So I went to an independent garage who told me that the O2 sensors are not rusted. The issues is due to the excessive oil consumption. Of course, no word from Route 1. Hyundai Corporate is saying it's my responsibility. I will never buy another Hyundai. read more

0 STARS - Scammers when it comes to Pre-Owned vehicles I visited Route 1 Hyundai today to look at a 2020 Acura RDX listed at $19,890. While the initial test drive went fine, the "numbers" process was a masterclass in predatory dealership fees. They presented me with a breakdown that inflated the price of the car by over $6,000 in fees, including: * $2,995 "UCI" Fee: Claimed to be for pre-inspection but when I asked for the Internal Repair Order (RO), it showed only an oil change and two filters changed totaling $295. The manager could not explain where the other $2,700 came from. * $895 VIN Etching Fee: An optional security add-on they tried to present as mandatory. * $1,895 Warranty Fee: Another "mandatory" add-on they tried to bake into the price. When I questioned the Manager on the $3k UCI fee versus what was actually on the RO, he became incredibly disrespectful. He told me, "I can't make you understand why the UCI is $3k, it just is," and even suggested he "couldn't read" the report himself. Instead of being transparent, he eventually pulled the paperwork away and told me to leave. To make matters worse, as I drove away, someone from the dealership called me to say they would remove all the fees if I came back and financed with them--proving these "fees" are completely arbitrary and used as leverage. When I declined, the caller was dismissive, stating they had "other appointments" anyway. read more

Route 1 Hyundai - UCI (pre-inspection) fee, 3YR 125k (warranty) fee and the theft protection (VIN etching) fee - Car Dealers Near Me - Monmouth Juction, New Jersey

I have been trying to get someone from Hyundai to return my call, for 1 1/2 weeks regarding a warranty issue. When I get the operator and she sends me to a phone the mailbox is full. That has happened on a couple of calls. I have called and try to get Michael my sales rep and he has been busy so I asked to have him return my calls. I tried this a few times also. I just do not know if he is getting the message or not. I have tried getting service but right to voice mail. What does it take for me to get a live body to ask my question which is my Tucson that I purchased end of July 2024 my drivers seat is already cracking an pealing and I need assistance. Maybe what I need to do is drive the 1/2 hour there to get someone's attention but I should not have to. Hopefully someone reads this and gets back to me. read more

I brought my 2019 Hyundai Kona in at 45,746 miles having scheduled a 45,000-mile factory-required service online (confirmed). When I arrived, Service Advisor Jhon Garcia never presented the 45K service I had booked. Instead, he offered only the 30K or 60K packages and recommended the 60K, claiming it would let me skip the 60K service later -- a claim contradicted by the owner's manual. The 60K package was agreed upon before any inspection of my vehicle was performed. The Multi-Point Inspection performed the same day by their own technician certified the fluids as acceptable -- yet coolant service (not due until 120K miles), transmission fluid service (owner's manual states no service required under normal conditions until 112.5K miles), and battery service (not a scheduled 45K item) were all performed. Total paid: $1,188.88. Disputed charges: $344.07 in parts alone, plus associated labor. I requested a full refund of these disputed charges. Three written complaints to dealership management over several weeks received no response. Formal complaints were filed with the NJ Division of Consumer Affairs and Hyundai Motor America. Update (May 26): A member of the service team sent a follow-up email on April 27 attempting to resolve this matter, which was inadvertently filtered to my spam folder, causing further delay. We eventually connected and agreed on a refund of $344.07. I appreciate that the matter was ultimately resolved, though the process required significant escalation on my part. I have updated my rating accordingly. read more

Absolutely unacceptable experience. I called ahead about an issue with my leased vehicle and was told to come in at 3 PM. I even received a text confirming that time. When I arrived, I was told to wait--only to then be told a few minutes later that they wouldn't be able to see me because it's Saturday and I'm not buying a vehicle. So why was I told to come in at 3 PM? After going back and forth with the associate, she checked with the manager (which I could clearly see happening), and came back saying they would "make an exception" to see me--but I'd have to wait an additional hour. There is nothing "exceptional" about honoring an appointment you scheduled. This was a complete waste of my time and shows a clear lack of organization and respect for customers. If you don't plan to help someone, don't tell them to come in. I'd give zero stars if I could... read more

