Had a really great experience working with Kurt after my car was totaled. He helped me to make sure…read moreI was able to gather all my personal belongings, removed the license plate for me, and had all the paperwork submitted to insurance within a few hours of me stopping by. I spoke to Kurt on the phone a few times, and it was so easy to get in touch with the shop which can be rare!

McCarthy's was a superb experience. Pat worked wonders with the insurance companies. The body…read morework was immaculate. My car car is 17 years old and had front right corner damage. McCarthy's part fitting and painting makes it look better than new when compared to the left front. When Pat accompanied me into their shop area, I was astounded by how clean and well organized the entire area was.

After my parked Tesla Model 3 was hit, the person's insurance led me to D & S. D & S received my…read morevehicle the morning of 10/29 and did not assess and submit a supplemental until 11/11 which the insurance approved immediately. D&S kept me in the loop and provided thorough information about the repairs needed and how the technicians would achieve this process in a timely manner. Once the assessment was complete, I was informed if parts came timely repairs would be done the first week of December at the top of the week and I'd be able to pick up my vehicle then. Harley did a wonderful job of communicating each step with me providing a timeline of when my vehicle would be ready. I was then informed it would take more time to put my vehicle back together than previously anticipated so my vehicle would be ready by 12/05 rather than the top of the week. Harley let me know the team was unable to complete putting my vehicle back together by EOD and my vehicle would be ready by 12/08 at the earliest and 12/09 at the latest along with approval from the insurance company of a second and final supplement for the labor to put my vehicle back together that the team did not originally anticipate. Calibrations and clean up weren't complete until 12/09. Harley then informed me the service writer was unable to finish sending the information to the insurance company by EOD 12/09. 12/10 the information / final supplement was sent over to the insurance company to review. I was finally able to pick up my vehicle 12/12 after I called the insurance company several times to expedite their review of the supplement money needed for the extra labor costs of putting my vehicle back together which D&S did not anticipate during their initial review. D&S finished calibrations and cleanup 12/09 but would not release it until they received the supplement from the insurance for the extra labor costs. The body work looks and feels amazing, you cannot tell my rear bumper was replaced. Only downsides, the technician my mom and I spoke to was unable to tell us if the vehicle had a full paint job. Once I went to my vehicle I was unable to access it as the technician forgot to take it out of service mode. I went back into the shop to find someone to take this out of service mode. My panel under my hood of car was not put back, however I popped this back on myself. I appreciate Harley's customer service and updates. The repair team unfortunately left me feeling unnerved about all the 'unexpected' extra work necessary after their review.

The delay in service and lack of communication regarding the timeline was extremely frustrating. I…read moredropped off my vehicle on April 14th with an estimated completion time of two weeks. However, the repairs ended up taking nearly a month. For the first 8-10 days, the vehicle sat idle in the parking lot without any repair work, damage assessment, or parts evaluation being done, which significantly contributed to the delay.They may have been busy with a high volume of vehicles, this was never clearly communicated to me upfront. I was not informed about any delays unless I personally called to check on the status.

I had gotten into an accident right before christmas and this car shop was nothing but helpful and…read morekind! They were nothing but patient and helpful. The main issue was insurance - it took around 3 weeks for them to sort it out. Bob updated me as much as he could - made sure to let me know everything that was happening with my car. He was so kind - everyone there was patient and made sure it was done correctly. Not to mention the work on my car ! It looks brand new again. Runs just like it did when I first got it! Will definitely be back again for my car needs.

Worked with my insurance to get everything covered. Got my car back to me super fast right at…read moreChristmas time. Super easy to talk to. Very easy to deal with. Super nice guy.

S&M Auto Body came highly recommended I now understand why. Super friendly, honest, and fast. It…read morewould be my first recommendation if ever asked if I knew an auto body place! Even better it's right down the street from where I work in Willoughby.

If there is one thing in this world that I know after 52 years in the automotive industry, it's…read morecars. And people who service them. Let me tell you something that is an absolute fact. There is no one in the automotive service industry more professional, more kind, more skilled... just more of everything you could want or need than the folks at "LJI Collision Center". I would never consider, even for a moment, taking any of my vehicles anywhere else... Period! They are hands down, the very best. In every way.

