5 stars for lab assistant, Joy A. @ the KP laboratory department!!…read more I had the pleasure of having Joy draw blood from me TWICE within a one week span and each time she was informative, gentle, kind, and such a joy to chat briefly with. Throughout the entire process, she made sure to take a few moments to make sure I was okay while she worked steadily and quickly. 5/5 stars for Ms. Joy A. but I wouldn't hesitate to give her more if that was possible. She is truly a delightful & calming presence- Kaiser is so lucky to have you as an employee.

Dear Kaiser Permanente Member Services (Attn: Case Manager for #ISN2427820),…read moreThis is an aggressive follow-up to my initial grievance submitted on October 21, 2026, regarding the pharmacy section's refusal to cover my prescribed medication at $400 USD per month, forcing me to pay out of pocket every month despite my coverage. Your automated acknowledgment on February 2, 2026, promised prioritization and forwarding to a case manager for review, investigation, and resolution yet over six weeks later, I have received ZERO updates, no case manager contact, and no resolution. Your inaction is unacceptable, unprofessional, and a blatant violation of Kaiser Permanente's obligations under California law to provide timely grievance responses (within 30 days standard, 72 hours for urgent) and accountable service. This delay demonstrates a lack of meaningful resolution and accountability, exactly as I warned in my original complaint your employee(s) involved deserve immediate investigation and disciplinary action.

It's been about 3 years since I've seen Dr. Nguyen, but I went in today for some allergy meds…read more My appointment time was 2pm. I arrived at 1:45 and was taken to the back at 1:55. The nurse was very nice & asked me how my day was going. We talked while she measured my weight & bp. Dr. Nguyen came @ 2pm and asked me what was going on. She was very attentive to what my insurance would cover. And didn't hesitate to recommend some meds for my allergies. She even loaded me up with samples to get me through the day. But what really impressed me? She asked me about my kids, thanked me for my referrals, & mentioned my husband by name. Anyone who remembers that much detail should get 5 stars.

The staff or front desk is rude. They need to retrain or think about hiring new staff with basic…read moremanners.

I had the most pleasant of experiences here... I took my…read morebooster or should I say "Third Shot" Had no issues since the time I entered. Made an appointment on-line, showed up, parked and went in. Only got easier from here. The gent at the entrance asked me if I had an appointment, checked my temperature and directed me to the third floor. From my experience I'd say the staff are seasoned battle hardened COVID-19 veterans. The entire visit was seamless; they got the process down! In and out without a fuss, in no time at all. The nurse took my vax card, checked the information, informed me about the process; what vaccine I was getting and even showed me the dose before administering it. All the staff were polite and thorough. Just an easy and smooth transition. Cheers!

This review is only for the lab. My primary care doctor Moon was great! My veins are small and I…read morealways request for the "butterfly needle size " - typically used for kids, when I need to get blood drawn. The person who was supposed to draw my blood kept missing my veins. After getting pricked a couple times and have her move the needle around my arm, and no blood was drawn, I had to stop. I was in pain and felt noxious from the thought of the needle moving around in my arm. It was very apparent she needed more training and was her Guinea pig. So, I decided to stop and not get my blood drawn there. After reading other reviews, I see a pattern. Will not come back here again and go somewhere else. I have never had issues getting my blood drawn in the past elsewhere.

We like coming here as it's close and convenient with appts of course…read more Nurses seems nice and very accommodating. Our boys love the free stickers they give them for being good boys at the end of each appt! Been coming here for years! My bad for not writing a review! Hahaha, guess I wanted to keep it all to myself lol

No appointments for aduLt injections!! First come, first…read moreserve. Came in and was immediateLy greeted by Anita (I think). She made the whoLe checking in process a breeze and gave me the heads up that aLthough I arrived prior to their operation hours, it shouLdn't take too Long. FeLita was the nurse who administered my three shots needed for traveL. She was super nice and thorough in waLking me through what additionaL steps I need to take and warned me about expecting soreness. (ApparentLy, I need to make two additionaL trips to compLete my round of shots-meh!!) ALL in aLL, I am most definiteLy a fan!! You Ladies are rock stars!! Thanks for making this visit so enjoyabLe.

Had to pick up a prescription. Glad this location in Milpitas is open on Saturdays. Line was much…read moreshorter than during the week, so I plan to make Saturdays my Kaiser day!

Dear Kaiser Permanente Member Services (…read more Attn: Case Manager for #ISN2427820), This is an aggressive follow-up to my initial grievance submitted on October 21, 2026, regarding the pharmacy section's refusal to cover my prescribed medication at $400 USD per month, forcing me to pay out-of-pocket every month despite my coverage. Your automated acknowledgment on February 2, 2026, promised prioritization and forwarding to a case manager for review, investigation, and resolution yet over six weeks later, I have received ZERO updates, no case manager contact, and no resolution.

Dr.Hashmi is like family! He treats his patients with the utmost of care. His medical and admin…read morestaff is equally friendly and helpful every time. He knows the best of medical science for you. Perfect and timely diagnosis every time. There is minimal or no wait time if you have an appointment. I would trust and recommend Dr. Hashmi for every family member and friend I know.

Dr. Hashmi and his team provide excellent care and service. Dr. Hashmi takes all the time needed to…read morelisten to you and ask questions, to ensure a holistic approach and correct diagnosis. He has been my primary doctor for the past 6 years and his care is unparalleled. His office staff bend over backwards to help you with any need and they are proactive with annuals, labs and preventative care. Look no further - Dr. Hashmi and his practice are top notch.

