We contacted Floor Dimensions about 1 month ago as flooring installed several years ago in one of…read moreour offices was separating in several places (not installed by FD). We thought that maybe only the bad pieces could be replaced but that flooring is no longer being made. Connected with Bradley who was responsive and very helpful. We ordered samples and then decided what we wanted, Bradley made sure the item was in stock, Jeremy came out to measure and the install was yesterday. A 2 person team worked quickly and accurately. We had purchased a new glass chair mat and they assisted us in laying it as well. Very pleased with the results.

- Really great experience with wall-to-wall carpeting installation…read more - Prices were reasonable. - Great communication and coordination. - On-site crew was professional and efficient. - Overall, a wonderful experience. - Highly recommended!

I loooove my new Floor Store Richmond kerastan floors. What an enormous improvement. Excellent…read morecustomer service from experienced, expert David Shapiro and energetic, upbeat Amethist LA Rose. Quality, value and dependable.

The experience from start to finish was excellent. Andrew spent literally hours with me over the…read morecourse of about four visits, plus calls and email exchanges. I dislike about 95% of the carpet out there ... but don't have the option of putting in hard floors. My pickiness was no match for Andrew, however; he helped me find that needle in the haystack. He pulled out collections that fit my criteria, throwing them on the showroom floor and having me home in on the promising ones via process of elimination. When I showed him some varieties of carpet that I liked from a company outside of The Floor Store's network, he researched them to see if their products met his standards and if working with them would go smoothly (not so much). He got an in-network vendor to send larger samples so that I could really see what various styles would look like in my home. And he walked me through the contract process step by step, making sure I understood exactly what I was signing and paying for. Once that contract was signed, everything moved quickly. Andrew checked in during installation and even humored me at the final stage, allowing me to give him a virtual tour once the carpet was laid. I would certainly recommend him and The Floor Store to anyone looking to get new hard floors or carpet. It's probably not the cheapest option, but my anecdotal evidence tells me that the service can't be beat.

Visited different flooring stores in Albany and El Cerrito before landing on USA Carpet and Vinyl…read moreto install engineered hardwood downstairs and carpet upstairs. Out of all the stores, they were the most reasonably priced and didn't come across as "sales-y." I worked mostly with Richard, who was very professional and communicative. He was always responsive, explained things well, and kept the process moving along, even when we needed to tear out old tile and level some of the floors. At the end of the day, we were really happy with the quality of the work and how it all turned out.

USA carpet was prompt, very fairly priced, and did a superb job on their repair. I hired them to…read morefix 3 closet thresholds and they completed the project inside a couple hours a couple days later. I would highly recommend them and plan on using them again in the future. Thanks guys!

Wonderful customer service from a family owned business. High quality products with amazing…read moreinstallers. I highly recommend!

I put off replacing my kitchen and laundry room floors for many years. Recently I picked out a…read moreluxury vinyl plank flooring with the help of Tom Straus. The next week 2 installers came and now I am enjoying a beautiful new floor. I had some questions and was able to call and get answers immediately. Straus Carpets have excellent customer service and have highly skilled, caring, professional installers. They were very respectful of me and my property and wanted to make sure I was happy with the whole process. Straus Carpets made this project flow easily. I couldn't be happier with my new flooring and highly recommend Straus Carpets!

I always like to deal with local businesses. When time came to replace my kitchen floor, I…read morecontacted Granada Floors. Mona suggested waterproof flooring matching kitchen cabinets and counter tops. She came to the house to take measurements and I got a proposal next day. After 2 days of work my kitchen looks upscale. They also replaced my kitchen door. I will recommend Granada Floors to anybody.

We came here over a recent weekend and I had a photo of a Shaw flooring that I liked. The manager…read morewas nice enough to find a matching color but they didn't carry the Shaw brand. The manager said all the flooring was just as good but unfortunately this doesn't actually give us comparable facts (veneer thickness, overall thickness of flooring, etc.). My feeling is that the brands here are limited. I looked up a brand of flooring they recommended and it was a lower end brand probably made in China. That may be just fine but I am also weary about off-gassing. Where the product is made and where the materials come from does matter to me. I'm currently looking at online venders where products come from Sweden that actually end up being similarly priced with very little off-gassing and is sustainable. I found some good contractors off Angi online and will be overseeing the project myself. While the quote given to me was reasonable (9500) for the first floor of my home, I would feel more comfortable having more choices in the material that I walk on and breath in everyday.

This store was about 5 minutes from my grandmother's house. They let me check out 5 LVP and SPC…read moreflooring samples to check in my grandmother's home against her kitchen cabinets. Her cabinets had what I would describe as a subtle pink hue to them and therefore it was very difficult to find flooring that both contrasted and toned down the subtle pink hue. After 3 trips to and from the store I had found the winner. I was a little dissapointed that the install date was about a month out but at the same time the need for expeediency was mine, and not their fault. That said the two sales people I interacted with were the absolute best. I could not have asked for better help. The install guy, Oscar, was fantastic with communication. He was able to handle add ons with ease and called to verify specifics during the install, rather than just assume like some companies do. He called me and asked me directly, and I sincerely appreciate that. Not only that, but the two last minute necessary add ons did not raise the bill substantially like it might at some other places. Their prices were fair and I feel like I got a good deal, especially given what I percieve to be the high quality of both the product and the installation. I would absolutely use them again for future projects!

