I dislike when I called on the phone since 9:07pm until 9:37pm, a representative did not answer the…read morephone for me. That's very unprofessional and poor customer service. A representative should be available at all times for patients.

This was my second visit to the practice. Despite being a returning patient, whoever I saw was…read moreadamant that I did not have any medical record to access. Feeling uncomfortable, I left and called back later to complain. I was told my record had somehow been duplicated, and further told I was seen by the doctor. I have never met the doctor at this practice, so I am unsure how that could have been the case. Go elsewhere.

Katie, one of the nurses who works on the 3rd floor is the best!…read more Everytime I have any questions, whether it be specifically about my brother, or anything else related to his care she's right on it. I can tell from the way she works & answers my questions that she knows what she's doing. She's always very nice and helpful to me anytime I have a question or problem. I appreciate all she does for the 3rd floor residents. Thank You Katie!

I'm very grateful to the team at Regency Care of Arlington for the care they provide to my husband…read more The nurses, CNAs, and administration are all professional, attentive, and compassionate. They treat him with dignity and kindness, and I truly appreciate their hard work and dedication every day. It gives me peace of mind knowing he is in good hands. Thank you all so much

Slowest urgent care ever experienced. The staff is not very welcoming and show lack of care…read more Honestly, avoid this place. Hopefully they can revamp it or shut it down. The old Carlin springs use to be 100 percent fantastic. This is one needs to take note and do better.

After several vosits to urgent cares, this was the only one available. The physicians assistant…read moreand nurse did an excellent job to help diagnose my son, who was feeling sick. I highly recommend this facility for your medical needs.

Walked in with a knee injury and the staff was great. They took VA healthcare which was great. With…read moremy x-rays done on location I was able to get in and out with great care. The staff was professional and they said the best time to be seen is first thing in the day.

They generally move slow and without any sense of urgency. It's clear they're just checking boxes…read moreto get people back out the door. No explanation of the tests they're running, why they're running them, or what the issues are. Just handing paperwork and telling people to go. I live down the street and so this is the most convenient if I'm really sick, but it's probably time for me to find a new place, because they're consistently below standards.

I had a severe nasal congestion and there was no opening for an appointment, so I just walked in…read more before 5( they close at 6pm) but they turned me down. It was such a hot day and I walked from King St. I am still alive but I can't breathe through my nose.

Very disappointing experience. Where the doctor wanted me to get over the counter remedies and have…read moreme come in later on in the week to get another appointment to get a prescription. I will share that they take Tricare which is a plus but I came to be treated and was told to come back for another appointment for an RX instead of giving it to me when I was there.

We had the best experience! We met with Karen Johnson, MSN, CPNP. She was absolutely amazing…read more She did a thorough assessment and provided clear instructions on what to do. Our situation required a follow up the day after. Although she wasn't working the next day, she made sure another physician took a look at my daughter so that the following day they'd have a baseline to assess progress. She also went out of her way to call us and follow up a few days later just to make sure things were moving in the right direction. I highly recommend Karen and trust her with our care. She was a perfect example of the type of care and attention to detail you want from your medical provider.

We have been here several years and it's just a lousy bureaucratic experience. Everyone spends…read moretheir time entering info on computers. Always a different doctor. The office requires uploaded camp forms that parents must partially fill out. Website keeps crashing. I don't own adobe acrobat. And it's not a new problem. Office has been like this for years.

I've been going to this place for years. I came here as a kid and now I bring my own. Dr. George is…read moreone of a kind. He's friendly, personable and always is in the best interest of the child. His staff are amazing as well. The only downside can be the wait, sometimes it can be a little long, but for me I've always seen it as worth it because Dr. George always goes above and beyond.

I came in tonight for an allergic reaction. As soon as I…read more arrived I was taken care of! The women at the counter were so helpful. The waiting room was clean and all patients and employees had to wear a mask. They are still social distancing, which is refreshing because Covid is not over. When I went back to the examination room, Dr. Cope took meticulous care of me.. I am so happy that I was able to get in so late and still treated with the best. Patient care. I would recommend this urgent care to anyone in the area that is needs it. I'm not wishing that anything happens to me and I have to go back, but if I do need to go back, I know exactly where I'm gonna go.

Take heed - they will offer to give you a COVID test if you are not feeling well. What they DON'T…read moretell you is that they will bill you $271 for a COVID test! Absolutely outrageous! Say no to the COVID test and take your own at home!

Location is right off the Pentagon City Metro which makes this location easily accessible if taking…read moremetro. Scheduling a same day appointment was easy and luckily had availability. Check-in upon arrival was easy and they have a few seats in a waiting area. Unfortunately, even though my appt was at 11:10, I wasn't seen until around noon. However, once I was seen, the doctor on duty listened, asked follow up questions, and ran tests (strep, Covid, flu). Appreciate they can run tests right in their office as well as submit prescriptions right to the pharmacy so by the time your appointment wraps up, your prescription is just about ready for you.

The times I went there I'd always gotten good service when I went to the minute clinic for quick…read morecheck ups