DO NOT come here for service. The service advisors will lie to you, misrepresent the technicians' reports, and recommend completely unnecessary services to jack up the bill. On top of that, the service center is impossible to reach by phone -- their AI assistant just puts you in an endless loop of automated conversations. AVOID AT ALL COSTS read more

I came in hoping I could trade my Palisade and I meet JUAN he was an amazing help and made it so easy to understand he told me he started not too long ago and yet he was able to answer all my questions I left in My brand new 2026 Palisade limited Juan is a great salesman amazing dealership experience read more

My 90 year old mother-in-law took her 2018 Hyundai Sonata to their Service Department because her key FOB had died. Also, she complained of an issue with the power steering. She received a $3600 bill, and they didn't touch the steering issue, which still needs repair. Clear, they took advantage of an elderly women, by scaring her into flushing her transmission and brakes and. Also replacing the cabin filter, air filter and two belts. Finally, they did some ill defined fuel injector service. read more

I had a very bad experience trying to buy a new car with Route 1 Hyundai. It felt like they were trying to trick me at every step of the way. The first red flag was when I went in for a test drive. My assigned sales representative--I'll call him X--was very busy, which is fine, but I was with my 5 year old, and we had limited time before he had to go home for dinner. Still, even though we waited over 45 minutes to get into the car, he insisted I wait after the test drive was over to talk to a manager. I had told him then that my kid was already late for his dinner and bed time, but X didn't care. He just wanted to make a sale. I walked out and told the person who chased after me to do everything by text and email. The next red flags were during haggling on price. I pushed back on the $895 doc fee, which is the highest I've seen from any NJ Hyundai dealership. I said for such a high doc fee I would like some free all weather mats. X said fine, but what he did was add the price of those mats to the total, so I had to email him again to say that what I wanted was *free* mats. Similarly, I said I didn't want the dealer-added security system. X said he can remove the VIN etching, but he left the price in the quote, so again, I had to email a second time to say that what I meant (obviously?) was that I don't want to *pay* for a dealer-added security system. Then there's the fact that there was a big "non-tax fee" that was not broken down any further. Basically that line was just a slush fund. The next red flag was when the financing team refused to send me their terms sheet by email. Instead, they insisted on talking over the phone. Even then, the monthly fee they quoted me eighty cents per month too high. X called me to insist that what he had called the "out the door" price earlier was really just an estimate, and I replied that that's not what 'out the door price' means. He said he could still do the deal for the original out the door price, on two conditions. One, I had to leave him a stellar review, and two, we had to do the deal that day, at my house. I flat out refused on the first condition but was fine with the second one. I still wanted all the documents sent to my email before doing the deal, but X just ignored that and left the dealership without sending anything. Another red flag. When he arrived at my door, the monthly price his finance team quoted me was *still* the inflated one that was eighty cents per month over what it should have been. I started to get visibly annoyed, so X told them to email the terms to me, as I had insisted all along. I never received that email. Then we noticed the promised floor mats were missing. X said they weren't in stock at the moment, but should arrive in a few days, at which time they would deliver them to me. That was the final straw. I told X explicitly that I don't trust him to deliver those mats, in spite of the sheet of paper he showed me with a big "IOU" written on it--would you trust a hand scrawled "IOU" like that? Would they trust that from me? And so the deal fell apart. But not entirely! Even then, I was willing to wait and try again when our tempers had cooled. So I waited through the weekend and texted Monday morning asking again to see all the paperwork by email. No response until Tuesday, when the mats came in, and I got a text from a different sales manager saying to trust that the numbers are the same as agreed, and let's do the deal today. So, again, nothing by email. That's when I gave up. I ended up soliciting bids from all the other Hyundai dealerships in NJ, and I found one--Lester Glenn in Tom's River--that was completely straight with me, communicated entirely by email, was willing to send all docs by email in advance, undercut Route 1's price by about two and a half thousand dollars, and that threw in some extras (carpeted mats, first aid kit, cargo netting) for free too. Four days later, I had my new car for way cheaper, and with 0 aggravation. I recommend Lester Glenn most highly. Stay away from Route 1. read more

