It feels strange to write a review about a healthcare provider but since this office is so deserving of praise I decided to write one. The providers and staff here are super competent, professional, gentle, warm and respectful. It's actually a hard feat to maintain all these qualities but they do it well. Emelie at the front desk who kept meticulous track of my billing, my appointments, my pcp referrals, my emails all with a friendly greeting each time. I could overhear her greeting all the patients in the same way, with warmth and professionalism. She knows the ins and outs of insurance, referrals, approvals etc and I appreciated her communication with my pcp's office. My own physical therapist Eric was knowledgeable, professional, beyond competent, kind and compassionate. The other providers in the office that I observed working with their patients were much of the same. What is most impressive is how they strike a balance of friendliness and professionalism. I saw them truly caring for their patients. Physical therapy isn't a quick fix for an issue. But this is a great team to guide you back to health. Be as patient and hard working in your recovery as they are. You'll see results. And if you have issues that maybe don't necessarily warrant a doctors visit or if your doctor won't refer you but you want to see a healthcare provider to guide you about musculoskeletal issues, you can make an appt and pay out of pocket. Of course it's not cheap but to put it in perspective, it costs more to get eyelash extensions. And these providers have years of schooling and experience backing them. I didn't know this but PT isn't only for injuries but can be applied to other issues like migraines and vertigo. read more

In the beginning, I was very apprehensive about physical therapy, not knowing what to expect, etc. Everyone here is so friendly and relaxed. My PT, Eric took the time to explain and demonstrate each exercise. They treat you like family. Kaimuki Care is convenient with lots of free parking since it's located on the third floor of the Kaimuki shopping center. There is an elevator and easy access to the freeway. Best thing, they'll send you an appointment reminder email! Highly recommend Kaimuki Care for your body fixer upper! read more

Kaimuki Care - Happy Thanksgiving! - Physical Therapy Near Me - Honolulu, Hawaii

I'm currently seeing Stephanie and the one thing I really like is the location is down the street from me (bonus) but most importantly, they take appointments well into the 5-5:45pm time slot. This is great for those of us that work a regular job and can't sneak out for 1-1.5 hours to do what needs to be done. Convenience + convenience = success! I'm only on week 2 right now but I am noticing improvements to my shoulder with her guidance. Plus the electrode + icepack cooldown at the end is a nice way to wind down and relax. Very satisfied with the facilities and with Stephanie! read more

Kaimuki Care - Fitness area - Physical Therapy Near Me - Honolulu, Hawaii

Kaimuki care is very nice location and all stuff are very nice and friendly !!! My mom's physician is Jessica. She is very professional and respectful. Jessica has knowledge, kind and compassionate. My mom is very happy to visit Kaimuki care. Highly recommend Kaimuki Care for all your body therapies. read more

5 stars! Why?? Because I'm healed! I hurt my shoulder a month ago and it was so bad I thought my cross fit days were over, but Rochelle did a fantastic job of rehabilitating me!! She really took her time working on my injury and was good about always trying different treatment options. Every session was a bit different and I liked that because I knew she was paying close attention to my healing process. I am so happy I was referred to Kamuki Care and should I ever need PT again I know exactly where to go! read more

Recovering from accident is never fun. But the awesome and friendly staff at Kaimuki Care does a great job helping you get through it. The staff is very knowledgeable and have the equipment to get you back to being whole again. They're very easy to work with when it comes to scheduling and it's very clean. If you ever get a chance to come here, definitely try to go on Thursdays for Survey Thursdays. You will be enlightened! Thanks guys and gals, you all rock! read more

If you want to be treated like family and are in need of body work, Kaimuki Care Physical Therapy. You are immediately greeted at the door with a smile by Emily, and taken cared of by great physical therapists in Rachelle, Jessica and Eric. I had the pleasure of getting a massage treatment by Vanessa, one of their massage therapists. She is very strong, which was needed because I had a ton of knots. She was also friendly and it felt like she knew exactly where I needed the most work -which comes with knowledge and experience. This office is always laughing and having fun - interacting with their patients through treatment, and also life. read more

This place is awesome! The staff is friendly and make you feel like family. I needed to find a physical therapist that was flexible and could see me after work. Thank god for Stephanie at Kaimuki Care. She sees patients till 6:30! She really cares about you and getting you back to your 100%. Rochelle and Emily are awesome too. If you're looking for a physical therapy office that has people who truly care about getting you better, this is the place to go! If I ever need physical therapy again I'm definitely know who I'm calling. :) read more

I LOVE Kaimuki Care! Everyone there is super friendly and helpful. My physical therapist is Eric Torres and he is awesome. He listens to my concerns and adapts my treatment to my personalized goals. The other day I heard him talking to another patient who was having trouble with using her walker and made plans to meet her in the parking lot to help her. They also allow me to bring my son and help me with him while I'm doing my therapy. I really can't say enough good things about them. read more

