My fiancé was looking for a graduation gift for himself and had his eye on a watch. From the moment we walked in to the moment we left, our experience was outstanding, thanks entirely to Fabian. He was incredibly kind, personable, and knowledgeable, making what could have felt like an intimidating purchase feel comfortable, exciting, and genuinely enjoyable. We found ourselves commenting throughout the day about what a great experience we both had because of him. My fiancé ultimately purchased a watch and a color he hadn't originally considered. To me, that's the mark of a great salesperson, someone who can recognize what truly suits a customer and confidently recommend options they may not have looked at on their own. 10/10 would recommend working with Fabian if you're in the market for a watch. He made the entire experience memorable and special. read more

A few weeks ago a had to drop some clothes off at the tailor. After I decided to stop Shreve & Co. to look at some of their watches. As luck would have it they had a Grail Watch of mine. The quartz Omega Seamaster as worn by Pierce Brosnan in "GoldenEye". I had wanted that watch since I saw it way back in November 1995. At the time I couldn't afford it. But now 30 years on I can. However, it took two visits and the excellent service from Bianca and Tatiana. Both were very helpful in allowing me to make the decision on my own. This was important. A special tip of the cap to Tatiana for her expertise. She shared with me that she had been with Omega a long time and had so much brand knowledge. I am very satisfied with the Seamaster and I have been wearing every day since I purchased it. Two big commendations to Bianca and Tatiana! read more

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Thank you Yuvraj Singh for the excellent customer service. I called Shreve to inquire on the available Tudor Royals. Yuvraj was very quick to respond and provided pictures of watches available. I appreciate the speedy replies and quick transaction. read more

I purchased a Certified Pre-owned Rolex from Shreve and dealt with Bianca. She was so very polite, knowledgeable and patient with my requests. I love the watch and feel so very grateful that I was able to find the exact Lady Datejust watch in their store. Had I not found this watch, would have been a 3 to 6 month wait or even more as you can't just walk in to a Rolex Boutique and purchase the watch you want. Thank you Bianca and Shreve - I will definitely be back in the near future and recommend you to friends and family. read more

Fran at Rolex Boutique - Shreve & Co is absolutely amazing! She helped me purchase a Datejust 41 for my Pops 70th birthday and made the entire experience unforgettable. Fran is knowledgeable, patient, and genuinely cares about her clients. She walked me through all the options, kept me informed, and made sure I felt confident with my purchase. She was able to do the impossible and secure the specific watch I had wanted just in time for my Pops. Love her to pieces! This is how a luxury experience should be -- professional, personalized, and stress-free. Highly recommend Fran if you're in the market for a Rolex! read more

Shreve & Co. - Perfect watch for my Pops 70th! - Jewelry Near Me - Palo Alto, California

I wanted to drop off one of my Rolex watches for service. A very entitled brat on a power trip at the door said they are "appointment based" and would not let me do so . There was literally nobody in the store . I do not make appointments to go into empty stores in a strip mall. Never will be back read more

This review is not about a purchase but one of customer service. We walked into the store for a determination if a diamond we found was authentic or not. We were greeted right away and when we asked if they had someone who can look at a diamond for authenticity we were told by Yuvi Singh, "I can do it for you." He left for a moment and brought back a high-tech scanning instrument that gave us the result immediately. We explained we were just down the street at CH Premier Jewelers who wouldn't even look at it. He showed us a diamond ring my wife just loved but we needed to think about that size of a purchase before committing. Whether we buy the ring or not, we will be back because unlike CH Premier Jewelers, Shreve & Company showed us they appreciate our business now and into the future. read more

I dropped off my watch here for service, and was told that their service manager will be in touch and that I would get updated on how it's doing. A week or so goes by, and I heard nothing. I called back to ask and got really snarky responses. Associate named Tiffany told me that that's not how they do things, and that I am not to receive updates (watch was shipped out to Germany 3 days before the call). It's my first time doing business with them and I'm pretty sure this will be the last. read more

