Everything. I went to see a BMW 740. I'm trying to get a look at the car. It's parked up against a…read morehuge stinky dumpster. Apparently that's manager parking. Seems appropriate because the place is a dump. It smelled like mold and mildew. The manager is also using the car as his personal car. Ummm, no. Leave the car on the lot. The salesman knew less than I did. He didn't pull the car out so we could get a good look at it. He didn't stay outside and "talk up" the car and its options. I'm pretty sure it's because it was 90 degrees and he knew nothing about the car. I've purchased many, many cars in my lifetime. I've never had such an experience. I've also never paid sticker or online advertised price and I said as much. This guy actually said, "then I guess you're not buying a car tonight". VERY UNPROFESSIONAL! He embarrassed himself. Then this car that's been in PA and NJ from 2022, is serviced in FL a short time after it arrived at Auto Hub. Then it's back. Oh, "that must be a mistake". "Once the car gets here it stays here". Sure, see ya. I suggest finding a reputable, knowledgeable dealer and skipping this place. Now I know why it was a ghost town when we got there at 6 pm on a Thursday night. Super disappointing and a complete waste of time. It wasn't worth the hour drive to get there. We made it worthwhile by going out to eat, nearby!

My husband and I found what seemed like a great deal on a Dodge Charger through cars.com, which led…read moreus to Auto Hub. The car was priced about $7,000 lower than comparable models... almost too good to be true. My husband stopped in, spoke with one of their sales associates, and test drove the car. Everything seemed fine, so we made an appointment for the next day so I could see the car as well. After my test drive, I was ready to make a deal. And that's when everything fell apart. Once we sat down to finalize the numbers, the dealership began adding one questionable fee after another: a $2,000 "mechanic inspection" fee, $1,750 "commission" fee (which we were told was a discount from their normal $2950 fee), plus the standard taxes and DMV costs. Then came the biggest red flag: we were told that if we wanted to pay cash, we'd have to pay an additional 5% fee to make up for the "kickback" they lose from their financing company. The only way to avoid that fee was to finance the car through their preferred lender, with a limited down payment, and an obligation to carry the loan for at least 3 months. In 20 years of buying cars, I've never been told that I must finance a vehicle or that I can't choose my own down payment amount. It's misleading and feels like a scam. To make matters worse, 24 hours later the dealer actually called to tell us that the car had been "sold." The same car that had been sitting on their lot for over 90 days suddenly vanished right after we questioned their fees. It all feels incredibly slimy and shady. Bottom line: the price you see online is not the price you'll pay. Expect around $8,000 in added fees, pressure to finance, and questionable sales tactics. Buyer BEWARE.

So I went to an independent garage who told me that the O2 sensors are not rusted. The issues is…read moredue to the excessive oil consumption. Of course, no word from Route 1. Hyundai Corporate is saying it's my responsibility. I will never buy another Hyundai.

0 STARS - Scammers when it comes to Pre-Owned vehicles…read more I visited Route 1 Hyundai today to look at a 2020 Acura RDX listed at $19,890. While the initial test drive went fine, the "numbers" process was a masterclass in predatory dealership fees. They presented me with a breakdown that inflated the price of the car by over $6,000 in fees, including: * $2,995 "UCI" Fee: Claimed to be for pre-inspection but when I asked for the Internal Repair Order (RO), it showed only an oil change and two filters changed totaling $295. The manager could not explain where the other $2,700 came from. * $895 VIN Etching Fee: An optional security add-on they tried to present as mandatory. * $1,895 Warranty Fee: Another "mandatory" add-on they tried to bake into the price. When I questioned the Manager on the $3k UCI fee versus what was actually on the RO, he became incredibly disrespectful. He told me, "I can't make you understand why the UCI is $3k, it just is," and even suggested he "couldn't read" the report himself. Instead of being transparent, he eventually pulled the paperwork away and told me to leave. To make matters worse, as I drove away, someone from the dealership called me to say they would remove all the fees if I came back and financed with them--proving these "fees" are completely arbitrary and used as leverage. When I declined, the caller was dismissive, stating they had "other appointments" anyway.

