I am an interior designer. I selected a faucet that was custom made in two finishes for a bar installation. When I received the faucet, I realized it was for a vessel sink. I took the faucet to Westheimer Plumbing and worked with Hayden and Beth. They took it back and ordered another faucet, which was expedited at their cost and gave my client a credit. I would highly recommend Westheimer Plumbing, Hayden and Beth for your plumbing and hardware selections. They stand behind their products, and most importantly, they took care of my client. That is everything! Thank you, Beth and Hayden read more

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My grandma Lynn says thanks so much to Hayden at Westheimer Plumbing and Hardware for working so hard on getting my new door handles. Cheers for great customer service Cyd read more

Immediately after I posted my review, I was contacted by the owner of Westheimer Plumbing, Stephen. He was very kind and apologetic. He heard my concerns and checked into my situation. There was a back order on my kitchen faucet part from the manufacturer, nothing to do with Westheimer Plumbing. I appreciated Stephen's time and energy checking on this for me. I received the part in December and my faucet is working perfectly. I would not hesitate to shop there again. read more

Abi was very helpful with getting replacement parts for our sink that we purchased here over 10 years ago. Thank you!

Great place to gather ideas. Staff were really helpful. Their ordering process was easy and arrived in a timely manner. This is a good place to visit if you want higher end finishes. read more

We went in looking for drawer pulls for an antique dresser. Brian introduced himself, oriented us. Gave us time to look and checked back to help us narrow our selection. Outstanding service and the hardware was a perfect match for the dresser. The hardware was in stock and arrived early. We were very impressed. read more

Just wanted to leave a kind review for the team at Westheimer Plumbing. We have worked with many fine higher end showrooms and have found Westheimer Plumbing to be top tier. The have the patience and know-how to get repair parts ordered as well as providing fixtures. What impresses us the most is the communication. When you work with their team you will never be left hanging. If it's a part shipping from Italy that takes 4 months they will update you with all the information you need and a true timeline so that client expectations can be managed. You can get plumbing parts and fixtures all over town but it's rare to find such outstanding customer service. Their showroom is outstanding, warranties phenomenal and customer service and communication incomparable. The Headline Plumbing Team read more

Today we were greeted by Stephen at Westheimer Plumbing and Hardware. We told him why we were there and he took us over to look over toilets and bidets. Stephen knows his products and is very customer oriented. He answered every question we had and made us secure with our choice. We even went to their warehouse to pick up our order. This is the second time we've purchased from Westheimer Plumbing and Hardware and we plan to continue to go to see Stephen for major plumbing and decor needs. read more

this place is awesome. I can tell it is run very well well due to the professionalism of the employees.

Oh my gosh. Steven at Westheimer Plumbing is just the best. He works so hard to make his customers happy. Everything is so timely and explained so well. I highly recommend this business if you are remodeling or building or just replacing old fixtures. Great company. Thank you! read more

This place is awesome sauce :D. All the workers are super nice and very helpful. Everyone acted in a professional manner. Will recommend to all my friends and family for the amazing work they did read more

I set up an appointment with Sarah, someone who was familiar with Baldwin hardware. I showed up at the appointed time and brought with me a detailed spreadsheet of each door hardware piece I needed for each location in the house, along with required dimensions. I thought Sarah would build the estimate for me during this scheduled appointment time, but she took my spreadsheet and said she would get back to me in a few days. She had a few follow-up questions I responded to the following day. Five days later I had heard nothing. I sent an email asking for a follow-up. I heard nothing back. I called the following day and was told I'd get a call back - still nothing. I don't have time to wait weeks for a response on this one task; my contractor is waiting on me to complete this purchase. When I provide all of the information required to price this hardware and I still can't get any help or support, I gave up and went to a competitor. My experience is consistent with many other one/no star reviews. Don't waste your time here! read more

You provided me help and the information I needed...I look forward to doing all my plumbing related business with you in the future...I will refer anyone.thank you so much steven. read more

I've used this company before with no issues but after a month experience of lies from one their salesman "Doug" I find it totally hard to ever do business with them again. I was told several times from his co workers when I called that he was with a custom me and was not able to speak on the phone. Although onto occasions when I was in the store with my client the phone was presented to him with other customers and he stopped helping me and entertain the customer on the phone. I found myself one time standing in the store with my client for at least 10 minutes while he completed his conversation while another designer sitting next to his desk on the opposite side speaking with the female client - with his guest chairs used to rest her feet. Although he delivered a horrible floor sample to my home (in which was returned), I was lied to about that and a faucet that was paid for. My original order was due in 10 days when placed but, after the order was placed the 10 days turned into two months without any notification prior to walking into the store. I am placing my complaint here because it look as though they all cover for one another. To make matters worse the ending of this incident was on Thursday April 29th around 4:25pm-I immediately contacted my salesman at Ferguson less than one mile up the street- not only was the tub that Westheimer plumbing was selling less expensive but was also NEW in a box (not on a naked pallet-dirty, scratched and damaged) but was delivered on Friday ( the very next day-BRAND NEW). WestheimerPlumbing is the last place anyone should shop, for product and good customer service. read more