While walking by the Shreve storefront, my son noticed they had a Tudor and IWC Bourtique in the back of the store. Since my son likes Tudor, we walked in and were greeted by Tiffany where we introduced ourselves. While my son was browsing a particular Tudor SKU and speaking with Tiffany, I noticed a open bottle of Step Curry's Gentleman's Cut Whiskey which was offered to me with a solid ice cube while I waited. Although no transaction occured, service by Tiffany during our time was over the top. read more

I picked up my Lagoon Blue Tudor tonight and was helped once again by Zaida (for the fitting) and Tatiana (for the sale). I was having a bad day and both ladies made me feel appreciated, listened to and comforted. I really appreciate the knowledge and expertise they bring as women in the watch business. I'll be back to them in the future. read more

Shreve & Co. - The photo doesn't do this watch justice. It's just gorgeous! - Jewelry Near Me - Palo Alto, California

I had the honor of working with Brandon on my very first piece with Shreve Palo Alto. This is my sixth Rolex, so I'm very familiar with the process with both ADs and Rolex, and I must say this was by far my best experience. Brandon was extremely welcoming every time I visited. I was genuinely impressed by his memory--he remembered very specific details about me and the story behind why I wanted this watch. I understand how difficult it is to acquire a Rolex, especially the model I purchased, but he handled every inquiry with grace and class. He also went out of his way to accommodate a very special present. Thank you for the opportunity and the trust. The watch will be worn in good health and with many smiles for years to come. read more

Fabien cut off my wedding band when I injured the knuckle. He did a great job. Yelp wants 85 characters so this is filler.. read more

Update to my past review: Over the last few years the Shreve and Co has changed to Rolex Boutique and we have dropped by a few times, a few of which we have been able to get in and check out watches and put in our name for some that we like. It has been a great experience with the team there, Thor the manager has been nothing but friendly and encouraging, and team members (Michelle, etc.) have been just a pleasure to deal with. Although we have not yet made a purchase (shortage of supply), their friendliness and inviting approach has made it a pleasure each time we visit. read more

My real life Julia Roberts on Rodeo Drive experience. I remember stopping by their old location years ago. I look young for my age and was wearing a T-shirt so as soon I walked in I was firmly told the store was closed and ushered out despite other people shopping there. I'm fortunate enough to now enjoy a luxury watch I purchased elsewhere. These guys can Shreve off. read more

I had a watch repaired through this establishment. after 2 weeks it stopped working correctly. I returned to the store and they wouldn't even let me in the door. told me I had to come back at another time and was extremely rude and disrespectful. I would never patronize this establishment if it was the only shop on Earth. read more

Brandon was great at helping me with the watches that I wanted to check out, I'll highly recommend making and appointment with Brandon!

Miguel is the best! Over the past year, his exceptional service and expertise have made him not just my go-to watch guru, but a trusted friend. Every time we see him, it's like meeting up with a friend. He's so knowledgeable, I bet he dreams in Swiss movements. If you're in the market for a Rolex, Miguel is your guy! Mention this review to get extra delightful experience :) read more

I met Lisa in 2020 and she's amazing! Lisa is very friendly, knowledgeable and responsive. She has helped me w/ several beautiful pieces. She understands her customers and follow up w/ orders and questions you may have. Thank you Lisa!! read more

This review is for Brandon and Thor who have provided amazing customer service to my partner and I on every visit we've made to Shreve. Brandon and Thor are both extremely knowledgeable about Rolex, but beyond that, they are so fun to talk to! Brandon contacted us regarding a watch my partner has been eyeing for awhile. This watch is a very rare piece, and sought after by many people. It's also one that I didn't think we'd get as soon as we did. Of course, the rest was history :). Both Brandon and Thor make us feel welcome, and valued. We will continue to come to Shreve for all of our Rolex needs! read more

Abdul is the man! Responsive and goes the extra mile, even during the holiday season. Every purchase we've made through him has been smooth and pleasant, the extra space with the IWC build out is an extra plus. Looking forward to seeing the Rolex side soon! read more

