Just For Pets is amazing! I got my cockatiel, Cheeks, there and the service was exceptional…read more Everybody who works there is so kind. I also love the fact that they hand raise the baby birds so that they are calm and tame when they grow up. Every time I go to take Cheeks to get food, I always bring him so that he can see the other birds. I feel like it is a great way to bond with your bird and learn more about him/her. I will 100% recommend to someone who is torn between a new pet or new store to go to.

Didn't have what I was looking for. I was looking for a Hahn's Macaw or a Conure. They don't have…read moreexotic birds

I personally wanted to leave a review because of the customer service we got by this lady named…read moreAnna. She was really helpful with getting us get fish while the store seemed very understaffed. Super knowledgeable about the aquatics & probably the best customer service in a retail store that I've gotten in years. In addition to Anna being so helpful while other customers were impatient... and vocalizing that.. - the fish themselves all looked healthy in the tanks & well taken care of. Thanks again Anna!

I have been going to this branch for more than 2 years and now all of a sudden one of the employee…read morein that location was trying to make some extra money by asking 20$ more just to take good care of my dog. When I take it for grooming. Petco needs to hire more professionals and not side money hustlers. This is so disrespectful for the pet lovers in the neighborhood. This is not tolerated. I'm the community head of the Burtonsville and k will make sure all of the members in the community go to a different branch and not go there anymore. There used to be nice folks there before and I don't know what happened. The employee name as she mentioned was DANI. Please PETCO kindly take action on this asap. Thanks...

Visited here for the first time recently and highly recommend!…read more They have a wide selection of treats, food and d toys for your furbabies! They also have a bathing station if you are in need of space for big dogs. The lady working up front was also super friendly! She had her dogs with her and we talked briefly. The prices are hit or miss. I would recommend looking up the prices and comparing before you purchase. For example, one of our cat's favorite banana toy is reaching its end so wanted to get a new one. Here it was $11.99 compared to $7.99 on Amazon. However other toys were better, the Kong avocato i purchased was $5.99 when it was higher elsewhere.

Great place to do a self wash for your dog. They supply shampoo and towels. The setup makes it easy…read moreto reach them and the water pressure and temperature was perfect. The cost was $15 but if you buy something you get $5 off.

Want to give a heartfelt shoutout to the amazing team here. All the staff are wonderful. And…read moremanager Nina is a real sweetheart. My dog loves her. We come here a lot. My dog is old and has trouble eating. I really appreciate them helping us. Thanks so much.

I have never had an encounter as badly as the one I had today. A few weeks ago, I went in for the…read morefirst time with Princess Leia, my new Shih Poo. Although I was a bit taken aback by the expensive prices, I went ahead and purchased two packages of treats for my dog. One of them was a package of bully sticks, but they made my dog throw up everything she had eaten that day. I no longer had the receipt, but figured that since it was a boutique pet store, they would certainly let me exchange the package for something else. I walked in and nicely asked if I could exchange the package because they were making my dog sick. Very angrily, the guy working there said, "If you don't have a receipt or an account here, I can't do anything to help you." I was pretty taken aback by the attitude and the answer. As I turned to walk out, he said, "Fine, I'll do it. You can exchange it." I found a couple of things to exchange it for and as I brought it up to the counter, I said that maybe I signed up for an account last time I was there because I seem to remember giving them my phone number. He then punched the palm of his hand with his fist! What the heck!? I then laid my original purchase and what I had chosen to exchange on the counter and said, "You seem like a really angry person, so I'm just going to lay these here and leave for good." Not only have they lost a customer, I will be preaching from the rafters that it is not a good place to go. I actually felt unsafe with this individual near me. Also, even Kohl's lets you exchange something without a receipt and even without tags (these treats at least still had a UPC on it) but a boutique store that charges a lot more than most pet stores won't? Not a good look.

I have gotten two healthy dogs that have lived longer than 10 years from his store…read more 1. Let's say the police or aspca shuts down a Maryland puppy mill they find in the area and the pound or shelters are FULL and will euthanize any new animals they receive. (including puppies) INSTEAD... Just puppies purchases them gives them veterinary care and ensures their health to give puppies a better chance...HYPOTHETICALLY SPEAKING... then maybe all the assumptions and accusations about puppies coming from the mills are true. BUT I don't see how this business is the villain because where there is demand there will eventually be supply. If someone is a breeder full time and they sell puppies and make a living off of it they are somehow better than a business (freestanding store) that does the same? If you don't want tp support this business then, well, don't! but don't write crappy reviews if you don't have your facts in order because then YOU BECOME the hypocrite because you never received services from this business. ****Health guarantee was great, two healthy dogs, great caring staff who were sad and happy to see me adopt my puppy. Customer loyalty discounts are applicable and yes, puppies that that haven't been house trained or bathed for the first time are very very stinky! ALL animals have body odor even HUMANS!

