my wife has brought shoes for years to Enzo and has had terrific luck. Make sure you have the…read morecorrect address because they recently moved.

Excellent workmanship at a fair price! Will definitely visit again if needed. I've shopping tooread more

Very happy with the professional sole resurfacing Ricardo did on my boots. In addition, he was…read morewilling to accommodate my tight schedule and went above and beyond to get my shoes back to me in time. I couldn't be happier with his work and friendly service. Highly recommend!

I brought 3 pairs of boots into Ricardo. 2 pairs were over 10 years old in need of heels and…read morecleaning. 1 pair was under a year, but frequently worn and in need of heels. I love all 3 pairs and have not been able to find anything remotely equal. Ricardo was very responsive. His communication was professional and informative, and his pricing was fair. He does great work. All 3 pairs of boots look brand new. I cannot say enough good things about his craftsmanship. It's hard to find good repair services at a fair price. Serrano's is your answer.

Had an amazing experience here! I dropped off my favorite shoes over 11 months ago and kept…read moreforgetting to pick them up and kinda just gave up hope that he would still have them after all this time. I decided to go in a few days ago and check and he still had them and they were fixed!! He even cleaned them up a little bit because they were covered in dust from sitting there for almost a year. Mariny was very fun and friendly, I highly recommend his business!

The owner is great. He transferred a chain from one purse to another quickly for me and joyfully. I…read morewould use him again.

I have been going to Gus for 7+ years and beyond the excellent shoe care through wild Chicago…read morewinters, they have been available for repairs and resoling of my favorite shoes. They are accommodating and do amazing work. Their prices are fair and their workmanship unparralleled.

We've been going to Gus for at least 10 years to refresh, repair, and polish our shoes. He does a…read moregreat job to keep our well-loved, high-end shoes looking good so that we can keep using them. From re-soling Bally loafers and Louboutin heels, adjusting the fit, fixing rips in the heel of stilettos, repairing and polishing purses, replacing a metal shank in a pair of sandals - we've used a lot of his services. While it's not inexpensive, you get what you pay for and I'm glad to not spend a lot more for a new pair of shoes that then needs to be worn in.

Great service! Had some boots that needed a side zipper repaired. Turn around was a few days. Was…read moretext'd when to pick up. The boots looked great! Everyone I dealt with was friendly and professional. Most definitely will return for any future shoe/boot repairs. In a "disposable" world, it felt good to know, you can still get shoes repaired and at a reasonable price.

I brought in a pair of cowboy boots and asked that some rubber be applied to the sole so that they…read morewould not make noise when I walk. I was told that I only needed rubber on the heel to stop the noise. Just picked them up and they still make a ton of noise. I was charged $40 for the rubber on the heel. When I pointed out (and demonstrated) that they still make a lot of noise when I walk, I was told it would be another $60. What a waste of time and money.

Reasonably priced, quality work and courteous and prompt…read moreservice......................................................................

DO NOT COME HERE!!!! first of all the place is filthy and overflowing with shoes. its completely…read moredisorganized and hasnt been cleaned in 40 years. He requires a deposit, I gave him $40 and he told me one week, I came back a week later and my shoes were not done or even touched yet. He told me one more week. I returned another week later and my shoes had still not even been looked at/touched. I asked for my shoes and deposit back, he refused, yelling (but I couldnt understand) I had to basically pry my OWN shoes out of this mans hands in order to get them back. I completely gave up on getting my $40 deposit back and left. They will take your money and not do the service. Its all cash so you cant dispute the charges. Scam!

Winter has been harsh on my boots but not for long!…read more My precious leather Dolce platform high-heeled boots need to be re-heeled: These are my all-time favorite shoes- they are sexy, they are four and a half inches in the super-slim heel, they are comfortable and I walk like a super-tall supermodel in them (even if I am merely over five feet in stature). The heel was torn off the right, I might have cried. They may need a new insole. They definitely look like they have taken a harsh beating... scratches, scrapes, salt stains... Don't get me started on my suede lace-up knee-high boots- the sole has completely become disconnected from the heel of the boot itself and they need to be re-glued and re-stitched by a pro for waaaay less than the cost of new boots. Not that I want new boots- these are my favorites too and no, can't live without them. A polish, new heel, re-glued sole for a mere $38 in cash (just cash, no cards) will save them from the polar vortex shoe massacre. Conveniently, this is a hop, skip and a jump from my workplace. Also conveniently, they can do same-freaking-day-repair... which I kinda need as I have been putting this off for longer (letting my shoes live under my desk) than is healthy for my feet. Luckily this wonder is nearby to keep my heels on high.

Fast and quality work. They went above and beyond what I asked for. They fixed the soles of my…read moreshoes and even patched up a tear in the leather

Super professional cleaning. I am surprised that my shoes are totally refreshed for the amount of I…read morepaid.

From the owner: Step-n-Shine: Premium Shoe Cleaning Service. Fast pick-up & delivery in Chicago. Schedule a pick-up…read moreand we will take care of the rest for you! Step up your Shine today!

Top Notch service in all areas. My Frye brown and black boots were beaten up after years of wear…read moreand tear. The heels and bottoms were in bad shape, and leather was discolored.Mr. Ruiz and I had an excellent consultation beforehand & I helped choose the new bottoms. Mr. Ruiz brought these boots back to life and I'm thrilled.I will bring all of my shoes and leather bags here in the future!

DO NOT GO HERE Dropped these off a week ago and i stressed…read morethat i really wanted the height of the sole to be the same as the old ones and he told me not to worry and that they would be the same. I went in to pick them up and they were way taller. I simply said "hey i thought you said these were gonna be the same size and these are looking a little tall" and he immediately started getting defensive saying "you picked the soles and thats how they look" trying brush me off and give me a bag so I'd leave. I kept reiterating that he said they would be the same height and he chose to ignore me. I asked him if there was anything he could do to fix them and he refused so i asked for at least half my money back and he tried to kick me out, then asked for my old soles that he just had piled on a box and he said "no they are garbage and threw them away. I left so frustrated that he would treat me that way just for wanting something done right because i spent the money.

The Ultimate BEST Shoe Shiner in the Chicago land area!!! Jessy is very well experienced when it…read morecomes to shoe repair. I've recently been sending him my boots for a tip toe shine, and I'm always amazed by his work. Prices are reasonable and customer service is superb! Would definitely recommend 10/10

They lied about how much work and capabilities. Once a liar, always a liar!…read more I brought in a pair of Allen Edmonds. The Allen Edmond factory offers a complete recrafting of their shoes for $150. This pair would cost $425 new at retail, but sometimes you can catch it on sale (allenedmonds.com) Jesse told me they were capable of the full rework at a faster turnaround. He claimed his dad worked at Allen Edmond and taught him the trade - he lied! They put on new soles, heals, an additional durable sole cover and finished with a polish. 2 months later the soles are separating! They did not refinish the uppers like they said they would rather did a simple polish using a color that didn't match the original color. There was no refinishing of the uppers, even though they had worn beyond what a simple street shine could cover. They did not repair the worn straps on the monk straps of the shoe. But they charged me the $150 that I foolishly told them the factory would charge. I won't be going back - ever.