The worst service department around they can't fix my vehicle same problem 5 time rich the manager is the worst Hyundai corporate should shut this place down should shut this place down read more

the best car buying experience I ever had. from initial phone conversation to leaving the dealership with my new car, they were a pleasure to deal with. great price and no pressure. will Vargas and sales manager Mike were first class read more

Avoid Route 1 Hyundai at all costs. My wife was sold a car with a serious safety issue -- the engine would randomly shut off while driving, and during winter, it often wouldn't start at all. She was without a reliable vehicle for weeks. The dealership said they replaced the engine, but the same problem returned. Then they blamed the battery and charged her $400. Still didn't fix it. Later, they claimed it was a worn brake caliper and quoted $8,000 -- which makes zero sense for that kind of issue. When we said we didn't trust them to fix the car anymore, they responded with, "That's on you." This dealership has shown us nothing but poor service, inconsistent diagnoses, and outrageous pricing. We were even told there had been a buyback offer -- which they later took back. If you value safety, transparency, and honesty, stay far away from this place. read more

The sales rep initially scoffed when I said I was only there to see how one car looked like in person. Thankfully, he warmed up and was friendly enough (so that deserves an extra star), but I just didn't like the car I came to see. They asked for my driver's license when I explicitly said I was just there to look and I didn't even ask for a test drive, though I gave it anyway. Surely they did a soft credit check or whatever, but this is a warning to others who may be uncomfortable with that practice. read more

Failure to return calls in a timely manner (or at all). Failure to keep customer informed. I am talking about things related to Service Dept, not Sales. read more

Had a terrible service experience at this dealership and from my conversations with other customers it seems par for the course. I intended to drop the car off on Thursday and it took nearly an hour for someone just to take my keys and intake the vehicle. I was promised that the car would be ready by Friday evening but received no communication to that effect. The manager, John, that was supposed to be handling my vehicle was unresponsive through Friday, Saturday and Monday ignoring both texts and voice calls. It wasn't until after multiple calls to the dealership that I was told that the car was finished by a different team member. If you have any service needed for your Hyundai or Genesis I would highly recommend going elsewhere where the staff is better trained, more communicative, or ideally both read more

I have a 2019 Hyundai Tucson SE AWD with ~84k miles on it. I took it in in July because the car was intermittently stalling. They had the car for a month, was able to duplicate the issue but didn't know what was wrong since it wasn't throwing a code and wanted me to spend over $1000 to replace the crank position sensor when they could not guarantee that would fix the problem. Communication was very poor - my wife and I were constantly reaching out to them to try to get information about what was going on and we also had difficulty getting a loaner car while they looked at mine - took 2 or 3 tries to finally get one after they took one that was about to go out the door to someone else. Can not recommend this service department in good faith. read more

Service Center: Rude, slow, and unwilling to communicate. The two at the service center desk need to be re-trained on how to treat people, oh and to the tech I heard scream crying that I wouldn't get recommended work done by them. Maybe if you didn't overcharge EVERYTHING I would be inclined to give you business. Never again, I'd rather drive out of my way to go somewhere else. Don't bother responding, I'm not calling. read more

I took my car this last Friday, 12/27 for its scheduled routine 12.000 mile maintenance. We like to take the car there not only because we have some complimentary oil changes but because since they are a Hyundai dealership, we were trusting they would be the best place in which to trust our car, that they would know how to best take care of our car. It just so happens that they offer, after the maintenance, a complimentary wash. It had snowed about 5 days before we took it in, and we had been out to the country Christmas's Eve, 3 days before, so we noticed there was some bird poop on the roof of the car. After the offered complimentary car wash, when we took the car home we finally noticed the deep deep scratches that were left after cleaning. On Saturday I called the dealership, spoke to the attendant, she was helpful and said she had to make her manager aware. On Monday, the manager called me back. He said there had been bird poop on the roof when we took the car in. I agreed with him. He said it had settled into the paint (impossible in the 2-3 days only that it had been there, not enough time) and when the guys at the wash cleaned it off, wiped it off, there were some "light" scratching (you can see from the pictures the scratches are deep and created by repeated movements disregarding any care for the car). He ironically asked me which would I prefere, that they would have left the car dirty, the poop there, if I was the one who asked to have it cleaned. I asked him if it wasn't an option that they had been irresponsible in how to get it done, with complete negligence. His conclusion was they are not responsible for this damage, as it happened while they were trying to clean the car. My question is, how is that acceptable? How do you offer your client a service but care nothing about how it gets done or what happens during it? Now I'm left to find a shop to rectify the whole damage clearly inflicted during the dealership's process. read more

