::CUSTOMER SERVICE REVIEW:: A+++++++++++++ for Vinny A lot of you may not know firsthand what it's like trying to buy a big ticket item as a Black person. Degrading, humiliating, invisible, scammed are some of the words that come to mind based on my 44 years of life. There is no aspect of life where racism doesn't reach. In the case of car buying I try to do all negotiation before I even step foot on the lot because of that but last week I was just there to see if the dream - a Ford Bronco - lived up to the hype. My husband and I were on the lot sitting in the 2 door and 4 door models for a few minutes before being approached by Vinny. He was in a word, amazing to work with. I asked questions, went through the models (I've had an Outer Banks model saved on my computer for the past 2 years lol) and he offered to have me test drive. No hassle - here are the keys let's do it. We had a great convo while driving about cars, interest rates, 2025 refreshes, alternatives. I felt very human as both a Black person AND a woman and that's rare at a dealership. My timeframe to buy is 6 months - and possibly longer if these rates linger where they are ::insert angry face here:: But if I do opt for a Bronco I will be back to shop with Vinny specifically. read more

Malouf Lincoln - He reeaalllly wants a Mustang. Like for the last 20 years lol - Car Dealers Near Me - North Brunswick, New Jersey

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Brought my car in for a brake job - they gave me the car back with the battery dead (it was a 1yr old battery) and one of my tires shredded off because during delivery they drove the car 11 miles on a flat tire. THEN instead of giving me a new tire because they destroyed mine - they took one of my own tires from inside my car that I had bought before bringing my car to malouf to get serviced WITHOUT MY PERMISSION!! They destroyed my perfectly good tire and then took one of my own tires out from inside my car because they were too cheap to replace my tire that they destroyed. The absolute worst customer service I have ever experienced and I have a law suit in the works currently for the theft of my tire. Also Sal tried to fight with me on the phone multiple times because he refuses to take accountability for his mistakes. read more

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The whole service department they are a bunch of liars. They're full of shit, not to mention rip offs. They tell you one thing and then do another so I paid out of my pocket $240 for diagnostic fee which they got reimbursed $432 from my insurance however, when I inquired about getting my money refunded to me all of a sudden they came up with all these fees for other things The service rep George then intern told me that I would only get a refund of $38 and some change so when I go to pick my car up all of a sudden I now owe them $138 when in fact we covered what the total amount would be prior to them fixing the car and that I would definitely get a $38 refund which was the only amount that was left so they say out of the $240 after they tacked on all of these other things, however they are the worst people to take your car too like I said they are liars. I will never take my car there again and I don't recommend anyone else to use them, I was warned about them, but I tried to be nice to give them a chance so many people have told me bad stories about Malouf ford and Lincoln dealer in North Brunswick, New Jersey. The service manager wouldn't even answer his phone today. The young ladies that answer the phone wouldn't connect me to George or the service manager because they knew what I wanted and that they were wrong, however, they still owe me $38 and some people may say it's only $38 but it's my money that I worked for and why should I give it to Malouf they spend enough time ripping other people off, so I'm sure it's not hurting their pockets and it's not hurting mine. It's just the principle of it. I have insurance to cover my repairs and the labor why should I pay extra? DO NOT TAKE YOUR CAR TO MALOUF FORD LINCOLN DEALER THE SERVICE SUCKS REALLY BAD. AND THEY ARE SO UNPROFESSIONAL IT'S REALLY RIDICULOUS What I went through today with them. I was ready to call the news and really put them on blast BUT YOU BETTER BELIEVE THE BETTER BUSINESS BUREAU WILL HEAR OF THIS ONE. read more

