It was a pleasure to do business here. They're very fair, open, and efficient…read more I brought some gold including my grandfather's watch. Upon quick inspection, they provided a quote and then said that they would like to verify the gold which they did while explaining their technique. It was hard to part with the watch because of its sentimental value, but I knew that it would be of no interest to my sons. The owner assured me that it will find a good owner who appreciates collectible watches.

Dan is dope, I like his point of view and knowledge he adapts to every customer, my young cousin…read moregoes to him for services my uncle goes to sell and my grandmother has sold to him , I've sold multiple times spritz Dan, it's like he's 390 years old in a 65 year old body! Haha lol I reckon you visit to explore and experience all possibilities, Jeremiah O

I took my girlfriend to Geoffrey's on a recommendation from a friend. He told me to talk to Sonny…read more When we walked in we were actually greeted by her. I told her my friend Craig told me to come in and see her. Sonny was AMAZING. She knew exactly what to show us and gave us so many great options to chose from. They have a lot of great jewelry there. We got a great deal on exactly what my girlfriend was looking for. If your looking for great jerery at a good price and great customer service go see Sonny.

Ive been working with Sonny for years! She's basically my personal jewelry consultant at this…read morepoint! Not only is she an expert in her field, but makes the buying experience fun and relatable. I'd never work with another jeweler. Shes the real deal!

I brought a bracelet which was once my mother's for sizing. Michael, the jeweler working that day,…read moreis welcoming and affable. He was kind to examine the remaining pieces my mother had given me (I'm not an expert regarding fine jewelry) and identify for me the pure metals/amalgams and gems with which they were made. When I returned for the bracelet, a charming older gentleman greeted me. He asked if I had any Italian heritage because my Turkish surname is also the name of a city in Italy near the smaller one of his origin. I estimated him to be in his late 80's or early 90's yet he's as lively and engaging as a gentleman half his age. In this culture that hinges primarily on the obsession with youth and the removal of anyone who bears wrinkles and creases of lived experience, I'm glad to patronize a business where family members of all ages are valued and appreciated for their unique contributions. Ageism has no place at Arnoldi Jewelers. As someone who was ultimately forced out of a job in a workplace where youth was the only consideration, I applaud that. I asked, "Are you Mr. Arnoldi?" He smiled and said "We're all Mr. Arnoldi here! Michael is my son." I heartily recommend Arnoldi Jewelers, located in the heart of downtown Palo Alto at 255 University Avenue. *A Family-Owned Business*

Thank you Michael for making the most perfect ring for me! My fiancé and I are getting married soon…read moreand I knew you could execute the vision I had. Amazing guidance and service 100/10. I will absolutely come back to get matching earrings and a necklace

Big shoutout to Emma and Olga for helping me out today! I've been meaning to get my wedding band…read moreresized for eons since having a baby over 6 years ago, my ring just doesn't fit the same as it used to. I've been putting it off forever but when I also happened to get a pearl bracelet from my husband for Christmas that got damaged and warped, I knew I needed to get it fixed. Since the original jeweler who made my wedding band and engagement ring went out of business many years ago, I needed to find a new local jeweler to help with my jewelry. After many very prompt back and forth messaging via Yelp, I finally found time in my busy mom life schedule to swing by and get my jewelry looked at! Olga and Emma were so kind and patient while discussing with me what we could potentially do with the bracelet. The ring resizing discussion was easy and we were able to settle on how much bigger I'll need the band. They send their jewelry offsite for repairs and were very clear and communicative about the process and cost. Loved my interactions with the staff and think I've found our new local jeweler for all our jewelry needs!

Amazing experience start to finish! Beautiful work, exceeded…read moreexpectations for on time delivery & quality of work. Thank you Emma & Kindra!

I simply called to ask for a quote for removing a couple links on my watch. They said that they…read moresend out the watch and don't provide the service in-house. All understandable until I was told the price would be $125. I was shocked, and look, I get that there are external costs involved but a simple service like this should not cost more than $20-$30 in my opinion. If you want to remove some links then I suggest to do it yourself or look elsewhere. With that said, my poor review is due to the way the representative on the phone spoke with me. They got defensive and argumentative about the price and hung up on me. Customers service should be a priority for any business but their behavior was uncalled for. I wish them the best of luck.

