Heartbroken and Betrayed by Fountain Tire's Negligence - My Car's Engine Ruined!…read moreI'm utterly devastated and furious after my experience with Fountain Tire on SW Marine Dr. This shop turned my life upside down, leaving me with a damaged car, a broken heart, and a hole in my wallet. Plus a lost summer that my family can never get back. If you care about your vehicle and family, steer clear of this place--they've shown they can't be trusted. I'm writing this review with a heavy heart, shattered trust, and deep anger after Fountain Tire at 828 SW Marine Dr, Vancouver, turned my family's life upside down. Over four years, this shop's gross negligence, misdiagnoses, coercive tactics, and unprofessional conduct--capped by a vile insult --ruined my 2008 BMW 328i, cost me thousands, and put my wife, three-year-old, and infant daughter in grave danger. If you value your car, your safety, and your peace of mind, avoid this place at all costs. Their incompetence nearly cost me my family. It started in 2021 when I took my BMW to Fountain Tire for overheating. They told me that I needed a new thermostat without proper diagnostics, charged me 509.00, and sent me off with false assurances that the issue was fixed. The dashboard warning light screamed otherwise, but they shrugged, admitted they "tried everything to get the light off but the overheating was fixed," and let me drive away. The car hit 150°C, nearly frying the engine. A later dyno test revealed a faulty water pump they missed, costing me more time and money. I feel like I was robbed for 500 dollars. This aligns with another customer's experience reported on Google Reviews, where Fountain Tire at 828 SW Marine Dr, Vancouver, was criticized for a $400 battery upsell for a minor electrical issue that didn't resolve the problem. In both cases, the shop pushed costly, unnecessary repairs without addressing the root cause, leading to further vehicle damage and financial loss. In June 2024, it got worse. An oil change at Fountain Tire turned into a nightmare when they botched the valve cover gasket, causing all the oil to leak out in five minutes. My engine shut down, leaving me stranded. They towed it back, dismissed the risk of catastrophic engine damage, and offered no compensation or apology--just a quick fix and a wave goodbye. I lived in fear of hidden damage, and they didn't care. Reviews online echo this negligence, with others reporting loose dipsticks and shoddy repairs at this location. The final straw came in early 2025, and it's a wound that still stings. My car had gear-slipping issues, so Fountain Tire ran a $200 dyno test and pushed a $4,700 used transmission--almost the car's value. They called three times, pressuring me to agree to a deposit, and I caved, regretting not selling the car. Just 45 minutes after picking it up, my car broke down on a highway in a scorching heat wave, stranding my wife, three-year-old, and infant daughter, who has a medical condition that makes intense crying life-threatening--she turns blue and stops breathing. In the swelter, she wailed, and we feared for her life. Fountain Tire's partner tow truck arrived, and while I was on speakerphone, a staff member said "He's an idiot, get him 2 litres of oil " thinking I couldn't hear. No apology followed. They claimed the car needed oil, but it was already overfilled from their service. I added the 2 liters THEY BOUGHT AND HANDED ME! as instructed, drove 30 minutes, and the engine failed again--catastrophically--stranding us on the highway a second time. My infant's cries in the heat were a parent's worst nightmare, and Fountain Tire's oil overfill destroyed my engine, likely from foaming and low pressure wrecking critical components. Our family's only car is now a lifeless heap. This shop's pattern of failure is no secret. Google and Yelp reviews expose their overcharging (like a $400 battery upsell for a minor issue), misdiagnoses (a $1,200 brake job that failed), and rude staff (condescending attitudes and unapologized delays). Their C rating with the BBB confirms they don't care about accountability. I've lost thousands--hundreds on a useless thermostat, oil leak that gushed out like a ruptured artery, spewing across the engine bay in a catastrophic flood after the valve cover gasket blew, leaving my BMW 328i bone-dry and choking on its own guts in mere minutes. , and $4,700 on a transmission repair that led to engine failure. Worse, they endangered my family, my daughter, my little angel , Their coercion, lies, and that unapologized "idiot" insult stripped away my trust and dignity. I'm pursuing every avenue to hold Fountain Tire accountable, but no refund can undo the fear of losing my daughter or the loss of our only transportation. This shop is a danger to families, a betrayal of trust, and a stain on Vancouver's auto repair industry. Save your car, your wallet, and your loved ones--never step foot in Fountain Tire on Marine Dr.

I don't write reviews often, but this experience genuinely deserves one. In over 35 years of…read moredealing with many of the top luxury vehicle dealerships in Vancouver, I never expected that a visit to Fountain Tire would set a new benchmark for service. Ironically, it was my 17-year-old son who recommended Fountain Tire on SW Marine Drive, simply because one of his friends goes there. I was admittedly apprehensive at first. However, the level of service and care provided by Vince not only exceeded my expectations--it surpassed most of the luxury car dealerships I've frequented over the years. There is always a lingering concern when visiting an auto centre that you'll be upsold or pressured. That concern never surfaced once. In fact, it was the complete opposite. I had 100% trust and confidence in Vince from start to finish, which is something I do not say lightly. The technician, Brody, was equally impressive--professional, attentive, and respectful throughout the process. Overall, my very first experience at Fountain Tire was beyond stellar. Exceptional service, integrity, and professionalism across the board. Highly recommended. Harmel S.R.

No return call on a service request. Was looking for tire…read morestorage after switching from winter tires to summer tires. The person I talked with was sure if it was possible. I was to receive a call back with verification . No return call.

