Over the last two months or so I've been trying to figure out what's wrong with my 6 year old…read morePoodle Terrier mix. It started with a stroke/seizure episode and it was all pretty scary. I was calling around from San Mateo to Westborough trying to get quotes before booking an appointment and inquiring about what kinds of tests and treatments would possibly be needed for Boba's condition. Masson was the only place that I felt was genuinely there to help you without digging a hole into your pocket. They were the only place that could give me a rough dollar amount. And I completely understand quotes can be inaccurate because you can't diagnose over the phone. Jasmine was the first staff I spoke to there, she was warm, kind and knowledgeable. She was the initial reason I chose to book with Masson. And I have found so many more reasons to stay. Dr. Tais is patient and truly cares about your pet. Our appointments didn't feel rushed, she took the time to hear me out with what happened to Boba and answered questions and explained things thoroughly to me. Treatments and quotes were explained upfront and I didn't feel like she was trying to push any unnecessary tests or treatments. Yesterday I had called in with some follow up questions for Dr. Tais, not sure who I spoke to on the phone, but she was also amazing. Took great notes and this morning I received a call from Brook, answering my questions from the previous day. I feel so grateful to have found such a wonderful place. It's stressful when your fur baby is sick but everyone we've come across has been exceptional.

Great service, always chooses the best options for my Frenchies who are always there . We choose…read morethem for our regular dog needs. Wouldn't go anywhere else .

Marshmallow had her first vet visit, and it was such a great experience from start to finish. Dr…read more Magrey was incredibly knowledgeable and took the time to explain everything in a way that made me feel confident and at ease as a new puppy owner. The vet techs/staff were just as welcoming. Super supportive, and clearly experienced. They gave me helpful advice and suggestions on puppy toys, treats, and general care, which I really appreciated. I'm so glad we chose this clinic for Marshmallow and I'm looking forward to continuing her care with such a kind and knowledgeable team.

Read the one stars and it says it all. They are rude, and want to run tests that are unnecessary…read more Prescribe things they have no solid foundation for prescribing. They obviously didn't even read my cats records which are current. The treatment they suggested was over 1200. I picked up my cat and got the hell out of there. For shots or whatever, but I wouldn't trust them. Not even for shots. The staff was worse than the vet, rude and that is an awful thing to face when you are crying over your pet. 'oh I heard that before' so condescending. I told her to go f herself and I apologized but wasn't sorry, for sure

I can't thank Dr. Grewal and his staff enough for the care that my little Buddy received. Even when…read moreit was time to let him rest, they were so compassionate as we worked all the arrangements out. My family were able to say goodbye to our furry companion of 14 years here and while it was sad, we were comforted by how gentle Dr. Grewal was with Buddy in his final moments. We will continue to bring our other little one here as they are always so good with him as well.

Dr. Grewel has been my Vet since 2013 when my beloved WGSD Marshie was sick. I'm a Ex Vet Tech and…read moreDr. Grewel knew I wanted to give her a last chance & she was down he said it was a "spine stroke" something I had never even heard off, and she got treated & a staff member gave me a ride home b/c she couldn't walk. She passed during the night, and I appreciate Dr. Grewel giving her the chance to heal if she could. He has been my dogs Vet since then. He is honest & caring and the dogs know, they know when a Vet cares. I recommend him highly! He is honest & he "honors" the pets life. He is very special and one-of-a-kind veterinarian. I thank you, Dr. Grewel, and so does Ava! (the dog)

I don't know how we got so lucky in having the greatest vet for our dog, Buddy. Dr. Roossien is a…read moreheavenly human who went above and beyond for our boy. Buddy had Cushing's disease, numerous lipomas removed, and a big tooth and gum infection that Dr. Roossien helped us mend. Once he had hyperparathyroidism, she advised us that we should see specialists and gave us recommendations on who to see. Buddy also struggled with sensitivity to medications, so she's help us find the right medication and dosage for him. When the specialists we took him to didn't dedicate enough time to help us (MedVet) Dr. Roossien worked up a plan to help us move forward with his care until his very last days. Dr. Roossien is the type of person to walk you through your pet's care and give you different options based on their health and financials. We often joked that we wished she was our doctor. She took amazing care of Buddy and shows a great amount of genuine care. We followed Dr. Roossien from her previous practice in San Mateo, however we loved San Bruno Pet Hospital so much more. Even if we had to go further, she was worth it and we loved the staff that were equally caring and showed enthusiasm when they'd see all their doggie clients arrive. Even on the phone they'd maintain their sunny demeanor- especially Allie, whom I remember helping us most. That's not to say the other staff wasn't ready to help and pleasant as well. The facility was always clean and I liked the setup in the waiting room. The parking lot is ample, but do leave with caution since incoming traffic can become congested at the light upon exiting. I can't thank you all for how much you helped our boy throughout his years.

