Today, I visited for my puppy's first care! What I could…read moretell was that they really do care about dogs' happiness and wellbeing after I talked to one of the groomers. Her name was Hyojin and she explained all the steps about the service and also which service my puppy needed! Will bring my puppy again for sure :)

I had a really disappointing experience here and feel completely misled…read more Before coming in, I called to ask about the price for a nail trim and made sure to mention that my dog is large. I was told it would be $10-$15. When I arrived, the place looked clean and I even checked the price list posted in the waiting area, which also clearly said $10-$15 for nail trimming. However, after the service was done, I was charged $25. When I questioned it and explained that I had called ahead and specifically mentioned that my dog is large, the response I got was that they "didn't know he was that big." My dog is a large doodle -- not some unusually massive or rare breed -- and I had already made that clear over the phone. It's extremely frustrating to confirm pricing beforehand, see the same price advertised in the shop, and then be charged significantly more afterward with no real explanation. If the price depends on size, that should be clearly communicated upfront, especially when a customer takes the time to ask beforehand. This felt misleading and unprofessional. I left feeling like the pricing was not transparent and that my concerns were dismissed when I brought them up. Because of this experience, I will not be returning.

We found a wonderful new groomer in OC! The two ladies who run the shop are incredibly friendly,…read moreattentive, and clearly love what they do. They offer a variety of grooming styles--from a cute round teddy bear cut to whatever style you prefer--and they really listen to what you want for your pet. One thing I really appreciate is that they don't keep the pets locked up in individual cages while waiting. The environment feels calm and welcoming, and you can tell they treat the animals with care. They're also very fast and prompt, which makes the whole experience easy and stress-free. All pets are welcome, and the service was great from start to finish. Highly recommend if you're looking for a caring and efficient groomer in Orange County!

They were so accommodating with our schedule which we really appreciated. There was also a little…read moresample chart from which I could choose the length of their fur cuts. And lastly, they were able to run around when I went to pick them up. I could tell they were well-cared for while we left them there. We will definitely return. Thank you so much!

Easier than doing a wash at home. :) It's fun!…read more I am hoping the dogs I bring in for self-wash will learn that bath time is a good time when we have all the right stuff and get to take a little trip to say 'hi' to the friendly people there. It's so much easier to do while standing instead of cramped in the bathroom. Convenient.

Took my dog in to get a haircut, all was good the staff was friendly I had taken my dog here in the…read morepast location but I think they might of accidentally cut him. We picked him up and he kept licking himself and he threw up his blood foam in the car, then we got home and he was bleeding on his arm and his mouth area. Obviously he got cut or something so we call them and ask to make sure and the lady says he "licked the blade" then before finishing her sentence she hands the phone over to the manager and the manager states nothing happened to him and started acting surprised. I wasn't trying to get them in trouble I simply Just wanted to make sure where he was cut since now my dog is all bloody I can't find the source of it, so no I won't come back here

This place was amazing! We rarely take our dog to get groomed only bc of a traumatic grooming…read moreexperience years ago..we decided to move on and try someone new and put our trust into a groomer again and we are so glad that we did!! Although our dogs coat is most likely permanently damaged from the first experience we had MVP grooming changed our views on grooming. On top of that our dog is fear reactive with men and although our groomer was male our dog did not bark growl or show any type of fear or aggression whatsoever!!! Which is rare for our dog and that just shows the type of good energy and vibes MVP grooming had, thank you so much for an amazing experience! Sincerely Taz and his happy hooman

Update in response to the owner's comment:…read more Cesar, I actually did reach out privately before updating my review because I wanted to give you the opportunity to address my concerns first. As you can see from our text conversation, I asked whether paw pad trimming was included, explained that the last few grooms had been inconsistent, and pointed out the uneven cuts. The response I received was, "We'll do our best to make it right next time." You also mentioned that my last visit was over a month ago. I'm not sure why that's relevant. Three of my dogs are seniors, and I keep them brushed and maintained between grooming appointments. They don't need to be groomed every month. My fourth dog is a pit bull who receives a deshedding treatment, and she doesn't require monthly appointments either. I would never overgroom my dogs, especially my seniors, because frequent bathing and grooming can strip their natural oils. I also stand by what I experienced regarding the bather. I immediately asked you, "Did he just complain?" after hearing him complain when he realized he had my dogs. You responded, "Yeah man, that's what he gets paid to do." That interaction only reinforced my decision. My review reflects my experience after bringing my dogs to your business for about a year. I reached out privately first because I genuinely hoped my concerns would be taken seriously. Unfortunately, they weren't, which is why I updated my review. This will be my last comment on the matter because I don't feel the need to go back and forth. I've simply shared my experience as a customer. It's unfortunate that this profession has developed a reputation where so many pet owners struggle to find groomers they can consistently trust. I sincerely hope you take this feedback into consideration for the sake of your future clients and their pets. ............................................................................................. I hate having to update my review, but unfortunately my experience has changed. I've been bringing my dogs here for about a year. At first, I was happy with the grooming, but over the last several visits I've noticed a decline in quality. My three long-haired dogs came home with uneven haircuts where some areas were noticeably longer than others. I also recently realized their paw pads weren't fully trimmed, even though I was later told that paw pad trimming is included with haircuts. I reached out privately before updating my review because I wanted to give them the opportunity to address my concerns. The response I received was simply, "We'll do our best to make it right next time." After multiple inconsistent grooms, that response didn't give me much confidence. Another thing that really bothered me was overhearing one of the bathers complain when he realized he had my dogs to work on. As a customer, that's not something you want to hear when you're trusting people to care for your pets. Based on my recent experiences and the response I received, I've decided to find another groomer. It's incredibly hard to find groomers you can trust because they often start out doing a great job, but over time the quality changes. I genuinely hope this feedback is taken seriously for the sake of other dogs and their owners.