This review is for malouf ford in North Brunswick, NJ. Got my brand new 2018 mustang Manual transmission here. Great customer service and very professional. They're not pushy like other Ford dealerships. They don't ask u immediately for your license and credit card like other places. I like how they also accommodated me at the price range of my budget. They're also honest and tell u if the car u want is in their lot so it saves you so much time; whereas other dealers bait u in with dishonest advertising and ads that say 250/month then when they do the math in person it comes to 350/month because of other "fees" and then they go back and forth to talk to their "manager" like as if this wasn't my first rodeo. I see through all the other dealers' tricks and I know when I'm getting ripped off. So yeah, I really like how this dealer is straight to the point and they don't hide anything. Excellent. read more

This dealership is hands-down the worst experience I have ever had. I scheduled my factory warranty vehicle for minor repairs. I was told by The manager because I did not buy my car from them he refused to service it even though it was under factory warranty. Rude and unprofessional. Stay clear of this dealership at all cost. If I could give them a -10 stars I would. STAY AWAY from Malouf ! read more

They deserve NO STARS. First off all the service is slow. Then I show up for an appointment for a RECALL I scheduled at the beginning of the month, only to find out I had no appointment. Nobody would take blame, no way of accommodating me. Offered a new appointment some time in September ?! Are you kidding me?. Why would I even bother to reschedule for the same thing to happen again. NEVER AGAIN. STAY AWAY. The reason for such low ratings are because the bad reviews are true and I learned today. read more

cannot understand all the negative reviews. perhaps they are more frustrated with their car than the dealership and taking it out on them. I had my car repaired a couple months ago (satellite radio wasn't working) dropped it off the night before. easy peasy. called in the afternoon. service manager says let me check on it. tells me it will be done in about an hour. great, I actually swung by with my other car to pay them. they then brought the car out front, gave me the keys so I could come and get it at my convenience. everything was painless. I also go there to look at cars from time to time. (they just haven't had one that I wanted yet) (a low mileage Taurus with Nav) Dino and Robert Santoro never pressure me or try to hard sell me. this is even after a test drive!! so bottom line is if your looking to buy a car. or have your ford or Lincoln serviced. there is no better dealership than this one. (Hey my mechanic ripped me off telling me I needed brakes without even measuring the rotors.) Malouf measured them when I had the car there and was given the green light. read more

Customer be ware! Please consider some other place before you bring your vehicle to Malouf for any service. Very bad job with the worse customer service experience ever. My husband brought my truck for a brake service on March 19 and pick up the next day. It cost us $ 981.30 to replace front rotors with brake pads, repack front bearings and replace passenger side brake caliper and performed brake flush. After driving the truck on Thursday the tire on passenger side shows the brake dust. Brought the truck back to Malouf and Sal said the tire rod is cracked and need to be replace. After my mechanic friend take a look at my truck, there is nothing wrong with the tire rod but the caliper is a rebuilt caliper which look very bad. I went to Malouf this morning and spoke to Joe, showed him the picture of the caliper and the video of the tire. He asked me who change the caliper? I gave him the service paperwork with what was done, he told me to make an appointment to drop the truck, while I was waiting, Joe handed the paperwork over to Sal, and he was very rude to me saying nothing wrong with the caliper and it was replaced. He refuse to listen to any of my explanation or answer my questions, at one point he was very rude telling me: "I don't understand every single word you say! I already told your husband what need to be done!" After put him in the phone with my mechanic friend he finally admitted the caliper they put is not a new one it was rebuilt and the wheel bearing need to be change and the passenger side sway bay end link is broken. This will cost us more than $ 300 to fix it. And he keep insisted will not do anything with the rebuilt caliper. I am sure there will be something else wrong or need to be replace after we bring the truck back to get these extra fix. Very frustrated, for the big dealership with many customer who trusted them, this is how actually they treat the customer. I hope everyone could take a lesson from this and make sure you get the 'new' parts if you do get your service done here. read more

Malouf Lincoln - The tire dust from the driving after the caliper replaced! - Car Dealers Near Me - North Brunswick, New Jersey

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Had such a great experience trading in my lease for a beautiful souped up Ford Escape!!! They got me to the payment I needed to be at and I didn't even feel pressured. I can't recommend them enough. Best dealer experience ever. read more

