I needed fast service to address a clogged dryer duct that was causing my dryer to malfunction and…read moreleaving me unable to do laundry. After calling a few other companies and being given at least a one-week wait, Pristine responded quickly, got me on the schedule, and had everything resolved within two days. I'm very satisfied with the service and would definitely recommend them.

My home has eleven AC vents and is a one floor home. I scheduled Pristine Air Duct Cleaning to…read morehave the ducts cleaned. I did not ask for an estimate and it was not offered either. They were considerate of the home, which is in disarray due to mold mitigation. I was very surprised when the bill for their services was $1,000, but I had not asked so that is on me. I had previously looked online at what other companies charged. I was told I needed a new box for the AC at the cost of $1995. Early evening I realized that cold air was coming out of only two of the vents and the house was warming up. I had to call Pristine to have someone come out and open up the eight or nine vents that had been left closed. The service person who came was very efficient and polite.

As a customer of ARCE Heating and AC since 2018 who has invested thousands of dollars in their…read moreservices, I feel obligated to warn others about their unprofessional conduct and disregard for customer commitments. After years of them persistently promoting their maintenance plan, we finally signed up last year, believing it would ensure priority service and regular system care. How wrong we were. ARCE cancelled my long-scheduled maintenance appointment with just 24 hours' notice, citing a need to prioritize emergency no-AC calls. This cancellation came despite the appointment being made 6 weeks in advance and my having adjusted my work schedule to accommodate it. When I offered to reschedule to the following week - though inconvenient - they insisted they could only schedule during July 4th week, knowing I had already informed them I would be out of town. I was surprised by their inflexibility and unwillingness to work with my schedule, even when I tried to be accommodating. What's particularly frustrating is that regular maintenance is essential for preventing AC failures during peak summer months. By pushing my maintenance appointment to July, they're essentially creating a situation where my system could potentially fail during the hottest part of the year - exactly when emergency service would be most difficult to obtain. One can't help but wonder if this is intentional, as emergency repairs are far more profitable than routine maintenance. If they consistently prioritize emergency calls over their maintenance plan customers, why even offer a maintenance plan? The professionalism of their Operations Manager, Jacqueline, was very disappointing. She failed to call as promised, leaving me waiting for hours throughout the day. When a response finally came, it was just a dismissive text. After questioning when I would receive a call, I was told they were too busy and their only solution was to cancel my prepaid maintenance membership and issue a refund if I couldn't accommodate their last-minute schedule change. The refusal to even have a phone conversation about the situation insinuated that I, as a long-term customer, wasn't even worth a few minutes of their time for a proper discussion - even if the outcome wouldn't have changed. Talking to your customers is typically a basic professional courtesy. For anyone considering ARCE's services: be aware that scheduled maintenance appointments apparently mean nothing to them, and they'll cancel with minimal notice regardless of your schedule or loyalty as a customer. Save yourself the frustration and find a company that actually values their customers' time and honors their commitments. Update: In response to the business owner's reply: I want to make it clear that at no point was I "combative." I remained respectful throughout my communications, even when faced with last-minute cancellations and a refusal to even discuss other options than the one option they provided. Regarding their mention of "privacy boundaries," I have not violated any laws by sharing text message correspondence. In South Carolina, it is entirely legal to share written communications I was part of--particularly when done to clarify facts and protect against misleading claims. I shared these messages to provide transparency and defend myself from the company's attempt to discredit my experience. The fact that they responded with veiled legal threats instead of accountability is deeply disappointing and says more about their customer service than anything else. Any further threats from this company will result in me escalating the matter as well.

Charli came out on time, was professional, and did a thorough maintenance check on my system. He…read moreexplained everything clearly and made sure everything was running properly before he left. I appreciate the honest and friendly service.

I recently reached out to COIT for a couch (apolostry) cleaning. The appointment scheduling was…read moreeasy and the customer service representative was very friendly and informative about the process. On the day of the cleaning the team called 30 minutes prior to their arrival time letting me know they were on their way. Upon arrival let looked at the furniture, began their setup and cleaned the couch under 2 hours. The couch looked amazing, almost brand new, after the cleaning. I would definitely recommend COIT for this service. And, I would like to give a shout out to Mark Balen and his partner Manny. They were very professional and again did an amazing job!

I was super disappointed that I was told on the phone that they could get the stains out of my rug…read moreand they came out and didn't know what kind of rug it was and didn't get the stains out, and left my rug, soaking wet. I called them and I'm still waiting on a call back that was three days ago. And charged me $240

Lee of Duct Pros was so efficient and thorough to get our air duct cleaned. Strongly recommend Duct…read morePros. Alice

From the owner: Keeping your air ducts cleaned should be a priority. Dirty ducts can cause allergies and other…read moreissues. Can about our special air duct and dryer vent cleaning 704-670-4544 Call about our 299 special

I had a great experience with Genie Air Duct Cleaning. I initially submitted a request for chimney…read morecleaning, and although we ultimately didn't move forward with the service (the chimney requires repairs first, so cleaning wouldn't make sense yet), everything was explained clearly and thoroughly. I really appreciated the honesty and never once felt like I was being "sold" something. I also reached out about potentially scheduling a dryer vent cleaning with the chimney service. After taking a look, Elad confirmed that the dryer only has a short vent directly near the wall, allowing it to vent easily--so there was no need for service at this time. Overall, I truly appreciated Elad's honesty, professionalism, and kindness. I would absolutely recommend their services. 5 stars!

They made an appointment a week in advance. They came through my gate and never showed up at my…read moredoor.I took a day off and waited 2 hours from them. When I asked them what happened they said sorry for the inconvenience and to let them know if they can help in the future

I received a call from one of the owners. He was not only apologetic and accepted responsibility,…read morebut he made it right! I will be utilizing their services in the future. I was very impressed with the tone and sincerety of the call.

We called GSM to repair our AC unit. The technician replaced a $15.00 capacitor in the condenser…read morethen charged us $460. He told us not to install a filter in the hallway return duct. I would never recommend them to anyone in the future !!!

I was incredibly pleased with the work done by Andrew and his team. They cleaned all our air ducts…read moreand dryer vent. They were courteous, professional and clean. I could not believe all the build up in my dryer vent!! They even discovered a problem in one of my ducts in our crawl space that a previous company could not. That could have been a serious issue if not fixed and they were able to fix it at no extra cost. Before and after pictures of several areas really hilighted how much of a difference their service made. I highly recommend them.

I called Ductz to come and clean out my dryer vent. From the time I called and spoke with Andrew I…read morefelt as though I was in good hands. Andrew was very knowledgeable and explained how the process would work. Andrew and his crew showed up less than 24 hours due to a cancellation in their schedule and went to work. I spoke with Andrew during the appointment and his guys were quick and efficient. I learned a good bit and am glad I know a good, reputable company in the area for future work. I would highly recommend Ductz to anyone in the LKN area.