Neil and his team are consummate professionals. Timely, responsive, flexible, kind, and honest…read more Not only is my fiancé ecstatic with her beautiful ring, but Neil and his team dealt with multiple last second changes on a tight proposal deadline. Against all odds, they made it happen. Can't wait to bring him our wedding bands too!

My husband and I visited the Jewelry Exchange in Redwood City, with the idea of getting me a…read moresolitaire diamond ring. First - I LOVE their security measures in place, having the control to unlock the door for their customers. It made us feel safe, especially with all the recent jewelry store robberies that have been going on in the Bay Area. Upon entry, we were greeted with warm personalities and smiles from the three ladies behind the counter. They never pressured us and allowed us time to look around. When we were ready, one of the sale clerks came over to help us. We explained that we wanted a simple, single, white gold band, and then selected a diamond. She laid out everything for us to look at and when she dropped the diamond on the setting, my heart knew it was the one I wanted. The diamond is 2.10 karats, and it's simply breathtaking! We did not trade in my wedding ring, it was a purchase for my right hand and a "I'll love you more than forever" ring from my husband. We opened a credit account and it was so easy, with six months interest free! We highly recommend the Jewelry Exchange in Redwood City for all your jewelry needs! Especially if you are purchasing an engagement ring, or wedding set! We also got my wedding rings from this same store, 18 years ago and they are still holding strong. The customer service and attention we received in this store was nothing short of AMAZING!

Asked for a pricing through yelp and received an answer about my broken necklace within 30 minutes…read more The staff was friendly and got two of my gold necklaces repaired within a week. The pricing was fair.

I got my introduction to Mayers with a mundane watch battery replacement. It was enough time for me…read moreto browse what he had out. I was intrigued by the estate pieces and some turquoise. Both of which you would never see at a corporate jeweler. Then a second watch battery for my mom. Then, I needed something odd: One single emerald stud earring. Which had to exactly match one other such earring. They did it in three days! So many of the Web's mega-jewel volume dealers are only feeding you marketing, not real knowledge of what you're buying sight unseen. This is the place to go. Real humans sharing real knowledge for real world prices. They've moved a couple blocks down Broadway into a small space on the malled block. New space looks good. In the middle of restaurant row. Long may they run!

Extremely disappointed with my experience here. I was repeatedly promised that my ring would be…read morefinished in time for my graduation, which was very important to me, and they failed to deliver. Communication was unprofessional and inconsistent the entire process. I had to keep reaching out for updates myself, and I was given multiple promises that were not kept. If they knew they couldn't meet the timeline, they should have been honest from the beginning instead of wasting my time and adding unnecessary stress during such an important milestone. I would not recommend this business at all.

Amazing, amazing, amazing jewelry store. If you're looking to get a custom piece, look no further…read more-- Mansoor is the place to go. I got my wife's engagement ring and wedding band custom made here and the owner (Kimarie) and staff (Adele, Julie) were so helpful in picking out the designs and giving advice and different pointers for the best, timeless, elegant ring. My wife is over the moon with the rings and needless to say, we will be coming back for all of our jewelry needs!

Hii! I came in here today.. gosh a good 6 years after purchasing this beautiful ring. Unfortunately…read morea diamond came out. The representative i'm upset I didn't get her name bit she was very kind and helpful. She took my information, checked out the ring and they can even ship it back to me after the repair! Glad I came in! I also live in Los Angeles now, so i'm very thankful for the accommodation. I'll be back to purchase again! Thanks so much!

Family run business with friendly service, what's not to love? My engagement ring needed a prong…read morerepaired, so I brought it in to get a quote. I was worried that there would be a long wait, but Johnson was able to help me out and get it repaired in no time. On display you'll see many beautiful ring designs, and hear the friendly chatter/greeting of the family staff members. Over all a very smooth experience, would recommend for any ring repair needs!

I went in for a ring repair and Jimmy was very professional and down to earth. They said I could…read morecome pick it up in a week, but when I mentioned I needed it in two days, they accommodated with no issues. I'm completely satisfied with their work and would come here again in the future

Amazing service from Grace! She provided help and was very sweet. I couldn't have been more…read moreimpressed.

I had something simple to do, have an heirloom ring sized to fit me. I had originally gone to…read moreanother jeweler because I had used them for years, but they didn't seem interested in such a small job because their jeweler never seemed to be available to meet with me. ANYWAY, Gleim was wonderful. Looked at the ring, gave me a price and had the ring back to me in 5 days. They did a beautiful job. They will be my future go-to jewelry store!