Where do I begin…read more. The experiences with Newark Porter Infiniti have been numerous and exhausting. This story begins over a year ago when I took my first ever Infiniti (2015 Q50S) in for maintenance and to fix a few interior rattles (glovebox & door). I researched the two dealerships near me (Newark & Timonium) and decided to make the additional trek to Newark as they had received better reviews. This trip is over 50 miles one way and takes a little over an hour to make. Furthermore, there is a $6.00 toll for each trip. I quickly found out that if you take your car for any interior noises, you'll battle with the dealership in trying to replicate the noise. If you're lucky, they will replicate it and try to mend the issue with their "go-to" procedure of applying little felt pieces everywhere in your car. Nothing says luxury as little felt strips. I also had the privilege of experiencing death wobble due to premature wear of OEM rotors and brake pads. Despite their being a TSB out for brake issues with the Q50, the dealership would not honor it. I brought in Infiniti Consumer Affairs in hopes to mitigate this issue, however, they refused as well. Therefore, I had to purchase and install a full brake job as Infiniti would not honor their TSB. After 3 trips up to Newark to fix the same four interior rattles, Porter Infiniti inflicted even more damage to my car during their felt application process. I've attached images to show you how I received my car (keep in mind, this is after I had already been there 3-4 times). I can only imagine how they treat other's cars. https://drive.google.com/drive/u/0/folders/1rWD9BszERhORdyDsibRO1-i2YSWtqyWa?ogsrc=32 I also relayed this to Infiniti Consumer Affairs and was told that I would need to take my car back to Newark in order to fix their damage. Unwilling to put even more miles and time on the car, I told them I would only return when I had additional issues to take care of. This brings us to the most recent. I have a noise beginning to resonate in the front left of the car. I, along with others who have heard it, believe it has something to do with the suspension (would explain all of the interior rattles as well). Concerned, I decided to return to Newark to get this issue looked at along with others. I wanted the damage repaired, the passenger fog light secured (missing screw), and the steering wheel noise (ITB15-001) fixed. After 2 days, my car was complete. They did repair the damage they caused and replaced the weather-stripping and backseat plate. However, that is all that was done. Supposedly they could not hear the suspension noise during their 3.2 mile test drive. Furthermore, they ignored the fog light securement (despite 3-4 emails reminding them of it), and said they couldn't replicate any steering wheel noise (Despite the TSB I provided) In summary, during my one year of dealing with Newark Porter Infiniti, they have been through 3 services managers which no longer surprises me. I've put about 600 miles on my car, spent about 24 hours commuting to and from the dealership, and spent about $60 in tolls plus all of the gas costs. I hope other Infiniti dealerships are different. However, I can confidently say that if you care about your car and quality service, I would avoid Porter Infiniti at ALL costs. In fact, I'm looking forward to the expiration of my warranty where I will no longer feel guilty or wasteful in having myself or another qualified mechanic fix the items on this car. I can thankfully say I am finished with Newark. What a relief.

Run away as fast as you can. For your own good. Never buy a car here…read more I Leased a brand new 2014 Infiniti G60 from them. I brought the car in as it was not running right. Hesitation, jerking, not shifting correctly. They call me back the next day and say the car is all good to go and they fixed the issue. I take the car home and it is not fixed.Same issues. I take it back. AND.................................... Now the car is in their shop with a Blown engine! What the heck is going on? And to make matters worse they want me to pay for a NEW ENGINE and the car only has 22,000 miles on it and has had 3 oil changes done by a reputable national chain. They will not accept the documents that I have sent them regarding the oil changes. This is unbelievable. I am done with INFINITI and would never ever walk into a Porter dealership again without a lawyer. Buyer beware. These guys are ripoffs. Thieves. and at worse Fraudulent.Court case pending. Be forewarned.

We just purchased one second-hand vehicle from this…read moreshop.After my husband took the driving test, he found that the brakes of this vehicle not sensitive and mentioned this issue to the star Auto shop dealer, the young dealer gave my husband explanation as " the brakes not sensitive is ok, and too sensitive brakes is not good." and he also told us there were still 2/3 brakes there. Two weeks after we purchased the vehicle, there were big noise once we stepped on the brakes. So we have to go to Pep-boys to do brake inspection. There were no front brakes at all, and two front brake pads had no metal material at all. If the dealer not tell you truth for the serious important issue (such as brakes for the vehicle), please never trust him again. Very very dangerous for the customers. Obviously, they only care about their profit, not clients' life.

Top notch service and reliability. I bought multiple…read morevehicles from here and recommended it to friends and family. No one ever had no problems and I'm really happy with their service. Thanks star auto motors for making my life easy.

Repair was 75% fixed vendor failed to put letters on hood securely they move. Dealership claims…read morethere are fixed the letters when they fall off.

The greeting went well. Mike knew my name when I arrived. He explained to me what service is going…read moreto be completed and verified my request for the oil change and gave me an approximate time for the service to be completed

Made an appointment to drop off my SUV for two recalls and an oil change. I pulled up and was…read moregreeted and told to go inside to check in. Inside I waited in line and was greeted by Lorenzo. He was very professional and shook our hands, reviewed everything that was being done to the car. He asked if we would like to have our vehicle delivered to our address free of charge? Ah - yes please! This made things so much easier for us in the evening instead of driving down to Newark during rush hour. Lorenzo called to say our vehicle was finished and we paid over the phone for the oil change and said we would get a text was the car was on its way. Received a text and the car arrived in 15 min, and we were handed a receipt. This as the best customer service we have ever had with a vehicle. We will be coming back here again!!

Jill Otto at Porter Ford in Newark, DE is DA-BOMB-DOT-COM!…read more Finding someone in the car sales industry who's upfront, integral, customer focused, and genuinely chill (not pushy, aggressive, arrogant, or running game) is near impossible--but Jill is the rare exception! She's knowledgeable, patient, accommodating, and when hiccups occur, she does whatever it takes to make things right. I wholeheartedly and unequivocally recommend Jill Otto when you're in the market for your next vehicle! She's the real deal!

Yesterday I did the unthinkable ....i allowed my wife to visit a car dealership without me. I…read morethrew her to the wolves, except I didn't. I am very grateful to the staff at Concordville Subaru. Every aspect of our experience was good. My wife was treated with respect, and they kept their promises. There was none of the typical car dealership nonsense we have all heard about or dealt with from time to time. We are not from that area, but they had the exact car we wanted. I went with her today to finish up the deal and sign off on paperwork. I'm happy to say it all worked out perfectly. I would highly recommend them to anyone looking for a new vehicle, new or used.

Inventory is great around the area at this location for new cars. The Sales team is very friendly…read moreand helpful. Manager was a little pressuring. I was able to get an appointment on time and a test drive. Great showroom too.