Back in the day my friends and I use to swing up Route 1 to Hard Times cafe and eat 10 cent wings…read more Then with our bellies full of BBQ sauce and bleu cheese, we'd head on down to Just Puppies to pick up and play with the little guys. Well, it's true when they say you can never go back. The Hard Times cafe was destroyed and replaced by a bank, and the Just Puppies is a sad, depressing shell of what it once was. You were once able to open up any cage and take out a puppy. They you could walk it over to a small play area and have it run about for a bit. Or if the rooms were filled, you could simply hold the puppy in your arms. Then they locked up all the cages and you needed permission to pick up a puppy. Now, you need to give your photo ID to handle a puppy. The end result is that the puppies are getting petted and handled a lot less often, leaving them whimpering and longing for attention. Add to this the dog pee on the floor around the cages and you're left with a pretty depressing place (and depressing yelp review!). Whatever was once good about this place is long gone. Now it's just a urine-soaked puppy mill.

Great customer service! Nice variety of products! Easy in and out. I was helped with finding the…read moreright collar and getting a Rite label for my pup.. and helping to get dog bath wipes..

Ah!!!! Seeing this place was a nice surprise. I remember when Petco first closed and I was so…read moredisappointed. Then a few months later, I saw that the building had been split in two, and Dollar Tree took over one side. I didn't expect a pet shop to take over the other half later on, given the much smaller size... but here we are! On my way back from some nearby business, I decided to drop in before they closed. The place is bright like most pet stores are, and it is split into 4 aisles -- mainly for dogs and cats. But, they have aquarium supplies and other miscellaneous things. I saw a small section of fish and an adorable sleeping ferret in the back! They didn't have the brand of cat food that I currently get, but what they do have is neatly organized and I could see myself becoming a regular for fish-related things or backups. It could be because they're new, but their aquarium section is so CLEAN! I have no concerns about the health of those fish. I also had a great time chatting with the staff, asking questions, talking about my experiences, listening to his answers... it was all very pleasant. When I return, I'll update with pictures of everything!

If I could give ZERO stars, I would. I am absolutely irate with this Petco. The first time I…read morebrought my dog in, the so-called stylist Keena literally CUT MY DOG'S NECK and didn't even have the decency to tell me. I only found out when I got home and saw the cut myself. The haircut was awful on top of that, completely uneven and sloppy. It looked like she did it blindfolded. Then the manager, Kimberly, tried to make it right by offering to groom my dog personally (and complementary) next time. I should have trusted my gut and taken the refund, but silly me, I gave them another chance. And it was the biggest mistake ever. My dog has a few mats, sure, but in the three years I've had her, no groomer has ever shaved her face and ears. Kimberly took it upon herself to do just that, for absolutely no reason. She butchered my baby's face and ears, leaving her looking completely ridiculous. When I picked her up, Kimberly actually said, "Well, I saved more hair than last time, right?" Like it was a joke! I am beyond disgusted. These people are lazy, unprofessional, and completely careless. They don't care about your pet, only getting the job done fast and moving on. My poor dog looks traumatized and nothing like herself. I will NEVER bring her here again. If you love your pet even a little, stay far away from Petco and definitely avoid Keena and Kimberly. They should be ashamed of themselves.

Customer service is trash at this location. I waited for curbside just to go in and be told that I…read moreneed to call corporate and complain so they can get more employees. No apologies, not even a hello. Then walks off. Sends someone else who gives me a blank stare. I ended up requesting a refund. I can't believe the incompetence and lack of any real service. Don't come here for anything.

As a storm rumbles outside, with the rest of his village of Berk training cohort having gone for…read morethe evening, Hiccup turns the pages of his Viking clan's most sacred possession: The Book of Dragons, a descriptive accounting of every dragon believed to exist, and reads aloud, "Strike class. Thunderdrum. When startled, the Thunderdrum produces a concussive sound that can kill a man at close range. Extremely dangerous. Kill on sight. Timberjack. Skrill. Whispering Death. Burns its victims, buries its victims," Hiccup continues to flip pages, "chokes its victims, turns its victims inside out. Extremely Dangerous. Extremely dangerous. Kill on sight. Kill on sight. Kill on sight. Night Fury. Size unknown. Speed unknown. The unholy offspring of lightning and death itself. Never engage this dragon." Luckily, for those of us who have grown up with the much-less-risky and more accessible hobby of birding, there is no shortage of books that could instruct and fascinate audiences: David Allan Sibley's The Sibley Guide to Birds, Ken Kauffman's Lives of North American Birds, and, most recently, Amy Tan's Backyard Bird Chronicles, to name a few. But where should book lovers and birders alike head for suet, birdseed, and feeders of all kinds? If you live in the DMV, you could choose no better destination than Wild Birds Unlimited, located at 6955 Oakland Mills Rd in Columbia, Maryland, which just happens also to be next door to the Queen Takes Book bookstore. With culinary avian delectables ranging from Bark Butter Bits to no-melt super suet and feeders ranging from cardinal-, hummingbird-, finch-, and bluebird-specific feeders to Eco-tough, FeatherWeight, squirrel-proof, and tray feeders, and a staff that is both welcoming and knowledgeable, Wild Birds Unlimited in Columbia is a dreamlike destination not unlike How to Train Your Dragon's Berk, but other locations can be found in 43 states.