See all

the response I got from Hyundai is for everyone else's benefit to show they care about the customer. So who should I speak to about my concerns? I tried several times to resolve the issues I had with the dealership management and Corporate. The dealership management team lied about damages to my car that was 100% untrue but nothing was said to me until I reached out to BBB, deceitful to try to get an additional $4k down payment from me at signing and when I was going to walk away the finance person said on neverm so what was the extra 4k for to line the manager's pockets and so disrespectful to a very good customer. The manager made sure I didn't interact with my sales person when I went back to the dealership to get plates put on. What do you have to hide Jose?? And GM of dealership contacted me after filing BBB complaint and said he would get back to me upon returning from vacation. He instead blatantly lied when responding to the BBB complaint about severe damage to the car returned and which they told me about. They did not tell me that and salesperson and I looked over the car together before signing new lease Corporate act like they care but is a complete waste of time. They say after many conversations sorry we cannot get involved with anything that occurs at the dealership as they are privately owned. so who should I contact about everything that happened at th dealership. I will continue to voice my concerns about this dealership as I have never seen such underhanded things going on there which I had thought was a reputable business read more

This review is for the salesman, Jeff, who assisted us in leasing a vehicle for my grandparents. Yeah, we had to haggle a bit... I mean, they are in the business of making money... but, after bringing the price down to what was closer to our range, he was very patient and accommodating in the process. He became creative and allowed us to leave with a car for them--even making a house call for signatures and dropping off the vehicle. But, most of all he was very pleasant.. and made us feel at ease the entire time. And he was helpful with some questions post sale. Thanks, Jeff. read more

Dealership participates in the Costco Auto Program, which is supposed to offer direct, no-nonsense purchasing with discounts for its members with authorized salespeople. Dealership reached out to me and after I was able to find time to correspond, I found myself working unauthorized salespeople (which should've been the first red flag). In my case, over the course of the day the dealership confirmed the specific VIN/LOT ID vehicle I requested was available, then they ghosted me for an entire afternoon after I requested the specific, out-the-door (OTD) cost of the vehicle. I called back and was emailed a Costco price on a completely different vehicle (bait and switch). It wasn't even the OTD price - it simply reflected the Costco discount and none of the tax, title, fees, etc. are supposed to be reflected in OTD. Furthermore, the price did not reflect the "dealer discount" listed on their website. Even better, the vehicle I requested was suddenly missing from their website. As I discovered, the dealership engages in excessively deceptive marketing practices. For example they'll have 12 Santa Fe hybrids in stock, pretty evenly distributed between Blue, SEL, and Limited trim models. They will pick one or two vehicles within each trim (but not all) and "discount" them to catch your eye. They will list a "Deealer Discount" and separately will include "Available Specials". What they're actually doing is bunding ALL possible discounts (ie military, first responder, college graduate, etc. and actual dealer discount) into one "dealer discount" and pawning it off as a sales special even though the majority of buyers will not qualify for it (unless there are so many veteran first responders who just graduated from college and can afford a $40k vehicle?) Reported them to Costco who will hopefully remove them from the program. read more

Route 1 Hyundai - "Dealer Discount" listed separately actually includes all possible an optional discounts that could be applied to this vehicle - Car Dealers Near Me - Monmouth Juction, New Jersey

Everything you need to know about this place: while dropping my car off for service, there was only 1 guy working the service desk trying to do everything and apologizing for being understaffed (not his fault) and the owner was outside on his phone waiting for his mcdonalds delivery. Avoid this place at all costs. read more

