Love coming here ! I've been seeing Celina for years she's amazing ! I've also had the privilege with getting my hair done by Kristen. Both these ladies are fabulous and super skilled at their jobs. Highly recommended! read more

I debated a long time whether or not to share my experience at K Charles but I was promised that my hair would be fixed which it never was. Nor did I ever recieve and apology or refund. My stylists name was Kristen or Krissy and I was told she was a master stylist. I just needed heavy blonde highlights with a toner. Over 3 hours later and over $300 before tip my hair looked AWEFUL! Completely bassy along with what looked like lines in my hair. When I told the stylist Kristen how disappointed I was I felt as if she blamed me and the new growth of my hair. She also disappeared very quickly! Please don't waste your time or money on this place. The employees are snobby and they can't do hair well at all. They also don't make it right. I will never return! read more

K Charles & Co - Skin Care Near Me - San Antonio, Texas

Destiny at Broadway does amazing work!!! My color and blow dry came out perfect. She was really great at listening to what I wanted. The salon is beautiful. Highly recommend. read more

K Charles & Co - Color and blowout - Skin Care Near Me - San Antonio, Texas

Always an amazing job getting my nails done with Kayleigh at Ventura Plaza. Perfectionist!! read more

K Charles & Co - Cat Eye nails - Skin Care Near Me - San Antonio, Texas

Completely disappointed. My hair is seriously damage. it was a full terrible experience , Stephanie the woman that dyed my hair was in a mood While she was working with my hair, the Hair is so damage that chunks of hair are falling, the cut is so bad that looks like she did a bad work on purpose. Definitely she is not qualified. read more

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Ask for KJ!! She's amazing!! I always feel gorgeous and a wee bit younger after she colors my hair!!

KJ will not listen to master stylists when consulting about color. She messed up my hair with high lift bleach to strip all color out of hair and then added toners to add blonde; however, it came out ash and then she added golden to it. I had to let it rest for a week and came back to have a master colorist make a correction by foilng pieces with a neutral 8 blonde .(Just as I had done perfectly for years with Rachael before she left KCharles.When it was time to refresh my roots, I went back assuming she would use MY formula, but she refused..I walked Not gonna pay $300 to have her repeat her method to damage my hair again. read more

Life saver!!! My hair was a disaster and Celina came to my rescue. Beautiful color, cut and she made me feel like a new woman! Many visits later and still satisfied. read more

I went this weekend for a balayage and came out with this. I had a consultation and showed photos of balayage hair I liked and my stylist was very confident about it. He quoted me a price of $290 for everything. It felt really high and after seeing my hair now I feel I got robbed. He basically did a full hair of highlights and tried to make some pieces near the front blonder but it turned out so bad. He noticed this, threw in a few lowlights and after it was looking much better but a few days later I'm hating it. They styled my hair so nicely at the salon that I really didn't notice the choppy highlights until after I had washed it myself. These photos are just of the top but this is the most noticeable part. As a whole, it isn't that bad but it shouldn't be like this. I'll say that when looking at the back of my head the color looks nice. But I shouldn't have random pieces of chunky highlights?! I've been getting my hair highlighted for years and have never had anything like this happen. I was under the impression a balayage isn't a full head of highlights all the way to the root? Maybe I'm wrong? I wanted something softer and more gradient, which I said and showed to my stylist. I'm very disappointed and will be going to a different salon today that specializes in color to fix this. I'm hoping I can try to get my money back from K Charles because $290 is a lot to have someone mess up your hair! read more

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My go-to place to get cut and color! My stylist always leaves me liking beautiful. My haircut lasts for months. Note- they DO give a military discount and tip Is included in your price. Refer a friend and you both benefit! Also awesome - with your haircut comes the scalp massage...this is why I come here. Talk about heavenly. Cassandra is my stylist and cuts my hair like no other. I have spent years trying to find a great stylist and this is it. It's an Aveda salon so do use their products to keep your locks in check. read more

The staff was super nice and I loved my haircut from Jess Hansen!! She is so kind and I highly recommend her :)

