TERRIBLE SERVICE EXPERIENCE! I was told by a reputable auto service center that I needed a primary…read morecontrol module updated or replaced and had to go to the dealer because only the dealer could program a PCM. The reputable car repair shop diagnosed the issue and explained the solution. I provided Hertrich the diagnostic paperwork with the codes, the Dodge Ram service bulletin that described the problem and how to diagnose it and the technicians notes with the corresponding voltage readings. Service manager looked at everything and told me not to leave it because he didn't want to "lead" his technician toward a particular problem. He also said in his experience, it was the oil pump. I told him I wasn't paying for another diagnostic if it was the PCM because I already paid for that once and if it were something else then okay. It was the PCM exactly as I had been told by the reputable service center. When I picked up the truck, I asked why I was being charged $200 for another diagnostic when I had provided the diagnostic report, the service bulletin and the voltage readings confirming the PCM as the problem. He said, "W don't accept outside diagnostics." He refused to deduct the $200 diagnostic which consists of hooking up a computer to a plug and waiting 90 seconds for the reading. I had stopped servicing my truck there several years ago but had no choice since they are the only Ram dealer in town. DO NOT BUY OR SERVICE HERE!

Let's face it no one enjoys the process of buying a car, or at least not typically…read more I decided to change vehicles to a new to me one that Hertrich had at their dealership. The process could not have been more straightforward, from initial contact through getting my new keys, etc. Every step of the way, the communication was clear, concise, and without "gotcha" words. Everything was simply clean and done with smiles on both sides. Financing was actually impressive as I was told that the rate I had been quoted from my initial financial group was going to be .75 higher than what they were able to find for me. Winning!! The car was detailed perfectly, so much so I questioned if it had ever been used. The salesperson (Luke) was very friendly and professional at every step of the process. JoBeth made sure everything was as smooth as glass. Give them a call if you are in the market.

They should be called undependable. They use deceptive practices. The owner's wife who was our…read moresaleswomen lied. She told us that if there was anything wrong with the car in the first 1,000 miles, they would fix it. She left out drive train only and only at 50 percent. The engine light came on a couple of days after we bought the car, and they are denying any responsibility. We are having to pay out over $2k for repairs. They also didn't tell us they were charging us an extra $300 for processing title work.

Very quick service. We weren't there for hours waiting to be approved etc...both of the employees…read moremade sure we comfortable with the purchase. The vehicle was in immaculate condition. They didn't oversell us or undersell us. I gave a 4 star Bc we had to return the next day for something minor that was overlooked and fixed immediately. They even dropped the amount just so we could drive out in the vehicle we came to purchase. We saw the truck online 1day and said "this is what we want"and we drove about 40 minutes to drive off the lot with it. Happy camper.

From their website: Jackson Station is founded on trust, integrity, and respect. We are proud to…read moreoffer these values in our sales and business practices so our customers keep coming back. The vehicles on our lot have the best prices and quality in the area so come by and check out our ever growing and changing inventory! At Jackson Station we are a committed member of the community and we hope to prove it to you by delivering on our long time promise "Treat every customer like family" My daughter's experience with Jackson Station was nothing like what they boast on their website. She bought a car in June and has had nothing but issues with it. Took it back several times for the windows to be fixed (something they had "fixed" before selling it" and the check engine light that kept coming on. Windows were finally fixed but I guess the check engine light was just reset because she ended up having to put a new motor in the vehicle. Our mechanic said there is no way they weren't aware of the engine problems. One of my daughter's visits to the dealership resulted in her being told to leave the property and left her sobbing. She couldn't understand why they would treat her this way. She went from being proud to be able to finance her own car to embarrassed that she got taken advantage of. They have basically called her a liar and put down our mechanic. They were not good at returning phone calls or following up in regards to the tags for the vehicle and the issues they agreed to fix. Once she bought the car and it was in her possession they did not show any respect or empathy for the issues she was having. They had no desire to even offer to help with any of the expenses of the repairs. If you buy from them I would HIGHLY recommend you have your mechanic check it out from top to bottom before signing anything.