If I could give zero I would. Long story short, I leased a 2023 Ioniq 6 which has now been back to this dealer 4 times for service. The 12 V battery that controls the computer does not charge properly which means I have come out to the car and it is DEAD. You can't even open the doors. The problem has happened 6 times and it has been towed to the dealer the other 4 times. Diagnosing and fixing issues - This dealer has not been able to figure out what is wrong with the car. In August I left the car for nearly a month (Aug 19- Sept 4). All they finally did this time was replace the battery with a bigger one. On Oct 10, this fixed failed. Keeping Customer Informed- During all the times the car was in their shop, the service department did not follow up with me to give me updates on the car. I had to call to get updates. Loaner Car- The loaner cars the talk about during the sales are non existent. (The service department told me that Hyundai took back all the loaners and they are waiting for the 2025. Hyundai corporate said this is not correct. My car has been in their shop 4 time for over 30 days cumulatively and in all these times, I could not get a loaner Call Back- Forget about calling back if the person you need to talk to is not available. Have asked to speak with Service Manager. He is always in a meeting and never calls back. I sent a letter to Hyundai Corporate and the dealership describing the issues I have been having. Corporate did reach out. Dealership has not. I have filed a Lemon Law case since they have not been able to fix the car. It is now in their shop for the final time. You would think that under these circumstances, they might extend themselves and get back to me with updates or finally get me loaner car. Not happening. I did find out they finally opened a tech service case with Corporate. You would have thought they would have done this earlier after the car was in for the same issue three times. Corporate, to their credit has been responsive and do provide feedback on the case I opened with them. Based on their actions to date, this dealership couldn't care less after they lease you a car. read more

Will never go back for service there again or ever recommend this dealership. After my car was already in the service bay the Service Writer clearly lied to my face insisting my 2017 Elantra Limited 2.0 only takes synthentic motor oil. I bought my car from Freehold Hyundai originally and at that time made it clear I did not want a vehicle that can only take synthentic oil. For the first 3 years I owned the car Freehold Hyundai and Burlington Hyundai (where I worked) did regular oil changes for 1/3 of the price of Rt 1 South Brunswick Hyundai. Then without telling me I would pay a fee for using my credit card or giving me the option to pay cash they just went ahead and charged me a fee for using my card. Freehold Hyundai does not do that. Not yet anyway. Just Poor customer relations at Rt 1 South Brunswick Hyundai. Steer clear. In talking to other Hyundai owners they had negative experiences with the service dept as well. read more

Where do I begin... an ABSOLUTE HORROR STORY. so to start, I inquired about an available Infiniti QX80 they had on their lot. They hounded me via text, email and call. I expressed that this wasn't a car we loved but for a good deal we would consider. We had a clean, low mileage Hyundai to trade in and wanted a bigger truck. We had cash for the balance. The car was listed at 49k (which is above the market cost for the mileage) but I told them we wanted to be $41k out the door - we had a car to trade in and the balance would be paid cash. The woman Angelica calls me back (and I have an email with my max price of 41k all in) says they would take our car for a value of 17k and we can pay the remainder to hit the 41k mark. So I said okay, if that is the offer I'll have you speak to my husband. She then has another sales guy Mike call us back. We go over the deal again, he says yes. My husband said okay I want to make sure the car is clean and this is the deal before we drive over an hour with 2 babies. He calls us back said nope all is good, you're in for $41k all in. So we drive all the way there, the car smelt of cigarettes and needed breaks but my husband said he could fix it. So we offer them 40k all in due to the need to clean and fix the brake pads. They come back and say deal. We go to give the keys for our car (17k value) and the balance was a wire cash transfer. Only to find out... these frauds thought we would give them our car for 17k and a check for 40,0000!!!! Are you kidding me? The car was listed for 49k and you idiots actually thought we would give you 57k for a car? Not only is that insane for a use Infiniti truck, it's 8k over the asking price. Unfreaking real! Who in their right mind would pay above asking for a car anywhere, let alone Hyundai?? We go to the manager, Emanuel, who was VERY VERY rude, and treated me as a woman with straight disrespect. He was not only rude to me, he demeaned me with his comments and attitude. It was apparent he has ZERO respect for women and is clearly sexist. I asked him for his name he refused to say, he hid his name, and threaten to call the police and said he wouldn't speak to me. But I went on the website and found his name and photo listed. This was all because he was frustrated that him and his sales team are incompetent, unprofessional, and not experienced what so ever. In addition, don't speak to Angelica and Mike, they don't know how to do their job properly and give false information along with their supervisor that I speak of above. Aside from their idiotic ability to do their job correctly, they took our wire transfer/ then after they realized they said the wrong information to us, and the manager didn't care, they went to send our cash wire back to us and refused to refund the $25 it cost us to initiate the transfer they messed up on!!! So we spent 2 hours back and forth, brought two babies with us, spent gas, put miles on our car and spent $25 for their incompetence. DO NOT GO HERE!! They're crooked, lie and will try to steal your money. Who the hell would pay $8k above the value for a car?? Are they insane. I hope this place shuts down, they don't deserve to get any business. They're crooks. I have videos of how they treated my family, and proof of all emails they told me one thing yet didn't do as they said. I'd be happy to share - and plan to post them widely. Beware of this place. They also don't wear masks, see photos. No mask, or under the nose. Not taking covid protocol seriously. These are also the two men who were very rude and wouldn't acknowledge what them and their team did, having us drive there for a deal they didn't honor. read more

