I had a running toilet issue I was unable to fix myself. My water bill about tripled. I called…read moreSuperior Plumbing and Drain to come help after reading some reviews. I was pleased! He came in and had the necessary tools to fix the issue and walked through and around the house making sure there were no other leaks that could lead to the problem. Very thorough and very appreciated! Thank you so much for your professionalism and friendly service! I've had no issues since the repair! I highly recommend this company!

Used Superior for the last 8 years. They are fantastic!! Priced well and great service. Responds…read morequickly and does excellent work. Highly recommend calling them.

No one wants to call a plumber. It is like no one want to have to go get a car repaired. But life…read morehas it ways of putting us in need of a plumber. Now, the harder part is to find a good one. Winning on a slot machine in Vegas is easier. Until NOW! My daughter purchased a new home, her first home. As normal, she had some issues the biggest of which was the drain from the upstairs tub that overflowed to the basement floor. It was horrible and happened more then once. Our family plumber could not fix it because it needed a Turbo Jet to blow out a massive clog in the pipes under the concrete. We had Stephens Plumbing do this action and they got the clog out which was slug. A Few days later, it was clogged again and we had another flood. The Manager of Stephens came back, discussed our options and was both ultra professional and fair. This morning, they came back, blow out the clog again and scoped it with a video camara to make sure the clog was out. The made adjustments in the pipe with a value and cleaned up after themselves. A job extremely well done. This type of clog needs a very special piece of equipment that is very expensive. When you pay that kind of money, you expect the issue to be resolved. Stephens Plumbing resolved the issue. What more can we ask. I highly recommend them and I am very tough to work with.

Long story short, do not use this company. Our upstairs…read moreneighbor used Stephens Plumbing for a basic clog job, December 2024. At 730 in the morning sewage begins to rush through our exhaust fan and flooded/destroyed our only bathroom. Come to find out the plumber had cut the sewage line, and the sewage had nowhere to go but in our bathroom. I ran upstairs to notify my neighbor and the plumber, he then came into my unit and started sawing holes in my ceiling to locate the leak. After an hour of sawing and leaking he stopped the leak, but it was too late, everything was ruined. I called their general number and spoke with their GM, Paul Meacham, he came out that afternoon and told us they'd pay for everything, fix everything and pay out of pocket for everything. He said if we needed to stay in a hotel and buy new items such as towels, they'd reimburse us. But they never did, they left us hanging. He sent DEC out the next day to "clean" the sewage up and begin demo by removing the ceiling and baseboards. After several weeks of back and forth with Paul (until he ultimately ghosted us) about fixing our bathroom, reimbursing us for damages, weeks of us living in a contaminated home, being told they'd pay out of pocket and get it fixed ASAP, Stephens Plumbing turned this over to their insurance company (after they had started demo of our bathroom a week before Christmas). This then began a 3 months battle with their insurance company. Our bathroom was not fixed until May 2025. The lack of communication and transparency by Stephens Plumbing, the lack of professionalism, the months of living with a contaminated home made this the literal worst experience of my life. The way they "handled" this situation was atrocious and I wouldn't wish it on my worst enemy. I would never use this company, even if they were the last plumbing company on earth.

I must say that I was reluctant when this company was referred to me because I had never heard of…read morethem before. When spoke to the receptionist I was in need ASAP for a plumber. I was able to get service a couple of hours later. Thanks to Drain blaster for sending Charlie he was AWESOME, courteous, polite fir the most part including getting me squared away.

This was a waste of time. The owner kept me on the wait for two days before canceling the job…read more Don't bother with his scheduler, she's too busy with her kids to answer the phone. He cannot be reached by his phone because he has to be on site for all the botched jobs he sent his service people can't even get done. Do your self a favor and find someone else.

Need an emergency plumbing repair in a 2" line just before a holiday weekend . Little do our…read moretenants know the efforts to keep the comforts of everyday life flowing . He ended up with a 2nd job the next day. Beau is not only a master plumber , but he is both an aluminum and metal welder as well as a mechanical plumbing contractor. No job to small or to big ! Beau shows up on time and is a great communicator. Does excellent work with a big smile on his face . Call Beau and tell him Charlie and Dawn recommended him :) Thornton MHP, LLC Chelsea Mini Storage LLC Northcutt -Thornton Inc .

