After a lot of lagging and dragging my feet, I finally made an appointment to see my primary…read morephysician, Dr. Nayak. Scheduling is always a breeze and although I might have to do a little shifting in my schedule to accomodate a time that works on both ends, Dr. Nayak stays busy for good reason. Dr. Nayak is always very detailed in explaining things in a way that ensures my understanding. She is always there to give gentle reminders of what I should|need to do without being pushy. I never feel rushed and she always makes me feel heard whenever I have questions or concerns. Side Note: Nurse Joy, you are an absolute delight!!! What a great way to start off my morning visit to have my routine check up done! Not only is she soft spoken-ly kind, she is also very thorough and patient. Anyone would be so lucky to have Nurse Joy assist in their care. 5 stars for my primary physician and 5 stars as a whole for this recent visit with all of the staff I made contact with.

Dear Kaiser Permanente Member Services (Attn: Case Manager for #ISN2427820),…read moreThis is an aggressive follow-up to my initial grievance submitted on October 21, 2026, regarding the pharmacy section's refusal to cover my prescribed medication at $400 USD per month, forcing me to pay out of pocket every month despite my coverage. Your automated acknowledgment on February 2, 2026, promised prioritization and forwarding to a case manager for review, investigation, and resolution yet over six weeks later, I have received ZERO updates, no case manager contact, and no resolution. Your inaction is unacceptable, unprofessional, and a blatant violation of Kaiser Permanente's obligations under California law to provide timely grievance responses (within 30 days standard, 72 hours for urgent) and accountable service. This delay demonstrates a lack of meaningful resolution and accountability, exactly as I warned in my original complaint your employee(s) involved deserve immediate investigation and disciplinary action.

My insurance card gives this address, but apparently the office is right next door. So maybe the…read moredoctor was part or now branched to next door.... Dr. J Nguyen is friendly, but when it comes to standard of care, she needs improvement. I have had multiple physicals by various physicians (PCPs or from my past work's in-house Physician, or change of providers). With my new insurance, I was assigned Dr. Nguyen. During my physical, she barely assessed me. She placed the stethoscope ontop of my clothing (the MAs did not offer a gown), she did not wash her hands on front of me (or even use the hand sanitizer) she did not properly exam me. I was not asked any of the traditional or standard questions I've been asked by other Physicians. Given that I'm a new patient, I would expect a more through health history assessment or more questions to be asked- they are lacking OR they simply don't care. There is an abundance of plants in the lobby area, some are dying- not well taken care of. The magazines in the waiting area are old and outdated. The fish tank in the lobby area needs to be cleaned. First impression yells out "sloppy and unattended". There are stacks of PAPER chart in the back as they have not gone electronic. By 2018, I believe there is a law to be electronic for medical records, at least that is what is expected in a SNF, acute, and assisted living. Maybe clinics are an exception? Either way, they are clearly behind in their charting and the clinic is in dire need of TLC. The chairs are torn, the floor needs sweeping and so much more. As for the exam room- it feels like a dirty closet. The area to draw your blood is dark, cold, and cluttered. I wish I was assigned another provider so I will be looking to change providers to someone who actually takes the time to get a better health background. Also, the doctor went on vacation so the one in her replacement would not take new patients. Therefore, you would not only have to wait until she returns, but she would be completely booked when she did return. Overall, I've had multiple providers, as my insurance changes, therefore so does my provider. This place would be at last place.

My husband doesn't like doctors but he's willing to see Dr. Nguyen. I dig adventure sports so I've…read morebeen here on an Urgent basis and for routine illnesses. I think there are pros and cons to everywhere so here's what I've found... PROS: Dr. Nguyen will listen, ask questions and gather information to make the best diagnosis (huge pro) and she seems to really care. She also doesn't get upset if you ask a million questions. Some doctors seem to resent questions but she just goes on to explain more. She also will promptly answer questions I've phoned over to ask. Blood draw/Urine Samples can be done on-site instead of having to go to another lab. They have an EKG machine onsite so you don't have to go to another facility. They are very reasonable if you're late. My husband doesn't ever want to go, so we're always late and they've never turned us away Most of the staff is pretty experienced and they all have a good attitude. I have experienced other places where the staff's attitude makes everything more difficult. Also, they can't always answer every question but they don't try to bluff you and they will follow up with the Dr. to get an answer. I've also seen her staff help find a pediatrician for a couple who'd stopped by with a sick baby. CONS: No onsite Xray services (there are some nearby but it's a hassle to go from place to place) You used to have to wait a few days for strep test results but now she has the ones you know the answer in the office. So I guess this is an old con... Sometimes there's a long wait but I've seen Dr. Nguyen see patients not scheduled because the person was displaying some disturbing symptoms while waiting for their parent/sibling in the waiting room but then again, if it were my parent/sibling looking really sick or limping, I would want a Dr. to be concerned if they saw it. Re: other reviews.... Someone mentioned that they didn't have their insurance card and had a problem. The first time I went in, I brought my info on a post it because I had just started a new job and had fallen off a horse and I didn't have any problems, the staff got on it and there wasn't a delay. Also, at Dr. Nguyen's I got no resistance about my phlebotomy/blood draw requests and everything went super smooth on the first try, unlike other places where they wouldn't listen and I ended up with multiple pokes, bruises and wasted vials. I've received results by phone (by the dr. herself and also her assistants) so maybe you have to ask if you can get your test results by phone? My husband needed a follow up for his results but that was probably because he needed follow up care and a re-test of his blood pressure. All in all- I have been to places where I was seen a little more promptly but I really think that Dr. Nguyen's personality makes up for any inconvenience. I think I could bring anyone to her, even if they're normally afraid of doctors. She and at least one of the medical assistants are also fluent in Vietnamese, if you need that.

