Over the last two months or so I've been trying to figure out what's wrong with my 6 year old…read morePoodle Terrier mix. It started with a stroke/seizure episode and it was all pretty scary. I was calling around from San Mateo to Westborough trying to get quotes before booking an appointment and inquiring about what kinds of tests and treatments would possibly be needed for Boba's condition. Masson was the only place that I felt was genuinely there to help you without digging a hole into your pocket. They were the only place that could give me a rough dollar amount. And I completely understand quotes can be inaccurate because you can't diagnose over the phone. Jasmine was the first staff I spoke to there, she was warm, kind and knowledgeable. She was the initial reason I chose to book with Masson. And I have found so many more reasons to stay. Dr. Tais is patient and truly cares about your pet. Our appointments didn't feel rushed, she took the time to hear me out with what happened to Boba and answered questions and explained things thoroughly to me. Treatments and quotes were explained upfront and I didn't feel like she was trying to push any unnecessary tests or treatments. Yesterday I had called in with some follow up questions for Dr. Tais, not sure who I spoke to on the phone, but she was also amazing. Took great notes and this morning I received a call from Brook, answering my questions from the previous day. I feel so grateful to have found such a wonderful place. It's stressful when your fur baby is sick but everyone we've come across has been exceptional.

Went in to get a check up and vaccinations for my recent rescue. My partner went in and they didn't…read moreask me to come in or confirm with me while I am in the waiting room about my dog's medical records. Rescue provided every document after I had claimed ownership of her. Vet only asked my partner who isn't the primary owner of my dog and disregarded the medical records and said she didn't believe that they're the complete records and would reach out to the rescue. The email forwarded to the vet is from the rescue is the complete documents of everything regarding my dog and it's clearly stated in the email but the vet had the audacity to say "i don't believe this. i will reach out to confirm." and left the room and said they would email them for confirmation. Not once did they ask to speak to me or ask me to come into the waiting room and disregarded me knowing I was sitting there.

Read the one stars and it says it all. They are rude, and want to run tests that are unnecessary…read more Prescribe things they have no solid foundation for prescribing. They obviously didn't even read my cats records which are current. The treatment they suggested was over 1200. I picked up my cat and got the hell out of there. For shots or whatever, but I wouldn't trust them. Not even for shots. The staff was worse than the vet, rude and that is an awful thing to face when you are crying over your pet. 'oh I heard that before' so condescending. I told her to go f herself and I apologized but wasn't sorry, for sure

It's been a few years and my understanding is that the staff has turned over (management, ownership…read moreand all), but have to say that they have been pretty good to us so far. Twice we needed a bit of urgent care and were delighted that they were open on a Sunday. Both times we were able to get seen almost right away, and felt that the cost and diagnosis was fair. The staff are really friendly, and we're actually thinking about switching our main vet more permanently!

I can't thank Dr. Grewal and his staff enough for the care that my little Buddy received. Even when…read moreit was time to let him rest, they were so compassionate as we worked all the arrangements out. My family were able to say goodbye to our furry companion of 14 years here and while it was sad, we were comforted by how gentle Dr. Grewal was with Buddy in his final moments. We will continue to bring our other little one here as they are always so good with him as well.

We've been taking our darling girl, Duck to Dr. Grewal ever since she was a puppy! He did her spay,…read moreher physicals, and everything in between. Today, we noticed a bald spot on our girl and called the office to get an appointment. They were able to see her the same day! Dr. Grewal took his time with Duck to examine her skin and was able to diagnose her. He also took extra time giving her some love and attention! Cannot recommend Dr. Grewal and his staff enough. They're wonderful people!

We have been taking our dog to San Bruno since we got him 7 years ago. Appointments are super easy…read moreto make, staff is friendly, and our dog always has a positive experience there. We had one emergency visit and it was a fast and easy process. The only downside is the pricing, we have seen prices go up for services that seem a bit steep.

I don't know how we got so lucky in having the greatest vet for our dog, Buddy. Dr. Roossien is a…read moreheavenly human who went above and beyond for our boy. Buddy had Cushing's disease, numerous lipomas removed, and a big tooth and gum infection that Dr. Roossien helped us mend. Once he had hyperparathyroidism, she advised us that we should see specialists and gave us recommendations on who to see. Buddy also struggled with sensitivity to medications, so she's help us find the right medication and dosage for him. When the specialists we took him to didn't dedicate enough time to help us (MedVet) Dr. Roossien worked up a plan to help us move forward with his care until his very last days. Dr. Roossien is the type of person to walk you through your pet's care and give you different options based on their health and financials. We often joked that we wished she was our doctor. She took amazing care of Buddy and shows a great amount of genuine care. We followed Dr. Roossien from her previous practice in San Mateo, however we loved San Bruno Pet Hospital so much more. Even if we had to go further, she was worth it and we loved the staff that were equally caring and showed enthusiasm when they'd see all their doggie clients arrive. Even on the phone they'd maintain their sunny demeanor- especially Allie, whom I remember helping us most. That's not to say the other staff wasn't ready to help and pleasant as well. The facility was always clean and I liked the setup in the waiting room. The parking lot is ample, but do leave with caution since incoming traffic can become congested at the light upon exiting. I can't thank you all for how much you helped our boy throughout his years.

