They are so much better than USAA. Remember that with a credit union the customer is also a…read morepartial owner.

I arrived at NFCU and was instantly greeted by a smiling young professional. She listened to a…read moreconcern I had with my account. After a bit of research she confirmed that my concern was understandable. She advised that I present my concern to the next available teller. CJ was another young professional at the Annapolis branch of NFCU. He asked for my credentials and advised me that he would speak with his supervisor. After the briefest pause he returned to the counter and resolved my concern with nothing further needed on my part. I appreciate being a member of NFCU more so after the prompt and courteous staff I have interacted with on my most recent visit. Thank you.

Sommer Gore from Navy Federal rescued me today by notarizing my document. I did not know that they…read morehad a notary service even though I have an account. I first went to both UPS and PNC but their notaries were not there. I'm not sure why they don't get more than one person to become a notary. It's yet another example of local businesses in Odenton losing a simple revenue generating opportunity. Everytime I deal with Navy Federal they exceed my expectations. Did I mention that the Navy Federal notary is free to members!?!?! Five stars!! Thanks Sommer!

I've been a member with NFCU since 1997. Not all branches are alike. This particular branch has…read morefriendly staff and offers professional and efficient services. I've interacted with their staff for a car loan and check deposits. I've been satisfied with services so far. They even have snacks for their customers. Highly recommended. Keep up the great work.

While shopping for a boat, I completed applications with a number of different loan providers. My…read moreexperience with Chesapeake Financial was very different than the other reviews I have read. I found their rates to be competitive. Fees were disclosed up front when I inquired. I found them to be extremely responsive. I applied on a Friday before a long holiday weekend. I received a couple of follow up phone calls, e-mail responses and written approval within hours. All of my subsequent e-mails were replied to within 24 hours, usually within a few hours. When I decided to proceed with the purchase, the process was quick and easy. I received the paperwork within hours and promptly returned it. I had a check in hand 4 days later for the promised amount, at the promised rate and no surprise fees. I would not hesitate to do business with Chesapeake Financial again in the future.

I applied to them for an RV loan which a typical interest rate is 4-5%. They advertise on their…read morewebsite that they can offer rates as low as 3-4%. I filled out an application to see if I could do better than what my banks were offering (5-7%). They came back to me and offered me 17.95% interest rate. Isn't this loan sharking? Illegal?

You would think that being next to a Navy Exchange and near a Navy base that this small NFCU would…read morebe constantly crowded. On my numerous times going past this NFCU I will say that I have never experienced it being so crowded that service was compromised. This says plenty as there are only three tellers, excuse me, financial assistant professionals usually working at the front. For some they will avoid this place because they may think it is crowded as I thought but not the case. In this case I think this idea is what keeps people away. Irony. Excellent quick service and the location is very convenient to the commissary, NEX, and Navy medical. Also there is excellent WiFi service provided for free by NFCU. This is good because cell phone service in this area is horrible.

From the owner: Navy Federal Credit Union proudly serves the armed forces, DoD, veterans and their families. Enjoy…read moregreat rates, discounts and award-winning 24/7 member service. Join a credit union that supports the military and understands what it means to serve by visiting the Navy Federal website, or one of our 380+ branches worldwide. Our Members Are the Mission®. Insured by NCUA.

No lines! Fantastic!!…read more Customer service: Good. Parking: Free of course. Location: Next to a tiny exchange and a barber shop. Also close to USO and MWR.

From the owner: Navy Federal Credit Union proudly serves the armed forces, DoD, veterans and their families. Enjoy…read moregreat rates, discounts and award-winning 24/7 member service. Join a credit union that supports the military and understands what it means to serve by visiting the Navy Federal website, or one of our 380+ branches worldwide. Our Members Are the Mission®. Insured by NCUA.

This branch of the credit union is about a 50 minute drive from my residence. Most of my recent…read moretransactions have been via the ATM. Today I had a couple of hundred dollars in loose coins I wanted to cash in. The coin counting machine worked and I received cash from a teller. I had another 50 min drive to make. So, I figured I'd make a pit stop before getting on the road. I was told the restroom was closed for security reasons. Really, what the what? I've been a member of the credit union for over 30 years and I've been using this branch since it opened. This is the first time I was not allowed to use the restroom. That is unacceptable.

The worst PGCFCU. I waited 30min to be seen and process a new debit card just to be told the…read moremachine is broken...something they should've already known. Waste of gas and a waste of time.

Purchased a Van the end of December 2026. Paid for a spare key still don't have it. We have others…read moreissues that were supposed to be repaired they are still not repaired. It took for ever to get our paperwork. Every time you call the manager has been replaced. Our salesman is no longer there.Their customer service and follow through needs a lot to be desired. Would never purchase another vehicle from them.

I should have checked out the reviews before going, would have saved me a lot of time. I made an…read moreappointment to see a car in Woodbridge, only to get there the next morning to find they had moved the car overnight to Maryland. I drove out there the following day. The cars all have a "Certified Pre-Owned" sticker on them even though they are sold as is. They wouldn't let me take the car to an independent mechanic for a pre-purchase inspection, but offered to pull the Maryland service inspection records for me, which I agreed to. Nope turns out they couldn't do that either, it would take over 24 hrs. They offered to let me take it to a mechanic of their choosing for an inspection, which they would pay for out of the kindness of their hearts. Highly suspect. As we were working through all of that, they broke down the numbers on the car I was looking at, trying to sell me all kinds of add-ons. When I said I didn't want any add-ons, they said they couldn't sell me the car without add-ons. Period. I walked out. Some very shady tactics going on here that could cost people a lot of money. Be warned.