I had the most pleasant of experiences here... I took my…read morebooster or should I say "Third Shot" Had no issues since the time I entered. Made an appointment on-line, showed up, parked and went in. Only got easier from here. The gent at the entrance asked me if I had an appointment, checked my temperature and directed me to the third floor. From my experience I'd say the staff are seasoned battle hardened COVID-19 veterans. The entire visit was seamless; they got the process down! In and out without a fuss, in no time at all. The nurse took my vax card, checked the information, informed me about the process; what vaccine I was getting and even showed me the dose before administering it. All the staff were polite and thorough. Just an easy and smooth transition. Cheers!

https://health.usnews.com/doctors/emily-moon-1516532…read moreScheduled an appt yesterday June 10 2026 about my eyes. Turned out i needed an appt for 3 serious issues. The retna maybe detaching, my ekg came back abnormal, and my thyroid glands in my throat were stolen. You need referrals to see anybody for anything. Dr Moon failed to put the referral in for my eyes, she turned in the ultrasound and cardio to which i called today and ALL of the appts i need they can't schedule for 2 fg weeks. Glad to see the health system is running so efficiently. I seriously hope, for their sake, that nothing serious happens before i can get seen otherwise i will file a fat lawsuit against Santa Clara Valley health center. This is not only the worst county to reside in but it's also the worst to get medical care. GREAT JOB scc. Dr Moon, i need the referral for my eyes that you failed to submit.

We like coming here as it's close and convenient with appts of course…read more Nurses seems nice and very accommodating. Our boys love the free stickers they give them for being good boys at the end of each appt! Been coming here for years! My bad for not writing a review! Hahaha, guess I wanted to keep it all to myself lol

No appointments for aduLt injections!! First come, first…read moreserve. Came in and was immediateLy greeted by Anita (I think). She made the whoLe checking in process a breeze and gave me the heads up that aLthough I arrived prior to their operation hours, it shouLdn't take too Long. FeLita was the nurse who administered my three shots needed for traveL. She was super nice and thorough in waLking me through what additionaL steps I need to take and warned me about expecting soreness. (ApparentLy, I need to make two additionaL trips to compLete my round of shots-meh!!) ALL in aLL, I am most definiteLy a fan!! You Ladies are rock stars!! Thanks for making this visit so enjoyabLe.

This place is wonderful as they offer all types of blood glucose monitoring devices. Also this is…read morea Johnson and Johnson company and their main goal is to provide patients with an integrated approach to treating their diabetes. The main campus in Milpitas is gorgeous with plenty of parking for visitors and if you have a hard time finding Life Scan it is located right across from Seagate. You can't miss the sign here peep it out: http://www.yelp.com/biz_photos/life-scan-inc-milpitas?select=y1dDbuPWekx3GG42L3gTwg#y1dDbuPWekx3GG42L3gTwg

Dr.Hashmi is like family! He treats his patients with the utmost of care. His medical and admin…read morestaff is equally friendly and helpful every time. He knows the best of medical science for you. Perfect and timely diagnosis every time. There is minimal or no wait time if you have an appointment. I would trust and recommend Dr. Hashmi for every family member and friend I know.

Dr. Hashmi and his team provide excellent care and service. Dr. Hashmi takes all the time needed to…read morelisten to you and ask questions, to ensure a holistic approach and correct diagnosis. He has been my primary doctor for the past 6 years and his care is unparalleled. His office staff bend over backwards to help you with any need and they are proactive with annuals, labs and preventative care. Look no further - Dr. Hashmi and his practice are top notch.

Front desk are very helpful doctors were very informative and showed they care about the people…read more Physical therapist male doctor on April 3rd 1pm i forgot his name but all in all they work really hard and they take their time with everyone's needs. Their very helpful and some of the reviews here DOESNT understand what it's like to be in their shoes.