What an absolutely wonderful experience for my daughter! She had her car sideswiped and as one…read moreunderstands.... It was a panicking experience. LJI literally gave her the white glove treatment. Dropped her back off at her house instead of waiting for her car cleaned her car out from the inside spotless when they were just fixing her review mirror. I could not say enough great things about this place. If you need an auto-body repair, this is your place! As a mother that lives hours away from my Daughter... I can't thank them enough for taking care of my daughter!

Longstreet is no longer the owner of this company. He sold it to the new owners and retired…read more Customer service there is very poor due to the new man they assigned to interface with their customers and it seems they give priority to the larger jobs first ...you have to wait if you have a smaller job. It took approx. 5 weeks to complete a front bumper repair. I brought the car in twice, scheduled the first appointment, waited 2.5 weeks went to pick up the car ...nothing was done. They stated they got busy. I scheduled a second appointment came to pick it up after another 2.5 weeks and found they only partially painted it, they stated the insurance company only paid to repair the damaged area. $1200 to the insurance company for a partial front bumper repair? Wow! They did not even use the proper plugs on the bumper, black screws instead and they chipped the paint on the lower bumper. Color was a mismatch ...more yellowish pearl than the white diamond paint on the rest of the vehicle. They left scuff marks on my steering wheel, ruined the upper interior drivers door lock knob, left splotches of dark small paint drops in several areas on my exterior paint. I am sure how they expect to stay in business when they schedule a customer, keep their car for 5 weeks for a stated 3-4 day job and do nothing at all the first time. They wanted me to bring it in a third time to paint the entire bumper, put in the proper plugs as I requested. I declined due to the additional damage they did to my car and the time already spent . ..I opted to take it elsewhere for repairs at my expense. I did not believe nor trust them to do it correctly at this point. This shop is not recommended at all it's not the same as when Longstreet owned it ... I normally do not write reviews I only did this to possibly save someone else the long awful experience I have had with this company and the new owners.

Overall: Paintjob was good. Customer service needs major improvement. Also, they really should have…read moresome type of system that lets you check the status on part orders and overall status of your car. (For example: Waiting on parts, waiting on paint, etc...) When I showed up to Longstreet for the first time, the gentleman sitting at the front desk noticed my badge hanging from my jean pants belt loop. He instantly expressed his issues with the company that I work for and how they no longer use him as a body shop. As a customer, I immediately felt unwelcome and concerned about the quality of work he would do on my car. I decided to go forward with the repairs anyhow because they were recommended to me by someone else and they were on the list of preferred vendors from whatever insurance company the other party involved had. My car took over a month to repair. I called Longstreet numerous times to check the status of the car, and each time they gave me a date and were unable to meet it. The paperwork states that the "Promised Date" was 6/27. After 2 weeks, I was told July 2nd. After July 2nd passed and I called they told me, again, mid next week (July 9th). At some point I was told that the car was being painted and should be ready by the end of last week, indicating they would call me when it was ready. I waited... no call. Yesterday, the 14th, I was told I could come and pick up my car. Understand that I have no knowledge as to the amount of time that it is going to take to fix my car so I was fully relying on their estimated dates. When I returned to pick up my car, the man at the front desk made sure to tell me that they have been really busy due to the storms that have been going around. Not sure if he was trying to provide me a reason as to why it took so long or not... but it sure sounded like it. Regardless, it should in no way have any impact on me. It's easy - first customer in, first customer out. As part of his explanation for the tardiness of my repair, he explained, "We had a guy who had a tree fall on both of his cars in his driveway." This makes me believe that he fixed both of his cars before mine! This guy should not be involved in any customer service whatsoever. He is not a people person... or perhaps he just doesn't think before he speaks. When I picked up the car, there were two scratches on it that I did not remember being there before. They chose not to try and buff them out until I mentioned something. Immediately, two people came out and starting waxing the car. They were able to remove them as they were not deep... but why did it take me saying something to get this done? Even if they were there before the accident... wouldn't you want to make the car as clean and shiny as possible so that your customers feel fantastic about receiving their vehicle back in perfect condition? Additionally, they were missing a part for my car. They told me I will need to come back and have them install it. It is just a rubber gasket that goes near the hood to keep water from entering the engine bay. It is a 5 minute install part. I find it interesting that they let someone leave with their car and not all of the parts that are listed on the invoice / repair bill. Perhaps I am high maintenance, but after your car is involved in an accident and you have been driving around a rental for over a month, you expect the work to be done well. Longstreet did more than $9,000 worth of repairs on my car, and when I came to pick it up the guy at the front desk was sure to mention, multiple times, that this was "a huge job." I read that as "Hey, if there are issues... it was a huge job so... you know, there might be a few things we missed" or "Man your car was really messed up. Sorry we didnt total it like you wanted. Thanks for making me a butt load of money." - otherwise, I'm not sure why you would mention this. You are a repair shop! These type of jobs cant be all that uncommon. Simply put: it does nothing to help me feel good about the repairs that were just done. I would expect something more along the lines of "we deal with these types of things all the time". So yeah, the paint seems to be good. But that's what they are supposed to do. I would have forced them to re-paint it had they not provided a quality repair job. However, if longstreet wants to stay in business for much longer they really need to improve their customer facing entities and, regardless of your image, make you feel like you are dealing with highly trained professionals who will see to it that you are happy with the end result. I decided to go with 3 stars even though I previously had written this and saved it with 2. I'd pick 2.5 if it were an option. Customer service is a must. There are far too many other body shops that can provide the same services with better customer service. You dont have to be left with a bad taste in your mouth.