Route 1 Hyundai - Said 41k all in! They new our all in price. Manager acted dumb? Unreal. - Car Dealers Near Me - Monmouth Juction, New Jersey

See all

Hyundai south brunswick is cheating. Check the math before you buy cars. If you do not know the math go to calculator.net/ auto loan, put all the numbers and see how much he is cheating read more

At the end of a recall and maintenance service, I asked for my invoice and inspection report. I was told they would be emailed to me by end of day, with a call from the service advisor to confirm I received it. The email and call never came. The next day, I called Route 1 Hyundai service to ask again for my invoice and inspection report. The person on the line took my name and number, said their computers were down and that I would receive and email and a call to confirm as soon as possible. Again, the email and call never came. I finally had to drive back to Route 1 Hyundai and speak to Will, the Parts & Service Director, to press the issue. After hearing about the run-around I was given, he explained, "With everything going on, we don't have time." Not enough time to send an invoice and report that took him 30 seconds to print? And what, he thinks I had the time to drive back just for proof that my car was inspected and found safe to drive? Route 1 Hyundai: apparently for customers, "we don't have time." 2 stars only because I finally have proof that they actually performed the recall service and inspection. I'll find the time to find a new dealership. read more

SCAM ALERT! Do not waste your time coming here. We made an appointment to see a specific car at a specific time and drove an hour to get there. When we got there, they said the car we were supposed to see "wasn't ready for sale" yet, but they just so happen to have the same make and model with more than twice the mileage for an additional $3,000.00. Classic bait and switch tactic, which is actually very illegal. We will be filing a complaint with the Better Business Bureau. read more

The manager needs to learn how to treat customers. The salesman was very nice and friendly, but the manager treated the customer like an idiot. I negotiated with the salesman, and the salesman tried to offer a good deal, but somehow the manager didn't like it and told me to leave right away if I didn't like the price they offered. The price they offered was over $10000 from MSRP so me and the salesman negotiating well, but I got offended by the rude manager, so I left right away. The manager is not qualified to be in the manager position. read more

This location must be cursed, first It was Brad Benson Hyundai and his shop of horrors and then DCH took up Benson's unprofessional mantle and now apparently a new owner is out to put Hyundai out of their misery. Went in for a look, told them it would be cash deal and they literally would not continue the discussion until they ran my credit. Did I just parachute in from Moron, Missouri? Bye Bye fellas, do yourself a favor and send those ties out to the cleaners. Schmucks. read more

