We purchased this bed, and we do not like it. We have been…read morein 4+ times for adjustments, now we have to actually bring in the bed to be "remade". they do not have a return policy. We would of never of bought this bed if we knew this.

Love, love, love the pillows!! The beds are also amazing, made to your comfort. Family owned…read morecompany and the employees are great and very helpful.

WORST COUCH DELIVERY SERVICE & CUSTOMER SERVICE- DO NOT BUY FROM THE FURNITURE MART, ASHLEY…read moreFURNITURE, OR ANY OTHER SISTER COMPANIES!!!!!!!!!!! I ordered a couch from Ashley Furniture and paid to have it delivered. NOT ONCE did they say they only go up to floor three in an apartment or if it doesn't fit in the elevator, they would return the furniture. A piece of the couch did not fit in the elevator, so the guys tried to take my entire couch back rather than using the stairwell. I called the Ashley Furniture store we bought the couch from and they offered to pay the driver extra money to take the longer piece up the stairs. The driver refused, and proceeded to say he won't take their taxed money, only take cash from customers. I had to kick the guy out of my building because I felt so uncomfortable. I then received a call from Ashley Furniture/Furniture Mart customer care and the lady promised me reimbursement on the delivery and to find a crew to take it up the five flights at no extra cost to me. She told me she would call the next day to reschedule and I missed the call. I call back the customer care team and get an AWFUL dude on the phone telling me I don't get any of my money back, I have to pay for the extra flights of stairs, and I should go buy a smaller couch. I asked to speak to a manager and he REFUSED. His exact words were, "There's nothing a manager can do that I can't do." I hung up on that idiot and called back later to speak with someone else. The lady was very apologetic and promised a Director of the company would call me by end of day tomorrow. NO ONE CALLED. So I then call again and get another sweet lady who is also so sorry this all happened and sent me to a lead. The lead could do absolutely nothing for me so again, I asked for a Manager to call me by the next day. The next day comes and I FINALLY ended up speaking to the director and was still told I had to pay THREE HUNDRED DOLLARS to get my couch up five flights, or buy a smaller couch. THIS COMPANY HAS THE WORST CUSTOMER SERVICE AND PROMISE YOU THINGS THEY WON'T KEEP!

Ordered furniture in May. Called to check on the status of the order and the person answering the…read morephone was incredibly rude. Could not locate my salesperson (said he was there) and no one else could simply look up the order for me. I wasn't sure of my salesperson's name so I wanted to provide her with some additional context. She said he would call me back and hung up on me. Now I wait for a phone call back.... Growing tired of pathetic customer service and lack of staffing.

Dylan was very helpful. He did a great job explaining all of our options…read more The check out process was quick and efficient. Can't wait for our delivery!

Purchased our bed 5 years ago and have had to bring it back to them twice to be reworked. They…read morelooked at what the mattress was sitting on and approved it after the second time. We are sick of dealing with this bed but they want me to haul it back to them again. You would think when you spend that much on a bed it would last longer than a few years. Not impressed.

This was my first big purchase as a college student and I couldn't be more satisfied with Mattress…read moreFirm. Will greeted and helped me throughout the whole sale. I told him I was on a budget but still wanted to get as much as I could with what I have. He was happy to answer all my questions and also give me many options to fit my budget. He called his boss and was happy to provide me with a great deal. He let me know about the 30th Anniversary sale going on, as well as the best return policies here in town. I looked no further and went with a queen for a great price. Will was super helpful and I recommend checking out Mattress Firm to anyone looking for a new.

Let me understand this? This couple paid a huge price to show their love for each other. They went…read moreto jail for peace. This was their proposal event. There iconic video made everyone feel something huge and wonderful. It was a feel great thing to see. You degrade their day with your cheap ass AI edit of the event. You use their climb for your own advertising needs. You are capable of creating original ad content yourself or you are too lazy to actually take the time. You could not make it up a flight if stairs yourself. So, you steal a great moment of love and adventure because you think it makes for a good advertisement. I would sleep on plywood before I would by a mattress from you. You suck at love! God help you because some videos should never be altered and this is on of them.

Lied to us for almost 3 months about the status of our appliance. We were told it would take 2…read moreweeks. Told us it shipped, then it was on back order, then it was "all of the big box stores bought them all". Never once told us they couldn't get it. Never once called us, I always had to call them, even after repeatedly being told they would call and provide an update. Even getting a refund took two weeks and intervention from the bank. In the end this entire process cost us extra money and delayed our home project over 3 months. Would highly suggest looking elsewhere. Abysmal experience.

Joe is great guy to talk to. Lowest prices in town and super professional delivery and install.read more

10 Years ago, when I needed to furnish my new house, I bought over 50% of my furniture from here…read more The gentleman that was my salesman has since left. He made furniture shopping pleasurable. After he left I looked at getting curtains and the woman that helped me was pushy and didn't listen to what I wanted. 2 years ago I popped in because I was looking for a new bedroom set for my condo. I walked the whole Floor before being greeted by a woman. She treated me like I was wasting her time and didn't have enough money to spend in the store. I saw a set I liked but knew I didn't want to deal With her so I left. Fast forward to last week... my daughter was given a $1000 gift card for Montgomery's when they closed on their first home. One day, while out and about doing other things and not really dressed up, they stopped in to look to see what Montgomery's has to offer now. The woman that greeted her and her fiancé was nothing short of rude and condescending. They left and gave me a call. I told them to go to Madison or Watertown. They went to Madison and had a much better experience. Word to Management... treat every customer with respect. Not everyone is able to afford your Sioux Falls store but they are going to be talking to friends, family and at work about how they were treated.

Great service and good quality merchandise! Emily M. Was very helpful, professional, and a joy…read morespeaking with. Her insights were instrumental in our decision making! Thank You! She is definitely an asset there and is probably the biggest reason we purchased what we did....plenty!