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    Juneau County Rest Area 10

    3.7 (3 reviews)

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    Pilot Travel Center - Esta photo soy yo . La App. YELP , me está confundiendo con otra persona.

    Pilot Travel Center

    (11 reviews)

    When I walked in I thought I'd been there before because it's set up exactly like the Flying J in…read moreRoberts. The store is a little dated but clean. The bathrooms were clean, which is pretty essential to making a place a reliable road trip spot in my book. Prices were a little high, but not out of the ordinary for a gas station convenience store off the interstate. There's a Wendy's attached if you're interested in hot food that doesn't come off a roller. I stood at the counter for a solid three minutes while the two women working chatted with each other and tried to resolve a beeping noise; when I finally was acknowledged and allowed to check out interaction was very disinterested. There was a customer/friend who had been talking with the workers when I entered, and who resumed after I walked away. The employees were plenty nice to him so it was a bit of a bummer not to have that friendliness extended as a stranger. When I do stop in Mauston it's almost always been at the Kwik Trip with the upturned semi; I think for me it's worth the extra distance off the highway to stick with them.

    I visited Pilot Travel Center #164 in Mauston, WI (1101 State Road 82 East) on June 20, 2026, to…read morepurchase diesel. Unfortunately, my experience with the customer service at the counter was very disappointing. The employee working at the register (I later learned her name was Velma) asked me what I needed while she was focused on an electronic device and did not make eye contact. I answered that I needed diesel, but her tone became noticeably irritated while asking for the required information to process the fuel purchase. After completing the transaction, she said, "Okay, you're out of here," which came across as disrespectful and unprofessional. Right after that, while I was walking toward the restroom, I overheard her talking about me with the next customer in line, which made the experience even more uncomfortable. I also noticed another interaction that I found unprofessional. While speaking with the same employee who helped me get her name, she repeatedly said loudly, "I really need to go home. I want to go home. I have to go home." I understand that employees can have difficult days and may feel tired, but saying this loudly in front of customers created an uncomfortable atmosphere. I went to get a cup of ice, but they were out of ice. I also tried to get the employee's name, but she did not have a badge displaying her name. I asked her for a receipt so I could get her name from the receipt, but at the bottom of the receipt, the system displayed information that appeared to be an error. The receipt I was given was also not the correct one for my transaction. I then asked another employee for her name so I could write this review. I normally expect a professional and respectful interaction at a major travel center like Pilot. I hope management can address this situation and remind employees about the importance of customer service, communication, and professionalism.

    Juneau County Rest Area 10 - reststops - Updated June 2026

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