I brought my 90 year old mother who uses a wheel chair to get around due to stability issues . I…read moreshould have just left the appointment because what we went there for was not what we were seen for with a possible referral at the end of the visit. I guess the scheduler didn't pay attention why she was being referred and why the original appointment was set to the SW office. The rooms are not spacious enough for wheelchair movement and honestly not friendly for anyone with disabilities as they have to come off and on their wheel chairs. My mother could not complete one of the exams due to not being able to sit in a chair that had wheels, although the assistant tried to do the exam with my mom in the wheelchair. The appointment was at 7:50 am with the assistant doing all the exams, after waiting in a small dark waiting area for over an hour, finally seeing the doctor at exactly 9:06 am in a room that was referred to as the "wheelchair " which was great. Dr Friedrickson was great with my mother. They are a busy office. Referral was receive.

I won't go back! They are nice people. They verified I had cataracts, but didn't bother to tell me…read morethat the surgery center is in southwest Houston and would not be done in the North Loop facility. An expense for nothing, I already knew I had cataracts.

I regret choosing to visit Dr. Watkin and sincerely hope the terrible experience I had is one other…read morepatients will never find themselves in. The communication, bedside manner, and level of patient care was absolutely awful - I hope in writing this review, I can warn others who are looking for an ophthalmologist that Dr. Watkins is NOT recommended. The doctor did not even say hello to my greeting or acknowledge me when he entered the patient room. The first thing he did upon entering the room was look at my chart, speak to the tech who was also in the room about the reason I was there and then proceeded to check my eyes on his machine - all without saying one word to me. He never asked me directly what problems I was having or what brought me into his office, instead he communicated with the technician. 9/10 times I asked a question, the technician answered - not the doctor, which was quite worrying in itself. If I had wanted a tech appointment, I would have scheduled an appointment with a tech, not a certified ophthalmologist. My reason to go to this doctor was to get a second opinion on a diagnosis provided by my optometrist. When I asked about a procedure that my optometrist recommended, Dr. Watkins and the tech agreed. However, when I asked Dr. Watkins if he agreed with the reason the optometrist said I needed the procedure, I sensed frustration from Dr. Watkins and he dismissed the reason without giving any feedback. When I further asked about the steroid eye drops my optometrist recommended in addition to the procedure, Dr. Watkins got up, angrily said "an optometrist is not a doctor" and walked out of the room as I was still asking my question!! All the while, the tech remained silent and did not condemn the manner in which Dr. Watkins spoke to me not did he try to reassure me. I asked the technician his opinion on what just happened as I was shocked a medical professional would make a patient feel so small and unimportant to which he replied shortly "The Dr. doesn't agree with your optometrist." It is NEVER acceptable for a medical professional or staff to treat a patient with such little respect simply for disagreeing with another medial opinion. The whole point of getting a second opinion is confirmation for a patient to have confidence in what they are being told. This is the WORST medical experience I have ever encountered. I strongly urge anyone to read past the positive reviews on here and take them with a grain of salt. Do not go here if you want to be treated with respect or feel comfortable. This doctor has no business providing care for patients.

Many mistakes were made by the office staff. First they insisted that they could not take me…read morewithout a referral. After a very long, very tedious phone conversation, my insurance company told me that was not the case. I had to have my insurance company call them and explain otherwise so that I didn't have another fruitless 30 minute debate with the office staff. Then they never mentioned I needed to bring my prescription with me to my first appointment. I had never seen an opthamologist before and didn't know I'd need it for the test I was getting. I was told that I wasn't informed about this as they didn't know I was a new patient and I explained that's something that should have been asked by the (at least) 4 different office staff with whom I spoke on the phone. Amy was very rude to me, raised her voice, and was argumentative even though it was their error. She should have apologized for my inconvenience. Lastly, if you are immune compromised/allergic as I am (or even if you're not), you may want to avoid anyway as there is toxic mold on ALL of the ceiling vents. It's visually quite obvious and the smell is horrendous. One of the staff said it is dirt. Let's say this is the case. Then shouldn't someone wipe it off? It is absolutely filthy. Photos attached if permitted.

I had been experiencing drastic changes on my right eye in the past few DAYS. I work at a primary…read morecare clinic & have always seen patient being referred out to Dr. Cantu. So I thought my best choice was to go to her practice. I was able to get an app the same day. The front staff were very welcoming and the staff in the back were very professional. Once I had finished with all the exams I was waiting to be seen by Dr. Cantu...I had my door somewhat open and I heard a woman arguing on the phone with someone about a patient and when she hung up she proceeded to vent to the medical assistant. The medical assistant kept trying to let her know about her patient in one of the rooms but she kept on bringing up the person on the phone to the MA. Once she walked in the room the first thing she said was "what are we gonna do with you, hello I'm Dr. Cantu without even acknowledging me (she was the woman on the phone). Basically she did a routine vision test for new glasses, disregarding any of my right eye concerns and when I asked a question I felt as if I was being annoying... she proceeded to say that the glasses I was wearing were nearsighted and that I am now farsighted... she wanted me to check my A1c and glucose and that maybe that could be the cause of my blurry vision... she told me to come back after bloodwork and then she would determine if to give me a new eye script! I was left confused and with more questions... I had a second opinion with a new ophthalmologist and the experience was waaaaaaayyyy different. One thing that stood out to me is that Dr. Cantu said it could be my glucose but the other Dr said if it was due to your sugar levels it would effect both eyes not just one. I understand if your getting government help shes a easy go to but if your paying out of pocket I HIGHLY RECOMMEND you go somewhere else.