I have purchased many cars over the last 28 years and have experienced a very diverse group of…read moresalesman within the more popular makers. I have yet to have all my needs met; being comfortable, respected, educated and more importantly impressed-- until now. My experience at Acme Nissan was simply amazing and they did more than meet expectations-- they exceeded it. From the beginning I was met with a warm receptionist and asked to wait briefly in a very nice and pleasant setting. The salesman "Andy Patel" in short is an amazing salesman and even a better person. He came across as genuine and not the typical car salesman-- his attention to detail, overall knowledge and interpersonal skills really sealed the deal. The entire staff at Acme Nissan should be commended for their professional presentation and the ability to truly relate to the average buyer. I would recommend Andy and the Acme staff to any car buyer

This review is for the service department. Although I normally post only positive reviews, I am…read moreextremely unhappy and frustrated after dealing with this place. It's been almost a year since I had the very unfortunate experience of taking my car here for the first time to resolve an issue, which left me with nothing except a headache and more problems ever since then. I would give negative 0 stars if it was an option. They charged me over $800 to replace an alternator (on top of $600 to remove my remote start system which they "claim" was causing issues). The first alternator they gave me was faulty (which they refused to acknowledge until I brought screenshots with proof from other places such as Autozone). They replaced the alternator with ANOTHER faulty one, which I just had replaced by my mechanic this week for $600 (much less than what Acme charged). I was there a total of 4 times last summer trying to resolve this issue, each time leaving with more problems than I went in with. My battery lights kept going on every time I left, and my car eventually wouldn't start several months later, due to alternator issues and issues with wiring that occurred only after Acme technicians messed with my car. When I tried speaking to a "manager", I was given the runaround about how none were available and would call me back. Six months later I finally received a call back, only after I started a case with corporate. The only solution that was offered was to waste my time bringing my car back AGAIN to a place that caused me nothing but problems since I went to them. Why would I want to do that and end up with more problems and headaches down the road?! Horrible customer service. I made it clear several times that I wanted some sort of compensation for the large amount of money and tremendous time wasted, taking a day off work to bring my car to my mechanic, being without a car for weeks last summer, and just overall awful experience. Needless to say, I got nowhere with it and am now out $1500 in addition to the new alternator for another $600, and $300 to fix the wiring issues, so well over $2,000. I have never experienced anything like this before in my life. I've been going to my mechanic for about 20 years and never once had an issue. I went to Acme once and have had nothing but issues. Definitely would not recommend. I am usually very fair and give people the benefit of the doubt, but in this case, I needed to express my frustration because this was definitely not resolved in a way that was beneficial, fair, or satisfactory to the customer. I also read several other reviews on here about people who brought their cars for service and ended up with more problems than they had to begin with. Normally I take those types of reviews with a grain of salt, but in this case I can't help but believe them after my own experience.

If it is not bad enough that I received poor service, the business manager responds to my review…read moreasks for a phone call to discuss. I leave a message and I did not get a response. Public service announcement to businesses, please don't ask for feedback if you are not genuinely concerned.

I wish I could give this dealership -(service and valet / loaner department) Zero stars but the…read moreminimum is one. I have different luxury cars and the service here is atrocious. If you try and coordinate a valet pickup I can guarantee you it will be late and it will be impossible to call and get an update. This is 3 times now for me that this has happened. I am still here furious waiting for my car back from their valet service, it was due over an hour ago and I have no update, no call back, nothing. Also if you try and get a loaner, this also happened to me 2x, and even schedule it ahead of time they will not even try to give you an equivalent vehicle of what you have. Worst experience ever with a "luxury" brand service. This is the dealership which I purchased the car from, so I had hoped for better.... Also as it was the 2nd time my vehicle (GV70) was sent for the same issue I had talked to the service manager (Alex). Who assured me my repair would be well taken care of. And if I needed anything to state his name on the automated systems (as they never pick up the phone) so he could make sure the issues were being addressed. I did this multiple times and never got a call back or anything from him. I've had the issue with both the driver side and passenger side headlights flooding with water and have had a real issue trying to get the passenger side replaced. They told me they replaced it but when I got the car back they obviously didn't and the headlamp is stained from previous condensation. They stated that there is a bulletin that they can no longer swap the headlamp and that I have to live with the headlamp stained. What kind of company provides a warranty, has the part be defective, and then not replace. Great.... I now have a luxury car with a stained passenger headlamp. Had even purchased the extended warranty. Called Genesis consumer affairs and just waiting for updates to see if the regional manager will approve. Sigh, never again. Be warned.

