Great service. great selection. family owned business. Ive used JD doors multuple times during our remodel and have NEVER had an issue. Weve never had anything but stellar service. Above and beyond with any of our needs. We reccomend them to anyone we meet doing remodeling or needing anything house related that they provide. read more

Needed some exterior doors for an outdoor storage unit. A friend of mine recommended JW Door and we are happy they did! Met Curtis and Amanda upon entering and both were friendly, personable, and super helpful. I ask a lot of questions and needed help with how to hang sliding doors on an overhead track. Curtis was patient and helpful throughout my many questions. Got fiberglass doors the day after ordering and they look and work great. Price was the best we found as well! Don't understand any negative reviews of this business. They are so helpful, professional and friendly! Appreciate this great family business! read more

Will bend over backwards to find what you need Patient knowledge and follow through best communication when dealing with suppliers. Ask for David! read more

Had a great experience with Amanda and her team at JW. Came in searching for a specific replacement handle set. Didn't know what brand or anything - just needed a 1-for-1 replacement. They took their time and were able to help me track down the manufacturer and model - turned out they had it on their wall! They also beat the best online price i found. Will definitely come back again! read more

I should have read the reviews. Sales process was promising but once they collect your money - full payment in advance - promises, estimated time of delivery, customer service - all disappears. Order was placed 12/4 and paid in full 12/7. ETA communicated 6-8 weeks due to Covid delays. After multiple escalations, door arrives on 2/19/21. However, the delivery ($250 plus tax?! paid in advance) now only includes curbside drop-off. I arranged for the pick up and promised credit on 2/23. Only to get manual receipt of refund on 3/1. It's 3/3 and my credit card still has no refund. JW response - call your credit card. Really? If you have lots of time and willing to land tour money in advance - door looks good, but read reviews and shop around. read more

We have used JW doors for many purchases in the past. Our office sliding glass door, door knobs and other items. We have purchased doors and windows for sets and shows from them as well. We are in the process of remodeling our house and went in to physically see the difference between a few specific doors and windows. We made an appointment yesterday and then spent most of the time looking by ourselves. We narrowed down our final selections and went in today to do a quick last comparison of colors with our paint swatches before finalizing with our contractor. The woman at the counter was rude and offensive. She said they didn't want "window shoppers". She claimed she had to pay someone to sanitize the whole show room every time someone entered the building. She went on to claim she had never heard of our contractor which is a bold lie since we never mentioned the company we are working with. She lied and became even more offensive. She said "she didn't recognize us and hadn't seen us in there prior to this week". We have done thousands of dollars of purchases from them prior to today so this was extra obnoxious. I do not know if it was because my husband is black or we are a mixed race couple... or if it was because we came in paint clothes as we are artists and fabricators. Whatever the reason she is a fool. We had planned on placing an order through them with our contractor this week. Whatever her problem is she just cost them $30,000 in our buisness this week and many thousands of buisness in the future as we will now drive further from our house (which is near by) to find a friendly and helpful vendor. We will no longer make show purchases through them. Disgusted, offended, insulted and it totally changed our day. Do better, treat everyone equally, be a better buisness and a better person. read more

Had the best experience with them. The owner, Amanda, spent so much time with me talking on the phone before I went in and while I was there. She saved me a couple of thousands of dollars by making such an honest recommendation. Absolutely love and appreciate honest businesses like this who are there to really look out for you versus just making some money. Would recommend them in a heartbeat! read more

TERRIBLE CUSTOMER SERVICE They did not want my business. They blocked me from entering the store and demanded a non-refundable deposit up front just to enter the show room. It's a "Show Room". Curtis was rude and aggressively unwelcoming. He acted like my very presence offended him. I had made an appointment, and upon arrival, he took one look at me and decided I wasn't worth his time. Rarely have I experienced this level of prejudice in Los Angeles. I don't know if it was the color of my skin, my pro-union shirt, or wearing a mask during the pandemic that made them treat me like a second class citizen. I made it clear that I am a home owner and planning on upgrading my home. So what is their problem? Curtis and the woman at the counter teamed up on me and said a slew of offensive and vague things but made it very clear what their larger point was. I was not welcome in their store. It is a strange customer service practice to refuse business from anyone. This experience was offensive and condescending. If they do not want my business, no problem... I'll take it to a better vendor and I'll tell others to do the same. read more