Recently moving up here to Cecil county. I was on the lookout for a place to buy a reliable car,…read morewhile not breaking the bank in the process. Insert Jackson Station. A hidden gem along route 40 that provides all sorts of automobile needs. From a luxury enthusiast BMW to a dependable work 4x4 truck. The staff is friendly and caters to your every need. Pricing and service is top notch, and the whole buying experience is as easy as it can get. I went into a couple of other dealers, but lot appearance and selection did not match what you could find here. Heads up to buyers, if you cant find something from their selection, they will hunt down what you need and deliver the car that you have your sights on. Easy as it gets.

I just bought a car from Frank Ellison at Winner Autoworld, and I would recommend him to everyone…read morethat wants an honest car salesman. I know, almost an Oymoron! But Frank was truthful, didn't harass, and waited for me to call him to work out a price that I was willing to pay. I came up a few, he came down a few. It was my best experience yet from an auto dealer. Go see Frank

I would give 0 stars if I could. I'm very disappointed with my mom's experience at Enterprise Car…read moreSales in Newark. She purchased a vehicle here that turned out to have a bent axle and a failing transmission before she could even make the first payment. A major issue like that should have been disclosed or caught before selling the car, especially to someone who trusted the dealership to provide a safe and reliable vehicle. We expected honesty and transparency, but instead we ended up with unexpected repairs and stress. Please be cautious if you decide to buy from this dealership, and make sure to have any vehicle thoroughly checked before finalizing a purchase.

I would give them 0 stars if i could, my mom purchased a car from them about 3 months ago and the…read morecar wasn't right at all with in the first week we could tell something was wrong, my 8 year old son and my mom's safety was in jeopardy when the car just slammed on the brakes out of nowhere while they were on a railroad track she call them with concerns about the safety of the vehicle and they just brushed her off and didn't care, do not get a car from them !

If you read the reviews, you will see; 11 months ago when I first got the car, I tried to resolve…read morethe issue with the problems with a car I purchased from this dealership. NOW, the car states " Service brake assist". I tried to purchase a different car, because I knew something was wrong, I was told to late 2 days had only passed from the purchase date. what happen to decent human concern for someone. I need a car to make a living! I can only think that because I am a WOMAN I get sold anything. The world is in disarray and I try to have the things I can control at peace, to some point. I am writing this review so that if my brakes stop working or antilock decides it doesn't want to work. My grandchildren and children will have a reference point. RUN!

Was quoted a Price of $26000 for an Edge on Saturday. Showed up on Monday Morning with the money…read more Told me price is back to $26976. Never said Saturday's price was a one-time deal. Just your Typical Lying Dealer. Update. Talked to another "manager" and he said $26800. Salesman called me later and said I could Finance it. It's a matter of Principle now. The last price I was told on Saturday was $26k out the door. Everything included. Never told this was a one-time deal, like a Shyster Siding Salesman. We worked all weekend to find the money. Be a man. Honor your price. PS Take the sign in the bathroom down that says we are not letting you leave if you won't give us a 5 star rating. Well they called me a couple days ago and asked what it would take to make me change my review. I told the "Sell me the car at the price you told me. $26000" When I saw the car it was on the lot for at least 74 days. They start with a high price, like $33,600 and discount it weekly until it gets close to what they wany. Then they reset it again if it doesn't sell another $3k so they can show a discount again. They kind of game you'd expect from the corner "Shyster" car lot.

After hearing the commercials on the radio all the time and needing a new vehicle, we decided to…read morevisit Apple Auto. Dan M. was our salesperson and he was great to deal with from the test drive to the purchase. Just had our first oil change & tire rotation done and the service department was also wonderful to deal with.

Amazing Employees! Buying my first car from Apple Auto of Elkton was a real dream come true! Mr…read more Rhen Keen and his "A" Team went above and beyond to sell me the perfect car!! They paid meticulous attention to detail and explained what my purchase entailed especially the after sales perks and rewards! Courtesy, respect and openness were just but a few of what I can describe during my experience. I felt their passion in making me satisfied and special. I shall strongly recommend Apple Auto Dealers at Elkton Maryland, USA, to all prospective persons interested in all auto related business. I AM A VERY SATISFIED CUSTOMER! May their business prosper always!