After leaving our previous vet, we had been searching for a new one -- but the urgency really hit…read moreon a Saturday when Apollo started showing signs of a urinary infection. I called around to a few places and couldn't get in anywhere, but San Bruno Pet Hospital was able to fit us in for a new patient appointment at 1:30 that same day. From the first call, Myra was incredibly kind and reassuring. She even rolled with my nervous jokes, which I appreciated more than she probably knows. Walking in, everything felt smooth and organized, which immediately put me at ease. The doctor was just as great. She took her time examining Apollo, checked for bladder stones (thankfully negative), and -- something I really appreciated -- didn't push unnecessary tests or make it feel like we couldn't move forward without them. She prescribed antibiotics to treat the infection and made the whole process feel straightforward and stress-free. Now if someone could come over and help me get this pill down Apollo's throat, that would be amazing... lol. Overall, this was a great experience from start to finish. So relieved to have found a vet that feels trustworthy and compassionate

Burlingame family pet has been my vet for years! They always take care of my furry animals so well!…read more I want to give a special shoutout to Benjamin for fitting my dog in last min today! My dog needed a nail trim desperately and he was so efficient in getting me in! He was lovely to talk to and I hope I get to book an appointment with him again!

I went to see BFPH earlier in the year for a special procedure for my dog. BFPH was referred to me…read moreby my primary vet as they had limited capacity of what specialities they could provide due to construction issues. Anyways, I'll start with: my experience here was a hot mess and had a small redemption arc towards the end of my visits here. It was a hot mess as my dog's procedure was cancelled 2x, the first time being a scheduling issue as I was scheduled on a day the vet doesnt perform procedures. I scheduled this first appointment a month in advance only for them to check their schedule 2 days prior to let me know they needed to reschedule. What makes this worse is my dog had to take steroids and several medicines a week prior to his procedure so essentially he was on steroids for no reason. Prior to this cancellation, I called 2x almost everyday for a week trying to get instructions from the vet about the pre procedure protocol- which I understand vets are busy but a week of no response is ridiculous The second cancellation was a similar scenario but it was cancelled because they found out that they ran out of the medication they needed to perform the procedure 2 days prior so yet again my dog was on steroids for no reason. At this point, I probably should've went to another clinic but given that this procedure was unique, not very many clinics did it, and the vet was apologetic the second go around- I felt better about it and we finally went through with the procedure. The procedure was successful but a week later my dog had complications and had to go to the ER. Thankfully, he is okay now. After hearing of the complications the vet was apologetic and we went in a week after for a recheck where the vet suggested that he didnt need a recheck if he was fine and that a recheck costs money. That statement rubbed me the wrong way and to which, I said I understand but this is for my peace of mind. The main thing I regret out of all of this was that I wish I advocated more for staging protocol (e.g blood work, xrays,etc) prior to my dog's procedure as the vet was confident my dog didnt need this to which I took their word. But looking back this would've been good information to have had and could have provided me with more comfort and peace of mind. Despite this experience, the front desk staff, special shoutout to Andrew, was kind and apologetic especially towards the end when I was noticeably frustrated by the situation. This was the small redemption arc this clinic had for me. All this to say, unless necessary I do not plan on pursuing any further business here.

Thank you to the team at Pacifica Pet Hospital! Dr. Choi and his staff are great. They were all…read morevery warm and welcoming and made the appointment go smoothly. They took care of my pup and would definitely recommend!

I brought my German Shepherd here last year after switching from Claremont Vet Hospital to avoid…read morethe commute to Oakland. Scheduling was easy, the staff was friendly, and overall we had a positive experience, aside from about $500 in recommended services that I declined. My dog was originally seen for an anal gland expression and two vaccinations. She has anxiety and knocked over a staff member during the first visit, so the clinic recommended Trazodone and Acepromazine for future appointments. I followed their advice, and our next visits went smoothly. A year later, I called to schedule another appointment and was surprised to be told they no longer wanted to see my dog. I wasn't given an explanation, but when I requested her records, I saw she had been labeled as aggressive. This had never been an issue at Claremont Vet Hospital. The lack of transparency was disappointing, especially since my dog was due for routine vaccinations. Based on my experience, I wouldn't recommend this clinic for owners of large, anxious dogs that require extra handling, even when medicated.

I was looking for a mobile pet vet to help me with my aging kitty, but sadly, their phone message…read moresays they are not accepting new patients.

Thank you for everything. I was making some calls for house doctors to come for in home euthanasia…read moreservice. Dr. Ort was referred to me by multiple people and heard nothing but good things. I had a feeling this week was going to be my Harley's last week with us. My Harley girl actually passed away suddenly at the house that same day and it just so happen that Dr. Ort returned my phone call right after Harley passed. Weird and crazy how things work like that right? After speaking with her, she was able to pick her up and I loved that she handles the aftercare service for you as well. When she arrived, she was so gentle with Harley and super compassionate. I appreciate everything as this was super hard for me to say goodbye. No regrets leaving my Harley in Dr. Ort's hands.

There are no words to express the enormous gratitude we feel to Dr Bolivar-Dillon for helping our…read morefamily say goodbye to our beloved family fur baby. He not only eased her suffering, he eased ours by his sensitivity, professionalism, punctuality, and gentle comfort. We also felt the cost was more than fair. we will recommend you to everyone we know and be calling you again in the future when we adopt a new family member.

