Dr. Khan was my PCP at Kaiser. I was under her care for years, until December 2023. She was always…read morepleasant to talk to and very attentive. However, I do wish my symptoms had been taken more seriously. I brought up my symptoms multiple times, and although tests were ordered, when they came back normal, there was no follow-up. It often felt like, "This test is normal," but there wasn't a next step to address why I was still experiencing symptoms. One of the concerns I mentioned was that my hair was falling out at a high rate. I also had constant bloating. Further testing wasn't pursued--perhaps because I was young and appeared healthy, or because I'm a woman and these changes were considered normal. By the end of 2023, I was tired of feeling sick and decided to change insurance. There were many symptoms, but one in particular became unbearable. I was constantly bloated--my stomach felt very heavy. As soon as I took a bite of food, I felt full. I felt like a pregnant woman days before giving birth. I hadn't yet had the chance to establish care with a new doctor, so as soon as I received my insurance card, I went to urgent care. Based on my symptoms, they ordered bloodwork and a CT scan. The bloodwork came back normal, and I was told I'd be contacted if anything else came up. Not even halfway home, I received a call telling me I had ascites (fluid buildup), which can be a sign of cancer, and that I needed to go to the hospital immediately. I was admitted for a week. They removed 2 1/2 liters of fluid, which explained the bloating. The moment the fluid was removed, I felt instant relief. I later underwent debulking surgery and was diagnosed with stage 3 low-grade serous ovarian cancer (LGSC). I've since gone through two rounds of chemotherapy, with a third possibly coming soon based on my bloodwork. I understand that cancer may not have been preventable, but earlier detection could have made a significant difference. I'm sharing this to raise awareness: when patients say they feel sick, we do. At one point, I started to believe it was all in my head. In a bittersweet way, finding out there was a real cause validated what I had been feeling all along. My symptoms included constant headaches (severe enough to affect my ability to work), fatigue, acid reflux, persistent bloating, hair loss, night sweats, hot flashes, pencil-thin stools, and debilitating cramps--even when I wasn't menstruating.

Dear Kaiser Permanente Member Services (Attn: Case Manager for #ISN2427820),…read moreThis is an aggressive follow-up to my initial grievance submitted on October 21, 2026, regarding the pharmacy section's refusal to cover my prescribed medication at $400 USD per month, forcing me to pay out of pocket every month despite my coverage. Your automated acknowledgment on February 2, 2026, promised prioritization and forwarding to a case manager for review, investigation, and resolution yet over six weeks later, I have received ZERO updates, no case manager contact, and no resolution. Your inaction is unacceptable, unprofessional, and a blatant violation of Kaiser Permanente's obligations under California law to provide timely grievance responses (within 30 days standard, 72 hours for urgent) and accountable service. This delay demonstrates a lack of meaningful resolution and accountability, exactly as I warned in my original complaint your employee(s) involved deserve immediate investigation and disciplinary action.

My insurance card gives this address, but apparently the office is right next door. So maybe the…read moredoctor was part or now branched to next door.... Dr. J Nguyen is friendly, but when it comes to standard of care, she needs improvement. I have had multiple physicals by various physicians (PCPs or from my past work's in-house Physician, or change of providers). With my new insurance, I was assigned Dr. Nguyen. During my physical, she barely assessed me. She placed the stethoscope ontop of my clothing (the MAs did not offer a gown), she did not wash her hands on front of me (or even use the hand sanitizer) she did not properly exam me. I was not asked any of the traditional or standard questions I've been asked by other Physicians. Given that I'm a new patient, I would expect a more through health history assessment or more questions to be asked- they are lacking OR they simply don't care. There is an abundance of plants in the lobby area, some are dying- not well taken care of. The magazines in the waiting area are old and outdated. The fish tank in the lobby area needs to be cleaned. First impression yells out "sloppy and unattended". There are stacks of PAPER chart in the back as they have not gone electronic. By 2018, I believe there is a law to be electronic for medical records, at least that is what is expected in a SNF, acute, and assisted living. Maybe clinics are an exception? Either way, they are clearly behind in their charting and the clinic is in dire need of TLC. The chairs are torn, the floor needs sweeping and so much more. As for the exam room- it feels like a dirty closet. The area to draw your blood is dark, cold, and cluttered. I wish I was assigned another provider so I will be looking to change providers to someone who actually takes the time to get a better health background. Also, the doctor went on vacation so the one in her replacement would not take new patients. Therefore, you would not only have to wait until she returns, but she would be completely booked when she did return. Overall, I've had multiple providers, as my insurance changes, therefore so does my provider. This place would be at last place.