Burlingame family pet has been my vet for years! They always take care of my furry animals so well!…read more I want to give a special shoutout to Benjamin for fitting my dog in last min today! My dog needed a nail trim desperately and he was so efficient in getting me in! He was lovely to talk to and I hope I get to book an appointment with him again!

My dog was diagnosed with a serious condition that required surgery. While I completely understand…read morethat the clinic had to close because of a fire, what I cannot understand is the complete lack of follow-up for patients with ongoing, serious medical needs. The only communication I received was a generic email stating the office was closed and providing a list of other veterinary clinics in the area. There was no phone call, no personal email, no discussion of my dog's condition, no transfer of care, and no effort to ensure that a patient awaiting a major surgery would continue receiving treatment. Just a "here you go" list of other vets. When your pet has a potentially life-threatening condition, you expect more than a mass email. I wasn't looking for miracles, I was looking for basic communication and compassion. A simple phone call to discuss my dog's situation or help coordinate the next steps would have gone a long way. Closing because of an emergency is understandable. Leaving clients with critically ill pets to figure everything out on their own is not. I sincerely hope they improve their communication and continuity of care for future patients, because no pet owner should have to feel abandoned during such a stressful time.

We recently had to put our fur baby down to rest and it was the hardest and most heart breaking…read moreexperience. Everyone from the staff to the veterinarian doctor were so sympathetic to our experience and comforted us in this difficult time. Genuinely felt like they cared and offered us grace and time we needed to say goodbye without feeling rushed or hurried. We came back 1 1/2 weeks later to pick up our fur baby Mocha's ashes and I wasn't sure what to expect. It was done so classy and thought out. The cedar box with her name wrapped in a very elegant velvet bag, a ceramic paw print, they captured her nose print as well for us, and lastly a certificate of her passing. To all the staff, thank you for support, caring gestures, and giving me and my family the best experience we could have asked for during this difficult time

I brought my German Shepherd here last year after switching from Claremont Vet Hospital to avoid…read morethe commute to Oakland. Scheduling was easy, the staff was friendly, and overall we had a positive experience, aside from about $500 in recommended services that I declined. My dog was originally seen for an anal gland expression and two vaccinations. She has anxiety and knocked over a staff member during the first visit, so the clinic recommended Trazodone and Acepromazine for future appointments. I followed their advice, and our next visits went smoothly. A year later, I called to schedule another appointment and was surprised to be told they no longer wanted to see my dog. I wasn't given an explanation, but when I requested her records, I saw she had been labeled as aggressive. This had never been an issue at Claremont Vet Hospital. The lack of transparency was disappointing, especially since my dog was due for routine vaccinations. Based on my experience, I wouldn't recommend this clinic for owners of large, anxious dogs that require extra handling, even when medicated.

I was looking for a mobile pet vet to help me with my aging kitty, but sadly, their phone message…read moresays they are not accepting new patients.

Thank you for everything. I was making some calls for house doctors to come for in home euthanasia…read moreservice. Dr. Ort was referred to me by multiple people and heard nothing but good things. I had a feeling this week was going to be my Harley's last week with us. My Harley girl actually passed away suddenly at the house that same day and it just so happen that Dr. Ort returned my phone call right after Harley passed. Weird and crazy how things work like that right? After speaking with her, she was able to pick her up and I loved that she handles the aftercare service for you as well. When she arrived, she was so gentle with Harley and super compassionate. I appreciate everything as this was super hard for me to say goodbye. No regrets leaving my Harley in Dr. Ort's hands.

Dr. Bolivar came to our home to assess our 121/2 year old…read moreGolden Retriever Darby. He had a mass covering his lungs and we needed to know if it was time for him to cross over the Rainbow Bridge. Dr. Bolivar was so wonderful, very compassionate and offered us his assessment. We didn't know him but I will tell you if I do get another dog Dr Julio Bolivar will be our Vet. Wish we knew him Sooner.