First of all, if you have a bad experience with a vendor, you have every right to post the facts of your encounter on Yelp, or on any other platform. For TWO PEOPLE to team up to, essentially, post separate reviews of the same experience that they had together, is immoral (that's the nicest thing I can say, but other. stronger, words come to mind). Yelp should also take responsibility for not allowing this kind of "double jeopardy" for businesses that often rely on the good will of satisfied customers. That said, my wife and I had a TOP NOTCH, A+ experience at this showroom. Ernie - and I thought I wrote her name down, but cannot find it, and thinking it's Diane - and the woman who greeted us when we arrived, could not have been more welcoming, gracious, and generous with time, as we looked at this door and that door, and circled back again, and blah, blah, and yak, yak. Frankly, I'd have been glad to see the two of us depart. Oh, and of course, we asked to have copies of the specs for the doors, which they gave us. We must have been in there an hour. We left without buying anything, but we will buy at least four doors, and probably five, when our project moves forward. NO ONE pressured us to make a commitment to buy anything. I HIGHLY recommend this location. read more

Great Customer Service! We were having trouble finding a specific door handle set. When we called Curtis at JW Door, he was so helpful! He was able to get us what we needed and quickly! We are so happy we found JW Door for all of our future window and door needs! read more

I had an excellent experience here. It was only a small purchase, a door and hardware but I found the staff to be really great. I'm local and it was a year back now but didn't really expect much service because I am just a small fry and not a big contractor. But just saw some reviews and was surprised because I was treated really well. Hoping they read this now as Im coming in again tomorrow to buy some more hardware so hope you treat me nice again, Mim read more

Fantastic Customer Service - JUST AMAZING I was looking for a very specific parts for our home door lock and handle and visited JW yesterday. Mark looked at the parts and with another coworker figured out who to call in less than a minute. As mark was on the phone waiting to talk to someone, the other co-worker already got info on the parts for me! Although what I wanted is discontinued and the company was out of stuck, Mark helped me find a way to order them so I don't have to pay another $450 for a new set. He made phone calls and followed up. I didn't have to call and remind them for nothing. They just care. I'm not good at writing and can't explain well but this was the best customer service I've received in years. Also, they have a wonderful collection. Visit then if you're looking for door knobs and doors etc. I highly recommend them read more

This company sells Milgard products which are shoddy windows that no one will stand behind. Please see two photos of sliding glass doors, one is a Milgard slider with wavy, distorted glass and the other is a generic slider that is not wavy and distorted. Neither Milgard nor JW Door see any problem with the slider they sold me. They claim because it is tempered glass it will look distorted, but the generic slider does not look that way nor do any other sliders I've ever owned. Not sure how you could drive a car at night if tempered glass is supposed to look like this Milgard product. Milgard's products are second rate and their "customer service" is a joke. read more

JW Door Corporation - NOT a Milgard Slider-minimal distortion - Door Sales/Installation Near Me - Van Nuys, California

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Terrific, thorough, and thoughtful service from these guys. Came in "knowing" what I wanted, and they improved my wish list with super equivalent products at lower prices! They also carried what I asked for but why pay more? read more

Very poor customer service on their retail desk. The manufacturer lists them as a retailer of parts for locks. However the sales clerk refused to even look up the part that I needed. Instead he claims that they only sell full lock sets. An obvious profit motive instead of customer satisfaction. read more

The people that helped me today with my French door hardware were the best . They came out to my car looked at what I needed took me in the back warehouse and had all the pieces. They were recommended by Northridge lumber and I must thank them also Dave read more

Found this company after a horrible experience with another door company in the valley (see profile) Mark and company are awesome. Friendly, and helpful service all around. I will definitely be a return customer. Thank you read more

Very impressed with the follow up and professionalism of Curtis and the rest of the team. They were able to help me solve a problem when no one else could. It is great to know there are still people that care about others and who do what they say they will. read more

I'm a handyman often sent on wild goose chases to perform my work for clients. Had to find a particular brand of deadlock latch and contacted several companies both online and locally. Finally called JW Door and spoke with Chris who couldn't have been more accommodating and friendly. He actually knew what i was looking for and made sure he had the part in stock which he did! This made my job SO much easier. When I went there to pickup the part, he had it at his desk ready to go. I also needed help ID'ing another part from a photo and he advised me on what I needed and had that available as well as giving me some advice on installing it. All the parts (and advice) worked perfectly and allowed me to quickly get this job done and make my client very happy. I will definitely go back to JW next time I need doors or door parts. read more

I've been in a complete remodel of my home for several months. I've redone several doors in my home. I've used JW door for many small door parts as well as doors. This a family business and they treat there Customers well. Amanda is the glue that makes this business run smooth. She is Amazing. I will use them again for future projects. read more

I came in looking for a couple of doors. I came towards the end of the day and was greeted by Chris. The poor man looked tired, and I kidded with him about it. Nonetheless, he took the time to help me find the perfect doors for my needs. The price was within my budget which made a big difference. I was really impressed with Chris and must give him a lot of kudos for helping me so late in the day. If you are in the market for doors, locks, sky light, and windows, give J W Door a call. The service is amazing. I also interacted with a couple of other people aside from Chris at J W Door. These guys really know their stuff and will help find the right fit for you. read more

