Very kind, knowledgeable Vet! Easy to book an emergency appt for my cat with a sudden abscess. I was able to be with her during the exam, the prices are reasonable, and the care was fantastic. They are very organized and helpful, the instructions for after surgery care were clear and they handle the appointments for you. I'm so grateful for Juvo and highly recommend them! read more

They just charged us $900.00 to euthanize our dog! Talk about taking advantage of a distraught pet owner.

Juvo was recommended by a friend. The first time I came in I was really nervous because my puppy got injured and I wanted to to be seen right away. I was really impressed with the amount of professionalism that all the staff have. They made me feel very welcomed the moment I come in and offered a cup of coffee which made me feel at home. They were able to see my puppy within min. The vet was able to help with my puppy and gave me the right care plan. I also really appreciated that they called me the following day to check in with how my puppy was doing. They definitely go above and beyond and would recommend anyone to come here with their fur babies. read more

grieving the loss of my dog, Teddi. First off, I want to express my appreciation for the kindness of the front office staff and the vet. Yes, the vet was nice but...however, I have TWO ISSUES. *Communication* The reason for 1 star for not being 100% real (honest). It is important to bring attention to pet owners a.k.a a warning so you guys are aware. On this day (1/19), I brought my boy in for a check-up due to trouble breathing and vomiting. I was assigned a vet named Annie Ro. I was in the room with my partner and our boy. Annie checked on our boy and said he had a heart murmur and based on his visual physical exam he would need blood work, an x-ray to check on his heart, and some other testing to see what was wrong with him. Annie explained my boy would need to be sedated to take these tests. Annie assured me it was SAFE to give him for his heart. She left the room so my partner and I could discuss this matter. I googled and researched if it is actually safe to sedate him due to his heart condition. Google search SAYS NO it is too dangerous he will pass. The same vet returned to the room and assured me it was safe. I was iffy about it but I took her word for it. Man, I should have followed my gut. I was heartbroken when a vet came out to tell us that his heart stopped working when given a second dose. I asked her why was he even given a 2nd dose. She explained he needed to be sedated for an x-ray exam and then granted permission to do CPR on my boy and I was hoping for a miracle. We were waiting in the room, and Annie told us he had passed away. Of course, I had a bunch of questions so I asked her a whole bunch. The vet says his heart stopped 1 minute after being given 2nd dose. I asked her if I thought it was safe for him. Then I asked her how did the other dogs respond to the same meds that were given to my boy. Annie said they passed. WHY NOT TELL ME THIS BEFORE? NO WARNING???? SHE WAS NOT CLEAR about the high RISKS before granting her to proceed with this! I would flat-out say NO to that right there and look at other options. If I was told there's no other option I still would say NO to SEDATION meds. I was so confused and upset that I had to ask her these questions to get that answer AFTER my boy passed??? So now she's clear about the high risks? There is a camera in the waiting room so don't hit me with "there must have been miscommunication" THERE WAS no MISCOMMUNCATION. I was told what I was told. Since I know the owner will reply to this text, all I will say is RUN the camera. Thanks. The TWO ISSUES * 1.) I have here the VET not giving me the warning that he will pass due to their experience! Common sense! 2.) The paperwork they gave me does NOT MATCH what the vet has told us. SOOOOO CONFUSING????? there were so many inaccurate explanations! whoever did this paperwork had a miscommunication. No, I would not come back here. Only because the vet FAILED to give me a WARNING based on their experience with dogs (with heart problems) responding to the meds. She had no problem letting me know this after he died and NOT before. NO CLARIFICATION. NO WARNING ABOUT HIGH RISKS. I've always told my partner I don't trust vets, they d'ont always tell you. I STILL DON'T understand why he was given 2nd dose if he was already calm after 1st dose??? To pet owners, please be aware and ask questions. If your guts tell you something isn't right. Follow your instinct. Do your research. As a dog mom, I miss my boy. And I hope my boy went peacefully. SIDE NOTE: After Annie Ro knew most likely my dog was going to pass, it felt like I got played. I paid 1k when this VET KNEW he was going to pass BEFORE she gave him the meds. ***UPDATE: 2/16/24**** RESPONDING TO BUSINESS OWNER, Emily S. **FYI, there was NO miscommunication or misunderstanding. Annie Ro, should've been UPFRONT and she did not do that 1 simple task. Surveillance does not lie and she did NOT mention anything BEFORE but AFTER my dog passed. I'd be careful with (if i were you) with "misunderstanding" statement. read more

So very nice I did not feel like my poorly dog was a money spinner and took time later to talk over diagnosis again with great care as I was upset. This is the vet for me in the future TY for your care and willingness to spend time with me. read more

l just brought my cat Bandit to Juvo, he had not been in for some time - l was weary - but the super friendly and highly skilled techs put me at ease right away - answered all my questions completely - even the stupid ones - and the Doctor was just as nice - highly knowledgeable, very compassionate and understanding as was the whole staff - while being very professional, TOP NOTCH! - this is my new Vet - They treated my Bandit like he was my son - he is! Thanks Again Juvo - John Portuguiz read more