The service here was amazing! It was hard to find grooming places that accept cats, and since my…read morecat is indoors only, I haven't gotten his rabies vaccine in a few years, and they accepted him! I told her exactly what I wanted (just a trim to de shed, no lion cut) and he ended up looking great! I got him a bath and a haircut, and it came out to $130. Would 100% recommend

BUYER BEWARE My…read morecat has had some bad matting due to his long hair. I called this place to see if they could handle it. On the phone I asked how much it would cost and she said "I'll have to see the pet first" (seems like she does this everytime as I heard her say it to another customer). I was annoyed but w/e I needed it taken care of. I arrive and she asks me to take my cat to the back. That's fine I don't mind making him comfortable at first. But then she asks me to hold him THE WHOLE TIME. She made me sit there the entire appointment and hold him. Why am I paying for a service and doing half the work?? She DID not mention a price before she got to work and to my surprise she charged me 120 dollars?!? No nail trim, no bath, only a haircut that took 45 minutes. ABSOLUTE rip off. Not only did they hide the price they also made me do HALF THE WORK. I could not recommend this place less if you care about you furry friend

The owner is so knowledgeable and willing to help with anything…read more It was our first time with our 70# pup, who was super nervous and hyperactive, so she definitely needed A LOT of attention! He was very hands-on and made every effort to make the experience great for us. The facility is so clean, convenient, and easily accessible. We were so grateful that we didn't have to break our backs and lift her up into the sink. I would recommend this place to anyone who wants to take their dog to a safe place that will facilitate the bathing process in a comfortable way. It's also very affordable and 100% worth the money.

So our sweet tripod lab mix slipped into the lake at El Dorado park and needed help getting out…read more Frantic I pulled her out and was In Desperate need of place to clean her up. The nice lady at Pet Smart told me about this place and I'm so happy she did!

Brought my cat is for a bath and nail clipping. The employees were wonderful and attentive. They…read morewere able to bath my cat and trim the nails no problem. I have had some negative experiences at other groomers. I will definitely be bringing my cat here to have his nails trimmed on a routine basis.

First time here and I would say I was a little hesitant to take my dog. It was a little chaotic…read morewhen first coming in since I went right when they opened. They didn't really ask the name of my dog, or asked what I came in for. They just asked to take my dog in the back and then asked what I was here for. the staff were friendly but each staff had different definitions when it came to full grooming, the person who was the actual groomer clarified so that helped. I did warn her my dog had skin tags all over the body and to be very careful when you do the cut. I also mentioned he is a very nervous boy so to mindful of that. They finished in two hours as promised. I came to pick him up and they told me they nicked one of the skin tags on his arm but took care of it right away, grateful for the honesty. It was interesting, the staff was speaking to me as if I was a returning customer and told me my dog did better this time around. I think they got me confused with a different customer as I never been there before. A few hours later I noticed on the top of my dogs back, where there is quite a few skin tags, a few spots were bleeding! I know it's hard to cut around the skin tags but almost every big bump he has was bleeding so it was a little frustrating to take care of it. I don't think I'll be coming back but I appreciated the service.

Owner is responsive, took my girl in last minute. It's very clear she has a passion for animal care…read moreand I will be coming here from now on! Beautiful summer cut for my maltipoo and reasonable price. 10/10 satisfied and recommend if you want someone who cares, takes their time and makes your fur baby comfortable.

City dog pet grooming is amazing and takes the BEST care of my baby coco! She is so knowledgable…read moreabout dogs and a true professional in the art of grooming. I highly suggest using city dog pet grooming for your pups grooming needs..

Love VIP my Westie always looks amazing after. People are very nice & take great care of Whiskeyread more

Billy has been grooming my Maltipoo since he was just a puppy, and today he's turning six years…read moreold. I honestly can't imagine trusting anyone else with him. My dog is very sweet but also extremely timid and sensitive, and Billy has always been so patient, gentle, and kind. He treats every dog like they're part of his own family, and you can tell he truly loves what he does. He never rushes them and always makes sure they're comfortable and feel safe. Not only does my dog always come home looking absolutely adorable, but he's also calm and happy after every visit. That says everything to me. Billy is also incredibly accommodating whenever he can be, even when I need an appointment on short notice. He's professional, dependable, and genuinely cares about both the pets and their owners. If you're looking for a groomer who is talented, compassionate, and treats your furry family member like one of his own, I can't recommend Billy highly enough. He's simply the best!

This was my first time bringing my dog (Toby) to Organic Paws, and oh my gosh, such a GREAT…read moreexperience!!! This was my dogs first time ever getting a haircut by a professional rather than my mom lol. His fur looks fantastic, he was very soft too! I paid $70 for his cut and it was worth it, I will definitely be coming back :)

Brie is truly professional. And very easy to to work with. She takes pictures of my doggo and…read moreupdates me while our dog was being watched by her. I was recommended Organic Paws from a good friend, and I'm so glad I have somewhere I can take our dog that I trust! Thank you Brie!