Malouf Lincoln - Car Dealers Near Me - North Brunswick, New Jersey

Yesterday I bought a 2013 Ford Mustang from Malouf. My experience could not have been better. "Dino" was extremely helpful and efficient. No pressure and honest, quick service. They accepted my offer with no haggling. They offered financing options that were extremely attractive. They even polished the car and filled the gas tank, before handing me the keys of my gleaming new vehicle. The whole transaction took only about an hour. This was my best car buying experience and I would recommend Malouf Ford to anyone who wants to deal with genuinely nice people who are clearly committed to customer satisfaction. read more

Service department needs improvement. We had a bad experience when Joe (service) didn't understand what we wanted done. The car had issues, we took it in to be fixed. What's so hard about that! Apparently we didn't use the exact language he expected. On top of that he was condescending and smug. Now we're looking for another person to service the Ford car and I'm turning my GMC in to something else since it's tainted with the Malouf name too. Avoid if possible. read more

I had excellent service, I told my salesman Brain exactly what I was looking for and my budget. They were spot on and beat my budget. A happy customer thank you. read more

I've been leading cars from Malouf Ford for years. About to lease my 4th car from them. I've never had a problem. I have always dealt with Chris Fitzgerald. He's great. read more

The people at Malouf Lincoln are very professional, courteous and extremely service oriented. They are not pushy, but really work to make sure that the car met my needs and specifications. Andy M. is the best sales person and one of the reasons that I've been doing business with them for many years. Joe, Dino and Sammy really provide additional support to make the deal work and for consideration on my trade in. I wish all my business interactions were like dealing with the Malouf team - the world would be a much better place! Thanks again Andy for a wonderful experience - really enjoying the MKC!! read more

I recently took delivery of a new F150 from Malouf. This is the fifth new vehicle I purchased from Malouf. The buying experience is a delight. No pressure at all. I have been using Malouf for service since 2009 and they are friendly and efficient. I highly recommend Malouf Ford. read more

The online page to take appointment doesn't work. So had to call and take appointment . They gave 1 week later appointment..Droped car at given time -10am . At 3.30 pm , they called me to tell the problem. And if I want to get it rectified , I will have to keep car for a day. Next day finally again at around 3.30 I got call that car is ready. That was long wait. But problem was not completely resolved . So I had to make another appointment , drop the car, wait for hours , and then they tell, we don't see any problem. If you want you can come tomorrow and test drive with us . So I had to go next day morning and point out the fault. Luckily one guy could notice it and accepted it was not done properly earlier. So again waiting. And it was ready by evening. What is the meaning of taking appointment!! read more

I wouldn't recommend this dealership to anyone. I've had my fair share of cars for the past 30+ years, as well as dealerships, and this dealership is absolutely terrible. 1. I brought my truck in for service. I purchased it elsewhere (out of the area) and they clearly didn't like this. They informed me that the warped brakes on my 2017 Ford Explorer was not covered under the warrantee and that I should take it back to where I leased it from. My truck was one year old. I contacted Corp. Ford and is was covered, obviously. As it turned out the dealership simply didn't want to service my car. Furthermore during my conversation, the service tech asked me if I was finished speaking because he had other things to do. I requested to speak with the manager, whom was certainly a more polished prick than the first guy. In the end he told me the same thing only slightly nicer. 2. Fast forward. My lease has ended so I contacted the sales department. (This dealership is very close to where I now live). I requested an appointment to turn in my lease. Now the sales team told me that I needed to take it back to where I had originally leased it from. This is the exact definition of poor customer service. They are very loyal to their own customers, to a fault. Because of this dealership decided not to roll into a third Ford product. They lost a customer for life, as well as anyone I come across. I truly hope this review makes its way to the owner of the dealership read more