I hate buying cars. Some people enjoy the gaming of negotiation, chase and pursuit or whatever shenanigans that involve with buying cars. For me, I just want to buy a car. I want to buy a car and I don't want to sit in a dealership for hours and hours and hours. I want to buy a car without feeling like everyone is out to get me. I want to buy a car without getting tossed around from people to people. I want to buy a car without people blocking my way out the door with phrases like "give me a price that's going to make you take this car home today" I want to buy a car at a place where every answer to your question is "we should talk in person" I want to buy a car from a salesperson who doesn't treat me like an idiot (such as answering my question of what's the price with with "it's only $450/month" or something) I want to buy a car from a place where the price doesn't magically go up by $3k when you get there. That's where Hanna from South Brunswick Hyundai came in. I was exhausted. I was tired. I just wanted to buy a car. I asked her, if you can give me a new Elantra SEL with a convenience package for this price out the door, I will come pick it up tomorrow. I don't care what you make on doc fee or what you get from the finance companies give, but if we can agree on an out the door price over the phone, I will come tomorrow to just sign and drive. If it's cheaper for me to come with a check for the out the door price, I will do it (it wasn't). If you can give me 1.9% financing and give me the financing incentive that's great (this is what I did). If you can give me some outrageously expensive financing but knock even more price off, that's great too (they didn't have this option) since I will just pay it off tomorrow. 24 hours later, after spending less than an hour at the dealer, I was out the door with my new car for the out the door price we agreed to. read more

Route 1 Hyundai - Car Dealers Near Me - Monmouth Juction, New Jersey

Pleasant and courteous but they seem to be short staffed and overworked in the service department, which results in very uneven experiences.

I purchased a 2018 Hyundai Tucson Sport from this dealer in 2021, noting due the chip shortage I was forced to go much further away nearly 65-miles in one direction. I got $12,500 for a down payment after a jackass totaled my other car. ugh! In early 2023 the engine began to have 'limp-mode' problems the flashing engine light would come on and the car would reduce power and speed. Since then I have had oil consumption test done at my local mechanic and the answer is nearly every 500 miles i am pouring oil in and the engine is misfiring. Once done the code clears and appears nothing is wrong until it happens again. I called the dealer service department of Hell, they stated to bring the vehicle in when code is on, that means a 65-mile towing and return trip for the driver, at a base cost of $849, but since its oil leaking problem an EPA problem the cost raises to $3,900 (its crazy) and then a 3-hour diagnostic testing at a rate $250; plus they determine its not "directly" an engine issue rather a censor or some other BS, then I can either have the work done at cost + labor and storage fee ($200 a day) and then have it towed back home... Which means I would need to buy a new engine and have the extensive labor to replace it at a cost of $9,000. The sales group out front not bad but the owner/ service area horrendous inept! By the way I spend each month of $200 for oil changes/ quarts of oil and flushes/ with a car payment, thanks Route 1 for the stress. As for the number folks - to attempt the major fix, my local mechanic can't even do it its back to the dealer and to pay: $3900 The one way tow (with EPA hazard) $1500 A before and after diagnostic test (before and after) $4700 1 New Engine $5500 Labor - (185 per hour and 30-hour bay time) $2000 - Storage fee ($200 per day - 10-days though if parts not available could extend to 60 days max) THAT could be and extra $12,000 *and there could other "things" that could go wrong was advise to have an extra $3,000 on hand... and I still owe $13000 on it... AVOID THIS PLACE! read more

Route 1 Hyundai - This a video captured photo of a flashing engine light that means car is in "limp mode" - Car Dealers Near Me - Monmouth Juction, New Jersey

I had a terrible experience when I came in to test drive an Ioniq 5. The test drive was very short and the sales person didn't talk about the car at all. When we sat down to talk numbers, I said I were going to pay cash and he told me there was a good lease deal right now. When I asked what the lease deal was, he told me to check the website. I decided to go with another car which worked out because he didn't take my contact information and didn't give me his card if I had any questions. read more

brad benson first bought 2 salesmen make u wish for quick equitable purchase they exhaust you mentally over paid not get what you want hyundai product is v reliable one of best paint in industy-10 year warranty but under the gun bickering ripping all off nothing written is true go to another dealer read more

