I am extremely disappointed with my experience with this company and would strongly advise anyone thinking of using them to look elsewhere.
Three weeks after we agreed on a specific door model and finalized the price, they reached out to change both the model and increase the price. Expecting a customer to absorb a price hike and settle for an entirely different product almost a month into a signed deal is completely unacceptable and bad business practice. I even myself went to them after two week to ask about another project and she said to me that the work on my door is initiated and ongoing!
If a company cannot honor their initial agreement, quotes, or commitments, they shouldn't be taking orders in the first place. Save yourself the time, money, and headache--find a reputable door company that respects their customers and honors their word.
The interesting part was after they broke the contract, we noticed that they uploaded our specific design on their website
This is what they wrote to us after 3 weeks of signing the contract:
"After submitting it to our factory, we received updated production costs that are significantly higher than we were originally quoted.
Unfortunately, the increase is substantial enough that we are unable to produce the order at the agreed price.
If you need a pattern both inside and outside, it will require an additional $4,000 for engraving on both sides with a depth of 12 mils." read more