Not a good experience.... I am looking to have my bathrooms and kitchen remodeled, so I came here to look at different faucets. There were several salespeople, close to the front door, but nobody greeted me. After a few minutes, an older lady named Marilyn finally approached me. I said that I was about to do some remodeling and was looking at faucets. She just said "Well my name is Marilyn" and then she walked back to her desk. I browsed the store for another 15 minutes. There were no prices on anything, and no one offered me any help. Finally I approached another salesperson (I think his name was Steven). He said that there is no price guide, and that the store is designed so that the customer has to be guided by a salesperson. I told him that I was still browsing and not ready for help yet. He said that he would check on me in a few minutes. I just left after walking through the store one more time. I think I'll just shop at Home Depot or Lowe's since this place doesn't have any better customer service. read more

First of all, this is the prettiest place in the world, store-wise. Their selection is unmatched and gorgeous. Brian is super helpful and goes above and beyond. I've told my designer and contractor they need to work with this business because the inventory is amazing and the customer service is fantastic. Kudos to Brian for always going the extra mile for me . read more

I have been a customer of Westheimer Plumbing & Hardware for years. They have always been helpful and efficient. I called this week and spoke with Ashlee about a Classic-Brass Entrance set for which I needed a replacement part. She immediately contacted Classic-Brass and had the part on the way to me within 24 hours. Very helpful, competent and willing to assist. FIVE STARS! read more

If I could give zero stars, I would. THE WORST customer service experience. DO NOT SHOP HERE. I walked in looking for a toilet. They acted too busy but ended up helping me. Claimed they found the last toilet in the Houston area and delivered it the next day. I set it aside as I waited for my plumber to be ready to install. When we opened the box, the toilet was CRACKED! The entire tank was cracked. I called them thinking they'd help. They didn't. They said they'd sell me another. That it was my fault for not opening it right away and inspecting it and there was no way it left their warehouse cracked. They offered no solutions and blamed me for the whole thing. I WILL NEVER purchase from the again. In fact, I'm escalating my complaints to Toto and other complaint sites. read more

Westheimer Plumbing & Hardware - Cracked all the way through. - Furniture Stores Near Me - Houston, Texas

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Fantastic selection and Stephen was great. The quality of products and the knowledge of the team was great. Stephen helped us with all new plumbing hardware for our showers, showers and bath. Thanks for the help. read more

We visited the store in order to choose some products, get the dimensions and prices and send the information to our designer so that she could finalize our master bathroom design. We selected the products and requested Stephen, the salesperson, the prices and dimensions and explained to him that we were finalizing the design and needed that specific information. I had shown him the products and he'd written it down on a notebook. Since the beginning, he'd been unwilling and uninterested, even showing signs of contempt; and, in the end, to our great surprise, he did not want to give us the information. He said he was "busy with some deadlines" (his words). On a Hail Mary attempt to obtain the information, we then asked him to email us the information requested, reiterating the fact that we had to send it to the designer as soon as possible. Leaving the store, I had the feeling that he would not send us the details of the products we wanted. And we did not even have the chance of going to another location, since that is the only store in Houston. As of today, we haven't received the promised email. Needless to say, we won't be going back to that store. read more

The whole experience was terrible. My husband and I walked into the store to get a simple shower head. No one paid us any attention even though we were clearly looking for help. When we did finally get the attention of a sales assistant we quickly made a choice and ordered one, being told that it would be delivered within 10 days. 14 days later we call back, someone tells us they would find out the status and call us back. No call back. 2 days later I call again and got a lady who gave me some serious attitude as if I was bothering her by complaining about our late item. She assured us it would be delivered in 5 days. 6 days later I call again as we still don't have a delivery. Finally I am told it has been shipped to the warehouse and I could pick it up there or they could deliver it a day later. TERRIBLE CUSTOMER SERVICE!! read more

Horrible turn around times, was lied to several times, no communication if you have deadlines and want to complete your home project I would not recommend at all! read more

I had a touch-free faucet suddenly stop working - in the on position no less. The manufacturer referred me to several authorized dealers. The first couple were not much help. I called Westheimer Plumbing and Hardware and spoke to Robert. He worked with me to figure out what had broken and get the new part for me. It wasn't easy as the manufacturer really wasn't helpful. Robert persevered and now the faucet turns off and on like it's supposed to. I would definitely visit this place if I were in the market for high-end kitchen and bath products. read more

Had a great experience purchasing a new toilet from Westheimer Plumbing. They were very helpful in the showroom and scheduling delivery (which was free) was a snap. I would highly recommend this store to anyone looking for new bath/kitchen hardware. read more