Met with Mr. Hamza Imtiaz, Toyota Client Advisor on Labor Day…read more I explained the type of car I was looking for, returned in October to test drive two used cars Once I decided on a 2019 Honda Civic with low mileage, he was able to work within my budget for cash A true gentleman, no high pressure Picked up my car today I highly recommend you contacting this person

I never do this, but I have to share my experience here…read more Purchasing a vehicle should be an exciting experience. Unfortunately, this dealership turned it into a frustrating and disappointing ordeal from start to finish. The most basic expectation when taking delivery of a vehicle is that it has been properly prepared and inspected. Apparently, that standard is too much to ask here. When I received my vehicle, the door thresholds were covered in dirt and grime, there were obvious smudges across the hood, and, most concerning of all, there was a scratch that should have been identified and addressed long before handing the keys to a customer. It looked as though no one had bothered to perform even a cursory inspection before delivery. The lack of attention to detail was matched only by the dealership's incompetence when it came to scheduling. Something as simple as arranging an appointment became a needless headache. Poor communication, confusion, and an apparent inability to coordinate was too much ask here. To make matters worse, the experience in the finance office was shockingly unpleasant. The finance manager was rude, and displayed a level of arrogance that left me wondering whether customer satisfaction means anything at this dealership. Rather than treating customers with respect and professionalism, I was given an attitude. Between the dirty condition of the vehicle, the visible cosmetic damage, the scheduling chaos, and the unacceptable attitude from management, this dealership failed at virtually every stage of the customer experience. If they cannot take the time to properly clean, inspect, and present a vehicle before delivery, it raises serious questions about the quality of everything else they do. I would strongly caution anyone considering doing business here. There are plenty of dealerships that understand the importance of professionalism, preparation, and respect for their customers. Unfortunately, this is not one of them. After voicing my concerns to management, they stated they would like to resolve this issue. It's 21 days since I responded to their email and still haven't hear a word from them. Delivering Customer Frustration!

Best used car dealership in the area. The salesman are knowledgeable and really helpful. All of…read moretheir cars look great unlike some other dealers around you can tell they don't sell bad cars. Really recommended them to everyone looking for used cars.

::CUSTOMER SERVICE REVIEW:: A+++++++++++++ for Vinny…read more A lot of you may not know firsthand what it's like trying to buy a big ticket item as a Black person. Degrading, humiliating, invisible, scammed are some of the words that come to mind based on my 44 years of life. There is no aspect of life where racism doesn't reach. In the case of car buying I try to do all negotiation before I even step foot on the lot because of that but last week I was just there to see if the dream - a Ford Bronco - lived up to the hype. My husband and I were on the lot sitting in the 2 door and 4 door models for a few minutes before being approached by Vinny. He was in a word, amazing to work with. I asked questions, went through the models (I've had an Outer Banks model saved on my computer for the past 2 years lol) and he offered to have me test drive. No hassle - here are the keys let's do it. We had a great convo while driving about cars, interest rates, 2025 refreshes, alternatives. I felt very human as both a Black person AND a woman and that's rare at a dealership. My timeframe to buy is 6 months - and possibly longer if these rates linger where they are ::insert angry face here:: But if I do opt for a Bronco I will be back to shop with Vinny specifically.

Brought my car in for a brake job - they gave me the car back with the battery dead (it was a 1yr…read moreold battery) and one of my tires shredded off because during delivery they drove the car 11 miles on a flat tire. THEN instead of giving me a new tire because they destroyed mine - they took one of my own tires from inside my car that I had bought before bringing my car to malouf to get serviced WITHOUT MY PERMISSION!! They destroyed my perfectly good tire and then took one of my own tires out from inside my car because they were too cheap to replace my tire that they destroyed. The absolute worst customer service I have ever experienced and I have a law suit in the works currently for the theft of my tire. Also Sal tried to fight with me on the phone multiple times because he refuses to take accountability for his mistakes.