I took my Ford F-150 to Malouf for a noise in my engine. After their alleged diagnosis, I was informed that I need a new $8000 engine. I paid the diagnosis fee, and drove my truck to a reputable mechanic, who diagnosed and repaired the problem in one day for $600. It was a faulty roller cam. In my opinion, why sell a product you do not know how to repair. Secondly I took a chance on ordering a simple clip from Malouf parts over the phone. I spoke with a very rude individual who informed me yes they would have to order the clip, I said fine. I asked him what the price was, he informed me it was $6.00. I said ok, since I have to pay $6.00 for him to order a $6.00 clip, then I will use my credit card over the phone or what ever means that may be available. In short he was rude and of no help, Not even open on Saturday mornings. Hence I ordered the clip from another dealership and had it in two days. All of this is simply to say avoid this place at any means necessary!!!! read more

Worst auto Service, 2014 Ford Fusion with 36000 developed an oil leak, it took four trips to agree it was leaking and then said the leak was not under warranty, wanted $500 for the repair. Since I would repair the car they insisted on$150 for diagnostics. read more

On Saturday 3-07-2020 we went to Malouf Ford to look at a 2020 Ford Expedition and were met by sales person Andy Malouf. I bought many a car and Andy was the best sales person ever. He treated us like we were one of his family. We also met the sales manager Don Brown and he to treated us with respect and like we we also like one of his family. They both got together and came up with an outstanding deal on the new car. Andy was very knowledgeable on the car and on financing it. I learned so much from this sales person on leasing a car. With his recommendation we leased to 2020 Expedition. I recommend this dealership to all and when you go ask for Andy Malouf. read more

Malouf is just not a reputable company. When I leased a car a few years ago, I specifically asked what the amount down and monthly payments would be "including everything" and was told one thing. After I agreed and starting filling out the paperwork, they asked if I wanted to add the $1500 tax they never mentioned before into my payments or pay up front. Somehow they didn't think that when I asked how much I would actually be paying that taxes should be included in that amount. It was plain deceptive. Their service department has pulled similar shenanigans that I wrote up in a similar review. I will be finding a different Ford dealership for any future business. read more

I bought a car from them a couple of years ago, NEVER AGAIN. The saleswoman was a flat out liar, we agreed to a price and I had to wait for the car to arrive at the dealer. Got a call about 4 days later that it was ready to pickup. I took a taxi to go pick it up, was keeping my old car. When I met with the saleswoman she gave me the paperwork to sign and the price was several hundred dollars higher. Unfortunately the cab had left. Rather than go thru a nasty discussion or calling another cab, I wrote the check. Within days, the car developed a minor problem so I contacted the "service" department. They were about the nastiest people I ever spoke to as a customer. If Malouf was the last car dealer on the planet, I'd buy a bike. AVOID AT ALL COSTS. read more

I have never been so disgusted by the "customer service" I received here. My father has been buying cars here for over 20 years and I bought my own vehicle here. Sales guys are great but it's the service you have to watch out for. I hit a pothole on the way home from work on Friday and needed a rim and tire as a result. I came to Malouf on Saturday and was truly disappointed. I had called in the morning for the rim and was transferred to parts, no one answered so I had to hang up and call three more times and told the guy on the phone I would be there. When I arrived around 11am I was immediately greeted with rudeness by Joe at the desk who started with the attitude by saying we won't mount anything outside of here meanwhile I had bought the tires months ago FROM MALOUF. Then the attitude began again because they were only in until 12:30, then make that known on your website that service isn't open 9-5 like the hours say. So carrying on they finally decided to do it. After paying for the rim and the mounting and balancing of the two front tires upon leaving I find out the balancing I paid for wasn't done or wasn't done properly considering I had some serious front end shaking. I came in Monday for the service to be done correctly and after some eye rolling from no one other than Joe, I was told "well it was done but I guess we'll look at it". I will no longer be servicing my vehicle here. I should have made that decision a long time ago after they changed their oil change policy and gave me attitude about coming in before my car was at the 10,000 mile mark, after they "fixed" my fuel door, only for it to be broken again. And after they "fixed" my front breaks which still have issue. Since the service writer Scott passed away the service center has gone to shit. He was the only one who knew how to talk to people, especially paying customers. So thank you Malouf, for the absolute worst customer service. read more

Be wary of their tricky sales tactics. Never purchasing another vehicle from this dealer ever again!!!