My wife and I have known Dr. Julio Bolivar since 2006. At that time we had a 15 YO Dalmatian,…read moreStormy. Trips to the Vet were very stressful for Stormy so we looked for a Vet who makes house calls and found Dr. Bolivar. During his first visit with Stormy, his calm demeanor and gentle examination resulted in a relaxed and stress free Stormy. It was obvious that Dr. Bolivar was an experienced professional and not only does he love what he does but he loves the creatures that he tends to and our Stormy seemed to trust him instinctively. Dr Bolivar saw Stormy through a pretty rough final year and when the time came to let Stormy go in September 2007, his compassion, kindness, gentleness and experience were much appreciated. We did not get another dog until 2013 when we got a rescue chihuahua that we named Daisy, then a year later we got 3 more rescues, Cilla (chihuahua mix), Filly (chihuahua) and Gladys (Manchester terrier/dachshund mix). All of them were 2-4 years old. Instead of undergoing the stress for them (and us) of taking them to the vet, we decided to call Dr. Bolivar. Again, his kind, calm gentle demeanor won our 4 girls over and even Gladys who is afraid of everything was happy to see him and readily submitted to his gentle handling. Again his gentle compassion was much appreciated when our sweet Daisy was suffering from kidney failure and we had to let her go last December. Cilla died in her sleep several years ago. We are down to 2 old pups now. Dr Bolivar continues to provide excellent care for Filly and Gladys. Whenever we contact him about a problem with one of our girls he always gets back to us almost immediately. He is always punctual and always knows what to do. We could not have asked for more from Dr Bolivar over the more than 20 years that he has provided excellent stress free care for our beloved 4legged family members. We give Dr. Julio Bolivar our highest recommendation

The service went really well. I took my cat that I recently adopted for its first checkup and…read morevaccinations and I also voiced out my concerns regarding him. The specialists were very accommodating and tested out what I was thinking to the fullest and gave me an invoice of options for my next visit. Very satisfied!

Our peanut and hippo have been coming to DC Pet Hospital for while now and we can't recommend this…read moreplace enough, especially Dr. Chan! Every visit with our Peanut and Hippo, has been a wonderful experience. Dr. Chan is always professional, attentive, compassionate, and incredibly thorough. She takes the time to answer all of our questions and makes sure we fully understand everything. With Peanut's heart condition, Dr. Chan has been especially informative and patient with her care. We truly appreciate the time and attention she gives to both of our dogs. The entire team has always been kind and caring, and it's clear they genuinely love the animals they treat. We've been to a few clinics and by far, DC Pet Hospital is the best. We trust Dr. Chan and this clinic with Peanut and Hippo, and we're so grateful for the exceptional care they provide. Thank you for always taking such great care of our family!

This is the review I have been holding off for a while…read more Today marks 6 months since we used this service. This has been the most difficult and saddest decision we've had to make. When I contacted Restful Paws, I didn't know what to expect. In fact, I felt bad crying on the phone because I couldn't imagine trying to talk to someone like me at that moment. But the staff couldn't be more understanding and supportive. Unlike making end of life decisions for your fur baby, the process of scheduling this appointment was very easy. Restful Paws asked all the right questions, set the expectations, and made this process that much easier. And on the day of, Dr. Ami arrived promptly at the scheduled time. She was very caring and understanding, and she put all of us at ease. We could not have asked for a better last day for our Sodapop. I'm thankful that we reached out to restful pause, and grateful that they were able to come to our house to help us get through this phase. Weeks later, we received a card from Dr. Ami sending us her condolences. Thank you, Restful Paws, for doing the service that you do. I'm sure it's not easy, and I can only imagine how sad it is to do this on a daily basis. Thank you so much!

My family and I had to make the hardest decision as a pet owner and put our long lived Christy…read moredown. From calling to make an appointment, receiving reminder emails, and day of texts from our vet, each step was handled with so much compassion. We were able to find a weekend availability which was best scenario so everyone could attend. Dr. Vine was very punctual the day of and gave us a thorough breakdown of what to expect (pain reliever, anesthesia, and euthanasia). We didn't feel rushed at any point, and we were given ample time before proceeding to each stage. She was very respectful and the process was smooth. After the euthanasia, we were able to choose where we wanted the fur clippings. The paw print was perfectly imprinted with Christy's name, which added such a sweet personal touch. We chose to pickup Christy's ashes at Sage, and it was quick. The only thing is it felt very jarring going to an animal hospital filled with so many people and dogs. Considering this was only 2 weeks after the euthanasia, I was still grieving and it was difficult being in that environment so soon. The only feedback I'd give is it'd be more mindful if there was a separate pickup location away from everyone else for more privacy. Dr. Vine sent a sympathy card as well and it was very sweet. Thank you so much for giving Christy such a respectful experience and having her pass comfortably and peacefully. I will definitely recommend this organization to loved ones! Thank you Dr. Vine for such a smooth experience. You made this process much easier and we were able to focus on grieving afterwards. Rest in peace, sweet Christy!