See below for UPDATE! Do not let their "niceness" fool you or you too will be wrongfully billed! KEEP ALL OF YOUR RECEIPTS!!! On my first visit to Kaimuki Care in early 2010, the staff was warm and professional. My low back, which had been giving me trouble--off and on--for over 30 years, was killing me, so I was glad to get any help. I got help for my back, but the service quickly went downhill until its current "in the ditch" quality. By the third or fourth week, I was often kept waiting. Once, I waited for almost an hour, and I never complained because the therapist had babysitting issues. I believe in putting children first--always. My therapy lasted until about April 2010. During my therapy, I made several minor payments (less than $30) in person and waited for a final bill from them. IT NEVER CAME! Instead, I got a "refund" check in late 2010 for "overpayment." So close to an unrelated surgery, I was thrilled and didn't question the "refund"! Then, in April 2011, I began getting bills from them claiming I owed them over $400! A YEAR AFTER MY TREATMENT WAS COMPLETED, they finally billed me and said I owed them this money. Their bills did NOT reflect ANY of my payments nor did they reflect their own "refund"! What is the WORST thing about this? I participate in an Island Flex plan, which deducts a certain amount out of my paycheck for medical bills. But it's a "use it or lose it" plan, which goes from July to July of every year. At the end of July 2010, I "lost" more than enough money to pay this bill because I didn't know I had an outstanding medical bill. By the time they billed me, the deadline to ask Island Flex for the money had LONG passed, and the services are not eligible to be paid out of my current Island Flex balance. If you go to this place, remember--keep all of your receipts and expect to be billed LONG after you've left. The stress created from their VERY LATE bills isn't worth the initial relief from their physical therapy. UPDATE on Aug. 9, 2011 Emily, who handles their accounts, called. I'm giving them one more star for their effort in clarifying the situation, but there are still major problems. 1. She said, I owed them $120 after 6 visits because my co-pay was $20 per visit. Thus, they still have no record of the 2 or 3 payments I made in person, and I cannot find my receipts! I cannot argue that I owe them only $60 or $80 because I can't find proof, which is totally my bad. I think I threw them out when I moved shortly after my surgery. 2. She said, they never refunded me. She said HMSA paid me directly for the last two treatments with a different therapist, and I misunderstood what that check was for. She also said she sent me a letter explaining I was going to get this check back in June of 2010. Here's the thing--I KNOW I never got that letter, or I would've been on the lookout for this check and sent the money to them pronto. But I believe her when she says she sent it to my P.O. Box. I get other people's mail in my box all the time, but I always return it to the post office. It takes only ONE inconsiderate butthole to have gotten my very important letter and chuck it, rather than return it to the post office for proper distribution. The secondary problem I have with this is, WHY was I switched to another therapist with a different kind of payment set up? Was there a good medical reason or were they just trying to give a new guy some experience? And shouldn't they have told me IN PERSON that this was going to happen? I would've had a much better chance of remembering this if they had told me in person and handed me a written statement to that effect. 3. She apologized for not billing me until almost a year after the treatments were over. I accept her apology, but I still have this problem with the bill being over $400 and my missing my Island Flex deadline. Had they told me in person that this BIGGER BILL was on its way and given me a written statement, I could've gotten this money out of my Island Flex plan and paid them. Then, it wouldn't have mattered when HMSA sent me a check because it would've really been mine. read more

Kaimuki Care is right above Longs Drugs Kaimuki...so very convenient for my Longs shopping before and after. Met with Rochelle, the owner. Very nice and personable. I got a shoulder that needs some work and so she put me through the ropes. She has some gizmo she hooks up to my shoulder area, cranks it up to put electric currents through out my shoulder... this contracts my muscle via electric stimulation. I would not like my wife to have at the controls. Then I go through a series of exercises and I am out of there in time to pick up the kids. read more

These PT's treat me like Family, and have helped me recover in so many ways. I definitely recommend them to anyone in need of good quality PT! read more

Ah--mazing! The staff at Kaimuki Care were accommodating to my needs, my physical therapy experience was above my expectations. Their clinic is a hidden gem, it is located in the heart of Kaimuki and away from the hustle and bustle! I highly recommend Kaimuki Care for your physical therapy. Don't forget they also offer massages, ask for Wendy.. she's the best! read more

It doesn't feel like a PT place. It feels like you are working with your friends. They treat you like family...Love them

Emily the reception is so friendly and kind. Always on time and very clean. Great service from the physical therapy staff. I always enjoy being a loyal customer!! read more