If I can give Malouf negative feedback, I would! I have never dealt with such idiocracy or been treated with such disrespect in my entire life! I went to Malouf as they had an exact car I was looking for; a used, automatic, black, 2015 Mustang GT. I scheduled an appointment on my lunch with a guy named Bill. When I arrived (on-time), I found I was double booked, and Bill was much more interested in making the sale with the other gentleman. I had to wait to take a test drive, then when it was finished Bill hurried out muttering something to the effect "well you're probably not going to buy the car anyway so have a nice day"(said most likely because he wanted to make deal with the other gentleman). I never inclined that I was not interested in the vehicle. I was actually very interested in buying it and told him so. So he sits me in the waiting room, makes me wait, then says ok ready to pay full sticker? I said no there are a few things wrong with the car can we negotiate a price. To make a long story short he belittles my offer, which was only $1000 less than what they were asking, then basically just tells me to leave in one of the most disrespectful ways I have ever experienced in my life. I wasn't rude to him and was just trying to make a fair deal. To be honest, the way he was speaking to me I wouldn't be surprised if he was on something, especially talking to me like that with "39 years experience". Anyhow, I figured I would find the same car elsewhere. I did find a few of the same exact cars in Virginia. They had about the same or less miles on them and were about the same price or cheaper. However, not wanting to drive that far (~4.5 hours) I figured that maybe I would just deal with a different salesman at Malouf. I called the manager Bill and asked for another salesman for the same car. He said aren't you that kid that gave the ridiculously low offer? I told him that it was only $1000 less than what you were asking and was willing to negotiate if wasn't treated so rudely. Anyhow he sets me up with another salesman. This is where it gets good. The new salesman Jason was very professional and nice. He let me view the car on the lift as requested and to take it out for one last test ride. Within a half mile of driving the car I brought Jason's' attention that the car is on 0 miles to empty and the gas gauge could not be any further on E. He stated it was okay, they run their cars like this all of the time. I told him two more times within a mile that I'm uncomfortable driving the car so low on fuel until he agreed we should get some gas. Almost instantly after that the car dies. Guess what we ran out of gas! Jason then asks if I can help push the car to the gas station that was ~0.3 miles away. I said ill help you push it to the next safe place. We had to wait for someone to bring us gas and the car still wouldn't start. After trying to start the car multiple times, the car not starting, and all the electronics in the car going haywire I explained I have to get back to work. At first I was ignored, but the second time I said it they took me back to the dealer where I was welcomed with not even a single apology. I will admit Jason did call me later, like a man and apologize for everything that has happened. Here are some pictures of the incident. I just also want to let everyone know I am not the average car buyer. I have been around cars all of my life. My father did ground up restorations on classics, where I would do a lot of the mechanics. I even helped build the Batman Begins stunt vehicle years ago for Warner Bros. I'm an active member of SEMA and just want Malouf to know that I will be telling this story of disrespect and idiocracy to everyone I know. A little kindness goes a long way. I think they should learn some manners and be so stingy that their cars are test driven on empty. read more

Called for parts for a customers vehicle, after asking me 4 times if i meant something else, they told me they had none, ok fair enough. Ask if they can tell me any dealers in the area/state that may have them in stock(i worked parts department before, i know you can check) He takes 10 mins comes back and tells me no, nearest is Deleware. Ok... I Call another ford dealer in the area, yeah we have 122 in stock.. Thanks malouf, i understand i wasnt making a purchase with you but seriously you were that upset i didnt make a 4$ purchase with you that you had to openly lie to me. Quality Team over there. Stay away from these people, goto Toms Ford if you need parts and want service from people who actually care and are willing to help read more

