The owner here has integrity and clearly seems to value establishing a good relationship with…read moreclients to build a loyal customer base, and also prioritizes high quality service rendered by her staff. I would encourage people to not be deterred by any negative reviews of this business and give them a chance and formulate your own opinion. An error did occur in one of our visits, but I won't go into detail because I think what's more important is not what error it was that occurred, but rather the incredible efforts made in response by the business to rectify the issue. Our concerns were listened to and the response was respectful. The owner not only heard our concerns but they were able to show they can be objective in their assessment of the issue. They went above and beyond to make it right. The solutions offered were both incredibly generous and fair. In terms of the quality of the grooming, they made our fur babies look like pristine angels. They smell fantastic too, and their hair looked amazingly glossy and soft. They appear to do great with grooming both small and large dogs (we have both), and they even did great work on our big boy who has hair that's more difficult to work with. In resolving the issue with one of our pups, they blended things perfectly to make the original issue appear more natural and less jarring. The staff there seem to love what they do, have patience, and take pride in their work. They have great humor as well. We will be happy to take our fur babies there again.

Amazing place! Emily is such a great person and does so well on my pup. Go here if you're looking…read morefor a groomer!

I was recommended Old Towne Pet Resort by a coworker, and I will now be recommending them too!…read more I called to make a 2-week dog boarding reservation 30-days in advance for the peak Christmas season, and they miraculously had availability at one of their three locations (Bethesda). The gentleman on the phone was so helpful and informative and made it easy. When it came time to drop my dog off the staff were so friendly and kind, and they were extremely attentive and took detailed notes of all the items I brought with my dog and any of her quirks (e.g., severe allergies, doesn't play well with others, etc.). The space was so clean and large. I felt very reassured dropping her off as I went on vacation. When I came back to get her, the staff was helpful and, again, extremely kind and talked about her time there with details that were definitely unique to my dog. She was happy, healthy, clean, and well groomed. All of her toys and leash items were accounted for and they even ran a toy out to my car that they had forgotten in her kennel. Bottom line: 5/5 do recommend!

Two years after boarding my dog at Olde Towne Pet Resort, I am still dealing with health issues…read morecaused during her stay. I am not one to complain, especially in a public forum, but the lack of care my animal received was egregious. During her stay, my dog experienced an ear infection so severe that she developed acute dermatitis from scratching. The sore or 'hot spot' on her cheek was unmissable when we picked her up, but The staff tried to pass it off as if everything was normal. The groomer who prepared her for pickup had the gall to pretend he didn't notice a massive weeping sore on her face. For her condition to have reached this point, she would have needed to scratch constantly for days and not be noticed by the staff that were supposed to be spending 'cuddle time' with her daily. As anyone who has ever had a pet with an ear infection can attest, the behavior is far from subtle. Any remotely observant and competent person would catch it. Worse, I reviewed the update photos that were sent throughout her stay, and red spot on her cheek is visible in every shot and getting progressively worse. This means that the staff overseeing playtime let an animal run around with blood on her face for days without investigating. This is utterly unacceptable. My dog also came home with constant bouts of diarrhea that we assumed this might have been a bug she picked up in boarding, but it turned out to be colitis. Our veterinarian confirmed that this was most likely stress-induced. It has made me wonder what trauma my dog experienced while being boarded that would cause her to develop a permanent bowel condition. Her colitis has caused her enormous suffering and I am still trying to manage the condition years later. As others have reported here, the staff did not feed my animal the way they were directed, and returned what was supposed to be an empty bag of dog food to us half-full. So to recap, they underfed my dog in addition to neglecting an ear infection and resultant severe, pus-weeping skin infection, then tried to pass my pet off to me as if nothing happened. Whatever they did or neglected to do for her led to a chronic bowel condition that has rendered her partially incontinent. I was appalled by the dishonesty I experienced from the staff, but decided at the time to let it go, and simply swore never to give Olde Towne my business again. I figured my dog would bounce back, but she didn't. Reflecting that she has never been the same and that she experienced pain and neglect at the hands of the people I entrusted her with, I feel the need to let other pet owners know what they might be in for if they board their animals here.

A hell hole for dogs…read more I took my elderly pet there once. Her hair was very long, and needed a trim badly. Dale seemed friendly at first, but when I came back to pick up my pet, her face was covered in blood spots. And later, when I gave her a shower, she was shaking in fear, and scared to the touch. DO NOT TAKE YOUR PET HERE.

ALWAYS DO A GREAT JOB. We have been going for years. 2 Scotties-- they look beautiful when…read morefinished. Good prices too

Excellent and knowledgeable groomer. Very intuitive & gentle with your pet. I will use her again…read more Did I mention her reasonable prices?

This groomer is very nice, honest, and does a great job!…read more My puppy had never been groomed before and she gave me good advice on how to prepare him for the experience for next time. The pup struggled so much that she was not able to complete the grooming, but still, he looks much better, and following her expert advice to get him used to wearing a collar and used to the sound of a blow dryer, I think he'll be ready for the full spa experience next time! It takes a while to get an appointment, but worth the wait!

