Although I previously left a bad review due to service issues they rectified the situation. Not…read moreonly did they make sure I got my propane the owner took the time to contact me about my concerns. That shows true integrity! The reality is this has been a horrible winter and they have had to struggle along with the rest of us. Taking responsibility and willingness to talk to your customers proves they care. Sometimes things just don't go as planned!

I am writing to formally express my frustration and concern regarding the lack of fuel delivery to…read moreour home despite multiple calls and assurances from your company. My husband, AJ, first called on 1/16 when our tank was below 30% and also notified you that the monitoring system was not working. He called again on 1/20 and was told we were scheduled for delivery on Thursday the 22nd since you would be in our area. No delivery occurred. I then called on 1/23 to report that we were between 20-25% with snow and ice approaching, yet we still did not receive fuel by 1/29. On Monday 2/2 after being given the runaround/ told someone would call me back @ 8:20 & 12:40 when I attempted to get an answer. Then I called back after 4p as our tank had dropped to 10% or less. I spoke with Claudia, who stated we were scheduled for delivery on 2/5. After 4:00 PM today (2/5), I called again to confirm since no truck had arrived and was told drivers would be working until 8-9 PM and that we would receive fuel tonight. We are now (8:45p) below 5% (essentially empty). AJ has contacted your emergency line and was told someone should arrive within two hours. Thankfully driver showed up at 10p to fill tank and how ironic we were told he was around our area all day and we weren't on his ticket. Adding to our frustration, Tiger Fuel has had no problem drafting our account monthly, yet we cannot get the basic service we are paying for. This situation is unacceptable and has placed our household at risk during winter conditions. We relied on repeated assurances from your company that delivery was scheduled and coming. Please provide: 1. Why the runaround btwn different offices when customers call. 2. An explanation for the repeated missed deliveries and lack of communication. 3. Information on how this failure will be addressed moving forward to prevent recurrence. Sincerely, Mary & AJ Florian

Caveat- have not used their services so cannot attest to quality of actual work. However, I have…read moresubmitted online forms, called multiple times during business hours over last 4 days to try and get a quote. I have not received any form of communication on their behalf. Even a "thanks for calling, we are busy" is a professional touch. Given the limited number of fireplace maintenance folks in town, hoping they reach out and remedy this and I can change my review.

I have two gas fireplaces that had difficulty lighting. I called Wooden Sun to service the two…read morefireplaces. Wooden Sun cleaned electrical junction switches, including wall switch and told me the fireplace was igniting consistently. Was told that further problems might indicate a failing valve...whatever that is. Wooden Sun told me the den fireplace was not generating sufficient millivoltage to light the burner. They cleaned this one too, but said the mill voltage was still low and would recommend replacing the pilot assembly as first step and to replace valve as suggested for living room fireplace. I agreed to replacing pilot light assemblies for both fireplaces. But was told they didn't have parts with them in their truck and would have to return. The service call fee was $165 and Wooden Sun advised me that second service call to bring parts they didn't have with them would be an additional $165 service call fee. I objected to paying for two service fees. I was to that pilot light assembly cost would be $400 each plus service fee of $165 plus labor. The afternoon of their service call both fireplaces stopped working and would not ignite after repeated attempts. I called Tiger Fuel after Wooden Sun would not return to correct their failure to perform and service for my two fireplaces. Tiger fuel replaced pilot light assemblies in both fireplaces for under $200 each, and the fireplaces have ignited consistently since without issue. I would not recommend Wooden Sun as a service repair for gas fireplaces.

Augusta Metal Works did an incredible job replacing the original roof on the Circa 1898 Mabel…read moreMemorial Chapel (2025 Reservoir Street near the Costco in Harrisonburg). The new Snap Lock roof they installed really brought this Historic Building back to life. I have been very impressed by the attention to detail and quality of this installation. The work was completed quickly and the grounds were left very tidy and clean. It was a pleasure working with Mr. Zimmerman and his crew. I could not be happier with my new roof!

No quality control. Look at my sofa after 5 years. Plastic piping breaking through leather. Not all…read morecushions are same size. cushions weren't wrapped and collapsing on ends.

We delivered some items for reupholstering and asked for the status when the material was…read morereceived. After repeatedly requesting information on the status of our items we never received a reply. Finally, almost 3 months later, we received an email with an outrageous billing amount and informing us that the items were ready. We asked for information on the billing and lack of information and were met with resistance and concocted assumptions about why we should pay their asking price. Very negative attitude

Went to three places ,big box store was one the fridge was in stock and i could leave with it ,…read morethats a new one ... the sales guys seamed to really not try to upsale at all .. both guys selling were very knowledgable with all there stock and out of stock, the price i got out the door was much better then Davis in Charlottesville ... THE guys dropped what they were doing to load & wrap even change swing on the new fridge as i am sure they were doing other stuff before i got there .. this place i will be more then glad to support in the future with more purchase ... thanks agin for GREAT service and inventory ! Stew

Never been so rudely treated in my life! Called to make a service appointment for clothes dryer…read more Its a Whirlpool and they are Whirlpool dealers and service providers. They took the model number and the error messages the machine was displaying and said they would call back. I called back an hour later and they refused to work on the machine. They didn't want to! Said I acted like I was their only customer when I called back. Again, they advertise that they are a Whirlpool service provider. Said to call someone else. I will never deal with them again and I advise others not to bother.

Was able to receive service the same day that we called. Workmen were knowledgeable and courteous…read more Have used this company in the past with excellent results.

$820 for replacing capacitor $14 . It's a far cry from making a profit ! They have been such as…read morehonest business before this ! It just breaks my heart !!! My brother was shocked and he is hearing and air in tidewater ! Please go somewhere else

Amazing customer service. Greg and Tom went out of their way to help me get my portable generator…read morefunctional ahead of the storm. This local business has a commitment to its customers which is a rare find these days.

Olvera's Landscaping and Lawn Care did an amazing job! They were professional, hardworking, and…read morepaid attention to every detail. My yard looks better than I could have imagined, and they left everything clean and neat when they finished. Their team was friendly, reliable, and clearly takes pride in their work. If you're looking for quality landscaping or lawn care services, I highly recommend Olvera's Landscaping and Lawn Care. I will definitely be using them again!

They came out on short notice and did a great job cutting our grass for a reasonable price.read more