We had booked a standard birthday package. Party date was…read moretoday 7 June, 2025 (Saturday) 1-3:30pm. I've arrived at the party at 1:05pm. my son /family and birthday boy were there already to setup the decoration. Some guests had arrived too. My daughter-in-law had stated she ordered/paid additional two pizzas and three pitches of soft drinks when she first arrived. However, there were no drinks at the party table still? The kids (guest) were asking for drinks. So I went up front desk where the two young teenagers or young adults standing talking to each other behind the food counter to inquire on the status of 3 pitches of soft drinks ordered. The male attended said he will bring it. 10 minutes passed....no drinks....it took a second visit to the counter to get 3 pitches of soda delivered. Keep in mind there was only 1 party (us) here and maybe three other families with maybe 4 additional kids playing in the facility so it wasn't busy. Our party guests had no drinks and since it was young kids/toddlers there were tantrums. I have booked birthday packages before for my grandkids at least 5 times a years at different venues. This is the first time we ran into customers service issues for little kids birthday party. We had it at planet party , maui Maui with great services, Airtopia and Rush park were customer services base. I would think, all children base venues know what is needed to ensue a party go smoothly and have return clients. Birthday party package these days runs about $400-$800 a pop...which is fine when the parents are stress free. Which it wasn't...in this case for this facility (Jumpy Land). We have alway had great birthday packages services attendants assisting to ensure the party flow smoothly and everything comes out correctly. This was the first time we tried Jumpy land (daughter-in-law booked since it was close by). It was very disappointing to have lock of customers services provided for a $400+ party package. I can say it wasn't wroth the money at all. Especially, after speaking with the young attendants on the matter and seeing the blank faces. Again...The pizzas were late coming out...half of the guest ate pizza and the other half had to wait. Pitches of soft drinks ordered/paid never came out until I inquired about it. And the last pizza came out 40 minutes before the party ended. Per the female attendant...there's only two ovens...so I'm not sure why they didn't start the pizza earlier? Through the whole 2.5 hours of party time. I had to go upfront to asks where are drinks/pizzas? Due to the lack of service...and pitches of drinks not at the table...We had to go and buy additional drinks/water bottles/sodas and juice for our guest at the counter...and of course the young attendants were still talking to each other behind the food counter and no pitches fill in sight for our party...but they can grab the drinks from the fridge and hand it to us since we were at the counter. It was too much for me so at 3:05pm I went to the front desk to pay the remaining balance on the party. At that moment...the young female attendant said...you can leave tip here too. That is when I had formed them of the lack of customer services we receive. Both the young attendants had a blank look in their face....the female attendant stated they only work the front desk/make pizza/cover food counter. They don't check on party. So why do the jumpy Land offer birthday packages if they are not able to deliver services? I would think... attendant would check....especially when drinks/pizzas are not being deliver to the table. So my question would be...what are the tips for? If attendants don't provide customer service for a birthday party. ....with that said, I did put 20%...which was way too generous per my family. But I feel it is not their fault if they are not trained properly for a birthday party event. This venue is catering to children birthday party which should be customer service orientated. It's a Service industry to make it easier for parent/making their kids happy on their birthday. That is the reason parents are willing to spend extra amount of dollar for a birthday party. However, this is not what we experience today. It was chasing down food/drinks, and the kids. The young attendants were clueless on what they did wrong or didn't do wrong....but was eager to informed me where I can input tips.....Which I gladly give more if services was provided...Again...lack of customer services training. If attendants are trained to only give minimal service that's what they provided. We clean up our tables....just incase it's not part of their job and left the facility. See pictures. We will not come back here and will definitely give input to all SA parents to be wary of this place.

They usually post their promos on instagram. Watch out because it's a lie. On Valentine's Day had a…read morepromo which they didn't respect. Saying that you have to tell them before they charge you. No after. When the promo was supposed to be automatically applied There was no such statements on their promo flyer saying that you have to let them Know as soon you get there. It's ridiculous, when they have their offer in public. Watch out for the scam. Because it's not the first time they do that. I was like whatever, but it's just about their fake promos. Few parents were not happy about it. They are people who don't have money to throw away.

Loveeeee this place so much it was such a great experience, the staff was so sweet so helpful. This…read morewas our second time celebrating with them !

We had a wonderful experience at Wacky Kidz! The venue was very convenient, and the owner and staff…read morewere incredibly helpful from start to finish. They assisted us during setup, throughout the event, and even after the party, which made everything run so smoothly. Both the kids and parents really enjoyed having a private space to celebrate. We also loved that there are different activity options suited for various age groups, so everyone stayed engaged and had fun. Highly recommend Wacky Kidz for a stress-free and enjoyable kids' party!

