I love this place and Brittany is fantastic! I was in town and have been here twice and it's very…read morerelaxing. Brittany was so easy to talk with and my gel manicure looks great! It's located downtown with so many other places to shop and eat nearby.

From my Google review:…read more I work in customer service, so I generally have a lot of sympathy for other service workers. However, I did not enjoy my experience at Studio Monroe this Thursday at all. I booked a simple brow and lip wax, which was blocked for 15 min period on their calendar invite. I showed up to the studio about 10 minutes early and was told Katie was with another client. No big deal. I was early, right? Wrong. I waited 20 minutes past the time my appointment should have STARTED and was told nothing from the person working the front desk. After 20 minutes, I told the front desk person that I wanted to cancel my appointment, which she agreed to. I mentioned someone who had gotten there later than me being helped first by Katie, only to receive the response that that person had an appointment booked before me. So, why did someone who had an appointment before me show up later than me? I wasn't massively early, only 10 minutes. Was that individual only blocked for 5 minute appointment? Is that even possible? Was she notified that Katie was running late? Why wasn't I told there was another appointment before mine that she hadn't gotten to yet, when I first checked in? After all that, I left. Katie did reach out to me to apologize and offer a complimentary wax, which was a very nice thing to do. I wasn't overly thrilled with the outcome even though I wanted to simply keep the same shape, but was too afraid to say something since I had already made a point about the lateness. All in all, I will not be returning to Studio Monroe. I canceled my future waxing appointments I had set up with them. I had high hopes since I really enjoyed my visit to Xscape Salon under same management. I wouldn't say the wax job was bad by any means, but just not what I was looking for (i.e. my brows ended up more rounded and wider set than I like). My biggest gripe is with the front desk and customer service. If I was rating just the wax, 3 stars. If I was rating just the front desk/customer service, 1 star. Overall, met in the middle with 2 stars.

Have had great hair color and cut. They (Jen) listens to me with the cut I want. Also Caroline…read moreis very talented with nail art.

My wife goes to this salon, and I have had a haircut or two here also. We always work with…read moreHeather, who does a nice job and has a friendly personality.

The "spa" name hooked me, but it's really just an average nail place in a strip mall. BUT INCLUDED…read morefantastic customer service. When my pedi color (opi bubble bath) wasn't set in 3 coats, my nail tech added 3 more to my big toe. Then the unthinkable.....when putting on my sandals, we both bumped that same toe. He went back to clean up and recoat my nail. You don't always find that consistency and willingness to help. I reflected that in my tip. Pedi with sugar scrub and hot towel was $35, there was another upgraded service as well. You'll find five nail stations and five pedicure chairs. Simple setup, again great customer service experience.

I chose Serenity Nails Spa because of its excellent reviews and expected a professional, careful…read moreexperience. Unfortunately, my visit was very disappointing. This experience highlighted the importance of proper communication between the client and technician to ensure expectations are clearly understood and to provide safe, satisfactory service. I came in hoping to have my nails filled. I was greeted by Kim and then assigned to another technician. The technician did not speak English, so communication was very difficult. I asked Kim to help translate. I was told that they recommended starting over with a new set, although I did not fully understand the reason. I agreed. During the removal of my existing gel, the technician filed my nails and then used a piece of plastic to chip away the old gel. In the process, the top layer of my natural nails was also removed. I have very thin nails, and this was painful. I asked Kim to explain this to the technician, but communication remained difficult. The technician then began preparing my nails for tips. I specifically explained that I did not want tips because I cannot tolerate nail glue. I requested gel or powder instead. By that point, however, my nails had already been cut very short. Kim then took over after finishing with another client. When Kim asked what shape I wanted, I explained that I wanted a natural shape--not pointy or square. I tried several times to explain that I simply wanted the corners rounded. The communication continued to be difficult, and I felt that Kim was increasingly frustrated with me as a client. Eventually, while working on my nails, she suddenly began cutting them very short. When I questioned what she was doing, she told me she would not continue the service, that there would be no charge, and that she needed to cut off what she had done. She then told me to go somewhere else. This happened at approximately 6:55 p.m., when most other salons were already closing, leaving me with very short, damaged and painful nails and nowhere realistic to go for help that evening. I understand that communication difficulties can happen, but I expected patience, professionalism, and care--especially when I was clearly experiencing pain and trying to explain what I wanted. Unfortunately, the way this situation was handled left me very disappointed. Based on my experience, I would not return.

We're 9 months into getting my fills and pedicures exclusively at Infinity Beauty. After some weird…read morenail bed complications and scheduling, I now get my fills done by Nina. Simply put, Nina is amazing and never lets me leave with even a tiny flaw. Nina cares a lot for my real nail health and goes the extra mile to make sure that I leave with healthy nails. Of course, these types of exchanges come from the strong relationships customers have with their nail techs, developed over time. So, Infinity Beauty still ranks high for me and I recommend it all the time. Even out of state! Vibes: Immaculate

This wasn't my first time here and it won't be my last. Always do a good job and gentle with my…read morehands (I have arthritis in both hands) Friendly and polite. Shop is very clean and all decked out for the holidays

Love love love this set!! Never fails! Chloe is so sweet and just makes my experience so good each…read moretime!