Took my Rolex in before the holidays to see if they were interested in reselling. Took a bunch of photos, but no follow up. I would expect better customer service from a reputable jeweler. read more

I was having trouble Swapping out a band on my Omega Speedmaster. I went to the Authorized Dealer, and they said they would charge me $100 to do it, because I hadn't bought the watch in their store. I walked into Shreve & Co. down the block and said I needed service on an Omega. They politely explained they only do service on watches they are an authorized retailer for, but when I said it was just a band swap, the man smiled, took the watch and did it for free. Great Customer Service Experience. read more

We had the same experience as Paul L - staff was nice during the visit and then we were ghosted. Brandon, who helped us in the store, pressed me to write him a nice google review, which I did that day. He told us to contact him "anytime if we needed anything." A few days later we texted to make an appt to come back. No response. Waited a week and texted him again. No response. What a missed opportunity for @Shreve & Co. read more

Yuvi Singh was such a help. I spotted a watch I liked. He adjusted the bracelet and I have not taken it off since. Christmas shopping made easy. read more

I am looking to purchase my third Rolex and will not be visiting Shreve Palo Alto. In July 2020 I made an appointment with Thor Dickinson at Shreve to look into Rolex, my first serious foray into a luxury brand. Without a word, the store manager briskly walked past me, guarding the entrance alongside security as I talked to Thor. The manager looked in, not out. As soon as I stepped one foot out of the door upon leaving, the manager walked back in without a word yet again. I called a week later to update my preference and Thor hung up on me after I announced myself. I called again and he was rude. Feeling that Shreve aggressively rejected my business, I visited a competing AD and was treated very well after I explained the Shreve situation. As a matter of fact, the other store offered me a Rolex SeaDweller within 6 months of my initial inquiry. This is what I call true customer service and I'm sorry Clay Sims passed. Although I can't say for certain why I was treated so poorly at Shreve, I am not naive. Out of all the high end places I visited (Nieman Marcus, Cartier, CH Premiere*****, Omega Boutique, Torneau, J Licht and Sons*****) Shreve is the only one that treated me like I was casing the joint. What's important is I have options and Shreve is not one of them. read more

Shreve & Co. - Jewelry Near Me - Palo Alto, California

I cannot give high enough praise for Erik Rominger at Shreve. I live in the city so do not have occasion to come to this Shreve location. I was in Palo Alto for a conference and on a lark decided to stop by Shreve without an appointment. Erik kindly let me in and took care of me. I explained I was looking for certain Rolex watches as a celebration for a recent work accomplishment. He was very patient, taking me through various models, trying on the watches that I wanted (including very hard to get models). I understood (and he explained well) the current shortage of Rolex supply and how he could only show exhibition models. But he did ask for my top two models and took them down. I thought nothing of it at the time, as I knew that some Authorized Dealers play games with the waitlist and I knew it would be a long shot to get the watches I wanted. I did follow up once or twice a few months later, but again Erik asked me to be patient and he would have me top of mind. Low and behold, Erik contacted me after another few months and said he had one of the watches on my waitlist ready to purchase, and asking if I wanted it. I sprinted down to Palo Alto from the city that day and picked it up. I was overjoyed with the watch I received as I'd been wanting for this particular model for over three years and it was a treat to purchase it to celebrate a very special occasion. At every turn, Erik was kind and patient. He followed up with me as well and any time I had any questions he got back to me right away. Frankly, he underpromised and overdelivered! I'm so happy with my purchase and the service I received. If you are in look of a great watch buying experience, look no further than Erik at Shreve! read more

Me and my daughter visited this location un planned. We were greeted by Brandon who was very kind from the get go, He was very knowledgeable about the time pieces that we were interested in and shared some more information about other time pieces. Even tho he knows we aren't there to purchase anything that day he was courteous enough to offer us refreshments which I find very kind and thoughtful. Cool experience and great service Hope I can purchase my next time piece here. Thanks Brandon! PS. He gave us some brochure to bring home and it has been a big help sharing my passion to my family. read more