We celebrated our daughter's 4th birthday at The Little Gym Stone Oak, and it was amazing from…read morestart to finish! Coach Justin called ahead to go over setup details and music, which really helped ease our minds since there was a party before ours. Even with only 30 minutes to set up, the room was perfectly decorated when we arrived -- all we had to do was add our balloons! Coach Makana, Coach Evan, Coach Miya, and Coach Brooke were an absolute dream team setting up the party. They made sure everything looked great and went smoothly. Our birthday girl even got a special moment to take a photo on her "birthday throne," which she loved! We received so many compliments from our guests and couldn't be happier with how it all turned out. Thank you, Little Gym Stone Oak, for making her 4th birthday unforgettable and always providing such wonderful service and special thank to Coach Makana and Coach Evan for the best birthday ever.

We LOVE Little Gym of Stone Oak. My son, Henry, has been going since he was 4 months old and I feel…read moreabsolutely guilty when we can't make it because he loves it so much. He is 18 months now and still loves going. The entire team of coaches are wonderful, but Henry's favorite is Coach Makana! He loves playing with her and she has known him since he was a baby and first started coming. Highly, highly recommend! Katherine and Justin run the gym like true experts!

We went for "Deck the Holograms," and while that is the extent of our experience, however, it is…read morefair to say that everyone was very pleasant and helpful. Deck the Holograms is an augmented reality experience in which you must "help" Santa save Christmas. It's a cute idea, and it was fun, even fun for a pair of older adults. Definitely well-done and worth the drive from the Riverwalk.

We booked our kids birthday party here. Checkin was a bit slow, but once that was all settled, we…read morewaited a min before being taken to our table. Our host went over the schedule and drinks, then left. We didnt see him unless he was dropping off drinks, pizza or the bill. We saw that several of our guests were waiting in line for about 20 minutes before they were able to join us, this is time we paid for that they lost due to the very slow checkin process. At the end, we even ended up cleaning up our own table. When checking out with the bill, we decided not to leave a tip and there was no service, so the front desk girl asked us why we were not leaving any tip, in which I told her the reasons I listed. For the kids, they enjoyed the place, but booking a birthday party, I wont be booking here again.

NOTE: To anyone with gluten-free & dairy free kiddos or guests, this place charges $60 for bringing…read moreoutside food in. We had a group of autistic kids that can not have gluten or dairy and that didn't matter to the company. They still felt it was necessary to charge this amount-- even if we were to order some regular pizzas from them it didn't matter. The icing on the cake is the bathrooms only have 3 stalls which "2" are out of order and the bathroom itself looks quite trashy. See photos that I've provided. Helpers for room were pleasant. Won't be booking here ever again.

My party turn out was great. I'm glad me and my wife split the payment in half because it's pretty…read moreexpensive. But was it worth it? Yes, my daughter could not stop smiling all the kids came and enjoyed every second of it. Even when the pizza came out they still wanted to go back and play haha. Im glad I had our party here, better than expected and the workers made my party easier by cleaning up and serving food and helping decorate.

When we looked this place up online, it seemed very promising. Unfortunately, it was a…read moredisappointment. The space was large, with multiple inflatables and a climbing apparatus. There were game machines as well and a small area for toddlers. There was even a small theater. The issue was that it all looked old, with some things held together with duck tape. It also didn't look clean. Not to mention that they didn't have any air conditioning We were looking for a play place that we could visit routinely when we are in town. This wasn't it. The good news is that there are several other nicer indoor playgrounds in the city.

This place is pretty cool! My toddler was invited to a birthday party. The space is large but not…read moretoo large and there is something for every age (up to about 12). Huge slides (bouncy and non), bounce houses, arcade games, a large playscape, a movie room and a toddler area. Overall it's pretty clean and they have a small food court with popcorn, pizza, ice cream and more. I loved that it was nice and cool inside instead of most places that are hot. I would definitely come back- I feel like it's a hidden gem for kids.

Visited two weekends in a row for birthday parties. The first weekend, the A/C was working and the…read morepizza was not cooked properly. The second weekend, the A/C was not working and the pizza was cooked to perfection. Both weekends, the staff were kind and smiling. The maze and activities are cool. My child loves them but not having A/C in Texas is an absolute no no.

It was fun! . The staff greeted with smiles,and were very professional! They greeted us on our way…read more-In, and they said ...safe travels on our way -out!!