I have been using this young lady for over 30 years. When I moved to Florida 14 years ago, I would…read moresave my stuff and take it back and have her fix it there in Aurora. She has never done me wrong, and if something wasn't quite right, she fixed it. I absolutely adore her and recommend her. Her prices are better than any around.!

Wore my Blunstones into the campfire and melted the soles. The folks at BSR fixed them better than…read morenew.

I do not write reviews like this lightly, but my experience with JT Leather Crafter was poor enough…read morethat I feel obligated to warn others. I paid $80 for Jen to repair the handles on my bag. Within 28 days of receiving it back, the handles were already falling apart and began failing upon first use. Instead of using leather in the correct color, she used the wrong color and painted over it, which is not what one would expect from a professional repair. This was particularly upsetting because she charged me 25-50% more than the prices advertised on her website, citing increased material costs, and then proceeded to take shortcuts and use the wrong materials anyway. The issue was not limited to the quality of the work. The repair also took weeks longer than originally quoted. I was understanding about that delay because Jen said she was dealing with a personal emergency. But when the repair almost immediately began to fail, I requested a refund. She refused. Instead, she initially suggested that I drive the bag back to her home so she could attempt the repair again, which would have required over an hour of driving on my part. Since my husband and I are in the middle of a major move, this made that proposal particularly unreasonable. Only after I objected did she offer to cover shipping. By then, my confidence in her work was gone. I had no desire to send the bag back, and only agreed because I no longer had the time or energy to continue a completely unnecessary debate over an $80 repair that had already failed. What followed was an exhausting exchange in which she remained far more committed to defending her "policy" than to resolving a problem she had created. At one point in her extended messages, when I explained that I wanted a refund because having to go to the post office to send the bag back for another repair attempt would be very difficult, she responded, "I have nothing to do with your situation on moving to a different state." Later, she criticized me for not showing enough sympathy for her personal emergency, even though I had shown her nothing but understanding in my earlier messages. In fact, I had written, "I'm sorry you're dealing with so much right now and I completely understand. Please take care of what you need to, and whenever it's ready I'll come by and pick it up." What became clear is that Jen expects customers to extend grace and make allowances for her personal circumstances, but is unwilling to show the same consideration when someone else is in a difficult situation. During this exhausting back-and-forth, she repeatedly defended her refusal to refund the money, even though the repair had already failed. When I finally told her I was done discussing it, she continued messaging me until I explicitly asked her to stop. The most telling part of this experience was not just the poor workmanship. It was the complete unwillingness to take accountability afterward. Anyone can make a mistake. What matters is how they handle it when their work falls apart. In this case, the answer was excuses and refusal. Small businesses often ask customers to value craftsmanship and personal service. That cuts both ways. If you want people to support a small business, you also have to provide competent work and fair customer service. I did not receive either. The bag finally came back after Jen's second attempt to repair the handles, and, once again, the workmanship is subpar. The color is still wrong, and each handle was supposed to have a double leather strap--something I explicitly told her when I dropped the bag off. Instead, she only added a single leather strap to each handle. I would never use JT Leather Crafter again, and I would strongly encourage anyone considering leather repair in the Denver area to look elsewhere. I would rather pay someone else to redo the repair properly than deal with this business a second time. In summary, Jen's ethical failures are threefold: she accepted payment for a repair she did not actually deliver, she attempted to shield herself behind a policy that does not absolve her of responsibility for defective work, and then she shifted the cost and inconvenience of her own mistake onto me, the customer.

Jen was very responsive, and then suggested a creative way to fix the inside of a small clutch that…read moreaccompanied my leather purse. The purse also needed cleaning and repairs that were beautifully done. I am very happy! I appreciate the workmanship and thoroughness of her skills!

This is the ONLY alteration & shoe repair specialists all of my Hoity-toity friend's both male and…read morefemale go to EVER!!! Best kept secret for sure.

I have a pair of boots that I love and wear all the time, but unfortunately they're expensive to…read morereplace. The only thing that was wrong with this pair is that the heels were extremely scuffed and worn down from years of use. I took them here to get the heels repaired, and am very happy with the result. The work was good quality, for a reasonable price. Will definitely be returning.

Have had shoes repaired regularly. Reasonably priced and well repaired. I'm talking Clark's that…read moreneeded a suede patch, etc. But...why does it smell like sewage inside?

They don't answer the phone. I called three times and let the phone ring ten times and gave up.read more

New generation Red Wings are mostly wedge soles. In my true taste they don't fit my style. Mainly…read morebc I grew up wearing heels on hard shoes; whether they're oxfords! Apparently now the good old days of cool Chelsea's, work boots & mechanic shoes are done. Red Wing you should train your staff to answer questions properly & also include the history that Red Wing shoes & boots use to be a good quality name back in the day! Now it's trendy & all about wedge soles?! Super Bummer & their site talks of the Rancher Chelsea's that are only available in Amsterdam?! Whaaat?!... I just recently moved & have my killer Red Wing collection in storage; NO Worries bc pics Will follow soon! Chippewa, Justin, and other good American brands are still around.

Expert salesmen. Knowlegable, quick, spot on, excellent service. They even tied my new shoes for…read moreme. Bought Quality orthopedic work boots that are guaranteed to last 600+days. I'll definitely be back in a couple of years, just because of the great service.

LOVE this Costco have been coming here my whole life everything is good and nice even though it's…read moresuper packed on weekends. The only bad thing is that a year ago when I came here this woman that sells samples, her name is Virginia, needs to be fired. I got a sample of to be honest I forgot what but then she asked if I was allowed to eat that item. Ofc I said yes but she kept insisting on my parents being there and when my brother who was 21 at the time got the sample, she asked to see his ID and she also asked my sister that was 22 to see hers. It's not a bar for you to be asking to see people ID and the she had the audacity to say my sister was lying about her age. She does too much over a small sample and asked if I was over 18 to drink a juice. I come here to get groceries but if I see a sample of something I like I'm going to get one and I don't want to worry about being asked for my ID. She is a really bad salesperson and I hope she gets fired!