My husband doesn't like doctors but he's willing to see Dr. Nguyen. I dig adventure sports so I've…read morebeen here on an Urgent basis and for routine illnesses. I think there are pros and cons to everywhere so here's what I've found... PROS: Dr. Nguyen will listen, ask questions and gather information to make the best diagnosis (huge pro) and she seems to really care. She also doesn't get upset if you ask a million questions. Some doctors seem to resent questions but she just goes on to explain more. She also will promptly answer questions I've phoned over to ask. Blood draw/Urine Samples can be done on-site instead of having to go to another lab. They have an EKG machine onsite so you don't have to go to another facility. They are very reasonable if you're late. My husband doesn't ever want to go, so we're always late and they've never turned us away Most of the staff is pretty experienced and they all have a good attitude. I have experienced other places where the staff's attitude makes everything more difficult. Also, they can't always answer every question but they don't try to bluff you and they will follow up with the Dr. to get an answer. I've also seen her staff help find a pediatrician for a couple who'd stopped by with a sick baby. CONS: No onsite Xray services (there are some nearby but it's a hassle to go from place to place) You used to have to wait a few days for strep test results but now she has the ones you know the answer in the office. So I guess this is an old con... Sometimes there's a long wait but I've seen Dr. Nguyen see patients not scheduled because the person was displaying some disturbing symptoms while waiting for their parent/sibling in the waiting room but then again, if it were my parent/sibling looking really sick or limping, I would want a Dr. to be concerned if they saw it. Re: other reviews.... Someone mentioned that they didn't have their insurance card and had a problem. The first time I went in, I brought my info on a post it because I had just started a new job and had fallen off a horse and I didn't have any problems, the staff got on it and there wasn't a delay. Also, at Dr. Nguyen's I got no resistance about my phlebotomy/blood draw requests and everything went super smooth on the first try, unlike other places where they wouldn't listen and I ended up with multiple pokes, bruises and wasted vials. I've received results by phone (by the dr. herself and also her assistants) so maybe you have to ask if you can get your test results by phone? My husband needed a follow up for his results but that was probably because he needed follow up care and a re-test of his blood pressure. All in all- I have been to places where I was seen a little more promptly but I really think that Dr. Nguyen's personality makes up for any inconvenience. I think I could bring anyone to her, even if they're normally afraid of doctors. She and at least one of the medical assistants are also fluent in Vietnamese, if you need that.

I had the most pleasant of experiences here... I took my…read morebooster or should I say "Third Shot" Had no issues since the time I entered. Made an appointment on-line, showed up, parked and went in. Only got easier from here. The gent at the entrance asked me if I had an appointment, checked my temperature and directed me to the third floor. From my experience I'd say the staff are seasoned battle hardened COVID-19 veterans. The entire visit was seamless; they got the process down! In and out without a fuss, in no time at all. The nurse took my vax card, checked the information, informed me about the process; what vaccine I was getting and even showed me the dose before administering it. All the staff were polite and thorough. Just an easy and smooth transition. Cheers!

This review is only for the lab. My primary care doctor Moon was great! My veins are small and I…read morealways request for the "butterfly needle size " - typically used for kids, when I need to get blood drawn. The person who was supposed to draw my blood kept missing my veins. After getting pricked a couple times and have her move the needle around my arm, and no blood was drawn, I had to stop. I was in pain and felt noxious from the thought of the needle moving around in my arm. It was very apparent she needed more training and was her Guinea pig. So, I decided to stop and not get my blood drawn there. After reading other reviews, I see a pattern. Will not come back here again and go somewhere else. I have never had issues getting my blood drawn in the past elsewhere.