Worse Car Buying Experience Ever Tried to scam me three times. First by adding an almost $3,000 fee onto the price of the car when I had called multiple times before arriving to confirm the only added fee to the price of the car is a $600 dealer fee (I drove two hours to get to this dealership). Secondly, they tried to charge me a $500 dmv fee which seems really excessive (I'm from NY and we don't charge such high dmv fees here). When I told them I'd go to the DMV myself to register the car, they lied to me by telling me that wasn't allowed! Finally, the finance manager "accidentally" added an extra $1,000 onto the price of my loan! If I hadn't stopped to do the math, I'd have ended up paying an extra $1,000 for the car. They told me they were going to put the temp registration in the window- it wasn't until I got home that I realized that it wasn't there. Sales associate ignored my communication to send it to me. They kept pressuring me to purchase warranties, and gap insurance. When you tell them no, they then have someone else come into the room to pressure you to purchase these things. Gap insurance can be important for some people, but the price they are asking for it is outrageous. It also wasn't important to me because I had put down such a high downpayment,I told them no three times and they keep persisting. Very uncomfortable experience all around. If I wasn't in such an urgent situation where I needed to purchase a car immediately, I would have walked out. I'd rather pay more for a car from a dealership that is honest than pay less at a place that is underhanded. Edit: I haven't even had the car for one week and the service light has already come on meaning the car hadn't even been serviced before I purchased it!! Edit 2: they also didn't bother to clean the car because I found an Oreo cookie and other litter between the seats. read more

UPDATE: Received an email from Jose Calderon as the person taking over the sale and he conveyed to me the deal I had agreed to with Ann Marie was not being honored. He read the notes and he confirmed the notes say $1k over MSRP. This is the same person who had told me the car was going to be sold for 5-6k over MSRP. Needless to say, I told him his dealership was not honoring what they agreed to. I told him I would never buy a from him or his dealership. He then told me the agreed to deal was for another vehicle, which is not true at all. I told him someone is lying and my email communication does not support what he is saying. They play too many games and will do and say anything to have you go in and take advantage. Check the rating and reviews before going there, they will lie, even put it in writing and back out because they will take advantage of someone else. I submitted a quote with all my information for a Hyundai Hybrid Blue thru the Hyundai USA website on 10/20/21. I received an email asking I contact them regarding the vehicle I was looking for. In speaking with them, I was told I needed to come in to get information. I explained I already own a Tucson Hybrid Blue and was looking for another one. They went ahead and told me the vehicle is in transit and the vehicle would be sold for at least $5,000 above MSRP. I explained I am looking for a Tucson at the same cost I bought my other one a month earlier. I send them my bill of sale to prove it and I received a call back telling me what they could do. I agreed and offered to proceed and put a deposit down. So today 10/22, I received a text message asking to come in to test drive the vehicle, obviously they did not listen when I told them I have a 2022 Tucson Hybrid already. So I called after my reply to them and told the lady I was ready. Once they realized I was serious, they have not answered or responded. They answered the phone and told me she was on break and she will call me shortly. It's 5 hours later and nothing. One thing I will not do is take a ride an hour away to be told the vehicle is not available and there is a line of people waiting. So with that said, regardless of needs, I will never go to the dealership and I recommend you call them, be up front and decide based on your experience. I can prove all of this information. I also have the email trail as well. read more

First let me start by saying that this service department of Hyundai should be ashamed of themselves. I went to get my free oil change which came with the purchase of my new car, and I was handed a bill for $100. I asked why I was paying for a free oil change and they responded that the air and cabin filter needed to be changed. I never asked them to do anything except the free oil change. I paid them but I really felt taken advantage of and know they did this because I am a woman. I will be going to the BBB and other avenues to make sure that other woman do not get taken advantage of like I did. read more

Route 1 Hyundai - This is how much they charge for a free oil change, criminal!!! - Car Dealers Near Me - Monmouth Juction, New Jersey

Have only good things to say about the service department, which has taken outstanding care of my Elantra Limited in the year plus I've owned it. The staff has been clear about the work that will be done and they have been accommodating with appointment times. A special shout out to George, whose extra effort smoothed over a potentially tricky situation. He was clearly interested in helping, not doing it just because it's his job. read more

I purchased a car here and was very happy with my sales person, Johnny Daniels. However, the management has been unresponsive since my purchase, failing to fulfill promises made. I have contacted the owner, the customer service manager and the sales manager and all have refused to respond. While I was there, due to multiple problems in purchasing my car, they offered to buy me dinner with my salesman and I was told I would be reimbursed. That was the beginning of March. To date, after multiple e-mails, phone calls and voicemails I have still not been reimbursed for almost $100. The lack of response is almost more upsetting than the money owed and is a clear indicator of the kind of business they run. read more