Very pretty nail salon and the spa pedicure was amazing. Staff was friendly and took the time to…read moremake sure nails looked perfect. Prices were on par with all other salons with lots of different services to choose from. I'd highly recommend J'adore for a pampering and relaxing experience.

The guy doing my nails was very thorough and I've gone to see them twice now and have loved the…read moreoutcome each time! They do recommend appointments cuz it seems they do close early based on demand. But he did a great job! love my nails!

I am always willing to give a small business a second chance so I went in for a mani/pedi on a…read moreMonday at 4pm and was told they couldn't accommodate me because they needed to close. (Walk ins are welcome and the hours are until 7pm). They removed gel from my nails and then charged me $40. No water touched my hands or feet. They simply took the dremel tool and removed the old polish. For 40 bucks! Nope! I won't support this type of business.

Overall, this was a pleasant experience. I got shellac manicure and it was 27$. The website was not…read moregood at all but the prices are listed above the checkout counter in the shop. I did call and make an appointment but still had to wait around 10 minutes after arriving since they were busy (went mid day on a Wednesday during summer). I saw many comment on the limited color selection so I took a pic of the bin. I was able to get a color I really liked. The staff was friendly and did not talk much, so I was able to just "zone out" and enjoy it. They were quite fast and did a good job overall. I feel like I've gotten shellac for less than 27$ (pre tip) before so I'm not sure if I'd go back again... it was fine and convenient for me that day. Worth a try if you are interested.

Kelly rushed for her next customer. Paid full price for a poor and incomplete basic manicure. I…read morewas so offended that I did not tip and will not go back.

I found out about Stiles through Groupon. They were offering a pretty sweet deal of 3 shellac manis…read morefor $39. Sweet! The place I normally go is pretty inexpensive, but this couldn't be beat. Attempt 1: The website says they take walk ins. A friend and I tried to do that and were shot down. They also couldn't fit either of us in until next week. Barf. Attempt 2: Made and appointment and got my nails done. The technician was nice, but this was not a good manicure. My nails were barely filed, not clipped to be even, and the polish application was a mess. On top of that, the color selection was extremely limited. Let's ignore the fact that I almost always wear the same color. I got them done on a Thursday and they chipped by Saturday. NO CHIP means NO CHIP. Yeah, yeah, they eventually do, but previously I've had them last for 3 weeks without issue. I wasn't doing anything wild or crazy, but these just weren't done well. Ultimately I ended up getting my money back from Groupon because I didn't want to waste my time or anyone else's at Stiles.

I bought a Groupon for a hair color, cut & blow dry for a pretty good deal. I like my color, the…read morecut is decent, not the best or worst I have had. No complaints really but not somewhere I feel like I have to go again. The lady who did my hair didn't talk much which generally I am ok with but it just seemed awkward when I felt like any conversation needed to be started by me. Almost as if she didn't want me to talk. When my hair needs to be cut is when I generally need to use extra products so that my hair doesn't bug me...mainly a straightener to tame the wayward hair. I have had to use one since getting my hair cut here which is kind of a bummer.

I've been here about 3 times over the past 2 years and have worked with several of the ladies here…read morefor trim and styling! Very professional service and welcoming environment. It was my first time having a balayage touch up done here last month with Avery. I didn't have much of a vision for what I wanted, just knew I wanted brown red tones. Avery was super sweet and attentive to my questions and my preferences. It's always a nervous process meeting a new hair stylist but we clicked really well and she was very reassuring and diligent with her work! I had a very positive experience with her and loved the redness of the balayage at the end. Everyone in the salon hyped me up and it felt like a very supportive environment for the workers and clients! Avery also walked me through how to maintain my hair color, and I have been able to keep my hair red 1 month later with the recommended red shampoo! Overall a great experience and professional work here. I feel very at ease with the high quality services they offer. Definitely would come back

I have been coming to Xscape for a few years now, and I have had only good experiences! I have seen…read morethree ladies at the salon, but have been with Kate F for majority of that time. Not only is the salon adorable, clean, and welcoming - but they have the BEST product selection. Aveda, R&Co., Orbe, and more. They aren't product pushy at ALL. On top of the hair products, they have a lovely assortment of hair accessories, jewelry, candles, lip products, etc on display every time I come in.. and honestly, it's always on trend, awesome quality, and you need it. I love their online booking tool - super easy to use! As for the talent of their stylists - I have never left unhappy with my hair, far from it. I always leave loving what was done and feeling like a million bucks. Each girl I have seen for a service has done an outstanding job and I have loved my hair! I get asked often where I get my hair done, I love sharing where and who does my hair. Highly recommend Xscape Salon - and their sister location Studio Monroe, too!

I called Zen Nail Bar last second on a Sunday and they squeezed me in for a full builder gel set!…read moreCrystal, the owner, personally did my nails and she did a phenomenal job. Allison at the front desk was incredibly helpful as well! I'm obsessed with the quality and look of my new nails and will definitely be back.

I walked in last minute without an appointment and an hour before closing and they made time for me…read moreand did an amazing job! Very friendly staff and it is beautiful inside.