1. Just Puppies

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    Laurel, MD

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    Just Puppies

    2.3 (15 reviews)

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    8 years ago

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    19 years ago

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    7 years ago

    I've know the owner for years and I love the supply of puppies. It is very smart to have a place to get to know each breed befor you buy.

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    17 years ago

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    PetSmart

    PetSmart

    (64 reviews)

    Been coming here for awhile. With two cats over the years. This Petsmart has the best service…read more Dedicated to helping with your needs for your animal. Everyone is so pleasant. And my Cat Came out lovely with a bath and nail clipping. Thanks again

    I've been going to this PetSmart for several years. The customer service has been up and down, but…read moremore recently, it's been down. I always sort my wet food cans by flavor so the cashier can more easily scan the cans. A previous cashier (who provided good customer service) once thanked me for that. Some cashiers then just place the cans into the bag, keeping them relatively orderly, whereas increasingly, I've gotten cashiers who just toss them into the bag in a big "mess." Not the biggest deal in the world, but it's annoying. How hard is it to just place the cans in the bag? The cashier I ran into yesterday was....not great at customer service. I definitely felt like it was an inconvenience that I was even there. She of course tossed all those cans into the bag, which I had to ask for in the first place. She gets the prize for roughest tossing. I had a coupon for one of the items. When I got out to my car, I discovered the coupon didn't take. I went back in to tell her and I was met with an attitude. She pulled the coupon back out and got her manager. He seemed annoyed by the whole thing as well. He immediately accused her of giving me the coupon back, asking her something like, "Why does she have it?" I didn't, she did. But obviously I would want it back if it didn't take. The manager did honor the coupon, which I appreciated, but there was a rough attitude there. No wonder the cashier was rude as well? I left feeling really uncomfortable, and don't plan on returning any time soon. (I also left feeling slightly concerned about any animals in their care. If that's how they treat a human who can leave reviews, how do they treat animals without voices? Hopefully they like the animals better than the annoying human customers.)

    Petco

    Petco

    (28 reviews)

    I can't put my finger on it here, but I feel like this was a supermarket prior to it becoming a…read morePetco. It is, by far, the oddest one I have been in. I honestly felt like there was extra walking to enter this location. I usually try to not come to one of these locations unless I really have to. But with the last litter box purchase it seems that the only place that is a brick and mortar store is a Petco, unless I go the route of online shopping. It has been hit and miss when showing up to a location in hopes to finding items for the litter box. Sometimes they have the items, but other times I have to travel further or order online. Walking in here, I didn't have high hope because of that. I was in luck this day, the item I needed was in stock and I was able to grab it and go. Well, go at a leisurely pace that is. When I got up front I was met with a lackluster employee who could have cared less if I was in the store or not.

    I went to this location last night. Saw two other customers walk in it was 6:58pm. They close at…read more7pm, I would be annoyed too if someone came in right before close, but other places I've been have been nice about it. The employee at the front let them in, but not me when I asked if I could get just one item. He just said "we are closed" I saw FOUR other people shopping in the back by the dog section. I just needed a bowl for my fish, would have taken me 1 minute or less than that AND they would have gotten $$$ from me. Well now my fish is DEAD. Enjoy a picture of my dead pet, Petco doesn't care about your pets.

    Pet Barn

    Pet Barn

    (41 reviews)

    The clerks here are well-informed and friendly…read more To those complaining about the price of the items - stock seems to support local / domestic businesses. The brands stocked are reputable and not priced unreasonably for the consistent high quality that you will be receiving with many of these items. I would rather buy a cat bowl from a place with pet health in mind, which will account for the needs of the cat, rather than some random piece of plastic/potential lead infected made in China crap that may give my cat acne or make them sick. Your pet's health is worth it. On one occasion I entered the store, I overheard a clerk mention they weren't pleased with how a company responded to a cat getting sick to their product; so they removed it from their shelves. To me, this clearly shows they care about the well-being of the customers' pets! The food here ranges to accommodate all manner of diets. Raw/cooked, low processed, small-batch, locally/domestically owned business - high protein, low carb dry kibble - or a myriad of wet can varieties and brands to pick from. They sometimes provide free samples, which helps in trying new items for your furry friends when the price point can be steep.

    Atrocious customer service. The way I was treated by a manager with whom I'd previously had…read morenumerous pleasant encounters was shocking. It was not the return policy I took issue with (just a cheap, $10 item) it was her accusatory delivery and sudden coldness. I've since learned that this is a reputation the store has, which wasn't surprising. Will now be using another local option where the staff behaves with consistency, and the owner is lovely.

    AmericanK9 - Bed Bug Inspection

    AmericanK9

    (2 reviews)

    I paid $80 for a consultation on Saturday, 28 July 2018 at 4:30pm. I was contacted that day by the…read moreAmerican K9 staff to cancel the appointment due to an emergency with one of their dogs, and was assured they would reach out to reschedule ASAP. They never reached out. Since then, I have contacted them at least monthly through text and called at least monthly and never get a response. The last time I called and texted, on 4 November, I was assured they would be sending me a check through the mail. This has never arrived. It should not take 5 months to reschedule an appointment or send me a refund. I can't speak to how they are as trainers since I never had the opportunity to actually meet them, but how they have treated me in the past 5 months does not bode well for their professionalism.

    Charlie has done a COMPLETE 180! Backround on Charlie…read more(Lab/Shepard Mix): Rescued prior to even reaching 8 weeks by Last Chance Animal Rescue out of Waldorf, MD. Charlie was neutered and up for adoption at 8 weeks old. The first time he was able to be adopted, we fell in love. Fast forward to 4 months old, we started to see a significant change in Charlie's behavior for the worse. What used to be what we thought was puppy play, quickly turned into to aggression and stubbornness. Examples include: "NO" not working, aggressive barking, jumping on anyone and everyone, ignoring not working, kenneling just aided in his disobedience, trying to smell everything on walks, terrified of other dogs. One thing Charlie didn't struggle with was his love for people. After talking to multiple different people and reading multiple different things, Charlie was headed down a dark road with his rebellion. Thank goodness we decided to try a Dog Trainer! We were recommended American K9 and are so thankful we were. Charlie is 110% a better dog! In the chance he does something he isn't supposed too, we either say "NO" and he stops or we can choose to put him in timeout, which also works! Without yelling, or getting aggravated. We can also take him on a walk and only hold the leash with 2 fingers, because he does not pull. Charlie had horrible anxiety due to being the "runt" of the pack. Krys went above and beyond helping him with that & being patient. Overall EXTREMELY Satisfied!!!! Very Personal! If you are thinking about a dog trainer I say Krys is the one!! Highly recommend!

    Just Puppies - petstore - Updated September 2026

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