Walked into Westheimer Plumbing to find a replacement for a built in sink soap dispenser that had stopped functioning. Took the pump dispenser with me to get help with locating the manufacturer. Was told the items are more complicated than you would think, and there is no way to really figure out a replacement without knowing the manufacturer. Only stopped there because most of the original plumbing had been purchased there, but they couldn't locate any paperwork with the information. Asked if I could look around and was just directed to the area in the showroom. Asked if maybe someone else in the showroom might recognize the item and was told they would not. Very poor customer service ! Maybe the issue wasn't big enough to get the help, but had no problem at Elegant Additions. They truly were interested in helping me find a solution and were able to get exactly what I needed. read more

Ordered a door handle on September 7, 2019. It arrived nearly a week ago. Not installed yet. I've called 5 times to inquire. Still no luck. Nice products but customer service is TERRIBLE!!!!!! read more

At first I was impressed by the service, however I was told I could return the toilet seat if I didn't need it. It has been 3 weeks, I brought the toilet seat back and still have not seen a refund. We've called the salesperson and billing department and only get the run around if someone answers. Very frustrating!! read more

I really like to support smaller local businesses vs going to the large mass retailers. With that, my expectations of customer service exceed that of what I would expect with a Home Depot. Was in this place for about 15 minutes, had several sales people look at us and walk by without saying hi or offering assistance. Had several look me directly in the eye, and still nothing...so odd. Walked out and bought our purchase on Amazon for much cheaper. So long retail... read more

Although their showroom has some beautiful things, be VERY wary of this place. I purchased a very nice, upscale bathroom faucet that was on display in their showroom. I was told that it was out of stock and had to be ordered and it would take about two to three weeks to get it. I went by three weeks later and it had not come in; okay, no problem. Three months later, I called David, the salesman, and he said that it had just shipped and would arrive in another week or two. I called to make sure that it was there and picked it up. The fixture was fine, but the contractor advised that it was too short for the counter mounted sink. When I took the fixture back, still in the plastic in the box, I was told that there was a 40% restocking fee!! I was never informed of a restocking fee and, since it is on display in their showroom, it seemed odd that it needs to be restocked. They were the ones who were out of the item when I purchased it. The employees at this store are typically rude and snobby (i.e. don't wear jeans when you go in...) and their prices are WAY over the top. I will never return and encourage everyone else to do the same. read more

I will never shop this store again. I have given them a tremendous amount of business over the last 10 years ($30K plus!) and I placed a "smaller" order ($2K) which they severely botched and they have made me feel like the villain and they have not offered to reimburse me for the labor costs that we incurred as a result of THEIR mistake. Paula was especially rude. I was shocked. And for the record, I have never felt so frustrated by a company that I felt the need to post about it.....first for everything, I guess. read more

Do not spend your hard earned money here. This place has non existent customer service. They carry higher end products and you pay a premium for them so you would expect to get great customer service but they refuse to help with any maintenance after the purchase. I bought a sink here and it has never worked properly and the sales person, Amanda, cannot seem to make it right. Contrary to popular belief "westheimer PLUMBING" are not actually plumbing at all and Amanda made sure I knew this by the end of our conversation. They kept telling me they would give me a plumbing reference to use. Go to Home Depot and get better customer service. read more

WPH carries great products yet fortunately there are other businesses in town that do as well. Their customer service is unprofessional and inattentive. We were told we would receive a replacement hose from the manufacturer, that failed during the warranty period, in three days. Some 10 days later when we had not received the hose nor could we get any response to repeated phone calls, my husband went to the shop. At that point he found out that the manufacturer was out of the hose and we would receive it the following week. Bottom line is there was no follow up by WPH nor even the courtesy of a return call. We will have not had use of our kitchen sink for two weeks. This is no way to run a business. read more

First of all, this place is a dream just to browse! So many high end accessories from sleek, modern faucets to over-the-top Victorian door knobs. Definitely worth a look, just for fun. Laney helped us select some kitchen hardware and was super to work with. She helped us find exactly what we were looking for in our price range and the total cost ended up being less than what we could have purchased the hardware for online----which is rare. The knobs and pulls came in quickly and she even recommended someone to install them for us. Highly recommended for quality products and customer service. Thank you! read more

On Sept. 6th I purchased a bathroom sink faucet from Steve. We looked at two options, selected one from the computer inventory on his screen at his desk. He explains its not in the store but will be here tomorrow from the wear house (unless I want to drive 15 miles and get it myself). Next day no call. I do all the work tracking him down. "Sorry, faucet does not exist, and neither does the other one you were looking at". We agreed he would refund my $281. on September 8th. It is now September 25th, there has been no refund. My credit card company has had to confront this miserable store. Steve returns no calls and only talks to me when he accidentally answers the phone and it's me on the other end. He is polite but totally ineffective. The store has kept my money for something they sold to me that did not exist. Others who took my messages did not follow thru. There is a feeling of thinly disguised contempt from the people there to the customer. i am still wait for them to give me my money back. read more