Really poor service and policies. I've purchased hundreds of dollars of products over the years from this Salon, and have been an Aveda customer since 1999. Today was the last day to ever purchase a product from this salon. The primary reason what inferred from my interactions with their employees. To start with, their employees at the front don't know thier products. Which reflects poorly on the training and standards of the management and ownership. They also have a terrible return policy. And if you paid cash it is even worse. The fact that the employees are not empowered to make an easy decision to remedy the situation speaks volumes about the ownership's lack of confidence in thier employees. I bought the wroung product (primarily because of poor advice from the employee) and needed to exchange it (unopened & unused) for a different one. The amount I paid (in cash) was more than the new product. So, there was a few dollars difference. You would think that it would be no big deal to just open the register and pull out a few dollars. That's not what happened. I was told that because I paid cash vs a credit card, they couldn't give my money back. They could only issue a credit, which meant they would have to get all my information into their computer system and give me a gift card, that I could only use there. Or they couldn't help me. I had the unopened product and the receipt, and no one informed me of the policy ahead of time. Of course, the manager had Zero power to do anything, which is a direct reflection of poor ownership. Also, the owner is never there. I was given a corporate number to call, the owner's voicemail box is full. So, you can't contact her. Another sign of poor management. The other tell, tell sign of poor ownership is that none of the employees look very happy. Which is why, I have never used this salon to cut my hair, even though it is conveniently located for me personally. There are so many Aveda Salons to buy products, plus stores and they are also sold on Amazon, it is amazing to me that this owner would be willing to not make customer satisfaction the #1 priority. A customer, should not be forced to be in your computer system, and they should not be penalized for paying cash. Customers paying cash saves the store money, because they don't have to pay the extra credit card processing fees. On a side note, I wonder how secure thier outdated systems are from all of the hacker that are constantly stealing our personal information. I gaurantee they are not. Yet, they always make it a big deal, when I buy product from them, if I don't want to be put in their system. Employees and especially store managers should be empowered to make decisions that just make sense. Versus having to stand there powerless to do anything to help a customer. Seriously, how terrible is the ownership to put their employees in that position. Aveda should seriously think of pulling their license. Not over a few dollars; but because the philosophy and the management style of this owner is in contrast to their company values and corporate mission. Plus the damage this salon does to their brand. To me, this isn't about a few dollars, which they can keep. It is about putting a customer first. Customers who ate willing to pay you good money, shouldn't be treated so poorly. They should never leave your store feeling ripped off. read more

I feel very disappointed as I write this review because I have been coming to this location every 4 wks since March 2018 for cut and color. But, I have never left this salon feeling happy about my haircut. I'm not a person who switches from salon to salon and I really wanted to make this work. I have a very short haircut that needs lots of blending. I have talked with my stylist, Cassandra, at every appointment using many describing words to help her know what I want. But instead of a blended haircut, I get a prounced shelf or wedge at the back of my head. Even my friends and family would ask me, "what happened to your hair?" Because I really wanted this to work, I called the Salon Manager, Crystal, a few hours before my last appointment. I explained the problem and requested a consult to see if we could correct the ongoing problem and she assured me we would address it. When I arrived, the salon manager, Crystal never introduced herself or got involved with my consultation. Instead, my stylist, Cassandra seemed annoyed with me during the consultation and told me I had not used the correct "describing" words for her to cut my hair correctly. I felt insulted when she said, "so basically, you want a men's cut." It may have been more helpful for her to say something like this: "I can see you are unsatisfied with your haircut, so help me understand what I can do to make it better." It would have been EVEN BETTER if the salon manager, Crystal had met with me and Cassandra (as promised) so that I wouldn't have felt so stressed about having the conversation alone. You would think the manager/stylist from this salon would want my business since I am a repeat customer and spend approximately $160 every 4 weeks getting my hair done BUT after going to 8 different appointments since March and spending $80 for a haircut that never made me happy - it is time for me to move on. read more

My sweet daughter who works so hard for her money had her hair done there today. They RIPPED her off! She was quoted $140 for highlights when she made the appointment. When she went to check out, they charged her $250. When she asked why so much, they said they had to use extra bowls of color, due to her long hair. Her hair stops right below the shoulders! This also did not include haircut. I understand even $175...but come on, $250? She was too embarrassed to question it more. By the time she told me, they were closed. Management if you read this, I hope you reach out to me to make this right. You should have told her about your "Extra" ripoff charges! read more