Shreve & Co. - Jewelry Near Me - Palo Alto, California

Came in today with my boyfriend, who was looking for a first watch. It was overall such a great, welcoming experience. Thor helped us, and he made us feel welcome from the start. We were offered water very quickly, and Thor encouraged my boyfriend to take his time. He explained the different values, answered all of our questions, and even encouraged him to try on other watches so that he could make an informed decision. We even left and came back, and the second sales associate was welcoming and went to get Thor, once we told him Thor had assisted us before. Overall great experience, and would highly recommend! read more

The staff here is nice when you visit, but you get ghosted pretty quickly once you leave. While that is somewhat understandable for new clients given the high-demand, that shouldn't be the case for returning customers. I've bought 2 rolex from here (in 2018 and 2019) and trying to buy a 3rd has been a 6-year nightmare. Part of the reason you go to the same AD is to build a history and relationship with the business. The original sales person I worked with is no longer there, but i was really surprised that my prior purchases were also gone from their system too. They kept telling me their computers were getting updated, but it was the same excuse every time I went in. Once I even brought in my receipts, but they told me they can't manually update their files. They said "rest assured, we will get you another watch" but of course, I get no response from them after leaving the store. I've now churned through 3+ different sales people that are no longer there still not getting anywhere. read more

Thank you Tiffany and Maria for their great customer service, especially for Tiffany on her sincere and genuine helps for getting the watch that I want!!! Thank you~~ read more

It's simple: the team at Shreve & Co. are the best people in the industry selling the best products in the industry. From management to the sales floor, there seems to be a genuine care and respect towards each one of their customers. I've been into the store just to look around, been very open about not looking to purchase anything, and sat for an hour talking about watches with various members of the team there. Everyone I've met - Thor, Brandon, Geoff - just seems to live by the highest standards of customer service I've ever seen. My salesman, Craig, has taken care of me from the start, checking in when he thinks I'd like new pieces or inviting me to their store opening event. He's never pushy, but always available and always willing to go above and beyond to make sure whatever I'm looking for is as perfect as it can be. This is completely independent of their inventory - as for their products, they have the best selection I've ever seen. In addition to being a Rolex AD, they have an incredible IWC, Tudor, and Nomos selection, alongside Wellendorff jewelery and much, much more. If you're into watches or jewelry at all, whether you're a local or merely in the area, a visit to Shreve is a must. I'm grateful to every one of their team members, and look forward to visiting them for the foreseeable future. read more

I will only see Lisa. She is amazing, takes her time, and listens to what we are looking for. We've made three purchases despite it being "shallow Alto" and will buy from her again. read more

I thought shreve & co. Was the name of the store not the overwhelming feeling you get when interacting with the sales associates. These people act like there the only store with Rolex's. It's like okay, look woman, we know you think I don't have 3 Rolex's because we're not the same race but maybe you could chill a bit and actually talk to me about getting it adjusted. Anyways unless you want to shop at a store that looks like it's been robbed with a gun guard at the door this place is a no Actually it's a full nope. read more

Updated Review. After established my relationship with my salesman, Brandon. I've received a surprise call from him on a Sunday afternoon says he might have something that fits my wishlist! I quickly scheduled an appointment with him at 4:00pm. Upon arrival, Shreve & Co manager Mr. Thor welcomes me into store with Brandon. I cannot believe my eye that they've able to arrange me a 40mm Daydate Black dial AKA "The Bagguette"! I was not expecting this at all because it was the one that i've wanted for so long.. Absolutely stunning when i see it in real person! Thank you so much Brandon and Thor. My birthday wishlist has finally been fulfilled. They are expending another Location in Stanford Shopping Center across from Tiffany & Co. The previous location is now under modification for boutique i guess. My overall experience with Brandon has been smooth and easy. I wish many more relation with him for following days. And trust me. Brandon is the guy who listens to customer and able to turn their wish to come true! Thanks again! read more