When going to the vet isn't possible, vet on wheels is the way to go. Our 8 yr. old, FIV cat,…read morePatches was recently diagnosed with large cell lymphoma. And within 2 weeks, his health was declining rapidly. We were beside ourselves as to what to do as chemotherapy and surgery was not an option. From test results, he was barely making enough red and white blood cells because of his FIV disease and wouldn't be able to endure chemo. Making his days comfortable became difficult. Although he was on an appetite stimulant, he was losing a lot of weight and wasn't his energetic self. He refused to take pain medication as well. Sadly, I searched Yelp for euthanasia services. Out of all the vet businesses I called, I found Dr. Bolivar reasonably priced and it could be done at the comforts of home surrounded by loved ones. On the appointed day, we had Patches enjoy the sunshine while exploring our garden and chewing on plants. He never got to go outside and was strictly an indoor cat (being FIV, it was advisable to stay indoors due to his compromised immune system) so this was a once in a lifetime treat. Thank goodness it was really sunny and warm from all the rain from the past week. Then Dr. Bolivar came (on time). It didn't take long to give him 2 shots. We said our goodbyes as he crossed over the rainbow bridge to a place of love and peace. It was a heartbreaking day, but having a mobile vet made it worry and stress free. I wouldn't have done it any other way. Then he took Patches to Pets Rest cemetery for cremation and paw prints. At our grieving state, we were relieved that we didn't have to do anything. A few days later, I retrieved his ashes in a nice, wooden box with a few paw prints done in clay. Thank you, Dr. Bolivar! We wish we had met you sooner and in better terms, but we appreciate all that you had done for us during this difficult time and would highly recommend your service!

Our peanut and hippo have been coming to DC Pet Hospital for while now and we can't recommend this…read moreplace enough, especially Dr. Chan! Every visit with our Peanut and Hippo, has been a wonderful experience. Dr. Chan is always professional, attentive, compassionate, and incredibly thorough. She takes the time to answer all of our questions and makes sure we fully understand everything. With Peanut's heart condition, Dr. Chan has been especially informative and patient with her care. We truly appreciate the time and attention she gives to both of our dogs. The entire team has always been kind and caring, and it's clear they genuinely love the animals they treat. We've been to a few clinics and by far, DC Pet Hospital is the best. We trust Dr. Chan and this clinic with Peanut and Hippo, and we're so grateful for the exceptional care they provide. Thank you for always taking such great care of our family!

I've been taking my cat Pi here for a couple years now and have been happy with his treatment. The…read morevet techs are knowledgeable and always handle our cat with care. After being advised to get a surgery on our boy, once recovered he has genuinely acted like we restored his youth. He's playing more, he's eating a ton and a mischievous side seems to have emerged. Dr. Sohi has done great work with Pi as has Dr. W. Even though my boy hates the vet, we love the way he feels after!

This is the review I have been holding off for a while…read more Today marks 6 months since we used this service. This has been the most difficult and saddest decision we've had to make. When I contacted Restful Paws, I didn't know what to expect. In fact, I felt bad crying on the phone because I couldn't imagine trying to talk to someone like me at that moment. But the staff couldn't be more understanding and supportive. Unlike making end of life decisions for your fur baby, the process of scheduling this appointment was very easy. Restful Paws asked all the right questions, set the expectations, and made this process that much easier. And on the day of, Dr. Ami arrived promptly at the scheduled time. She was very caring and understanding, and she put all of us at ease. We could not have asked for a better last day for our Sodapop. I'm thankful that we reached out to restful pause, and grateful that they were able to come to our house to help us get through this phase. Weeks later, we received a card from Dr. Ami sending us her condolences. Thank you, Restful Paws, for doing the service that you do. I'm sure it's not easy, and I can only imagine how sad it is to do this on a daily basis. Thank you so much!

My family and I had to make the hardest decision as a pet owner and put our long lived Christy…read moredown. From calling to make an appointment, receiving reminder emails, and day of texts from our vet, each step was handled with so much compassion. We were able to find a weekend availability which was best scenario so everyone could attend. Dr. Vine was very punctual the day of and gave us a thorough breakdown of what to expect (pain reliever, anesthesia, and euthanasia). We didn't feel rushed at any point, and we were given ample time before proceeding to each stage. She was very respectful and the process was smooth. After the euthanasia, we were able to choose where we wanted the fur clippings. The paw print was perfectly imprinted with Christy's name, which added such a sweet personal touch. We chose to pickup Christy's ashes at Sage, and it was quick. The only thing is it felt very jarring going to an animal hospital filled with so many people and dogs. Considering this was only 2 weeks after the euthanasia, I was still grieving and it was difficult being in that environment so soon. The only feedback I'd give is it'd be more mindful if there was a separate pickup location away from everyone else for more privacy. Dr. Vine sent a sympathy card as well and it was very sweet. Thank you so much for giving Christy such a respectful experience and having her pass comfortably and peacefully. I will definitely recommend this organization to loved ones! Thank you Dr. Vine for such a smooth experience. You made this process much easier and we were able to focus on grieving afterwards. Rest in peace, sweet Christy!