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    Just Breathe Home Services

    4.4 (7 reviews)
    Open Open 24 hours

    Services - Just Breathe Home Services

    HVAC system maintenance

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    Arce Heating and AC

    Arce Heating and AC

    4.3
    (22 reviews)

    As a customer of ARCE Heating and AC since 2018 who has invested thousands of dollars in their…read moreservices, I feel obligated to warn others about their unprofessional conduct and disregard for customer commitments. After years of them persistently promoting their maintenance plan, we finally signed up last year, believing it would ensure priority service and regular system care. How wrong we were. ARCE cancelled my long-scheduled maintenance appointment with just 24 hours' notice, citing a need to prioritize emergency no-AC calls. This cancellation came despite the appointment being made 6 weeks in advance and my having adjusted my work schedule to accommodate it. When I offered to reschedule to the following week - though inconvenient - they insisted they could only schedule during July 4th week, knowing I had already informed them I would be out of town. I was surprised by their inflexibility and unwillingness to work with my schedule, even when I tried to be accommodating. What's particularly frustrating is that regular maintenance is essential for preventing AC failures during peak summer months. By pushing my maintenance appointment to July, they're essentially creating a situation where my system could potentially fail during the hottest part of the year - exactly when emergency service would be most difficult to obtain. One can't help but wonder if this is intentional, as emergency repairs are far more profitable than routine maintenance. If they consistently prioritize emergency calls over their maintenance plan customers, why even offer a maintenance plan? The professionalism of their Operations Manager, Jacqueline, was very disappointing. She failed to call as promised, leaving me waiting for hours throughout the day. When a response finally came, it was just a dismissive text. After questioning when I would receive a call, I was told they were too busy and their only solution was to cancel my prepaid maintenance membership and issue a refund if I couldn't accommodate their last-minute schedule change. The refusal to even have a phone conversation about the situation insinuated that I, as a long-term customer, wasn't even worth a few minutes of their time for a proper discussion - even if the outcome wouldn't have changed. Talking to your customers is typically a basic professional courtesy. For anyone considering ARCE's services: be aware that scheduled maintenance appointments apparently mean nothing to them, and they'll cancel with minimal notice regardless of your schedule or loyalty as a customer. Save yourself the frustration and find a company that actually values their customers' time and honors their commitments. Update: In response to the business owner's reply: I want to make it clear that at no point was I "combative." I remained respectful throughout my communications, even when faced with last-minute cancellations and a refusal to even discuss other options than the one option they provided. Regarding their mention of "privacy boundaries," I have not violated any laws by sharing text message correspondence. In South Carolina, it is entirely legal to share written communications I was part of--particularly when done to clarify facts and protect against misleading claims. I shared these messages to provide transparency and defend myself from the company's attempt to discredit my experience. The fact that they responded with veiled legal threats instead of accountability is deeply disappointing and says more about their customer service than anything else. Any further threats from this company will result in me escalating the matter as well.

    Charli came out on time, was professional, and did a thorough maintenance check on my system. He…read moreexplained everything clearly and made sure everything was running properly before he left. I appreciate the honest and friendly service.

    360 Hvac

    360 Hvac

    5.0
    (1 review)

    My family was without A/C from July 20th until August 5th, 2021! In South Carolina no less! We have…read morea home warranty company that was supposed to be handling the repair and they pretty much abandoned the job. (and YES, that home warranty repair company will be getting a much different type of review once I finish with this one!) Enter David and the 360 HVAC company in Rock Hill. Not only did he get the A/C back on right away (God bless you!) but he was so informative, helpful, and FAIR. Frankly he probably could have charged us quite a bit more as we were desperate, but he never took advantage of that situation. He was honorable, knowledgeable, responsible, and TRUSTWORTHY. Did great work! We now have an HVAC go-to contractor. I'm in my mid 50's and have dealt with my fair share of repairmen and contractors---and when you find someone THIS GOOD you want to shout it from the rooftops! Thank you so much David for all of your help, hard work, and honesty. One in a million and I highly recommend!

    From the owner: Established in 2017…read more In winter of 2017, Brandon Guffey with 360 LLC and David Matthews with Matthews Heating and Air joined together to form 360 HVAC. While the business marketing has only began In 2019 due to the solid reputation that David has always held with 20 years of experience with existing clientele. Combing the Matthews small town feel and the marketing behind 360 divisions, 360 HVAC is the newest addition to the 360 family. In January of 2019, 360 brought in a new president, Casey Cook, to work directly with David with expanding the HVAC division.

    Just Breathe Home Services - hvac - Updated June 2026

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