I brought 3 pairs of boots into Ricardo. 2 pairs were over 10 years old in need of heels and…read morecleaning. 1 pair was under a year, but frequently worn and in need of heels. I love all 3 pairs and have not been able to find anything remotely equal. Ricardo was very responsive. His communication was professional and informative, and his pricing was fair. He does great work. All 3 pairs of boots look brand new. I cannot say enough good things about his craftsmanship. It's hard to find good repair services at a fair price. Serrano's is your answer.

Found this shop on Yelp and it been great. Ricardo is not only knowledgeable with leather shoes…read moreand purses but does a very good job on sneakers! He also does a great job with cleaning and repairs Rose B

Had an amazing experience here! I dropped off my favorite shoes over 11 months ago and kept…read moreforgetting to pick them up and kinda just gave up hope that he would still have them after all this time. I decided to go in a few days ago and check and he still had them and they were fixed!! He even cleaned them up a little bit because they were covered in dust from sitting there for almost a year. Mariny was very fun and friendly, I highly recommend his business!

Reliable, quality work--all you need! Everytime I've come to Mariny with a shoe that needed a new…read morelife w a quick turnaround, he's delivered. A literal angel.

We've been going to Gus for at least 10 years to refresh, repair, and polish our shoes. He does a…read moregreat job to keep our well-loved, high-end shoes looking good so that we can keep using them. From re-soling Bally loafers and Louboutin heels, adjusting the fit, fixing rips in the heel of stilettos, repairing and polishing purses, replacing a metal shank in a pair of sandals - we've used a lot of his services. While it's not inexpensive, you get what you pay for and I'm glad to not spend a lot more for a new pair of shoes that then needs to be worn in.

would not recommend this place. The employee was rude and unprofessional. Did a sloppy job…read morere-lining my sandals - the leather was pretty crooked. It lacked craftsmanship. I went back to have it re-done and he somewhat fixed it. Started walking in them and noticed one shoe started squeaking extremely loudlyly when it didn't before - the air was coming in and out of the sole because he did not seal the leather properly. Sounded like a tire pump as I was walking around. NOT a cute sound. Came in a second time and explained this to him and he didn't want to hear it. Blamed it on the weather that it was wet outside and I kept telling him that it was like that even when it was dry out, and he kept ignoring me. Pretty rude and refused to fix it even if after I offered to pay more to have it redone again... I never write poor reviews but the customer should always be right and he was unprofessional and rude in my opinion.

Great service! Had some boots that needed a side zipper repaired. Turn around was a few days. Was…read moretext'd when to pick up. The boots looked great! Everyone I dealt with was friendly and professional. Most definitely will return for any future shoe/boot repairs. In a "disposable" world, it felt good to know, you can still get shoes repaired and at a reasonable price.

I was referred to this place and upon providing pictures of a simple glue job, I was turned away…read morebecause they said they weren't able to repair. For a simple gluing? When asked why I was provided a picture of their repair status that would be available to end of July with expedited services. I asked for the expedited services - they responded they can't help. What? Made no sense - very unreasonable and unprofessional place.

Reasonably priced, quality work and courteous and prompt…read moreservice......................................................................

DO NOT COME HERE!!!! first of all the place is filthy and overflowing with shoes. its completely…read moredisorganized and hasnt been cleaned in 40 years. He requires a deposit, I gave him $40 and he told me one week, I came back a week later and my shoes were not done or even touched yet. He told me one more week. I returned another week later and my shoes had still not even been looked at/touched. I asked for my shoes and deposit back, he refused, yelling (but I couldnt understand) I had to basically pry my OWN shoes out of this mans hands in order to get them back. I completely gave up on getting my $40 deposit back and left. They will take your money and not do the service. Its all cash so you cant dispute the charges. Scam!

Winter has been harsh on my boots but not for long!…read more My precious leather Dolce platform high-heeled boots need to be re-heeled: These are my all-time favorite shoes- they are sexy, they are four and a half inches in the super-slim heel, they are comfortable and I walk like a super-tall supermodel in them (even if I am merely over five feet in stature). The heel was torn off the right, I might have cried. They may need a new insole. They definitely look like they have taken a harsh beating... scratches, scrapes, salt stains... Don't get me started on my suede lace-up knee-high boots- the sole has completely become disconnected from the heel of the boot itself and they need to be re-glued and re-stitched by a pro for waaaay less than the cost of new boots. Not that I want new boots- these are my favorites too and no, can't live without them. A polish, new heel, re-glued sole for a mere $38 in cash (just cash, no cards) will save them from the polar vortex shoe massacre. Conveniently, this is a hop, skip and a jump from my workplace. Also conveniently, they can do same-freaking-day-repair... which I kinda need as I have been putting this off for longer (letting my shoes live under my desk) than is healthy for my feet. Luckily this wonder is nearby to keep my heels on high.

Fast and quality work. They went above and beyond what I asked for. They fixed the soles of my…read moreshoes and even patched up a tear in the leather

Super professional cleaning. I am surprised that my shoes are totally refreshed for the amount of I…read morepaid.

From the owner: Step-n-Shine: Premium Shoe Cleaning Service. Fast pick-up & delivery in Chicago. Schedule a pick-up…read moreand we will take care of the rest for you! Step up your Shine today!

my partner and i took my favorite pair of shoes (limited edition red leather blundstones) to ruiz…read morefor repair after the sole starting to crumble while we were at an apple orchard, and ruiz fixed them up so well! he replaced both soles and the new ones are similar ratio, a little taller than before but also more traction than prior. he went above and beyond, with also offering to clean up and water proof the leather and remove a tedious paint stain that had been on them for years. considering these are irreplaceable shoes, it was so worth it to fix them up and Ruiz made them like new!:) it was somewhere around $100 which to revamp them so well, seems very fair in price to me. would definitely return with any other shoe and cobbling needs :)

This place is a gem. Their work was more than what I expected. Great detail work. My boots had…read moretaken a beating from last winter and when I picked them up they looked as new as the day I bought them, maybe even better. Definitely my go to for my repair needs.