Had some tires replaced. The gentleman does what you ask…read more Free advise New owner in place now and he is awesome. I have tires, oil change and clutch done - prices are fare

Good service , Friendly customer service and good price. Thank you…read more................................. I definitely recommend them.

Dave and his crew at Hyack Excel Tire saved the day!…read more We drove up from California in our brand new car to spend the holidays with out family here in Vancouver. Two days ago, the tire pressure in our right rear wheel was low. After filling and checking again overnight, we did indeed have a slow leak. We went to one of the larger tire shop chain stores, and they found a screw that had lodged near the inside edge of the tire. They said that it was in an unpatchable section of the tire, and we had to replace the tire. After taxes, it would have been $550! The major cost was in the tire, so we figured we would get the tire done closer to my in-law's place in New West so that we could just drop off the car for the day, then pick it up after it was done. We found Hyack on Yelp, and quoted a slightly lower price for the job. I brought the car in so that they could inspect it in-person. Dave took a look at the screw in the tire, and he said, "I think I can patch this." He said that he's seen this type of screw before (must be common occurrence with all the construction in New West or something) and that these were typically short, so the puncture was probably small. Dave said that he would have his guys take the tire off and look to see if they can patch it. If they couldn't, we would go with Plan B and order the new tire. We left the car for a couple hours and then Dave called and said he was able to patch it. As he suspected, it was a short screw, and the puncture on the inside was actually in the flat part of the tire where he could secure a patch. All together, $45 for the patch! Definitely saved us from replacing a brand new tire with another brand new tire! How is that for honesty? I would absolutely recommend Hyack for their reasonable prices, honesty and quick turnaround. And for the person who thinks that he can get a patch for $10, good luck. Maybe if you bought your tires from that shop, they would do it for a discount, but $10 hardly covers the labor. $45 was very reasonable. The large tire chain was going to charge us $56 and the dealership $150. Thanks Hyack! You saved our trip!

Panther refinished a set of AMG Mercedes wheels for me about five years ago: It took less than a…read moreweek and the quality and durability of the finish was - and continues to be - very good. I recently visited Panther with a set of BBS 3-piece wheels, but declined to have any work performed. Panther's pricing structure and available services seem to be rather fluid between written and spoken word. This did not instill confidence so I took my wheels and departed. I'd have given them a single star had it not been for those MB wheels.

Had our rims done and after 2 hours a leak. Stopped at the closest tire service where they…read morediscovered the tire bead was ruined. Had to replace the tire at $600. Discussed with Panther and they were unwilling to cover the cost and despite it leaking after putting the tires on (we left out of town and had to have it repaired), refused to cover the cost of the replacement tire or even contribute to the significant expense. Instead, chose to blame OK Tires who removed the leaking tire and showed us the ruined bead. We even brought the tire back to Panther to show them the damage. Would NOT recommend this place.

Great service. Fast and easy and very knowledgeable. Luv to shop local. Much more accommodating…read morethan the big box tire stores in Tsawwassen who I found very disingenuous.

With all of the new development in town, I picked up a screw and lost air in one of my 22" rim…read morePirelli P-Zero summer tires in Sept. 2025. Ridiculously expensive summer tires that came on the "family race-car" - Volvo XC60 Polestar. Randy's repaired the tire for free after I stopped by (within an hour) without an appointment. Purchased new Continental ContiWinterContact tires from them for Oct 1 because of that great service, and will be going back in the future for tire needs. Pricing was competitive. Service was fabulous. I'll totally support a business like this in our little town - convenient, responsive, interested in providing excellent service.

OUTSTANDING SERVICE ONCE AGAIN !…read more Professional, effective and great value ! Completely trustworthy. The only shop I will use for all of my vehicle requirements.

I'm always greeted with a friendly smile and I know I'm getting tire advice I can trust. Not to…read moremention when I have a service issue, they fix me up quickly too. I'm happy I switched to this Fountain Tire a few years back.

On April 30,2025 I visited OK Tire Scottsdale (72nd Avenue) to repair a flat tire. The puncture was…read morepatched, and I was told the repair was guaranteed -- if the patch failed, it would be fixed at no cost. On May 16, the same tire went flat again. A BCAA technician and I carefully inspected it and found no nail or visible new damage. When I returned to your shop, I was told the leak was from a "different spot" and was asked to pay again. I refused. After inspecting the tire at home, I found that your technician had marked the exact same location as the original repair. This is blatant dishonesty. You failed to honor your warranty and attempted to charge me again for your own failed work. Such behavior is unacceptable and unethical. I will be filing a formal complaint with BCAA, as well as reporting this incident to consumer protection authorities. People deserve better than to be misled and taken advantage of. This is not about the money but the service quality and honesty.I will also be warning others not to trust this location. I am beyond surprise to see many 5-star reviews for your location. Most justifiable reason could be that they come from fake accounts to mask all your dishonest work. Be aware of this location -other potential victims.

change the tires. made an appointment for changing my tires…read more went there for 3 years and was satisfied. This time they send me 3 text reminders about the appointment but never bothered to send a message they are running behind the schedule so maybe I can rearrange my schedule or reschedule the appointment .My time is just as valuable as yours. in the top of it this service wad always done in an hour somehow this time they needed 2. It totally messed up my day and I am very disappointed and not going back.

I have an older model vehicle. Had tried to get it fixed with a shop on the West Side. While that…read moreshop was OK for brake work and an oil change, when it came to more complex problems, they went down the wrong alley and made things worse. Twice. I was lucky to have someone else refer me to Decker's and they found and fixed the original problem and the things that were broken by the other shop. While it took me longer to cross town to get my car to them, I should have gone to them first. They know their stuff.