Excellent service and product quality! I had a great experience with Roman at Shreve & Co. and they have my strongest recommendation if you are looking for jewelry or watches. Roman was amazing and extremely knowledgeable about everything and we had a great conversation about watches, particularly Rolexes. All the way through, I had an amazing time and got so much learning besides the watch I was looking for. I wish I could give more stars. read more

AMAZING DOESN'T EVEN COMPARE, to the service we had today. So much so my husband -who is not a yelper wants to personally hop on Yelp and share his experience today! I'll let him share his pleasant experience below! Kudos to Sheve & Co. Wow, wow and wow!! I met the best, friendliest and most understanding staff members ever. My wife and I were assisted by Brandon today. I can be indecisive most of the time and unsure of what I want. Brandon took the time to narrow the selection down and help me pick out a perfect timepiece. Brandon was amazingly patient even though I had to make 2 trips in one day to finally decide on something. His Manager Geoff was friendly also. These guys will be my "go to" when I'm in need of jewelry or watches. Thank you Brandon and Geoff. read more

Shreve & Co. - IWC MARK XVIII - Thanks Brandon - Jewelry Near Me - Palo Alto, California

I wanted to get a link added to my existing Rolex and also wanted to look at some new Rolexes because I was in the market for a gold Rolex in a smaller size because I have a 36 with a diamond bezel and I need something more every day. 2 PM on a Monday I try to go into Shreve and there were two men working there. They wouldn't even let us in and wouldn't even give us the time of day. They didn't even offer us an appointment. They sent the SECURITY GUARD to tell us to leave and come back "later". I have never been treated with disrespect at a luxury shop. I was trying to find a new Rolex dealer because I shop at Stanford frequently and my existing Rolex dealer is in Burlingame. Needless to say, I will never be walking into Shreve and going back to Kerns in Burlingame for my next Rolex. The audacity of the two old white salesman inside treating potential customers and Rolex owners like trash when there were NO CUSTOMERS. read more

We have gone to many Rolex authorized dealers and this is the only place that ask if I can get on the wait list. I came here in Dec 2021 and finally a long wait to get Sea Dweller finally here. Great customer service, Thor the manager for Rolex was very pleasant to work with and helped us. We'll be back here again when they have the other Rolex we had on our list. read more

Shreve & Co. - Sea dweller Rolex - Jewelry Near Me - Palo Alto, California

I came to Shreve with the intent to have my watch sized. It is an antique watch, ~50 years old that was passed down to me from my late father. Brandon, who specializes in the brand, helped me with this and explained in detail how he would go about it. I liked that he informed me what he was going to do before taking it back to make the adjustment. I felt he respected the watch and the sentimental value it holds. I went to browse through the collection while I waited. I had previously expressed interest in a different watch of the same brand that was unavailable at that time. I casually chatted with Brandon and his manager, Jeff about why I was particularly interested in that specific model and how I planned to eventually pass it down to my kids, just as my father had passed his down to me. Due to the model's popularity, I had absolutely no expectations for it to be available this time either. Or so I thought... Welp... Brandon had to step away for a moment while I geeked out on the display model. He came back and told me they had just received one from the manufacturer and I can own the watch TODAY! I had no expectation I would go in with one watch and walk out with two. I'm sure I also have Jeff to thank (but I was so excited, I walked out without thanking him). Brandon then meticulously sized my new watch, walked me through some features, and set the watch to match the atomic time to the second. The latter is something I would've exactly done myself so I really appreciated his attention to detail. Brandon and Jeff certainly made this a very special experience. It made me wonder whether my late father went through the similar experience and excitement when he purchased his watch 50 years ago. Thank you both! read more

The customer service provided by Thor was absolutely phenomenal. Right off the bat, I was very impressed by his communication and dedication to providing a great customer experience from E2E (i.e., responds outside of working hours). The buying experience was a celebratory one for us, and Thor made sure my family and I were taken cared of. STANDING O FOR THOR!!! I can't wait to continue my customer journey with Thor. He is an asset to the company. read more

Shreve & Co. - THE 124060 - there is no substitute - Jewelry Near Me - Palo Alto, California