I have been to K. Charles at the Stone Oak location a few times over the years. I love all things salon/spa related, and I have been everywhere in SA and Houston. I am not uber picky, but I can spot quality, talent, value, and great customer service when I see it. I am sure they have some talented stylists. The problem is, there are plenty of equally talented (or more talented!) colorists and stylists in the Stone Oak area, whose services are far less expensive. Each time I left the salon, I felt like I overpaid for average service. When you pay up, you are entitled to expect something a little more that average IMO. I wasn't expecting a metamorphosis, but I wanted to feel like I had gotten something, I couldn't have gotten anywhere else. Don't be fooled by the "no tipping" policy --- it's just a gimmick. The prices are inflated to cover the gratuity. And there are extra charges for "additional time" or "professional tools" needed to achieve your desired style. The ambiance is relatively chic and quite clean. But the staff is somewhat stuffy. If you go there simply to buy Aveda products, they literally follow you around as if you are going to shove a row of Rosemary Mint shampoo into your bag and run. Or they stare at you the entire time. It's so uncomfortable, I stopped buying products there. Frankly, in San Antonio, a high price and a posh salon, does not equate to superior service. I wish it did! Because I love Aveda products, and would have been more than willing to pay up and be a devoted K. Charles client. My advise: At K. Charles, you are paying for ambiance, not talent or service. Look elsewhere. read more

Larissa is awesome. I highly recommend her for color (I was told if clients need re-colors or color fixes she is who they put them with) but she is great with blonde hair. I have been to EVERY Aveda Salon in San Antonio and my very simple color touch-up has been botched every which way. Not only has she been great at fixing my color, but she has been concerned for the health and quality of my hair, customer service and concern for clients, go figure. My only issue with this place is on my last two visits there were horribly unruly children in the waiting area. The waiting area is small and yes, I do have an issue with your brat throwing his toy up in the air, it landing two inches away from me then him stomping over my Celine bag to retrieve it. Mother did not bat an eyelash over this but upon me rolling my eyes as I probably did had a rude comment to say to me?! Children should not be allowed in a nice salon, period. Upon making a comment via foursquare an employee wrote a tip back saying they have never seen any children in the waiting room. This was a lie, inappropriate, and unnecessary. I know you are an employee, and you are well aware of these evil children, I have at least four employees come up to me to apologize for the mother and the kids, all saying that they are always out of control and horrible. They come in every four weeks, so if you have an appointment late morning on Aug 17th... enjoy that. I changed my routine because dealing with them the second time around was almost as bad as the first, no thanks. read more

Decided to get a GOOD mani pedi prior to my vacation as I wanted to be sure it would last thru my 10 day Med cruise. My gel manicure began to chip away at day 3. I'm very disappointed. Pedi didn't hold up much better tho it was a regular one. I can't recommend Amanda. read more

I was new to the area and looking for a new salon and chose K Charles because it was close to my house. I had a terrible experience getting a base color. The stylist was pushing me to get highlights when I have been getting base color for years. The color which was applied was dark and didn't match my hair. I returned to the Broadway location who were unable to fix it and they refused to refund me. read more

K Charles & Co - K Charles regrowth color job. - Skin Care Near Me - San Antonio, Texas

I have very thick and wavy hair. It has to be dried in layers. Went here for a blow out and they didn't dry it in layers. It was still wet underneath and when I got home I had to start layer by layer to fix all the waves he left underneath otherwise my hair gets puffy. I broke my finger and I can't maneuver the round brush to dry it myself. Not happy. I know it takes a long time to do my hair but when I'm paying for it I don't expect my stylist to be lazy. read more

How convenient you guys post your Covid-19 measures after turning my wife away at the door on the day of her scheduled appointment! She wasn't notified prior to her coming in and per CDC guidelines my wife has never been exposed to Covid. Well, the review explains everything. ATTENTION ALL HEALTHCARE PROFESSIONALS AND FRONTLINE WORKERS: DISCRIMINATORY AND UNEDUCATED BUSINESS PRACTICES TAKING PLACE HERE! My wife, mother in-law, and son have been visiting this location for over two years, however my wife was recently turned away for a pre-scheduled one month advance appointment because of her Nursing profession and previously treating possible Covid patients. Her profession requires her to treat patients for Covid, while utilizing all required protective equipment, so she was never exposed (per current CDC guidelines). This was all explained to Holly who still turned my wife away. My wife attempted to educate Holly on what constitutes exposure, however she mentioned they are taking orders from "management". My wife left the store very humiliated. Holly (manager) and other members of this store know my wife and her profession, yet they failed to inform my wife of their misinformed "policies" until she showed up on the day of her appointment. These policies were not provided at the door and nothing was sent out to customers in advance. I consider this situation a blessing and will no longer allow my family's money to be spent here. So much for the support of front line workers, who tend to be more diligent in following precautions than most people. Though a terrible thing, COVID-19 has showed us certain businesses to not support. read more