Our sales guy was great but the finance guy was a complete disaster, so rude and horrible. He made the whole experience so negative I really don't know if i would buy again from them or even recommend. We ended up getting a great deal, although we were close to walking out which we should've but honestly couldn't pass up the deal we were offered. read more

We took our Ford Focus here for a warranty recall and subsequent follow up when the warranty work failed. Both times the service staff were smug and condescending. Both times we had to call in to ask if our vehicle was ready or if they had any news on what had been done. The garage work was done in a very timely manner (both times were less than 1 day), but the communication and customer relations from the service desk definitely need some work. read more

Constant trouble with a new 2017 Fusion. It was already repaired 4 times and I feel unsafe driving this car now. The customer service was a total joke. He told me to take car for repair to the same dealership and then followed to see it car fixed. I could do the same thing without contacting Ford customer service. read more

Save yourself the headache and stress. Do not take your Ford to get serviced here. After my experience I will never purchase another Ford again. The service advisor is a tool and openly complained about how he hates working at a car dealership in front of customers. He and the service manager are extremely apathetic. I never received one phone call from this service team while my car was there for close to 72 hours. I had to call each day to get an update and even then it was not a productive conversation. I ended up not getting any work done there and having my car towed to another shop nearby- which by the way they gave my tow truck driver the wrong car, and they had to do the entire trip again. No apology, no sorry for your inconvenience- I'm not going to give them my business. read more

Excellent experience leasing a new vehicle from this dealership. I discussed the terms of lease with Don Brown over the phone, filled out the paperwork, faxed it back to him, and got my car yesterday. I was in and out of the dealership in 30 minutes. No surprises, no hassle, pleasure to deal with. A big "thank you" goes to Marlo Hirshon for the warm welcome and going over the features of my new car. Well done! read more

I had to take my car for service . A lot of things wrong with. My baby was old 2008 with 208850 miles. I was praying I didn't have to kick out a lot of money I don't really have. My service guy said I can fix her but she is just not worth it but I will do whatever you want.Sal suggested I go into the showroom. I was like Sal I can't afford a new car. I was laughing but crying on the inside. Oh I was at the dealership. So in sales I went. I really didn't want a used car to many problems left a bad taste previously. Told the sales mgr. I can't do 400, 500 and forget 600 payments. Told Joe DBaro my credit is fair and I don't have much to to put down. He said I got something I can put you in with an affordable payment. Me cool. He has a sales guy pull up with a small SUV you know one of the crossovers. I was like you kidding right. Him nope ...I said thank you Jesus. I got a New Car. Thank you Joe Debaro general mgr,(understanding life happens but help me to the best ever) Sal the service guy (best ever) Andy Malouf my sales rep ( so professional) and Richard Malouf ( best ever). #MaloufFord #Yesidid #Idontcare. Sad to put my focus down but old girl was tired . RIP my car you have finish the race. Hello Ecosport get ready for our journey. Malouf Ford you guys are the best read more

I bought a Ford Explorer at Malouf recently. I highly recommend this dealership. Very honest and customer service oriented. Best experience I have ever had buying a car. Dino is a great guy, and Marlo (the manager) was very helpful. Also, the process was very efficient. I did all of the paperwork and was out the door within 30 minutes with the new car. read more

Dishonest sales manager. After multiple phone calls with manager inquiring about a car, giving them all your information and letting them know where you need to be payment wise and you're told ok come down ( knowing it's an hours drive) you get there and they tell you the payments are over $200 more!!! No thank you, I will take my business elsewhere! read more

Excellent sales dept!! And excellent service dept!! Have yet to be disappointed. The parts dept is very helpful as well. All around great dealership. read more