Front desk are very helpful doctors were very informative and showed they care about the people…read more Physical therapist male doctor on April 3rd 1pm i forgot his name but all in all they work really hard and they take their time with everyone's needs. Their very helpful and some of the reviews here DOESNT understand what it's like to be in their shoes.

A do over for this place. I never saw the horrid front desk person again and was replaced by a much…read morekinder set of people. But my review is more of the lovely people over at the physical therapy section. I enjoy my therapists...this I say in plural form because since my first therapy session this year (yet again!) I have been dealt by 3 PTs'. My main PT tho is Ms. Pena who is never a bore. Let me tell you that my 4:30 sessions are the funniest and wackiest bunch of people who have the ability to knead on to your muscles and tell you what would help your recovery while keeping everything light and engaging. We would talk about the best facial cleanser and moisturizer for sensitive skin while doing hand exercises...She never seemed to look tired even if it had been a long day so you wouldn't feel awkward to come on your session. TIP: you can be late for your doctor's appointment but never be late on your PT session...they are on the clock and once you're late, you would be re-scheduled...yep re-scheduled. So if you live afar that would suck big time. And this concludes my 199th review.

Grandpa was taken to the ER at night and was taken to a room in the morning for an infection. I am…read moreunsure about the quality of care in the ER, but while recovering on the 2nd floor, the nurses and doctors came by to check up on him semi regularly. As he was bed bound, the nurses cleaned him up whenever we called for them and helped change his dressing for some bed sores that had developed (loved that they put the time changed directly onto the bandage themselves. The food was pretty bland though and only slightly changed every meal (there was usually steamed carrots, mashed potatoes, and a different protein every 2 days). Overall, we didn't have a bad experience. FYI: the main entrance says visiting hours are from 9am-8pm but we were able to get in 2 hours earlier and the doors are still unlocked at 9pm. After that, you would have to enter through the ER.

This billing experience was incredibly damn frustrating. Getting hit with separate bills for the…read morehospital and the ER physician after an emergency felt really unfair and confusing. Even with insurance, the out-of-pocket costs were overwhelming because of my high deductible. The medical care itself was fine, but the billing process needs major improvement. Patients deserve clearer explanations about what they'll be charged and why they're receiving multiple bills. I hope they make the process more transparent so others don't have the same experience. Thank god for financial assistance! If you guys are hit with multiple medical bills there is help. You just need proof of income, paystubs, and keep your receipts, copayments, medications that you pay from pharmacy. Keep everything that you visited for your doctor to specialist visit. This will save your money spending. I had over 3,000 dollars of medical bills. I have 0 debts because of my low income. I don't get why we as the people get injured, shot, or whatever things that happen in life. It's like our lives depends on it. This medical system is so completely corrupt. If the medical bills people or whoever in charge is reading this, I don't know how you guys sleep at night while other people like us are struggling to make living to survive. I f##king hate the medical system.

I switch pediatrics because my children's previous doctor became out of network. Our first visit…read morewas with Dr. Nigam, I explained to her my daughter has been loosing hair (most likely alopecia), so she ordered for blood work to get to the root cause. Once we completed the blood work I later found out when trying to see her result that we did blood work that had nothing to do with her alopecia and it was for kids who are starting school. I was so mad. How can you make that mistake? I ended up talking to Dr. Troung and he told me he would request for my daughter to do another blood work with the correct lab test. I don't know if it was the doctor's mistake or the front desk but my daughter is only 4 and having her redo blood work again in the same month was the worst. On top of that my insurance bills me the second time for almost 2k. The front desk said my insurance would cover it. The front desk girl would never call me to update me on anything. I'd have to call multiples times just for her to have the answer already but never gave me a heads up. This place was very unprofessional. I even tried making an appointment for my son because he had things all over his face and the front desk girl said she'd have Dr. take a look if I sent a photo and would call me back afterwards. Never called me back, few days later once my son's symptoms cleared, I get an email saying they sent over medication to my pharmacy. Like what kind of business is this. I'm currently going to another pediatrician. If you guys want a place that is on top of everything do not come here. It was so stressful and such a mess with the front desk.

Just from Central Valley, California, and I was really nervous for my daughter that we wouldn't be…read moreable to find a good pediatric for her. But I am so incredibly grateful that we did. We have been to this center multiple times as the winter time has created a few viruses and every time we call we are prioritized, and advised as best as possible. They don't question us, and truly seek the best for our children. I couldn't be happier with the doctors and staff here making our family feel safe , secure and comfortable with the care provided at rainbow medical center.

Well organized, clean facility, friendly staffs, and very helpful…read more All in one: pharmacy, radiology, dental, vision, acupuncture/ physical therapy. Thanks for the great service.

This medical facility's location and their Story Road location are unprofessional over the phone,…read morerushing a patient who is trying to get a refill for their medications. I have called everyday since last Wednesday for a refill prescription to be sent to my pharmacy because I am about to run out and now I have been five days without medications. The people at the reception desk just don't care for members. It is sad to see a medical facility saying they care for their patients yet have no type of urgency at all. This facility and its so-called doctors, "medical team", and staff lack professionalism, organization, and basic care. I definitely do not recommended this place.