We contacted Just Junk Kingston to assist in the clear-out of my step-father's apartment after he passed away. We were provided a quote after the site had been assessed by their team, and we agreed to move forward with the price provided. On the day of the appointment, I was informed that the removal had to be halted as 'powder' had been discovered on the bedframe and this could indicate bed bugs. The team member called his boss and came back to inform me that they could not proceed that day, but after the unit had been treated, they would return to complete the job. For their 'troubles', I was asked to pay $300 (for the trucks & two men). In retrospect, this amount was quite high considering that it was this company's error in missing the powder upon their initial inspection. But as is often the case when processing grief after the loss of a loved one, I agreed to this amount without protest. A week later I received confirmation from the building management that the unit had been inspected and cleared of bed bugs, so I called Just Junk to reschedule. The first call was made to the original team member, Josh, who told me that he would check their calendar and get back to me to reschedule. After I had not heard back two days later, I called the 888 number and again expressed my intention to move forward and finish the job at the original agreed-upon price. I was told that the owner, Scott, would be in contact with me to discuss it further, and a week later I have still not heard back. As the month-end was approaching, I had no choice but to make alternative arrangements to complete this task. During the initial appointment, the team told me that they regularly cleaned out estate properties, and while I had first found that to be comforting, I am now appalled if this is how they choose to deal with families in the throes of crisis. Do not hire this company. Take the time to find another that actually demonstrates compassion and professionalism. read more

Complete Rip Off. I was moving my daughter out of her apartment in late April. We were then heading back to Toronto that night and didnt make the dump in time. So we stacked up the garbage bags and called Just Junk Kingston. They said they couldnt make the next day, so would have to skip a day and would call with a quote. The next morning I found the racoons had gotten into about 5 black garbage bags and scattered some food. I put on rubber gloves and picked up the loose food and rebagged it. The 5 black bags were still ripped, but food contained. I had to leave to catch a plane and asked my son to approve the estimate they would call with. I mean how much could it be. $200? They called and said it $300 for the garbage, but another 3 hours at $75 to rebag the ripped bags. Of course my son had no clue what was involved, so just approved the estimate. I was now in the air with no access to cell. I almost lost my marbles when my son said they charged 3 hours to rebag. I'm guessing it would have been 15 minutes work. Then they asked if he'd like to leave a tip, which he did. This whole exercise felt like a total rip off. They knew I was no longer in town and had no option to approve the pick up. Scameroo. Never again. I've had good experiences with 1 800 Junk, in my home town, but dont think they are in Kingston. You've been warned. read more

I am not happy with Just Junk Kingston's price change. On the website, it says "Upfront pricing. Unlike other removers with their hidden fees and disposal charges, our pricing is 100% upfront and all-inclusive." This was not the case. Our realtor booked the appointment on Tuesday, Feb. 7,2023 and was told it would cost $149.00 to cut up and remove a freezer from a basement. Just Junk Kingston franchise owner Scott Carruthers insists their office phoned back within 20 minutes to say an error had been made and there would be an additional $249.00 charged for the cut-up. The realtor insists she did not receive a callback. With tax, the total bill for cutting up the freezer and removing from the basement was $450.87. The house sale was closing on Friday and the freezer had to be gone. The Just Junk truck called Wednesday. We can be there by 1:00. Do you still want us to come it will cost $249 more? We had no choice. The owner said their minimum charge to cut up a freezer is $249. This is not on the website but should be so customers can make informed decisions. I recommend you consider calling 1-800-Got-Junk. We have had great luck with them in the past and their pricing is fair. read more