BLUF: Excellent customer service selling bird feeders and all things bird related…read more With a blanket of snow in the forecast I decided that I wanted to feed the birds in my backyard so I flew into Wild Birds to get a feeder. My knowledge on bird feeders was very minimal so I relied on the employee's expertise and she was super helpful. "I want to feed the birds but not the squirrels. I don't want a mess on my deck and I'd love a closer view of the nearby nesting cardinals." With that explanation, I got a new feeder and seed with room to expand the bird buffet. It's been about a week and I've enjoyed watching the birds. Or maybe they've enjoyed watching me watch them? Either way, five stars for Wild Birds!

I was recommended Old Towne Pet Resort by a coworker, and I will now be recommending them too!…read more I called to make a 2-week dog boarding reservation 30-days in advance for the peak Christmas season, and they miraculously had availability at one of their three locations (Bethesda). The gentleman on the phone was so helpful and informative and made it easy. When it came time to drop my dog off the staff were so friendly and kind, and they were extremely attentive and took detailed notes of all the items I brought with my dog and any of her quirks (e.g., severe allergies, doesn't play well with others, etc.). The space was so clean and large. I felt very reassured dropping her off as I went on vacation. When I came back to get her, the staff was helpful and, again, extremely kind and talked about her time there with details that were definitely unique to my dog. She was happy, healthy, clean, and well groomed. All of her toys and leash items were accounted for and they even ran a toy out to my car that they had forgotten in her kennel. Bottom line: 5/5 do recommend!

Two years after boarding my dog at Olde Towne Pet Resort, I am still dealing with health issues…read morecaused during her stay. I am not one to complain, especially in a public forum, but the lack of care my animal received was egregious. During her stay, my dog experienced an ear infection so severe that she developed acute dermatitis from scratching. The sore or 'hot spot' on her cheek was unmissable when we picked her up, but The staff tried to pass it off as if everything was normal. The groomer who prepared her for pickup had the gall to pretend he didn't notice a massive weeping sore on her face. For her condition to have reached this point, she would have needed to scratch constantly for days and not be noticed by the staff that were supposed to be spending 'cuddle time' with her daily. As anyone who has ever had a pet with an ear infection can attest, the behavior is far from subtle. Any remotely observant and competent person would catch it. Worse, I reviewed the update photos that were sent throughout her stay, and red spot on her cheek is visible in every shot and getting progressively worse. This means that the staff overseeing playtime let an animal run around with blood on her face for days without investigating. This is utterly unacceptable. My dog also came home with constant bouts of diarrhea that we assumed this might have been a bug she picked up in boarding, but it turned out to be colitis. Our veterinarian confirmed that this was most likely stress-induced. It has made me wonder what trauma my dog experienced while being boarded that would cause her to develop a permanent bowel condition. Her colitis has caused her enormous suffering and I am still trying to manage the condition years later. As others have reported here, the staff did not feed my animal the way they were directed, and returned what was supposed to be an empty bag of dog food to us half-full. So to recap, they underfed my dog in addition to neglecting an ear infection and resultant severe, pus-weeping skin infection, then tried to pass my pet off to me as if nothing happened. Whatever they did or neglected to do for her led to a chronic bowel condition that has rendered her partially incontinent. I was appalled by the dishonesty I experienced from the staff, but decided at the time to let it go, and simply swore never to give Olde Towne my business again. I figured my dog would bounce back, but she didn't. Reflecting that she has never been the same and that she experienced pain and neglect at the hands of the people I entrusted her with, I feel the need to let other pet owners know what they might be in for if they board their animals here.

Been coming here for awhile. With two cats over the years. This Petsmart has the best service…read more Dedicated to helping with your needs for your animal. Everyone is so pleasant. And my Cat Came out lovely with a bath and nail clipping. Thanks again

I've been going to this PetSmart for several years. The customer service has been up and down, but…read moremore recently, it's been down. I always sort my wet food cans by flavor so the cashier can more easily scan the cans. A previous cashier (who provided good customer service) once thanked me for that. Some cashiers then just place the cans into the bag, keeping them relatively orderly, whereas increasingly, I've gotten cashiers who just toss them into the bag in a big "mess." Not the biggest deal in the world, but it's annoying. How hard is it to just place the cans in the bag? The cashier I ran into yesterday was....not great at customer service. I definitely felt like it was an inconvenience that I was even there. She of course tossed all those cans into the bag, which I had to ask for in the first place. She gets the prize for roughest tossing. I had a coupon for one of the items. When I got out to my car, I discovered the coupon didn't take. I went back in to tell her and I was met with an attitude. She pulled the coupon back out and got her manager. He seemed annoyed by the whole thing as well. He immediately accused her of giving me the coupon back, asking her something like, "Why does she have it?" I didn't, she did. But obviously I would want it back if it didn't take. The manager did honor the coupon, which I appreciated, but there was a rough attitude there. No wonder the cashier was rude as well? I left feeling really uncomfortable, and don't plan on returning any time soon. (I also left feeling slightly concerned about any animals in their care. If that's how they treat a human who can leave reviews, how do they treat animals without voices? Hopefully they like the animals better than the annoying human customers.)