It is not possible for me to give a lower recommendation to these thoroughly inept and unprofessional Hucksters. Run away from this "business." Total and complete lack of professionalism. Zero customer service, entirely unwilling to stand behind their products and clueless as to what they are doing. Moreover, we discovered that we were being gouged on top of it all. They should be shut down. read more

What a nightmare. We ordered interior doors and window from these guys. It has been a nightmare from the beginning. The doors are 1"-3/4" of an inch higher than the end of the jamb. The door swings were wrong. And that is with them coming to measure on site. Nightmare. Use anyone else!!! read more

I made an inquiry for patio doors on their website stating that I found them on the manufacturers website as an authorized dealer. That was over a week ago with no response. Not how you run a business in the digital age. I'll be advising the manufacturer as well. read more

In short, I would never do business with these guys again. They were an organized and created havoc on our project in multiple ways. They ultimately did not take responsibility for their part in the equation and cost us thousands of dollars in product and delays. Amanda - your reply proves exactly my point. You continue to attempt to blame the customer and hold them solely accountable. It's your guys' loss. We've given all new projects to your competitor, and they ensure the order is correct for both the client and themselves by paying attention to every detail, site visits, and follow-through. read more

Great service, nice people. They are all experts in doors and windows. After shopping around I decided to go with these guys.

If you are looking for good prices and terrible service, these are the guys for you. They nickel and dimed me on several things including delivery (they charged me for this) and using my credit card to purchase windows. And my order was no small order - $42k of Anderson Eagle windows. And for this, they never even came out to my home, which is under construction, to do measurements in person. Terrible. In the end, they required me to pay them a week before they delivered product. When I told them I would pay them 2 days before as I wanted to make sure the product was on it's way, they refused to deliver the product and instead had it delivered to their warehouse. When I asked them to show me proof in our contract that required me to pay them once the product left the manufacturer (which they said was a week before delivery - again more BS), they never provided me proof but instead ignored my requests. They forced me to arrange my own delivery and never refunded the original delivery fee they charged me. But it does not end there. Both the owner and salesperson were "supervising" my delivery guys when we loaded up the windows. Not only did neither one of them say "thank you for your business", the owner did not say one word to myself nor my dad (who was helping out). You can certainly grind these guys for good pricing but expect poor service. I would never recommend this company to anyone as I would rather pay a premium for good service. read more

The customer service was ok but I really found that Chris the sales representative was very handsome.

I had a particular door in mind when we first bought our home 25 years ago and found it here. After the '94 quake, we had to rebuild our home and JW Door helped enormously. In the succeeding years, I have counted on them to assist me with various problems. They located a specialist to help us with with a complicated pocket-door issue. Most recently, we have needed help with some windows which require assessment and repair. Mark went out of his way to locate not one but two people to help us through this process. The quality of a business not only includes fine products, but the people who offer them. It is far too infrequent that one finds a company which goes the extra mile and remains in your corner after the sale. Great communicati! read more

I can't say enough good things about this company. Mark, Amanda, and the whole gang I've been super helpful with our remodel. It's the only place I go from now on for doors. They helped us with a very high-end company in San Diego called Handcrafted Millworks... which .... I will never order from again and don't recommend any of you to either. They delivered a $6000 pivot door with scratches in the wood and broken glass in the sidelight. Sent it back and got a new one and JW managed the entire process since when I tried to reach out to Handcrafted for some type of compensation and explanation as to where is their quality control and why did I have to wait again for a door already delayed. I actually could not reach them because they don't post a phone number on their website nor did they respond to my email. But they did respond back through JW door to tell me that sorry... They don't compensate for anything. Apparently this came directly from the owner. So thanks again for Mark and his professionalism... In fact the professionalism of everybody at JW door. You're awesome. Keep up the good work.! read more

Cannot recommend. I got a better price and better customer-service somewhere else; and they didn't demand an all-cash sale at the last minute! If I were allowed to speak with the owner, I'm sure that this situation would have been resolved amicably. read more

JW Door is one of the best places I've ever done business with for any item for any reason. The quality of the products are bar none the best!! Mark and Kurt are incredible! A truly modern professional outfit with an old fashioned customer oriented service/work ethic! I cannot say enough about how highly I would recommend this business and their employees! read more

Outstanding family-owned business. Very professional. Chris is patient and very thorough with complicated orders where lots of dimensions are involved. He always explains everything very thoroughly as well. I have purchased many windows and doors from this company over the years and will not go to any other dealer. read more