We had a wonderful experience with Carpet One replacing our laundry room flooring with all new…read more12x24 VCT tiles. The store staff were very helpful navigating us through the selection process questions and answers. Our installer Alberto worked long hours past 5 pm installation day to complete this job. The pattern layout was perfect and I highly recommend him. And many thanks to Ivan the installation supervisor who coordinated timely shipping of the tiles from Georgia when we needed a few additional for completion. It was a 5 star experience.

We used Mari at Flooring Alternatives 15 years ago to install a cork floor in our kitchen…read more Everything was great. The original floor wore out and we opted to replace it using Flooring Alternatives once again. We chose a 12x12 solid cork floor. The replacement process has ended up with a poor quality installation, not worthy of the price. --There are uneven tile edges in numerous places that are noticeable when your shoe or foot catches. These raised edges will break off at some point. --There are gaps at the edges by the cabinets. --There are numerous places where 4 tiles meet and are off center. Mari's installer Fito returned to inspect the floor at our request and reported the problems to Mari. Mari came out to look for herself and was unable to figure out what or why. She promised to contact the manufacturer of the floor and adhesive. She has not responded in months. I've sent emails, texts and left voice messages. I will be filing a small claims suit shortly because I have no alternative so long as she is unwilling to respond. I think Mari was nearing retirement and working from her home when we hired her this year and may be out of business but her website is still up. I can post a dozen pictures if people are interested. Mari has them and knows very well the floor install is substandard.

It is coming up on one year since we chose to have our kitchen flooring and having it installed by…read moreFlooring Alternatives. I did a lot of research and found that Marmoleum (Forbo's linoleum brand) is eco-friendly, made with non-toxic materials and also feels wonderful beneath bare feet. We decided on White Chocolate which has flecks of real cocoa hulls embedded in the material. It is a light-coloured shade to keep the kitchen looking bright and clean. Some people might choose a floor that hides the dirt, but with this colour floor you can't get away with that. It really helps keep me on my toes for keeping the floor clean. Fito did an excellent job with demo and installation of our sheet marmoleum flooring. The underlayment has to be perfectly smooth and clean. Any dirt or bumps will eventually translate to the marmoleum. It was an all day job for him, but at the end of the day we felt very good about the install. It looks amazing with our new cabinets and after having lived with it for almost a year, there have had no issues with sweeping, mopping or cleaning. Despite the challenges with Covid, Mari and Keegan were great in communicating with us. Everything was timely and we did not experience any significant delays with shipping or installation. Much praise for everyone on the team!

Really felt taken care of by the team at S&G Carpet. I had carpets in my new condo replaced, and it…read morehas really brightened up my new home! It feels so soft and plush, I now prefer just walking around barefoot because of how comfortable it is. I really want to give a special shout out to Vahn Manuel, one of the flooring consultants, and Elias Dayeh, one of the in home sales consultant. Elias came to my home and was able to create a floor plan, go through the pricing with me, listened to all of my questions and concerns, and gave me a VERY reasonable quote. While I never met Vahn, he made sure I was taken care of! He has been responsive and easy to speak with over the phone and email. He and Elias both helped me get the information I needed to also submit an HOA application quickly to get approved to replace the carpet. After the carpet was placed, I did notice a very small black stain. I almost missed it, but once I knew it's there my eyes were always drawn. I felt bad reaching out to Vahn about this one small stain but he reassured me that it's their responsibility to fix it and will send someone over. Overall I'm very happy with this project, would recommend S&G Carpet :)

Parking lot was clean, store was clean and organized, store was extremely welcoming from multiple…read moreemployees. The associate that helped us out with Nathan although Nathan was new, he was very informative was extremely customer service oriented, and when above and beyond to take his time with us and create an open dialogue. Would highly recommend Nathan for help at this location or anybody who's there was very nice and helpful.

Superb, knowledgeable, friendly staff. I brought in my measurements and the staff helped me pick a…read morecarpet. It fit perfectly in the space. They also cut a non-slip thin pad that fit the carpet. I love the look. Go to this business you won't be sorry.

This is a female run business. They do an amazing job helping you in narrowing down what will work…read morebest in your home. I bought both carpet and laminate flooring from them almost 10 years ago - still holding up beautifully! Even though I bought my hardwood flooring from somebody else, they still advise me and sell me the correct wood cleaning product. They're experts, and a small local biz who care about the community.

Cary has consistently provided top of the line carpet and service. In our 20 years of working with…read moreCary, we have found him reliable and willing to go the distance with carpet mills when presented with any issue. Recently, Cary provided a great wool carpet for a bedroom. It is so fantastic to be able to source, high quality wool designs. Cary provided a carpet that did not need to be seamed even though, placing a seam would have been $ hundreds cheaper. (Cary graciously only charged us the lower amount as if we had gone with a seam) He just suggested we get it into the room without a seam. His installer also slid the entire carpet into the closet so that it too, did not need a seam! Just fantastic. My wife noted that the pattern stayed even along the length of the room. No varied pattern from edge to edge! This was amazing with a 1925 English Tudor. He is quality!

Our install was not a headache but a migrane. It took two months and three installation visits to…read morecomplete our simple job, repeatedly exposing us to COVID. Terrible communication, poor quality work, soooo many mistakes, horribly incovenienced, extremely stressful. On top of everything else, they attempted to charge me $500 over the price we agreed to. Avoid!