We brought our dog Peanut to Juvo because she was having stomach/vomiting issues. Not only was Juvo able to fit us into their schedule quickly, but Dr. Nguyen and the entire staff were professional, kind, and made us and Peanut feel welcome. Peanut is a very shy dog but the staff were very gentle and sweet with her! Dr. Nguyen gave a comprehensive treatment plan and while we waited for Peanut to get some shots we went a couple blocks away to a nearby Starbucks which was super convenient. Love the location and the doctors here and will definitely trust them in the future for any and all of Peanut's healthcare needs! read more

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Very accommodating - was able to get in that same day. Everyone was very nice and courteous. We found a new place to go. read more

I took my senior dog in to Juvo today because he had been experiencing seizures. Dr. Nguyen was who I saw and she has the most kind bedside manner. I ultimately made the decision to put my sweet boy down due to all of his health issues and I didn't want to see him suffer. He had a long, incredible life. Thank you Dr. Nguyen for your kindness and for showing incredible compassion and empathy. This was the absolute worst day of my life and hardest thing I've ever done but Dr. Nguyen helped me through it. read more

They were very nice and gentle with our cat - they have a very practical approach and provided options - good follow up

I am so glad a new pet hospital opened in Pacifica! These folks are a treasure! Dr Rose takes care of my two fur babies (Gizmo & Otis) They were able to fit me in the same day due to Gizmo not bearing weight on his rear left leg.. long story short he is going to require corrective surgery There very attentive and knowledgeable and couldn't ask for a better team. read more

Our cat suddenly began vomiting and did not stop. Juvo was able to fit her in last minute in a Friday evening. Dr Annie Ro as well as the desk staff and bet tech Shannon were lovely. BB got a careful exam with a lot of options explained to us. Dr Annie did not try to pressure us or recommend expensive testing, but did treat BB for her symptoms and recommend future steps if BB did not improve. Thank you for all your care. read more

I don't even know where to start since I'm still processing and grieving over the loss of my dog and best friend Frankie. She had been coughing at night lately, then doing things that were very uncharacteristic of her -- pooping in the house on Saturday and vomiting on the dining room rug on Sunday. I called her vet on Monday morning, who told me that she had no availability that day and referred me to a few places, including Juvo, which I later learned was at the location where Oceana Pet Hospital used to be, the place where my dogs had their exams and vaccinations before the business had closed last year. I called Juvo first because it was nearby and I knew exactly where it was, and even though they didn't have availability that day either, they told me to bring Frankie in and they'd find a way to fit her in between appointments. Here I was, a perfect stranger, and they wanted to find a way to help. I took her in, and unbeknownst to me, my dearest Frankie had what was very likely congestive heart failure and went into cardiac arrest within a half hour of my dropping her off. I consented to CPR knowing that the chance of revival was extremely low. By the time I got to the hospital about 10 minutes later, she was gone. I was so devastated, crying uncontrollably and probably audible for miles, yet I was given all the time I needed to grieve. One staff member in particular (I'm embarrassed to admit that in my haze I don't think I caught her name, but I think it was Shannon) was so sweet and empathetic and wonderful. For days, I scoured the Internet trying to comprehend what had happened. It turns out, Frankie had so many symptoms of congestive heart failure (coughing at night, change in appetite, restless sleep, and last and certainly not least, the heart murmur that she was diagnosed with), I was so angry at myself for not reading up on all of this before. I felt extreme guilt for dropping her off alone (vs with our other dog, whom she is used to having exams with, or just my staying at the hospital), and I wondered if the stress of being in an unfamiliar place with unfamiliar people all by herself caused her to faint and eventually go into cardiac arrest. But I realized it could have played out in much worse ways -- what if it happened when my husband and I were at work and no one was at home? She might've been gone for hours before she was discovered. At least she was attended to right away, and Dr. Rose and her team were right there to give her the best chance of survival. I got a card in the mail yesterday from Juvo. It was a sympathy card with each member of the entire staff writing a note expressing their condolences. It was so incredibly touching and was one of the nicest things I've ever received. Reading it made me see another silver lining -- when Frankie crossed the rainbow bridge, she was in the midst of the most kind and loving and positive energy. I wish I was there for her, but she got the next best thing. The world would be a better place if more people were like those at Juvo. The vet bill was extremely reasonable and there's no doubt in my mind that they are people of integrity. There's no upselling or gouging or attempts to get you to overpay for anything. I highly recommend Juvo. I would give 10 stars if I could. read more

Everyone here is so friendly and very quick to answer questions in away that's easy to understand. Dr. Annie is the one who has seen all my cats, and their visits with her have all gone very smooth and they all seemed very comfortable with her! After the visits, they submit the insurance claims for us, which gives an unexplainable amount of relief because it's one less thing I have to remember to do when I get home. It is really great to be comfortable and have a deep sense of trust when it comes to care for my cats! read more