It's not often that a business makes you feel like family, but love and care are at the forefront…read moreof everything Prance Around Pet Services does. I wouldn't trust my fur baby with anyone else. Joelyne treated my little guy like one of her own. It gives me peace of mind knowing that I can trust someone to care for him the way I would at home--maybe even better, lol. Prance Around Pet Services is highly recommended, highly professional, and highly appreciated. I'll keep coming back again and again and again!

I learned about Prance Around Pet Service through a neighborhood group Facebook post. I originally…read morehired them for dog walking services while I was on a 7-day vacation. My initial call was returned quickly, and Joelyne was friendly, professional, and enthusiastic about meeting my dog. She was timely in sending the onboarding paperwork, and completing the set-up was easy. She set up a Zoom call (since my request for service was only 2 days away), and "met" me and my dog virtually. It was perfect. Every day while I was away, one of Prance Around's team members showed up during my specified window and walked my dog for 45 minutes. I received a custom walk report via email every day following the walk, and it usually included pictures. I LOVE that feature! While on vacation, a family member became critically ill and required hospitalization immediately upon our return to the US. I was able to email Prance Around and extend service for an additional week without any problems. Our service commitment ended, and only a few short days later, my family member was back in the hospital. With only a day's notice, I was able to contact Prance Around and get my dog back on their schedule. No hassles. No problems. Joelyne and her crew are incredibly kind, generous, and empathetic. It has been such a relief to know that I can call on them to take care of my girl and not have any worries. I would, without hesitation, absolutely recommend Prance Around Pet Services, and I will continue to use them as our needs arise. Thank you, Joelyne, for making these last two weeks a lot less stressful and for taking such good care of my girl!

I have been taking my dog here for a year on the recommendation of a co-worker. He loves coming…read morehere! Always looks great. Walter, the owner, is really nice as well! Highly recommend!

Really great place. Communicate well with owners. The groomers do an amazing job and they work hard…read moreto get you an appointment with your groomer of choice. My dog still comes home very thirsty but it's clearly her anxiety of the dryers. Pricing is very reasonable.

She did a great job! Our dogs were a mess since the last time they were groomed was February! Back…read morein May we contacted her in a desperate need of a groomer since ours had closed due to the Pandemic and she was able to squeeze us in and make our crazy looking dogs look normal again! She is very convenient and does an awesome job! Our dogs seemed to enjoy her too! Her pricing is totally fair! We have been going to our groomer for the past 10 years and after one time with Kathy we have decided to stick with her now! She has a lot of knowledge about dogs and gets the job done!! Thanks for everything! Definitely recommend!!

Not using her to groom my dog ever again. First, she cut the top of my dogs head weird and gave her…read morean uneven haircut. Second, when I smell her she doesn't smell like shampoo or anything pleasant at all. In fact, she smelled like cigarettes and I KNOW FOR A FACT it didn't come from my place because I despise smoking. Third, she hooked herself up to my house and used my electricity instead of a generator and charged me full price for it when she was using MY electricity AND without permission. Fourth, something must've happened during the grooming session because I see my dogs fur everywhere outside my house. Was she shaving my dogs fur outside the truck? If so, why? They normally do it inside the truck. She also did not clean up after herself very well and left me a mess to clean up so my second dog (a 3 month husky) does not come by and eat it up. Fifth, before I scheduled the appointment with her I asked for the pricing. She told me it would be $50. After the grooming is complete she charged me $60. Lastly, she hurt my dog to the point where she was bleeding under her arm and she didn't even bring this to my attention!! There is now a scab the size of a quarter under my dogs arm. I uploaded a photo. I'm very displeased with this service and I'm NEVER going back nor will I ever recommend her to someone else. DONT MAKE THE MISTAKE I DID. GO SOMEWHERE ELSE.

You know how people say it takes a village to raise a child? Well Preston has been my village in…read morethe life of my poodle. The groomers were great with getting Jett acclimating to grooming little by little. Now he LOVES going to the groomer. That shows the level of kindness he is being shown. Laurie and Caroline help me solve issues that may come up and offer helpful advice and always give Jett a beautiful groom. He smells great too!

When I toured this facility I thought my lungs were going to collapse. I was hit with the most…read moreatrocious smell of ammonia and urine. They have canals and the urine runs down them 24/7. When all these people are talking about their dogs being sick, it's so much more than kennel cough. The dogs that have gone here for years and years must have terrible chronic respiratory issues. Just look how almost every review talks about their dog or cat's paws being messed up. Because they're walking through ammonia and urine, it's revolting. See how many people have reported their pet having diarrhea? The state should shut this business down. It's the worst dog boarder you could ever imagine. No "Country Club" here. It's a medical San Quentin for dogs. You former employees know what I'm talking about. You should be reporting this horrific business.

Very unusual experience. They had nothing available for one month, so i booked 2 months out. They…read moretook a credit card to hold the appointment, then texted me 2 days later at 9:30 p.m., saying they did not accept credit cards. The following night they texted me after 11 p.m, saying that my appointment had been cancelled. i asked, " Why? " and got no reply. This transpired between March 2 and 5, 2026. This was my experience. I've never experienced such behavior with a groomer before or gotten calls so late at night.

Great people! My Lily looks Beautiful! Pekingese aren't the…read moreeasiest breed to cut, she looks adorable