My girlfriend had Rik at the Frame And Picture Shoppe in Wilbraham frame 3 pictures for herself,…read moreshe requested non-reflective glass because of a problem she has with her eyes. When we went to hang the pictures, wee found that the glass was very reflective, so we brought them back to him. He insisted that the glass was ground to be non-reflective, I asked him if they only grind one side, and he said yes. He removed the glass from one and it looked to be correct, so I suggested that maybe he put the glass in backwards with the non-reflective side facing the picture. Rik started getting pissed off at me then, he knew I was right, but his ego wouldn`t let him admit it. He kept pointing his finger at me, saying I was insulting him, since I had no experience in the frame business, and he was the expert. I took the picture and reversed the glass in it, and it was now non-reflective, but Rik kept insisting that what I did was the wrong way, and that I was still insulting him. He did offer to flip the glass in all 3 pictures, but that after that, he didn`t want to see us in his store again, all the while continuing to rant against me. My girlfriend finally told him that she felt insulted, since it was obvious that I was right, and that he kept insulting me.
All we wanted was for the pictures to be what she paid for them to be, but he was escalating the situation into more than it needed to be, he finally shoved all the pictures back at us and told us to leave and to never enter his store again. I knew that I could fix the pictures myself, so I packed them up, and as I started to go, his young boyfriend came over, told us to leave, and I told him that we were. At that time the guy body checked me, thankfully the store was crowded with displays so I was able to stay on my feet somewhat. I saw that he was behind me and advancing, so I drove my elbow into his chest to get him to stay away from me. I turned and faced him, and then Rik started calling for the police and saying that he has it all on tape. We left and later talked to a cop and gave him our story.
In the police report, Rik claims that I was swearing at him the whole time and then for no reason I punched his boyfriend, which I never did. This all could have been settled so nicely if he offered to fix his mistake, but in his mind he isnt capable of making a mistake. If you ever get into a disagreement with him, he`ll instigate a fight and call the cops on you just like he did on us, just to save his fragile ego. A person like that should never be running a business where you deal with people.