I recently brought my Toyota Sienna to Dayton Toyota for an oil change and tire rotation. During…read morethe service, they found two nails in one tire and told me they do not repair tires, so I agreed to purchase a new one. It then took more than two hours for them to replace the tire, which seemed excessive for a relatively straightforward service. They also presented me with a list of additional recommended repairs totaling around $1,500. I understand that vehicles experience normal wear and tear, and I know it was ultimately my choice whether to approve the work. However, the recommendations were presented as issues that should be addressed very soon, which creates a lot of pressure when you're relying on the service department's expertise. What really made me question their recommendations was the assessment of my brakes. During my previous visit, roughly three or four months ago, I was told that my brake pads were badly worn and needed to be replaced as soon as possible. I declined at the time and planned to replace them during my next service. At this visit, after declining the newly recommended repairs, I specifically asked how my brake pads looked. I was told, "They look great." How did brake pads that supposedly needed immediate replacement three or four months ago suddenly look great without being replaced? Did they regenerate themselves? That contradiction seriously undermined my trust in everything else I was being told. While waiting, I also heard the staff speak with several other customers. Every single conversation seemed to follow the same pattern: "Your oil change is finished, but we found some other issues you should take care of soon." I did not hear one customer simply being told that their service was complete and their vehicle looked good. Most customers, myself included, are not automotive experts. We have to trust that a service department is giving us honest and consistent information--not using our lack of knowledge to pressure us into expensive repairs. Between the lengthy wait and the conflicting recommendations, I no longer feel confident that I can trust this service center.

Are you considering getting a car from Dayton Toyota; DO NOT…read more They are liars and they do not listen to the customer. We went there to lease a 2026 Corolla. We had settled on a Corolla Hybrid LE with the LE Premium Package. And we had a trade-in worth $600. The deal was to be $xxx minus $600 Trade-in on delivery and $yyy / month. As we just changed jobs, they insisted on a copy of the 1st paycheck which we did not have yet. So, we did not take the car home. (The lessee has been working more than 10 years, this is not a youngster). After 2 weeks, we had our first pay check to show the dealer but the car was gone. During the 2 weeks, we decided that we did not need a leased Hybrid car but did want the features of the LE Package. But all they had today was a Corolla Hybrid LE AWD without the package. We explained that while the Hybrid and AWD were excellent features, they are unnecessary features for us. But the LE Package features were important to us. And the only way we would take this car was if the deal was excellent - it is not the car we really want. They came back at $xxx plus the trade-in and $yyy / month; an increase instead of an excellent deal. When they asked what we wanted to make this happen today, we suggested a decrease in the monthly rate by $30. The salesman came back with a positive response. He took the appropriate paperwork from us to get the deal going. We were about to leave to bring back the trade-in but the salesman said to wait a moment to make sure he had everything he needed. Suddenly the salesman came back saying this has never happened before. The deal they put together was priced on a standard Corolla LE. His manager appeared, also saying sorry but it was priced for a different car. Both their faces appeared as if they were hiding a smile - trying to be good actors. How can they give us a price on the wrong car - how can they be in that line of work - not know pricing? In the end, we walked out. So much time wasted. They were playing games. And when we later told this story to other dealers, and someone who specializes in leasing, we were told the lease should have gone through on the first try. This was someone who had a career and was simply changing jobs with no break in between. Dayton Toyota has liars on staff. And they do not care about the customer's time. Stay away from Omar and Abdullah. They are not truthful.

SHOUTOUT TO DYLAN who was the best rep we could ask for. He upgraded us because we were early to…read morepick up our car and was one of the nicest most respectful agents we've ever dealt with. Gave us all the information on the car, gave us all the feedback on which car is best for our trip and was incredibly honest and kind the entire time. We need more workers like this who actually care for their jobs and want to help people feel comfortable in renting a car. Thanks for everything man! We really appreciated it. Hope his management sees this!

cancelled without prior Intimation…read more I had a confirmation but when I show up the clerk outright refuses to give. a vehicle saying there are no vehicles available. says it's my job to confirm again before the scheduled time. just wasted time and money to get here and go back.