I highly recommend this company. They were called out by my home warranty company to do a second…read moreopinion. They were able to fix the issue easily. I was so impressed with them that we had them come out and do some extra work for us. They gave us an estimate on that job, and did it quickly, efficiently and stayed within the estimate that we were given.

Our hot water heater went out during the middle of the night. Called New Era Plumbing, had never…read moreused them before, and they were at my house within a couple of hours of calling them with a new water heater and had it installed very timely. Josh and John were fantastic and were professional, cleaned up everything and we could not have been more pleased. Will definitely use them in the future for any plumbing needs!!

Timely and very courteous! They have helped me with several issues and always do a great job.read more

C&M answered the phone after hours, set up an appointment right away at a convenient time for me,…read moreshowed up on time, worked quickly, worked neatly and cleaned up afterwards. I was very happy with my first job by them, so I used them for a second larger job and pretty much had the same experience. I would definitely recommend them if you need a plumber for your household!

The company is professional. My call was answered immediately by a receptionist who asked key…read morequestions, answeted my questions, advised on next available appointment dates so I could decide if I wanted to make an appointment. The estimate is free and provided immediately during the appointment. Once I made the appointment, the receptionist requested I email photos of the faucet being replaced to ensure the plumber has the correct parts to do the work, if I approved the estimate. The plumber was polite, respectable and very knowledgeable in his skill. He provided a written estimate, explained the work covered by the estimate. I presented a coupon from their website and he quickly adjusted the estimate. The cost was very reasonable. I signed the authorization, the work was performed and he discussed ways to prevent future problems.

My Issue: I own a Loft downtown Birmingham, AL. My daughter lives in the unit. Her 14-year-old…read moreHot Water Heater was working a 35% capacity. I did a google search to find a company that had good ratings. I found Mr. Drippy Plumbing. Seemed like a good company. Promptness: The way Mr. Drippy works on the potential of needing a new hot water heater is them come to your residence to check your appliance. This is not my first rodeo on replacing Hot Water Heaters, A/C units, Appliances and more. I expected to get a time to visit in about a week. Instead, it was the next day. Add to that, they showed up on time. I was shocked. Be A Smart Consumer: I knew from the start, fixing my unit was going to be a segway to replacing it. That is way looking at my issue was not a charge. I also knew, once they saw the unit, the comparison pricing for fixing and new unit would be the sales presentation. Based on my location and needs, I researched the approximate pricing of the replacement, removal, parts and labor. My HOA has a rule to only use licensed and insured venders, or I would do what I used to do. Buy the unit, hire a non-licensed or insured vendor and same money. NOT THIS TIME. Who knows what can happen and the HOA would come back to me. Service Provided: I was presented the numbers and surprise, I selected to purchase a new unit. To my surprise, it was installed that same day. The installer was a true professional. The unit brand was American which is middle quality. The price was higher than what I expected however I paid a bit more because of the great communication I was given throughout the process. Sometimes, we have to give credit to a good company during this challenging times. Issue With the Installation: I live on the third floor with units on the second and first floors. It seems, when the water from my old water heater unit was disposed of, it made a leak in the pipes for the 1st floor unit. I was very upset at first. Then Mr. Drippy Sent in a manager, followed by a water repair company that same day. I called the day after to see what the situation was and the repair was in process. Throughout this situation, I communicated with all parties especially the HOA in great detail. I waited two weeks to write this review. It seems the issue is resolved. Conclusion: Hiring professionals that are licensed, insured and reviews mostly well makes a difference. Will you have to pay a little more, yes. It is worth it, yes. Would I do business with these folks again, yes. Simple as that.

I had a plumbing problem causing a leak in the ceiling of my living room. I called Mr. Drippy…read morePlumbing, and they came very quickly. J.T. and the men in his crew were professional and extremely nice to me and my husband. J.T. repaired all of the plumbing problems expertly and efficiently. I certainly appreciate all of the work J.T. and his crew did at our house. I recommend Mr. Drippy Plumbing, and I would call them again if I have plumbing issues in the future.

Super friendly and efficient. Gets you out an estimate quickly and doesn't have any hidden fees…read morestrung along the way. Would reccomend to anyone in the Hoover/Birmingham area

Quick service. Very knowledgeable. We got a new hot water heater, and the price was very comparable…read moreto those we looked at in the big box stores. The plumbers who came were very professional and friendly! They looked at and dealt with a few other little issues we had as well. I would highly recommend them for all your plumbing needs!