I went to their office for the annual eye exam. Memorial Herman recommended the office, and this…read morewas a mistake on their part. I was seen by a man who did not introduce his name or position ( ophthalmologist or technician?). The exam was abbreviated. Then he told me that Dr. Cantu (?) would come and do the assessment. Another man came in with no introduction of what he intended to do. He did the air blowing to measure the ocular pressure) and did the dilation test. He told me my vision did not change and let me drive home without precaution about my blurred vision. Later I received a bill for 290 dollars. After the "adjustments" and insurance payment, I had to pay 67.33 out of pocket. I expected to pay nothing for a routine eye checkup. I felt cheated because I received the care I didn't need; routine eye exam costs only $50 So the office was trying to make money out of my intent, and the service was of poor quality. I would not come back for this kind of business.

I feel that Heights Eye Studio reaching out to address my frame fit really was impressive. I…read moreappreciated Juwans approach to providing options. His concern and frank feedback on style and color options were what I had hoped for as a consultation. The adjustments to fit were expertly and quickly done such that it felt like an entirely different frame. I would not hesitate to return to this business for future eye wear needs as they truly care about customer satisfaction. My lesson learned is to speak up and let them address concerns. Im happily awaiting the new color frame that was ordered.

Awesome staff, very helpful! Dr super patient at listening and explaining medical plan.read more

Excellent care, very friendly and helpful staff, starting from the reception to the very…read moreexperienced physicians of the facility, honestly exceeded my expectations.

The office is run efficiently and my appointments are always on time. I never have to sit and wait…read more I just had cataract surgery and the results were excellent--beyond what I expected. My surgeon was Dr. Sanders. My regular appointments and follow ups are with Dr. Welton. He is always knowledgeable, professional, and caring. I particularly like that he explains everything thoroughly.

excellent courteous personnel especially Arianna West very…read morehelpful and knowledgeable excellent Dr Caplan takes time to explain and great bed manners

After 40 days I am still waiting on my new glasses. Very disappointed…read more Optical reordering.

Caroline Tran is just a doll! I was just going in for a new Rx for glasses and she asked me some…read morequestions and checked out my eyes and I left with the best new contact solution to my eye problem (one that was never presented to me at my old eye doc). She has so much positive energy! I left very happy! Expect to wait about a week to get in, but she is worth the wait!

My eye doctor! Dr Caroline Pham is amazing, she is so personable and knowledgeable, my entire…read morefamily goes here and loves her!

I didn't have to wait, there was plenty of free parking. Terry, the assistant was pleasant and…read morequick. Dr Dixie Yee was fast, efficient, friendly and took time to explain what she observed with my eyes. No one tried to upsell me or encourage me to buy contacts or glasses from them. The price quoted over the phone was exactly what they charged. Absolutely the best eye exam I have ever had, I'll be back and will definitely be recommending them.

The staff are friendly enough but I'd never go back. I'm used to having the equipment cleaned in…read morefront of me before I put my chin and forehead on the equipment. They did not. Maybe they cleaned it before, I'm hoping/assuming. When I left the room, i noticed that after me, the technician did not clean the equipment and took the next customer in without cleaning or wiping down equipment. When I asked the doctor, she said should and do. I noticed the doctor did wipe down her equipment, but the instrument you use to cover your eye, I dont think that was ever cleaned. My friend who went there a couple weeks prior to me going there had the same concerns and voiced it to me, but I thought it was so prosperous that I didn't believe them. In this day and age with Covid and flu season, it's disgusting that they're not trying to protect their customers with wiping or cleaning their equipment between each customer. I'd never go back for unsanitary concerns.

Simeen Jhaveer is fantastic and the facility is clean, professional, and up on the latest…read moretechnology. However, I was a patient of EyeExcellence that was merged with Mann Eye. Since then, the care has become less personalized and more generic. My new complaint is the new service charge of 2.5% when using a credit card. Supposedly it does not exceed their CC charge and does not apply to debit cards (which I used) but a CC charge is a cost of doing business for the convenience of your patients. This seems like a way to boost revenue and had me grumbling the whole time there. They also stopped taking AMEX which was another kicker. If it wasn't for Dr. Jhaveer and Debbie, I would be looking for another eye doctor.

Follow up Appointment with Dr Chin was amazing Vanessa went above and…read morebeyond answering all my questions Very personal and knowledgeable. Best experience yet since I've been coming for the past 2 1/2 months. Dr Chin was also amazing, explaining any questions I had. She made me feel comfortable and confident. Do Not hesitate to use Mann Eye Institute for all your eye needs! I only wish I'd known about them earlier! Happy Camper, Susan W

Dr. Hayley Nguyen is still the best! She's super thorough and caring. I've never had to wait long…read morefor my visit. She has blood draws in office also so no traveling to another location to get that done. She uses a portal after the visit to communicate results and next steps. I especially like that during her visit with you, she really takes the time to listen. It doesn't feel like she's just wanting to get you in and out to move onto the next. Her notes are super thorough as well! I had a gap in coverage due to being laid off and when I came back in, she just picked right back up where we started. I highly recommend still! She's the best!

Dr. Nguyen is an absolute delight. Her bedside manner is unmatched and she goes out of her way to…read moreunderstand what your needs are and to develop an appropriate treatment plan. As a new patient, I was able to get an appointment next day! As someone who works in the healthcare space, this is virtually unheard of. While her receptionist could use a little more training on customer service and not having a flat affect, the overall experience was fantastic. 10 out of 10, would recommend Dr. Hayley Nguyen.