This review is much delayed. At the time, I was 22 and found that car dealerships didn't take me seriously in terms of buying a car and wouldn't give me the same attention unless I had 'an adult' with me. Malouf was the worst dealership in terms of this problem. I went here on my own at first and it took 10 minutes for a sales person to help me. I was interested in the 4-cylinder Mustang and the Fiesta because of the good MPG both of these cars got. I was told that I could not test drive either of those vehicles. So I walked out. I came back a week later with my mother even though in reality she had nothing to do with the car buying process. Within seconds of walking into the show room a sales person was offering to help us and sure enough I could test drive both those cars. At the end of the day, I couldn't trust a dealership which wouldn't treat me as a customer on my own even though I was buying a new car without a cosigner, lived independently, good credit, and had a higher paying job than my mother. read more

I will never go there again and wound up not leaving my car to get serviced there. They wound up canceling my first appointment last minute because they said their technician wasn't in on Saturdays, which would have been good to know when they first made the appointment. Then after having to wait another 2 weeks I wound up bringing my car in and the price they told me for the repair was insane. I wound up taking my car elsewhere and the cost of the repair was hundreds less than what malouf had wanted to charge. read more

Had a OK experience with This place. Placed a order back in February for a 2015 Ford Taurus. I am a Z Plan costumer. I was trading in my 2008 Toyota Sienna. They gave me 10K for my van. They had a 0% interest deal going on and said that they were going to have a contract and nothing will change when The car comes in. Took a $500 deposit. Also they promised $1,000 rebate because of lease in my home with GMC, and they refused to take it when I went in to pick up my new car. They said the interest rate was now 1.9% and refused to give me the 0% they promised. They upped my trade in Value to 10.8K. Because they wouldn't allow the the 0% interest. But it was still more because the 1.9% was 1.2 K and they were only giving $800. They told me if I want the 0% interest I need to get the extended warranty. Not happy. Took very long with Finance guys. Overall sales men were kind, worked with Henry. He was great with helping out. Free oil changes for life time with my car. Don't know If I will buy from again but it was alright. read more

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Review that's been long overdue. I had leased a vehicle here in the past and it was up so it was time for another vehicle. I found a used F150 in their lot that I was going to purchase. Already preplanned, I went to my credit union with the info to get it approved to buy. As I was at the lot with the salesman. Another salesman comes up to him with another customer and his son. Asking him if he has the keys to that truck because his customer wants to buy it. So my salesman tells him he has the key but informs him that I'm buying the truck. So the other customer looks at his son and says "sorry son, I tried". Kid looks down and gets depressed and they all walk away. As I'm heading back inside with my salesman the other salesman is talking to (manager I believe) Dino at the counter. That salesman points over to me as he's talking to him. I'm assuming obviously he's telling him what just happened with his customer and that I'm buying the truck. Now when I'm going to buy any vehicle, and as many as i have in the past. I dont fall victim to all those question games or any of the b.s. Nor do I ever mention that I'm already preapproved through my credit union. I just want to make a deal with the price. Been all around the block and know the game and how it works. So my salesman says ok, let's go sit down and look over financing. Dino hears him and walks over. He says to me......"woah, you planned on financing that truck??" So I said yes (remind you, I'm already approved by my credit union for that exact truck) He says to me......"you cant finance that truck! that truck is $15,000 and has almost 150,000 miles on it! He says to me "if you're going to buy that truck you have to pay that in full" He than walks back over to that other salesman and I hear him say......"get that guy on the phone and get him back in here now." Completely disgusted at what I just experienced. From the way he spoke to me as in a tone like.......are you kidding me, you think you're financing that? What I just saw him do and say to the other salesman about getting that other customer on the phone and back in. I of course walked right on out of there and never again will I go to a Malouf dealership. The nerve of this guy to say what he did right in front of me. That's how customer service treats you there! read more

Not impressed at all. Wanted to look and test drive a ford fusion hybrid. First of all, The sales person did not introduce himself or ask my name. He showed me the car, but did not want (or couldn't) explain anything about the features of the car. He (falsely) claimed that the cheapest model of the fusion was $28,000. Once I explained I didn't want to spend more than that, he made no effort to help me. Did not even thank me for coming in. Even if they had what I was looking for, I would not have purchased anything from this dealer. read more