I LOVE this place! I've been a loyal client for five years. Wonderful accommodating staff. I hate getting my hair cut, many unpleasant experiences....but I've never had one here. I get low lights...and it's fab that they keep your color ingredients on file for your next visit. I love and hate that you can't tip...they're all so friendly, you want to tip your stylist and hair washer that gives you the best head massage...at the same time I know exactly what I'm spending when I go, so, like I said...love/hate. They lost a star due to the decor...could use a little more umph, but it's clean and works. Definitely consider this place next time you need to get a color and cut! read more

Had such a bad experience here. I went in for a cut and color and unfortunately I find that my hair was damaged. It is as if a straightener was put in my curly hair vs. color. The approach of this salon is to pass you around so someone else does color, someone else does cut and then finally someone different may complete the blow dry. Because my hair was styled in the salon I did not realize the straight nature of the outcome. I was so hopeful of this salon but have had to find someone else to cut out the damage. I am on hair cut #4 and it is not all gone. read more

K Charles & Co - My hair was at one point curly and healthy. - Skin Care Near Me - San Antonio, Texas

Very disappointing experience! Worst haircut and color experience ever for a $200 + charge. Salon also charges a 3.5% service charge if you pay by credit card. Won't go back for sure! read more

This is probably the best haircut I've gotten for years. I found this place on yelp and thought I'd give it a try since I just moved here and needed to find a good salon. The result is definitely exceeded my expectation. I've gotten so many compliments on the hair from my friends already. Kelly did a great job communicating with me and getting the idea of what I want. And can I just say, that girl KNOWS what she's doing! She's really friendly yet professional! So I booked my next appointment right away since I'm too happy about the result. read more

First time client and I had a good experience. Next day appointment was easy to make. The salon was clean and nicely decorated. My hair dresser listened to me and did a great job. Will definitely go back. read more

I've long been devoted to the Broadway location of this salon, and I recently had the opportunity to try out their Stone Oak spot. In typical-Krys-fashion, I had not booked an appointment ahead of time. I'm really bad about just looking in the mirror and realizing I need a haircut/manicure/eyebrow wax/whatever that day and I can't wait another minute. So, I called K Charles. My Broadway location couldn't fit me in that day, so they recommended I try the Stone Oak location. Lucky me, Stone Oak had a spot open! My girl from the Broadway store called ahead and told the stylist at the new location exactly what I like so she could give me the same service I am used to getting. I arrived at Stone Oak, was greeted with a cup of the delicious Aveda tea (I swear I almost like that tea more than anything at these spa's) and was taken back for my service. I was really impressed that the girl here already knew what I was looking for. I had a very good experience and would not think twice about going back if I can't get in to the Broadway location next time around. K Charles does a fantastic job of educating their stylists, nail techs and estheticians across the board. read more

I don't get my hair cut very often because I have 5 (yes 5!) Kids and ...well I always put them first. I was at a place close to the Stone Oak K Charles and decided to see if they had an opening. Its been 6 months since my last cut! Luckily they got me in a bit later. Priscilla was my stylist and she is AHmazing! My dry, frizzy, unmanageable hair was 100% transformed into soft, sleek hair. She is very sweet and encouraging too. I went in feeling embarrassed and down about the state of my hair and Priscillia helped change that. All of the staff was very accommodating too. You pay a bit more here but.... trust me...it is worth every penny! The other thing I love is that they use Aveda products which are fantastic! Love love love! read more

ok so an update on K Charles hair salon.. I requested a full refund from the owner, submitted pictures to her of the disaster I have been through with 2 of her stylist. she basically wrote me back and offered for me to come back in to give her stylist another chance. this would the 5th time in two months .. told her I would not be coming back that I just want a refund.. she told me that she sticks by her stylist... I told her she should stick by your customers who pay to keep the lights on... This place from the owner all the way down is so over rated and poorly run. they will stick it to you anyway they cam. the stylist in there are not capable of taking on creative color as they call it.. maybe there are some good ones in there but this has not been my experience.. HOLLY THALMAN the owner who touts her 30 years experience should have refund my money. bottom line.. its the right thing to do when your 2 stylist make a mess of your hair to the point you need a color correction.. all I can tell anyone looking at their reviews.... DO NOT GO TO K CHARLES. YOU HAVE BEEN WARNED ... read more