Hands down, the best veterinary hospital around the area! I was delighted when I found out Dr. Nguyen is back and I did not wait a second to book for my babies! Dr. Nguyen has been taking care of my Maltipoo (Aki) and Australia Shepherd (Yoshi) since the Oceana Hospital and I cannot describe my appreciation to Dr. Nguyen and her team. My Aussie Shepherd is definitely not the friendly but Dr. Nguyen and her team handled him with care and affection. They are quick with their responses and answered all my questions and answers thoroughly. read more

We took our cat here for the first time since we moved to Pacifica and the staff were great while the offices were clean and comfortable!

The front staff is very welcoming and kind. I knew right away we would love this place by how clean the clinic is and how easy it was to make an appointment for our cat. Dr. Annie was very calm and actually took the time to answer all my questions. I recommend this place to all pet owners! read more

I brought my dog in because she was favoring her back foot // vet was very nice and diagnosed my dogs swollen paw as a canine papilloma virus possibly sec to trauma and treated with antibiotics and pad wipes--- My dog continues to favor her foot -- after appointment I needed the copy of the MD note and they said they can connect t to MetLife (with bill) and send for me-- two days later -- no claim was sent/ I called and spoke to a receptionist that was extremely rude! She said she needed approval from the vet to email me the note // I asked if I would hear back and kept repeating herself over and over but more stern*" we need doctors approval" and did not answer my question/- and that it would take two days! Meanwhile it's like / so can't get reimbursed // whether a doctor approves or not// I need the note // so don't recommend because they are rude and do not allow customers copies of notes read more

After having a poor experience with my local vet I reached out to Juvo. They responded quickly and were able to see my dog immediately. The entire experience was flawless. The space is clean and bright and the vet was compassionate, calm, and really spent time listening to us. We spent more time with her than any other vet has spent with my dog. I highly recommend this business and I am so thankful to find a veterinary hospital that cares about its clients and won't treat you and your pet like a dollar sign. read more

We live a few blocks away from this hospital and drive by it mostly every day. We were previously taking our beloved doggy to a different vet, however we were never happy with their service. We are so happy to have decided to try out Juvo. From beginning to end our first experience with this location has been outstanding. It was Fairly easy to get an appointment and once we arrived the front desk staff was kind and helpful. We were taken into an exam room right away where Dr. Nguyen came in to talk to us and examine our pet. Her bedside manner was superb! She was kind and caring and gave us lots of options of tests that could be done with absolutely no pressure. Her assistant went over each recommended service explaining what they were and making sure we were well aware of pricing, reminding us that we were free to choose whatever services we wanted with no pressure l. We were left alone to decide whether we were going to proceed with the recommended services. We agreed to them all because we felt the doc was truly offering what was in the best interest of our pup. Communication is great. They keep you well informed of everything. Dr. Nguyen even personally called us the next day to ask if there had been any improvements. And then her staff followed up once again a few days later. Overall this hospital shows that they truly care about your pets well being. I couldn't ask for more! Thank you for taking the time to care for my doggy. She means the world to us so we are beyond happy to have found a place that will take good care of her while making us feel comfortable. read more

The entire staff is very friendly and welcoming. Dr. Rose gave me all treatment options and explained everything is detail. Pricing is very reasonable too! read more

They say their low cost!! Well if they are a regular office visit is $94 but a better vet Pacifica Pet hospital is $70! They will not lower their cost so therefore; they are NOT competitive pricing at all. read more

We are new to the area. They got me in for a checkup THAT DAY. I have not had that happen in any form of people or animal healthcare in the Bay Area. Everyone was friendly. The doctor saw us right on time. One of my dogs looks like she has a flea allergy and we didn't seem to have many fleas in my old place. We got a standard course of temporary itch relief and flea prevention meds. My other dog has a complicated medical history. The doctor immediately put together the pieces she needed to know. My dog had a cardiac arrest under anesthesia before and she needs a tooth pulled. She said that my dog needed a specialist for the tooth. I 100% agree and that what I was thinking before we got there. So, she explained that the specialists will have more variety in the medications they are trained to use and the only way my dog can have anesthesia is with someone that has the right training. So, great medical decision making. Obviously, it sucks to pay more, but this is not a medical situation you can cut corners on. Medication prices were reasonable. No pressure to agree to the routine check up tests that can wait for another time. They sent a follow up text the next day. It was automated but it gives you a handy way to text back if you have a question etc: read more

our cat got checked up by this vet a couple weeks ago and now as of yesterday she has a disease called FIP that is pretty much terminal. she is only 7 months old we should've found that out the first visit. the people that work there are very rude and always try to up-charge you for anything. we now have to put her down because there is no legal treatment for this illness and people are still researching. we DO NOT recommend this place. read more