My issue isn't with repairs, as I did not have a chance for them, but estimate and evaluation. Last…read moreyear I unfortunately hit a deer with my 12-year-old car, causing a broken headlight, dented fender, and dent in the hood. (The deer ran off; hopefully it lived). D&S had the car around six days but evidently did not remove any parts. They marked it up and notified my insurance company that the entire front end would need replaced and repainted, more than doubling the estimate, and making the car a total loss. I do not understand why they did this, other than they appeared very busy with more lucrative repairs, but I am speculating. In any case, it put me in a bad spot, as my insurer wouldn't consider my getting another estimate, and other shops wouldn't accept a customer paying out of pocket. Around that time, a family member became very ill, so between hospital visits and assorted life things, I bought a new headlight, a used replacement fender, various clips, nuts and bolts, and repaired it myself (for under $500 with a fair amount of learning, but I still have the slightly dented hood). It passed the state inspection (with compliments, even). For a while I was concerned the car would come apart like the Bluesmobile, but it's been solid. And while I'm proud I managed it, my experience with D&S Chardon and the position they put me in added a few frustrations during a difficult time.

I've been there twice in the last week to pick up my car and BOTH times the new panel was not fit…read moreproperly to the vehicle. The first time, the new painted plastic panel was off by 1/4" and obvious from 10 feet away. The second time I went to pick it up, the 1/4 gap was corrected, but the panel was gapped on one end and bulged/squashed on the other. Certainly NOT a proper fit. Ok, just got back. They made it right and were very apologetic. Most of the front-end is held on with plastic clips and they were able to get it adjusted to a satisfactory point. Nice folks, but I was pretty fumed about going back and forth 3 times. In the end, the paint matches perfectly and they made it right.

It's been a few years since I've used them , but they were fantastic when I did . The last time I…read morecame in , I had asked how much it would cost to remove some paint traded in a minor accident caused by a senior citizen driver . I went there to get an estimate because she was going to pay cash for the repair to avoid risking having her insurance canceled . The technician took a look at it and said "I think that will buff out" and before I knew it he was running an extension cord out to my car and buffing out the damage . I was able to call the lady and tell her that she didn't owe me anything because of their kindness . When I have gone in for paid jobs, they've always been professional and worked with me and the insurance company .

The business doesn't practice good business practices. I was quoted a price and when I went to pick…read moreup the car it was $200 over my quoted amount and the only explanation was "the price is fair." I was told I would be given a cash discount that did not happen. Took the car in for front end damage and cosmetically it looks ok but now I have to pay someone for a wheel alignment. It seems if they were putting my front end back together and charging me over my quoted amount they could have aligned the wheels. I can't say I need auto body shops alot but I will not recommend any business that has bad business practices. I read the reviews and chose this shop based off those reviews, but the reviews don't reflect the service I received. Very disappointed customer!!