We like coming here as it's close and convenient with appts of course…read more Nurses seems nice and very accommodating. Our boys love the free stickers they give them for being good boys at the end of each appt! Been coming here for years! My bad for not writing a review! Hahaha, guess I wanted to keep it all to myself lol

No appointments for aduLt injections!! First come, first…read moreserve. Came in and was immediateLy greeted by Anita (I think). She made the whoLe checking in process a breeze and gave me the heads up that aLthough I arrived prior to their operation hours, it shouLdn't take too Long. FeLita was the nurse who administered my three shots needed for traveL. She was super nice and thorough in waLking me through what additionaL steps I need to take and warned me about expecting soreness. (ApparentLy, I need to make two additionaL trips to compLete my round of shots-meh!!) ALL in aLL, I am most definiteLy a fan!! You Ladies are rock stars!! Thanks for making this visit so enjoyabLe.

Dear Kaiser Permanente Member Services (…read more Attn: Case Manager for #ISN2427820), This is an aggressive follow-up to my initial grievance submitted on October 21, 2026, regarding the pharmacy section's refusal to cover my prescribed medication at $400 USD per month, forcing me to pay out-of-pocket every month despite my coverage. Your automated acknowledgment on February 2, 2026, promised prioritization and forwarding to a case manager for review, investigation, and resolution yet over six weeks later, I have received ZERO updates, no case manager contact, and no resolution.

I've always had positive experiences at this location, but today I had an unpleasant interaction…read morewith a woman at registration. She was extremely rude, displayed a very poor attitude, didn't smile, and was not helpful in any way.

Dr.Hashmi is like family! He treats his patients with the utmost of care. His medical and admin…read morestaff is equally friendly and helpful every time. He knows the best of medical science for you. Perfect and timely diagnosis every time. There is minimal or no wait time if you have an appointment. I would trust and recommend Dr. Hashmi for every family member and friend I know.

Dr. Hashmi and his team provide excellent care and service. Dr. Hashmi takes all the time needed to…read morelisten to you and ask questions, to ensure a holistic approach and correct diagnosis. He has been my primary doctor for the past 6 years and his care is unparalleled. His office staff bend over backwards to help you with any need and they are proactive with annuals, labs and preventative care. Look no further - Dr. Hashmi and his practice are top notch.

Front desk are very helpful doctors were very informative and showed they care about the people…read more Physical therapist male doctor on April 3rd 1pm i forgot his name but all in all they work really hard and they take their time with everyone's needs. Their very helpful and some of the reviews here DOESNT understand what it's like to be in their shoes.

Dr Locum is extremely unprofessional. I told her that my pain is feeling worse. She takes one look…read moreat me and says oh you're young you should feel better. She didn't read the description of my injury, she makes her judgments based off of stereotyping on age. As if age should be the overall factor on my condition. I feel uncomfortable with Dr Locum I feel discriminated because of my age. She didn't even know that my profession ever existed. When I asked her if she knows what I do for a living she said oh yeah the car side right? When I asked for a different doctor she said maybe you should visit another location. When I told her I felt worse she interrupted me and said maybe you should go back to work then. She told me it's not up to concentra to stay home or go to work but then contradicted what she said. She then tells me if my MRI comes back positive that I will need to go back to work. I told her my job requires a lot of heavy lifting and is mostly heavy duty tasks. She tells me maybe I should get another job. Then she messed up my paperwork claim because she closed out the wrong case. This is delaying me from getting the proper care. We come in hurt wishing someone can help us and with Dr Locum it's like fighting tooth and nail. She doesn't even let you speak or explain yourself instead she interrupts like every 30 seconds. I do not recommend for anyone. No one should have to feel victimized for feeling hurt and especially because of their age. I tell her I feel worse and then she does the opposite and removes more restrictions, it doesn't make sense.

Grandpa was taken to the ER at night and was taken to a room in the morning for an infection. I am…read moreunsure about the quality of care in the ER, but while recovering on the 2nd floor, the nurses and doctors came by to check up on him semi regularly. As he was bed bound, the nurses cleaned him up whenever we called for them and helped change his dressing for some bed sores that had developed (loved that they put the time changed directly onto the bandage themselves. The food was pretty bland though and only slightly changed every meal (there was usually steamed carrots, mashed potatoes, and a different protein every 2 days). Overall, we didn't have a bad experience. FYI: the main entrance says visiting hours are from 9am-8pm but we were able to get in 2 hours earlier and the doors are still unlocked at 9pm. After that, you would have to enter through the ER.