A do over for this place. I never saw the horrid front desk person again and was replaced by a much…read morekinder set of people. But my review is more of the lovely people over at the physical therapy section. I enjoy my therapists...this I say in plural form because since my first therapy session this year (yet again!) I have been dealt by 3 PTs'. My main PT tho is Ms. Pena who is never a bore. Let me tell you that my 4:30 sessions are the funniest and wackiest bunch of people who have the ability to knead on to your muscles and tell you what would help your recovery while keeping everything light and engaging. We would talk about the best facial cleanser and moisturizer for sensitive skin while doing hand exercises...She never seemed to look tired even if it had been a long day so you wouldn't feel awkward to come on your session. TIP: you can be late for your doctor's appointment but never be late on your PT session...they are on the clock and once you're late, you would be re-scheduled...yep re-scheduled. So if you live afar that would suck big time. And this concludes my 199th review.

Grandpa was taken to the ER at night and was taken to a room in the morning for an infection. I am…read moreunsure about the quality of care in the ER, but while recovering on the 2nd floor, the nurses and doctors came by to check up on him semi regularly. As he was bed bound, the nurses cleaned him up whenever we called for them and helped change his dressing for some bed sores that had developed (loved that they put the time changed directly onto the bandage themselves. The food was pretty bland though and only slightly changed every meal (there was usually steamed carrots, mashed potatoes, and a different protein every 2 days). Overall, we didn't have a bad experience. FYI: the main entrance says visiting hours are from 9am-8pm but we were able to get in 2 hours earlier and the doors are still unlocked at 9pm. After that, you would have to enter through the ER.

Disappointing Experience…read more This used to be a very good hospital, but my recent experience was extremely disappointing. The emergency department was overcrowded, and after waiting more than three hours, we still had not been called back to be seen. To make matters worse, while waiting, a homeless man exposed his genitals in view of patients and families. This was disturbing and completely inappropriate, especially for children and vulnerable patients who were present. I understand hospitals are busy and that patients are seen based on medical urgency, but safety, security, and communication should remain a priority. The hospital needs to do a better job addressing overcrowding, keeping waiting areas safe, and providing updates to patients who are waiting for care. I hope the hospital takes steps to improve both patient safety and the overall experience for families seeking medical attention.

Dr. Truong is AMAZING! The office staff is also incredibly kind and helpful. Words can't express…read morehow grateful we are for him and his team. After being discharged from the hospital, we couldn't reach our original pediatrician, but we're so glad we found Dr. Truong! His location is bit far from our home but he is worth the drive. He is incredibly knowledgeable and caring, especially towards our son and I'm sure he's the same with all of his patients. He is also a very funny doctor, always making us feel so welcome and at home. He doesn't hold back and will address any concerns without hesitation. As first-time parents, everything is new to us, and we were definitely anxious about doing anything wrong for our son. Dr. Truong answers all of our questions in a way that's easy to understand, and he genuinely cares about what's best for our family. He emphasizes natural approaches and explains the potential dangers of things that could affect our child. What we love most about him is his responsiveness--he always answers his phone, no matter the time. That level of dedication has kept us with him. We've even recommended him to friends, who have since switched over to his care. Dr. Truong, if you're reading this, we want you to know how much we appreciate you and your amazing staff. recommend!

I switch pediatrics because my children's previous doctor became out of network. Our first visit…read morewas with Dr. Nigam, I explained to her my daughter has been loosing hair (most likely alopecia), so she ordered for blood work to get to the root cause. Once we completed the blood work I later found out when trying to see her result that we did blood work that had nothing to do with her alopecia and it was for kids who are starting school. I was so mad. How can you make that mistake? I ended up talking to Dr. Troung and he told me he would request for my daughter to do another blood work with the correct lab test. I don't know if it was the doctor's mistake or the front desk but my daughter is only 4 and having her redo blood work again in the same month was the worst. On top of that my insurance bills me the second time for almost 2k. The front desk said my insurance would cover it. The front desk girl would never call me to update me on anything. I'd have to call multiples times just for her to have the answer already but never gave me a heads up. This place was very unprofessional. I even tried making an appointment for my son because he had things all over his face and the front desk girl said she'd have Dr. take a look if I sent a photo and would call me back afterwards. Never called me back, few days later once my son's symptoms cleared, I get an email saying they sent over medication to my pharmacy. Like what kind of business is this. I'm currently going to another pediatrician. If you guys want a place that is on top of everything do not come here. It was so stressful and such a mess with the front desk.

All. They take care of everything. You just have to do it. From chiropractic to dental. Like I…read moresaid they take care of all u need health care wise.

This medical facility's location and their Story Road location are unprofessional over the phone,…read morerushing a patient who is trying to get a refill for their medications. I have called everyday since last Wednesday for a refill prescription to be sent to my pharmacy because I am about to run out and now I have been five days without medications. The people at the reception desk just don't care for members. It is sad to see a medical facility saying they care for their patients yet have no type of urgency at all. This facility and its so-called doctors, "medical team", and staff lack professionalism, organization, and basic care. I definitely do not recommended this place.