similar places, you can have birthday parties. read more

We just got a membership because the place is fun for kids and has beer for the parents. However, we are canceling our membership because of new water policy. You are not allowed to bring in outside cups to fill up from water fountain. You are required to buy a cup for $4.00. Also, some attractions have been closed for weeks like the rockwall. Management has not responded to emails of our concerns. read more

Airtopia Adventure Park - Closed... still. - Trampoline Parks Near Me - San Antonio, Texas

Chloe B is truly wonderful! So warm and attentive, Airtopia is lucky to have someone so great with children.

Super cool love it the kids get some real time playing employees are real respectful and ready to help us

yesterday i went to airtopia for the first time and was greeted nicely by all the workers had a great time my kids loved one of the workers his name was randy and he was making them laugh up a storm 5/5 stars recommend anyone to come here for some read more

This place is the bomb! Kids of all ages are encouraged to join in the fun to be athletic and fun with lots of obstacles in the way for balance, jumping, and reaching for ropes that inch you closer to your goal. There is even a place for computer gamers where all you have to do is jump high to select your game, opponent or adventure. Your choice. 'Airtopia' is so much fun that if your planning your kids next birthday party, this is the place to be! Ever since we went to a birthday party here, my kids have been begging us to go back! So get out of your house and join in on the fun & action. Just bring comfortable clothes & get ready to jump in. You won't regret it. You don't need to be athletic, as long as you'd like to stay active. The only thing I didn't see was antibacterial stations so be prepared to bring your own. As well as your water bottles. Also, after you fill out their liability form, they give you some cool grip socks so you don't easily slip off the obstacles. Hope you have a blast, I know we did! Make 'Airtopia' your next adventure! read more

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GREAT PLACE TO BRING YOUR KIDS!! they even have a 3month membership to have your kids play. read more

Didn't appreciate the employees constantly patrolling the area like a concentration camp & pestering me while I'm with my child.

House of Air San Antonio has a lot going on: trampolines, dodgeball, basketball hoops, climbing walls, a zipline, and more. Most attractions are for adults and kids 42" and taller, but there is also a separate area for kids under 42" tall. We went to House of Air San Antonio for a private party--a buyout--so we don't know what their usual procedures are. But we were so impressed with the facilities that we plan to come back soon for open play. We saved our socks to use again next time! read more

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