the first time i was forced to pass that blasted black cat on their er bay doors, the ems staff and…read moreeveryone was soo much more compassionate than my last visit...i don't know, maybe first time, beginner's luck? second time, a dog shouldn't have been put through the humiliation, the brow beating, the refusal of care, the refusal of patients' right's or a myriad processes. and when a patient falls, i feel like the hospital staff should be more protective of the patient's hippa and not so concerned about how litigatious they may be, thus ignoring them and ensuring a wet floor sign was added for a fall not caused by the floor at all. smh. but to have a patient laying face down on an er floor for longer than a few minutes, should be heresy...but this is california...there have been celebrities to come back from hospital visits with complaints about staff not recognizing them and being cruel. so... why would i expect anything less...as just a "regular person?" so...just so california is aware: 1. if someone falls in front of you...regardless if it's the er or not...if you have nothing positive to contribute...and that doesn't mean shouting negative things you think are positive...it means just being a normal person and keeping your mouth shut if you suspect foul play ... mention something to staff quietly do not cause a freaking protest because you feel like some entertainment! 2. if you are not medically trained regarding falls shut the heck up. 3. as a morbidly obese person always remember a nurse without a spine is a nurse without a career so ...i chose not to end a career three days before christmas... learn, educate, and understand before you spew vomit from your mouth like its bible!!! and regional needs to be better prepared for a fall! do not send a 90lb, 5'10" nurse by herself to help a 261lb, 5'1" female off the floor! and regional...if you can't get rid of the blasted black cat on your doors or spray paint more white... then get a flocking clue ...a plethora of patients are probably scared to death of that cat... they are just too sick to say anything... and when someone just keeps asking for help and their state paid caregiver keeps going missing or walking off ... get a clue something was bigger than you that day and you missed it...because you were too concerned about what you were seeing and that was ... racist, stereotypical bigotry. And the referral you sent me to, literally said it was simply to cya... yea I got it. ‍ This er visit was so traumatic I don't know if after being in California for 12 years, I want to stay. It sickens me the way you things treat humans here. next time ... i hope you're more intelligent/conscious to look closer and someone like me isnt still sitting where i am today and you actually helped them. ‍‍‍

Just from Central Valley, California, and I was really nervous for my daughter that we wouldn't be…read moreable to find a good pediatric for her. But I am so incredibly grateful that we did. We have been to this center multiple times as the winter time has created a few viruses and every time we call we are prioritized, and advised as best as possible. They don't question us, and truly seek the best for our children. I couldn't be happier with the doctors and staff here making our family feel safe , secure and comfortable with the care provided at rainbow medical center.

Dr. Truong is AMAZING! The office staff is also incredibly kind and helpful. Words can't express…read morehow grateful we are for him and his team. After being discharged from the hospital, we couldn't reach our original pediatrician, but we're so glad we found Dr. Truong! His location is bit far from our home but he is worth the drive. He is incredibly knowledgeable and caring, especially towards our son and I'm sure he's the same with all of his patients. He is also a very funny doctor, always making us feel so welcome and at home. He doesn't hold back and will address any concerns without hesitation. As first-time parents, everything is new to us, and we were definitely anxious about doing anything wrong for our son. Dr. Truong answers all of our questions in a way that's easy to understand, and he genuinely cares about what's best for our family. He emphasizes natural approaches and explains the potential dangers of things that could affect our child. What we love most about him is his responsiveness--he always answers his phone, no matter the time. That level of dedication has kept us with him. We've even recommended him to friends, who have since switched over to his care. Dr. Truong, if you're reading this, we want you to know how much we appreciate you and your amazing staff. recommend!

All. They take care of everything. You just have to do it. From chiropractic to dental. Like I…read moresaid they take care of all u need health care wise.

This medical facility's location and their Story Road location are unprofessional over the phone,…read morerushing a patient who is trying to get a refill for their medications. I have called everyday since last Wednesday for a refill prescription to be sent to my pharmacy because I am about to run out and now I have been five days without medications. The people at the reception desk just don't care for members. It is sad to see a medical facility saying they care for their patients yet have no type of urgency at all. This facility and its so-called doctors, "medical team", and staff lack professionalism, organization, and basic care. I definitely do not recommended this place.