I had a very disappointing experience at this donut shop. Not once, but twice!
On my first visit, the staff (a group of teenagers) were leaning on the counter in the kitchen area, completely absorbed in their phones. When I walked in, there was no greeting. Just a grunt and blank stares. It felt like I was inconveniencing them by simply being there. The lack of basic customer service was immediately off-putting.
I decided to give the place another chance, but the second visit was just as bad, if not worse. There was a BOGO free promotion advertised, but it wasn't clearly explained. When I ordered three donuts, the employee helping me didn't bother to mention the deal. When I asked about it, she visibly rolled her eyes and acted annoyed that I didn't understand the sign. I even overheard her mutter something insulting under her breath, which was completely unacceptable.
Customer service shouldn't feel hostile or dismissive. The owner seriously needs to invest time in training their staff on basic professionalism, courtesy, and communication. Needless to say I won't be returning. read more