After coming here to get my nails done for some time I have some observations that change my rating. My nail person is still very meticulous and does a great job. The problem is that the shellac doesn't last long at all. And considering how expensive it is, it doesn't seem worth it. With that said, I think the polish isn't as harsh because my nails are much stronger now and don't break. But I'm paying a lot of money for it to be chipping after a couple of days. Additionally, my toe polish never stays shiny. I'll continue to come for brow waxes but and haircuts. read more

K Charles & Co - French with Lisa! - Skin Care Near Me - San Antonio, Texas

I have been going to k Charles for a total of 7 years and I have had several different stylists there, my current being Adrianna. I always feel welcome! I can pop in for a bang trim and if Adrianna isn't available someone will take care of me immediately! Such a great place -I always look forward to being pampered and leaving with beautiful hair! read more

Larissa is excellent at cuts and color. Very friendly and professional. I love coming to her and highly recommend her! read more

should have come to Yelp first before scheduling a pedicure appointment. It had been years since I last went to the salon and was going off of memory. The lady who did it was very nice - but - I must say things have changed. They don't use water for pedicures (citing some health / cleanliness issues). I must note that when I made the appointment over the phone, this piece of information was conveniently left out. They use steamed towels instead. The place where the pedicure was done was essentially a storage closet with a chair and a few small shelves to hold the Aveda products they used for the "service". Behind the chair was a recycling bin and some empty cardboard boxes. In short, it looked as though pedicures were not even a major feature but more of an afterthought. When I went years ago, the colors of the salon were lavender, some kind of blue - nice feminine colors and really upscale. Now it is mostly black and white - something that you probably would see in a mall - Sephora comes to mind. Pedicures were most definitely a part of the the salon years ago - the same goes for facials. The price is way too high for what is being offered there now. One can get a pedicure (with water) for a much lower price elsewhere . Based on what they did with the pedicure, I would not go there for a facial. read more

My hair looked great, but it never came close to looking like that again. A great cut should look good air dryed too, not this one. For $80 it was a disappointment, no one told me about free bang cuts, Erica did not tell how to up keep at all or have time to tweek the cut a little. They only offer to recut and said stuff about lines this and lines that, it didn't change much after fix up. It was a hassle for 3 days of a good look. I had also asked for it to be cut like one of her clients, it was layered way to much to go to bob I was. Looking for!aaaaaaaa read more

I will never return to a k Charles ever again. Called to make an appointment and was told I can't without a consultation! What?!?! I've been using Aveda color and salons my entire life, plus I've been to k Charles before. So upset, just referred my sister here too! I'll be sure she doesn't return as well!! read more

I walked in and made an appointment with Catherine Reyes, a lady at the front desk. HORRIBLE CUSTOMER SERVICE. She was rude and unprofessional, I would not recommend this place based off of what I was met with at the front desk alone. read more

This is a good salon with very professional stylists. I've had two different stylists and both are excellent.

K Charles (at Stone Oak) is a wonderful salon. Professionally ran, great employees, always a pleasant experience. I have been going to Ivonne for about a year now and despite my initial hesitation due to the price, I keep going back because I know I will always be satisfied when I leave an appointment with Ivonne. She is a perfectionist and always ensures I leave the salon happy. She listens to what I am looking for, want, need, etc. I am extremely picky about my hair and finding Ivonne has saved me a lot of heartache. The only negative thing about this salon are the prices but you truly do get what you pay for... Ivonne and K Charles & Co are worth it. read more

Hillary is AMAZING! It's so difficult to find someone that can cut really GOOD layers! I called K Charles & Co and they were able to see me the same day. I wanted for someone to cut my hair dry....I could not be happier! My hair is now exactly as I wanted it!! Thanks Hillary! See you soon! read more

I have had 3 different people work magic on my hair here and I love the service every time! Make your appointment early because they are worth the wait! read more

The services aren't cheap, but they're worth every penny. I can't say enough good things about this salon.